Forthcoming and Online First Articles

International Journal of Electronic Governance

International Journal of Electronic Governance (IJEG)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Electronic Governance (3 papers in press)

Regular Issues

  • Intelligent Marketing of E-Government Public Services and Citizen Interaction   Order a copy of this article
    by Tariq Samarah, Ayman Hindieh, Ala Mughaid, Muder Almiani 
    Abstract: The application of innovative marketing technologies is important for optimizing E-government services delivery. This study investigates the integration of Emarketing with E-government platforms to improve public service and citizen engagement. The research addresses the following: How AI-driven marketing can improve citizen engagement and service accessibility? What are the key factors influencing E-government services? A mixed-methods approach was employed, combining qualitative interviews with government officials and quantitative surveys of citizens to assess the effectiveness of AI-driven strategies. The results indicate a 30% increase in user satisfaction, a 25% improvement in service accessibility, and a 40% rise in citizen engagement. The proposed system reduces operational costs by 20%. Findings underscore the implications of intelligent marketing technologies in public administration, not only in improving service delivery, but in enhancing government efficiency also. These results highlight the critical role of AI driven marketing in modernising public service, ensuring better service delivery and citizen satisfaction.
    Keywords: Digital Marketing Strategies; E-Government; Public Service Delivery; Citizen Interaction; AI-Driven Marketing; Data Analytics in Public Administration.
    DOI: 10.1504/IJEG.2025.10069135
     
  • Barriers to Digital Inclusion in Service Delivery in South Africa: a Systematic Review   Order a copy of this article
    by Takudzwa Musekiwa, Stellah Lubinga, Tyanai Masiya 
    Abstract: This research explored the barriers to digital inclusion in service delivery in South Africa. It utilised the PRISMA guidelines and conducted a thorough search of various databases to identify pertinent literature that met the predetermined inclusion criteria. The study found that despite the profound benefits of digital inclusion in service delivery, existing challenges include a lack of access to the necessary devices, to access digital services; unreliable internet access; and a lack of knowledge of digital services. There is a need to provide resources to help citizens gain access to affordable Internet services and help marginalised groups improve their digital literacy and skills. The study provides valuable insights for politicians, public managers, and government administrators. These insights can inform the development of more effective interventions aimed to foster transformative leadership for digital inclusion. This review addresses several vulnerable groups and highlights the digital inclusion of indigenous populations.
    Keywords: Digital Inclusion; Digital Divide; Service Delivery; Digital Accessibility South Africa.
    DOI: 10.1504/IJEG.2025.10070710
     
  • The E-levy and Financial Inclusion: User Acceptance of Digital Transaction in Tanzania's Mobile Payment Landscape   Order a copy of this article
    by Justus Mwemezi, Herman Mandari 
    Abstract: The introduction of an electronic transaction levy has introduced complexities affecting banks, mobile service providers, and consumers. This study examines the moderating impact of the e-levy on electronic transactions in Tanzania. Using a survey of 472 respondents, the study employs the extended UTAUT model to assess factors influencing the actual usage of electronic transactions. Furthermore, the study examines the moderating impact of the electronic transaction levy. Results indicate that while performance expectancy, effort expectancy, social influence, price value, and habit significantly influence behavioural intentions, the electronic transaction levy negatively moderates the relationship between Habit and actual usage. The findings highlight the tension between revenue generation through taxation and the goal of financial inclusion, suggesting that the electronic transaction levy may undermine efforts to integrate underserved populations into the financial system. The study provided recommendations to reconsider the electronic transaction levy to enhance financial inclusion.
    Keywords: e-Levy; Financial Inclusion; Tanzania; E-Transaction; Mobile Money.
    DOI: 10.1504/IJEG.2025.10070878
     

 

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