International Journal of Knowledge-Based Development
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International Journal of Knowledge-Based Development (4 papers in press)
A study of Stakeholders Perspectives to inform management of the development of a Civil Nuclear Power Programme for Electricity Generation in Ghana by Vincent Yao Agbodemegbe, Adolf Kofi Awua, George Kofi Appiah, Elikem Kwaku Ahialey Abstract: The renewed interest for the development of civil nuclear power programme in Ghana has since seen the implementation of sensitization and educative programmes aimed at enhancing knowledge and ensuring buy-in. A compendium of activities constituting stakeholder engagement efforts were conducted since the establishment of the Ghana Nuclear Power Programme Organization (GNPPO). A survey was piloted to measure, perception, knowledge and interest of a section of the Ghanaian society. The results provided indications to expect that the nationwide survey will make evident, high dependence on the national grid and appreciable interest for additional capacity (mainly solar and nuclear) to the existing electricity generation mix. Although participants are aware of some adverse effects of the power application of nuclear energy, majority would likely be willing to accept the inclusion of nuclear power in Ghanas electricity generation mix and advocate for that endeavour. Keywords: perception; knowledge; interest; nuclear; electricity.
Transformational leadership, organizational rich culture, and sustainability: A mediating role of an inclusive environment by Tahir Masood Qureshi, Mahwish Sindhu, Sonia Singh Abstract: Workforce diversity is a rising phenomenon that challenges the role of leadership and organizational culture to attain sustainable performance. The study intends to identify and explore the role of transformational leadership and organizational rich culture as the focal predictors of an inclusive environment that can lead to organizational sustainability in public sector organizations. Based on the positive epistemology, directional hypotheses in this deductive research study were developed by covering the research gaps identified in the prior studies. Following the systematic random sampling technique, primary data using a five-point Likert scale questionnaire was collected from 392 employees associated with service sector organizations operating in the six Gulf Cooperation Council (GCC) countries. Multiple Regression and Mediation analyses were performed using SPSS 25.0 to test the hypotheses empirically. The findings revealed that transformational leadership and organizational rich culture are the key predictors of organizational inclusive environment and sustainability. However, organizational inclusive environment partially mediates the relationship between transformational leadership, organizational rich culture, and organizational sustainability. The study benefits the corporate leaders, human resource professionals, and organizations opting for an equal employment opportunity (EEO)/diversity/inclusiveness concept. Keywords: EEO; diversity; inclusiveness; organizational culture; transformational leadership; human resource management; and sustainability.
Special Issue on: Mapping Knowledge Management Practices and Strategies in Emerging Technology Innovations
Efforts of Saudi Arabia to Meet the Sustainable Development Goals of United Nations; A Study on The Line Project by Ruby Khan, Nafeesa Khader Syed Abstract: The review finds out about the United Nations Sustainable Development Goals (SDGs) of the 2030 Agenda outlined in 2016 for Sustainable Development. This research aims to determine the Kingdoms scope, complexity, and effectiveness to achieve these SDGs. This research also focuses on the countrys Line project and its impact on achieving the SDGs. This research demonstrates the governments attempts to address one of the most critical concerns of the day: Sustainable Development of the Saudi Region. According to the research, collaborative border integration initiatives effectively generate and expand regional development potential by developing and disseminating the region s resource potential fundamentals. By executing different drives, the undertaking Line aims to help the SDGs, observe World Creativity and Innovation Day and urge nearby networks to make imaginative answers to enable individuals, the climate, and the economy. Various projects have already been accomplished. For example, many more visionary projects, NEOM and THE LINE will soon be witnessed. Project The Line is different from other reckons to tackle worldwide. It will be a provocative action for KSA, how the project activities to attain SDGs. Keywords: sustainable development; poverty eradication; hunger elimination; health care; quality education; gender equality; clean water; affordable energy; employment; industrial development; NEOM; The Line.
Satisfaction of Banking system Knowledge-Based Development in Customers Towards CRM Practices in Salem District by Kalaiarasi Ganesan, C. Mugunthan Abstract: In service marketing, the customers play a crucial role. Financial services are demanding and need expert competence in product/service design. Banking is the oldest and most important financial service industry. Customer Relationship Management plays an important role in the service industry, assisting in acquiring and retaining customers for long-term efficiency. The impression of relationship marketing was originally introduced into service marketing in the early 1990s. The banks realized that maintaining and rewarding old customers was more lucrative than pursuing fresh consumers. CRM aims to attract and maintain customers potential. As a result, banks are putting a greater emphasis on overall customer satisfaction, which means the customer is happy with the service. As a result, the researcher attempted to assess customer satisfaction using CRM techniques in a few private sector banks in this study. Awareness of Customer Relationship Management is the main cause of worry among banking service providers. Banks have their CRM system. Conversely, customers views of bank CRM practices should be considered. CRM activity helps banks respond promptly to client needs, boost customer awareness, and create a substantial customer database. As a result, customer relationship management may be reinforced, ensuring that customers receive royal treatment regarding financial services. Keywords: CRM; Customer relations; management; knowledge on the market; factors; the relationship between customer and corporate etc.; Banking system; Knowledge-Based Development.