International Journal of Electronic Governance (15 papers in press)
Proposed Solutions to Citizen Engagement in Virtual environments of social participation: A Systematic Review
by Carlos Oliveira
Abstract: This paper aimed to understand how the engagement of citizens in virtual environments of social participation is studied in the literature. By virtual environment of social participation I understand: an Internet platform where themes for direct or indirect dialogue between civil society and the various spheres of government are made available through the digital participation of the citizen. A systematic review identified 96 papers, which were then analysed. Proposals to engage citizens in virtual environments of social participation use one of the following approaches: gamification, games, social networks, collaborative contribution or specific and personalised information. This study is important for researchers wanting to be current with the scientific state of the art. This review will also assist the scientific community working with citizen engagement in virtual environments of social participation to build a common understanding of the challenges that must be faced, and to identify areas where research is lacking.
Keywords: Systematic review; e-Participation; Engagement.
e-Governance Initiatives in Chandigarh (India) : An Analytical Study
by Manjul Vaidya
Abstract: India has made tremendous efforts over the last decades in its endeavour to use information and communication technology (ICT) for good governance. Chandigarh Administration has taken steps to improve quality of life of citizens by designing and delivering services through various e-governance initiatives over the last decade. These initiatives are expected to result in easier access to public services, transparency, cost effectiveness and other features of good governance. Net result of e-governance should be achieving the goals of good governance. This paper specifically addresses the e-governance initiatives taken by Chandigarh Administration over the last decade and half. An attempt has been made to evaluate such initiatives from the perspectives of end-users.
Keywords: ICT; e-Governance; good governance; Digital India programme; Multi serviceSingle-Window; Chandigarh; centricity and innovations; citizen awareness;citizen satisfaction and critical success factors.
Using a Service Blueprint and the Service Catalogue Concept to Plan a Smart Governance System: The case study of the Southern Taiwan Science Park
by Tung-Cheng Lin, David Fang
Abstract: To improve the Southern Taiwan Science Park efficiency, the administration of the park used the smart city concept to transform it into a smart science park. Beyond the information and communication technology (ICT), the key to the development of a smart science park was to consider the requirements of the parks relevant stakeholders. Hence, this study applied the concept of persona, a service blueprint, and the service catalogue concept as the planning methodology and used smart governance as an example to demonstrate our planning process. We held focus group meetings with each persona, used a service blueprint to visualise the groups requirements, and utilised a service catalogue to present the service contents of the related smart governance systems. The study suggested that the relevant authority should implement the smart governance data centre, a public equipment management monitoring platform, and a disaster management platform to improve the efficiency and effectiveness of the public service of the park.
Keywords: Smart City; Smart Science Park; Service Blueprint; Smart Governance; e-Government; Service Catalogue; Public Service; Persona.
Examining Voters Intention to Use Internet Voting System: A Case of Ghana
by Samuel Agbesi
Abstract: This study seeks to examine and understand factors that influence internet voting (i-voting) adoption intention from young voters perspective, using unified theory of acceptance and use of technology (UTAUT) and the trust as a framework. Using a quantitative research method, the researcher collected data from 274 university students in Ghana, using closed-ended questions, and the data was analysed using the partial least square with SmartPLS 3. The results of the findings indicates that accuracy (? = 0.251, p = 0.001), performance expectancy (? = 0.406, p = 0.000), and effort expectancy (? = 0.136, p = 0.008) have a significant positive effect on behavioural intention to use i-voting system. Facilitating condition was also find to have significant effect on trust in EC (? = 0.237, p = 0.001). But social influence (? =
Keywords: adoption; accuracy; e-voting; elections; i-voting; internet voting; trust; UTAUT; Ghana.
Administrative Errors and the Burden of Correction and Consequence: How Information Technology Exacerbates the Consequences of Bureaucratic Mistakes for Citizens
by Rik Peeters, Arjan Widlak
Abstract: Administrative errors are an overlooked cause of administrative burdens. Citizens face costs in the correction of an error and in the material and immaterial consequences of an error, such as loss of access to benefits or services. This problem is especially relevant given the characteristics of information technology in the public sector, which is increasingly used to share data among multiple organisations through master data management systems. We conceptualise administrative errors and their burdens through the analysis of an exemplary case of a Dutch womans Kafkaesque problems because of a registration error by the police regarding her stolen car.
Keywords: administrative errors; administrative burdens; master data systems; information technology; bureaucracy.
Decentralization and governance in IoT
by Anass Sedrati, Nelly Stoyanova, Abdellatif Mezrioui, Aziz Hilali, Aziza Benomar
Abstract: In the era of digital revolution many contemporary events that changed the world were shaped through the internet. Nowadays, the emergence of internet of things (IoT), combining physical objects with virtual networks is expected to have even more influence. This new
Keywords: Governance; Internet; Decentralization; Bitcoin; Wikipedia; Democracy; Power; IoT.
A critical study of electronic participation, transparency and open data in two Latin American countries
by Jorge Freitas, Eder Henriqson, Marie Macadar
Abstract: This study compares two Latin American open government programs by focusing on electronic participation, transparency and open data practices in light of the theory of communicative action (TCA). The results show potential faults in the electronic participation and open data programs when substantial resources are not aligned with the governments speeches and political wills. In addition, the investigation illustrates the value of adopting the TCA to investigate open programs from a critical perspective as a viable way to expand such research to other countries, portray the status quo of open government and improve policy making.
Keywords: open government; eParticipation; transparency; open data; electronic governance; e-government; Habermas; theory of communicative action; discourse analysis; critical study; Latin America.
Differential Roles of Usage Patterns of Social Networking Sites in Political Learning
by Chang Sup Park
Abstract: Drawing on a national survey of 1266 South Korean adults, this study finds that social networking sites (SNSs) use for news is positively associated with knowledge about political issues. However, uses of SNSs for social interaction or recreation are not linked to political knowledge. The present study also finds that political talk and news reflection strengthens the association of SNS use for news and knowledge about political issues. The findings suggest a theoretical implication that the association between SNS use and political knowledge is contingent upon usage patterns and political reasoning.
Keywords: social networking sites; political talk; news reflection; political issue knowledge; political process knowledge.
Role of organizational aspects in requirements engineering processes of a socio-technical system: Insights from E-Governance case studies
by Lakshminarayana Kompella
Abstract: Requirements engineering (RE) contributes to developing products of a socio-technical system. External triggers cause transitions in sociotechnical systems; to manage transitions the products need to form stable designs. During RE and software development, organisations interact with rulesets (interoperations) and the organisational aspects influence interoperations. When we extend interoperations from socio-technical transition theory, it assists product development, including RE, and contributes to the stabilisation of product designs. With an approach that analyses inter-organisational interactions, the author extended one of the existing transition theories and identified improvements to organisational aspects. With diverse heuristics and analytic views, we can examine the phenomenon (interoperations) and requires studying it in its settings; so, used a multi-case study method to represent diverse interoperations. Selected traditional software development cases of e-governance and represented all socio-technical transition trajectories. The author extended socio-technical transition theory and contributes to inter-organisational body-of-knowledge by adding additional categories to inter-organisational approach.
Keywords: Socio-technical system; Requirements engineering; interoperability; E-Governance; absorptive capabilities.
Impact of digital divide on e-government use intention: Moderating role of socio-demographic factors
by Kriti Priya Gupta
Abstract: The purpose of the study is to analyse the impact of digital divide on e-government use intention of citizens in Indian context. Three aspects of digital divide have been considered namely, access divide, skills divide and innovativeness divide. The study also analyses the moderating effects of socio-demographic factors (gender, age, education, income, and residential location) in the relationships between the three aspects of digital divide and e-government use intention. The findings indicate that all the three aspects of digital divide namely access divide, skill divide and innovativeness divide have significant impact on e-government use intention. The access divide has the strongest impact on e-government use intention which is followed by skills divide and innovativeness divide. Further, accept income, all other socio-demographic factors viz. gender, age, education and residential location have been found to moderate the impact of digital divide on e-government use intention.
Keywords: E-government; Digital divide; Access divide; Skills divide; Innovativeness divide; Socio-demographic factors.
Cross-Examining the Effectiveness of E-Advocacy as a Tool for Advancing Womens Rights in Nigeria
by Rosemary Popoola, Egharevba Matthew, Oluyemi Fayomi
Abstract: Following the alleged success of social media in the Arab Spring and other social change activities around the world, there has been increasing interest in the capacity of electronic advocacy also known as digital activism to translate to social change. Yet, scholars remain divided about the effectiveness of electronic advocacy in driving social change. Does electronic advocacy promote social change, or does it result in slacktivism? Using the survey method for data obtained from a convenient sample of residents of Lagos and Ogun states in Southwestern Nigeria, this study examined effectiveness electronic advocacy on women-centred issues and the extent to which it leads to social change or mere slacktivism. This study revealed that digital activism is capable of leading to the promotion of women-centred issues but is not helpful in the protection of womens issues and in driving social change.
Keywords: Electronic; digital activism; advocacy; slacktivism; women; gender; feminism and governance.
Information and Communication Technology and Cyber Conflict: Rethinking the Role of the United Nations in World Peace
by Segun Joshua, Faith Osasumwen Olanrewaju, Lady Adaina Ajayi, Sunday Idowu
Abstract: The revolution in information and communication technology (ICT) has changed virtually all spheres of life, including the means and methods of warfare. Most aspects of life are now tied to technology, from health to governance. The military has not been left out. Some countries military organisations now have cyber warfare units. The United Nations (UN), established to promote global peace, now finds it difficult to cope with this new emerging dimension of warfare. It is in this context that the study examines ICT and cyber conflict with a focus on rethinking the role of the United Nations in world peace. The study finds that even though the UN has been applying the laws of armed conflict and some suggested norms to address the possible danger of cyber conflict, they seem not to be sufficient which can hamper state relations and threaten the fragile stability of the international system.
Keywords: Budapest Convention; Conflict; Cyber-conflict; Cyber War; UN; ICT; World Peace.
Collaboration Competency and E-governance Performance
by JITENDRA KUMAR PANDEY
Abstract: Collaboration is widely practiced and the topic is well researched in corporate sector. However, relatively little research has been conducted on collaboration in e-governance context. Experiences from limited success of e-governance initiatives in India as well as in various other developing countries reflect upon lack of strategic collaboration within and across government organisations. The finding of the study indicates that e-governance users want their concerns to be addressed, while e-governance project implementers struggle with the inter- and intra-organisational collaborations. The National e-Governance Plan (NeGP), 2006 and its subsequent version, i.e., NeGP 2.0 termed as
Keywords: absorptive capacity; collaboration competency; coordination capability; e-government; e-governance; e-governance performance; integrative capability.
Corporate Social Responsibility: Governance through a Conceptual Blockchain Framework
by Sriraghav Srinivasan, Tanuj Arora, Krishna Sundar Diatha, Shashank Garg
Abstract: The objective of this paper is to analyse the feasibility and associated benefits of using blockchain technology for the management of corporate social responsibility (CSR) funds which have to be deployed in government-mandated areas of social sector development. The paper addresses the specific problems that exist in the current ways of managing CSR activities by comparing the current model to the proposed blockchain-based framework. The paper further goes on to show how this proposed method could bridge this gap in terms of accountability and transparency using blockchain-enabled technology, while at the same time increasing citizen involvement, i.e., pervasive participation, in the process.
Keywords: Blockchains; smart contracts; corporate social responsibility; citizen participation; e-Governance; transparency; accountability.
Innovation Procurement as Key to Cross-border ITS Pilots
by Ralf-Martin Soe
Abstract: Cities are criticised to be slow and rigid in adapting novel ICT-solutions. In the field of smart mobility, this can be even more complex as transport often concerns multiple regions, thus calling for more adaptive and collaboration-based models. This paper discusses how cross-border cities can initiate joint intelligent transport system (ITS) pilots via innovation procurement process. Theoretically, new public management (NPM) concept is being challenged by public value (PV) in delivering cross-border, open and experimental mobility trials. Empirically, PV and NPM models are tested via recent empirical evidence of joint ITS pilots in the cities of Helsinki, Tallinn and Vantaa as part of the finest smart mobility project.
Keywords: ITS; public procurement; ICT; New Public Management; Public Value; Finest Smart Mobility.