International Journal of Knowledge-Based Development (4 papers in press)

Regular Issues

• Role of Customer Satisfaction and its Impact on Customer Trust and Switching Cost to Educational Mobile Apps  
  by Renuga Krishnaraj, Thangaraja Arumugam 
  Abstract: Educational apps involve creating and using digital programs designed for educational purposes, ranging from interactive learning platforms to tools that promote academic engagement. This study examines the interrelations among customer satisfaction, trust, and switching costs in educational mobile applications. It employs Structural Equation Modelling (SEM) to analyse data from a sample of 102 users acquired by convenience sampling. Data were gathered using a questionnaire that evaluated customer satisfaction, trust, loyalty, and switching costs. SEM results indicate that customer satisfaction substantially influences customer loyalty, with customer trust functioning as a mediating variable and switching costs acting as a moderating component. These results not only add to the existing body of knowledge, but they also have major intellectual and practical implications. The study provides practitioners and society with insights into effective ways to increase consumer loyalty in the competitive landscape of educational technology.
  Keywords: Educational Applications; Educational Technology; Switching costs; Customer Loyalty; Customer Satisfaction; Customer Trust.
  DOI: 10.1504/IJKBD.2025.10070403
   
  
• Integration of Digital Technologies into Craft Practices  
  by Necla Ilknur Sevinc Gokmen, Deniz Deniz 
  Abstract: Hybrid approaches blending craft practices and digital technologies are beginning to flourish in finding solutions to global problems. In this study, we compare and report recent design literature and practice-based projects indicating craft approaches from Turkey and the United Kingdom in thematic order to discuss them in terms of the creative economy, sustainability, collaborations and technologies used. This study aims to reveal the differences and similarities in technology integration into craft practices, based on the cultural and local dynamics of the geographies in question, with the help of examining a selection of practise-based projects. Derived from the findings of this particular study, there are differences in policy-making, support and funding opportunities, and the relationship of crafts with innovation which affect the integration of digital technologies. These findings will lead to further research focusing on the use of technology to achieve the potential of crafts in the context of contemporary design.
  Keywords: hybrid craft; design technology; collaborative design; sustainability; Turkey; UK.
  DOI: 10.1504/IJKBD.2025.10070548
   
  
• Exploring the Mediating Role of Metacognitive Awareness in Technology-Assisted Learning Platforms and Personalised Learning  
  by Vijayalakshmi M, Alice Valentina R, A.K. Subramani, Durai Pandian R 
  Abstract: In the evolving landscape of education, personalised learning (PL) has gained prominence as a methodology that adapts educational practices to fulfil unique needs and the integration of technology customises it. Therefore, this research aims to gain insight into integrating technology to enhance learning outcomes by meditating on Metacognition Awareness (MA) between Technology Assistance Learning Platforms (TALP) and PL. This study employed the method of cross-sectional analysis among the graduates and used a simple random technique. The sample size of the research is 272, which is administered through a questionnaire from undergraduate and postgraduate students across select Arts & Science colleges in Chennai City. The SMART PLS 4.1.0.6 software is used for the SEM analysis. The study's findings demonstrate that TALP significantly improves PL directly and that MA partially mediates the association between TALP and PL.
  Keywords: Technology Assisted Learning Platforms; Metacognition Awareness; personalised Learning; educational experience; integrating technology.
  DOI: 10.1504/IJKBD.2025.10070747
   
  
• The Journey of Knowing of Academic Managers: a Knowing-In-Practice Perspective in a Brazilian Community University  
  by Fabiano Larentis, Claudia Simone Antonello 
  Abstract: The knowing-in-practice notion considers the entanglement between knowing and doing. Taking into consideration the role and path of the academic manager in higher education, this study aims to comprehend the journey of knowing of academic managers in the light of knowing-in-practice notion. A praxiography was developed in a community university located in southern Brazil, through 47 semi-structured interviews, 288 hours of participant observation, and 16 documents. The journey of knowing is accomplished as academic managers deal with previous experiences with management and present their first connections with management (seeds of knowing). They evolve as managers through comprehension conditions, decision making and problem solving, depending on interpersonal relationships, power issues and sociomateriality (blossoming of knowing). Lastly, they withdraw from management (back to the soil), in which succession issues, the resumption of academic activities and future management reconnections are considered. Such stages interact with the nature of the manager and professor roles.
  Keywords: knowing; knowing-in-practice; practices; journey of knowing; academic managers; community university.
  DOI: 10.1504/IJKBD.2025.10070748