International Journal of Logistics Economics and Globalisation
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International Journal of Logistics Economics and Globalisation (2 papers in press)
Regular Issues
Incoterms: Strategic Use and Issues in Effecting Trade by John Vogt, Jonathan Davis Abstract: The most efficient and effective trade and transfer of goods between buyer and seller requires that the appropriate Incoterms rule be chosen for the trade. A strategically chosen Incoterms Keywords: Incoterms®; Logistics; Economics; Globalization; Movement; Buyer-Seller relationship. DOI: 10.1504/IJLEG.2025.10071690
Assessing Service Quality Perceptions at Indian Dry Ports: Stakeholders' Perspective via AHP by Kannan Kumar, Ram Singh Abstract: This study evaluates service quality at Indian dry ports using the SERVQUAL framework and analytic hierarchy process (AHP). The analysis focuses on five dimensions Responsiveness, Reliability, Assurance, Tangibles, and Empathy revealing that Responsiveness (31.5%) and
Reliability (29.9%) are most critical, while Tangibles (13.8%) and Empathy (5.7%) are less prioritised. Stakeholder preferences varied port operators prioritised operational efficiency, port users valued timeliness and problem resolution, and policymakers emphasised safety and compliance. Preferences also shifted based on the type of goods handled, with high-value goods users prioritising responsiveness and low-value goods users focusing on reliability. The findings call for tailored strategies, including balancing investments in infrastructure, enhancing customer-centric services, and adopting digital solutions. By aligning service delivery with diverse stakeholder needs, Indian dry ports can boost competitiveness, drive export growth, and support Indias broader economic goals. The study offers actionable suggestion to all stake
holders for improving the service quality of Indian dry ports. Keywords: Analytical Hierarchy Process (AHP); SERVQUAL; Dry Ports; Logistics; Multi Stake Holder. DOI: 10.1504/IJLEG.2025.10071732