Forthcoming and Online First Articles

International Journal of Electronic Governance

International Journal of Electronic Governance (IJEG)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Electronic Governance (2 papers in press)

Regular Issues

  • Beyond Utility: Unpacking the Enjoyment Gap in E-Government Service Use   Order a copy of this article
    by Dapeng Liu, Meijun Wu, Hongyan Sun, Michael Ho 
    Abstract: E-government serves as a vital channel for citizen interactions with the public sector, where user enjoyment is of paramount importance. To date, few studies have comprehensively examined the determinants of citizen enjoyment in e-government. To address this research gap, we administered a survey and gathered data from 363 Australian residents using myGov for tax filing. Our analysis revealed a pronounced discrepancy between reported enjoyment and the intention to continue using the services. Although users demonstrated a strong intent to use e-government services, this intent did not uniformly align with enjoyment. Additionally, informed by Self-Determination Theory, we developed and tested an e-government service enjoyment model to study the impacts of effort expectancy, technophilia, technology humanness, and engagement in fostering user enjoyment. Unexpectedly, the results showed that information privacy concerns, commonly seen as a deterrent in e-government adoption, did not significantly affect enjoyment. Our findings advance the discourse on e-government service improvement.
    Keywords: enjoyment; digital government; self-determination theory; technology humanness; e-government.
    DOI: 10.1504/IJEG.2024.10065715
     
  • Navigating the Digital Frontier: A Systematic Review of Digital Governance's Determinants in Public Sector   Order a copy of this article
    by Panagiota I. Xanthopoulou, Ioannis Antoniadis 
    Abstract: The aim of the study is to examine the determinants of digitalisation in public sector. This research is particularly relevant as digital transformation has become a crucial factor in modernising public sector and enhancing service delivery to citizens. The method of the systematic literature review (SLR) was implemented by searching documents on the Scopus database. The initial research reached the 7902 documents and after specifying the keywords the authors found 207 relevant documents. Finally; after the careful read of their abstracts and the use of inclusion and exclusion criteria; the most cited and relevant 32 papers constituted the final sample. Findings highlighted the focus of the literature on technological factors such as the sense of trust and safety as well as the ease of use in the adoption of digital governance; emphasising the need for effective; trustworthy and user-friendly digital services. The most discussed internal factors were leadership and organisational culture. The study offers a deeper understanding of the factors that shape the successful implementation of digital governance initiatives.
    Keywords: digitalisation; digital governance; public administration; public sector; systematic literature review; Scopus database.
    DOI: 10.1504/IJEG.2024.10066315
     

 

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