Forthcoming and Online First Articles

International Journal of Business and Systems Research

International Journal of Business and Systems Research (IJBSR)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

Forthcoming articles must be purchased for the purposes of research, teaching and private study only. These articles can be cited using the expression "in press". For example: Smith, J. (in press). Article Title. Journal Title.

Articles marked with this shopping trolley icon are available for purchase - click on the icon to send an email request to purchase.

Online First articles are published online here, before they appear in a journal issue. Online First articles are fully citeable, complete with a DOI. They can be cited, read, and downloaded. Online First articles are published as Open Access (OA) articles to make the latest research available as early as possible.

Open AccessArticles marked with this Open Access icon are Online First articles. They are freely available and openly accessible to all without any restriction except the ones stated in their respective CC licenses.

Register for our alerting service, which notifies you by email when new issues are published online.

We also offer which provide timely updates of tables of contents, newly published articles and calls for papers.

International Journal of Business and Systems Research (35 papers in press)

Regular Issues

  • Exploring LARG Management Concepts Within Business Model CANVAS: A Theoretical Approach   Order a copy of this article
    by Maria Do Rosário Cabrita, Susana Duarte, Virgílio Cruz-Machado 
    Abstract: As the global business landscape dramatically alters, there needs to be a similar change in the way organizations are performing and in which supply chain strategies are determined. One interesting debate has centered on the relative merits of lean, agile, resilient and green (LARG) philosophies and how they can contribute to building a companies competitive advantage. Combining the existing understanding of concepts - Business Model (BM) and LARG principles - this paper focuses on the multidisciplinary area of LARG in business models and adds insights to the discussion about BM tools and particularly on the Business Model Canvas (BMC) as a framework to develop LARG principles in business settings. Although recognizing the limitations when trying to align LARG principles and the building blocks of BMC, this research aims to contribute to the discussion on creating an ideal type of BM to be adapted to LARG paradigm. To the knowledge of the authors, it is the first attempt to critically review the empirical research articles in LARG and Business Model Canvas (BMC).
    Keywords: Business Model; Business Model Canvas (BMC); LARG paradigm; Lean; Agile; Resilient and Green philosophies.
    DOI: 10.1504/IJBSR.2022.10045940
  • The Effect of IT Flexibility and IT Governance on Business   Order a copy of this article
    by Farzaneh Mardan, Neda Abdolvand, Saeedeh Rajaee Harandi 
    Abstract: Business-information technology (IT) alignment has become a very complex phenomenon, and many organisations are wondering how to achieve it. Despite the variety of methods used to address this issue, there are few studies on the impact of IT flexibility and IT governance on IT-business alignment, which is the objective of this study. The results of the study using partial least squares (PLS) method indicated that among IT governance principals the structure (path coefficient = 0.09, T-value > 1.96), process (path coefficient = 0.26, T-value > 1.96), and relational mechanisms (path coefficient = 0.20, T-value > 1.96) were effective on business-IT strategic alignment. In addition, among It flexibility components the modularity (path coefficient = 0.12, T-value > 1.96), and compatibility (path coefficient = 0.26, T-value > 1.96) had significant effect on business-IT strategic alignment. Moreover, according to the Friedman test results, relational mechanisms have the strongest impact on business-IT strategic alignment.
    Keywords: IT governance; IT flexibility; business – IT strategic alignment.
    DOI: 10.1504/IJBSR.2022.10038269
  • Introducing BLOC-ICE for Exploring System Concept   Order a copy of this article
    by Shaligram Pokharel  
    Abstract: In this paper, a generic framework, called BLOC-ICE, is proposed for exploring system to develop a system diagram. The framework uses seven elements to assist in the visualisation, progressive exploration, and elaboration in order to develop the system diagram that meets the system’s stated goals. Once the system diagram is developed, each part of the system can be designed through qualitative and quantitative methods, and simulation. The application of the framework is demonstrated through simple examples. The proposed framework can be used to explore system design and development in technical, social, and business fields. The paper also provides empirical results based on the data obtained through a survey of the graduates who learned this framework with the author. The analysis shows a good value of the framework in system exploration and design. The business implication of the framework is also discussed.
    Keywords: systems; system diagram; system thinking; system concept; system exploration; system approach.
    DOI: 10.1504/IJBSR.2022.10039739
    by Antonio Focacci 
    Abstract: COVID-19 pandemic and resulting global economic contraction will stress all countries’ fiscal frameworks raising several concerns about real and effective possibilities to deal with all deriving issues. The magnitude of shocks will surely affect the fiscal deficit and public debt in the majority of them. The sustainability and the survival of present worldwide economic system is severely tested. Through the application of the Granger causality methodology, the historical series of monetary aggregates and inflation are analysed for different countries. The goal of this empirical analysis to support an unconventional approach to the solution of a crisis that has pervaded all nations and economic systems.
    Keywords: inflation; money; COVID-19; SARS-CoV 2; monetisation; systems.
    DOI: 10.1504/IJBSR.2022.10039807
  • Workplace: Empirical study on spiritual leadership in Pakistani Higher Education   Order a copy of this article
    by Ansar Abbas, Dian Ekowati, Fendy Suhariadi, Aisha Anwar 
    Abstract: Management that encourages workplace support can successfully cover productive work, a sense of identity, and organisational goals. Spirituality inculcates a positive workplace environment that connects individuals and groups. It generates confidence in workers by promoting membership and meaningfulness towards corporate life. A causal framework containing hope, faith, and altruism works for individual’s well-being by imparting meaningfulness to the desire to make an undeniable impact on organisational productivity and commitment. In this study, a Likert scale questionnaire was used with public and private sector university employees in Pakistan to test the hypothetical model using convenient sampling. Overall, 232 interested employees filled out the printed questionnaire computed for completing statistical analysis consuming SPSS and Smart-PLS. We discussed the strengths and weaknesses of the causal framework through rigorous research and theoretical reasoning. Moreover, we also discussed individual well-being, psychological beliefs, and strategic directions with practical and social implications.
    Keywords: spirituality leadership; workplace strategies; productivity; commitment; strategies; workplace management; individual well-being.
    DOI: 10.1504/IJBSR.2022.10039808
  • Analysis of Employee Motivation in the Service and Manufacturing Organizations: The Case of a Developing Economy   Order a copy of this article
    by Selim Ahmed, Rafikul Islam, Ahmed Al Asheq 
    Abstract: The purpose of the study is to identify the factors that motivate employees in the service and manufacturing firms in Bangladesh. In this study, 321 employees were surveyed and out of these, 256 were from the service while 65 were from the manufacturing organisations. The findings of the study indicate that job security and promotion are more influential motivating factors for the service organisations while working condition and job security are the two most important motivating factors for the manufacturing employees. In addition, the research findings also reveal that there are some significant differences between the service and the manufacturing employees’ motivating factors. Thus, it is crucial that all managers should have sufficient knowledge about their respective employees’ motivating factors in order to improve and sustain their eminent organisational performances. By and large, the findings of this study can be adopted as guidelines when formulating motivational strategies for business firms in a fast-developing country like Bangladesh.
    Keywords: motivating factors; service; manufacturing; business firms; Bangladesh.
    DOI: 10.1504/IJBSR.2022.10039933
  • Mapping e-Business Competitive Priorities in the light of COVID-19   Order a copy of this article
    by Saad Zighan, Ziad Alkalha, Firas Omar 
    Abstract: This paper ascertains e-businesss competitive priorities in the light of COVID-19. Evidence was collected from 41 customers and 16 business managers. The study identified 34 operational dimensions. Nineteen dimensions are related to e-business platforms and transaction processes, and 15 dimensions are related to products or services characteristics. These dimensions were grouped into threshold resources, distinctive resources, threshold competencies and distinctive competencies. Distinctive resources and distinctive competencies are the most critical dimensions of e-business in the light of COVID-19. These dimensions are subject to the more is better rule; if they are met, they will increase the firms differentiation edge. Nevertheless, threshold resources are essential for e-business to be considered in the marketplace. It represents the must-be quality element. While distinctive competencies are essential to excel, these competencies are unexpected, where customers are satisfied if these attributes are presented but will not dissatisfied customers in their absence.
    Keywords: electronic business; e-business; competitive advantage; competitive priorities; value attributes.
    DOI: 10.1504/IJBSR.2022.10039994
  • Healthcare System Innovation The Case of Adoption of Telemedicine in Ghana   Order a copy of this article
    by Anthony Asare, Richard Bannor, Robert M. Yawson, Justice Nyigmah Bawole 
    Abstract: Cell phone usage has increased substantially in Ghana. Yet at the same time, the doctor-patient ratio is extremely low and congestion in hospitals is very common. To help solve those and other healthcare challenges, this paper employs a qualitative approach to examine the use of telemedicine in Africa, with Ghana as a case study. The paper uses a hybrid approach that utilises a combination of qualitative methods to analyse data collected from in-depth interviews with medical professionals. Using the deductive thematic analysis approach, the study finds that the five main attributes of Rogers’ adoption of innovation model: relative advantage, compatibility, complexity, trialability, and observability are very crucial in telemedicine adoption in Africa. The study also employs the phenomenological approach to discover new themes, patterns, and categories about telemedicine adoption in Africa. The study found that telemedicine is critical in enhancing peer to peer support and education amongst healthcare professionals, and reducing congestion in hospitals. The study also discusses concerns about the implementation of telemedicine and solutions to those concerns.
    Keywords: healthcare innovation; innovation adoption; telemedicine; Africa; hybrid qualitative analysis approach; adoption of innovation model; AIM; deductive thematic analysis; phenomenological analysis.
    DOI: 10.1504/IJBSR.2022.10040286
  • The Effect of Relational Bonds on e-Commerce Use, the Mediating Effect of Customers’ Online Trust: Evidence from Jordan   Order a copy of this article
    by Shadi Khattab, Ishaq Shaar, Mohammed Khair Abu Zaid, Fadi Qutaishat 
    Abstract: This study investigates the effect of relational bonds on the use of e-commerce in Jordan. In addition, the study examines the role of customers’ online trust in modifying the relationship between relational bonds and e-commerce use. Structural equation modelling was used to analyse the data collected from 423 customers who had bought or obtained services from online retailers. The analysis of results from this study showed that financial, social and structural bonds have affected customers’ online trust. Furthermore, the results demonstrated that the customers’ online trust has affected e-commerce use. Although it was found that structural bonds directly affected e-commerce use, financial and social bonds did not have a similar effect on e-commerce use. Finally, the study found that the customers’ online trust fully mediated the relationship between financial bonds and structural bonds on e-commerce use. However, the customers’ online trust partially mediated the relationship between social bonds and e-commerce use. The study concluded that companies can rely on relational bonds collectively as a trust-building method and using structural and social bonds, which are considered a very effective strategy to attain customers’ trust.
    Keywords: relational bonds; e-commerce use; customers’ online trust; financial bonds; social bonds; structural bonds.
    DOI: 10.1504/IJBSR.2022.10041551
  • Early Warning System for preventing bank distress in Brazil   Order a copy of this article
    by Flavio Barboza, Jorge H. F. Barbosa, Herbert Kimura, Gustavo C. Santos, Paulo Cortez 
    Abstract: The global financial crisis in 2007/2008 showed how important is to be prudent with events related to the banking sector, illustrating emphatically the contagion in the financial system caused by distress in one or more banks. This issue goes beyond competitiveness and the interrelationship among its members, requiring at least signs or warnings of potential problems in such institutions. Thus, the present study presents some early warning system models for bank crises and bank distress, which are empirically tested for Brazilian banks. In addition to the traditional logit, we analyse two machine learning techniques are: random forest (RF) and support vector machine (SVM). The database of Brazilian banks covers 179 events considered as unsound bank. Our findings suggest that RF and SVM underperform the logit model. Moreover, RF models presented greater predictive capacity with the time windows of 32 and 34 months, proving adequate to the regulators’ needs.
    Keywords: early warning system; EWS; banking crisis; distress prediction; machine learning techniques; Brazil.
    DOI: 10.1504/IJBSR.2022.10041872
  • Social Capital, Knowledge Sharing and Operational Performance in Supply Chain: A Buyer-Supplier Perspective   Order a copy of this article
    by Sina Zare, Kuldeep Singh, Yasaman Ghasemi, Edmund L. Prater 
    Abstract: The vast majority of literature on social capital has focused on the impact of the different dimensions of social capital on the buying firms’ performance within the buyer-supplier context. A few studies investigated the relationship between the distinct dimensions of social capital (structural, cognitive, and relational capital) and how they influence the firm’s performance outcome. Drawing upon social capital theory, this paper develops a model that examines cognitive capital’s mediating role in the relationship between structural capital and relational capital. The model also considers knowledge sharing as the outcome of relational capital, and knowledge sharing mediates the relationship between the buying firm’s relational capital and operational performance. The empirical results suggest that cognitive capital mediates the relationship between structural capital and relational capital. Relational capital significantly impacts knowledge sharing, and knowledge sharing partially mediates the relationship between the firm’s relational capital and operational performance. This study is one of the few that examines the relationship among different social capital dimensions and identifies knowledge sharing as a critical pathway between the firm’s social capital and performance.
    Keywords: supply chain; operations management; structural capital; cognitive capital; relational capital; social capital; knowledge sharing; operational performance.
    DOI: 10.1504/IJBSR.2022.10042064
    by JEEVESH SHARMA, Suhasini Verma 
    Abstract: The purpose of the study is to analyse the extent of corporate social responsibility (CSR) disclosures relating to firms environmental performance, made by leading firms indexed in BSE Carbonex in India. The duration of the study is from 2015 to 2019 and content analysis has been used. The results show that there are significant discrepancies in the spending of CSR on the listed dimensions with a relatively smaller chunk of funds being channelled towards environmental performance. It is easily ascertained by the results that some arenas are barely disclosed whereas some areas are sufficiently reported. The managerial implication of the study is that it provides a wide picture of firms' environmental and corporate social responsibility (CSR) disclosure practices. The findings may help the management to formulate strategies for better environmental performance. It also provides the policy prescription to the government to make stringent rules to arrest the erratic climate change.
    Keywords: CSR disclosure; environmental performance; carbon disclosure.
    DOI: 10.1504/IJBSR.2023.10043340
  • Websites Continuance Usage Intention: A Study from the Airline sector.   Order a copy of this article
    by Humera Khan, P. D. D. Dominic, Sadaf Hina 
    Abstract: Airline websites aim to provide comprehensive and timely information to customers through adoption, use and information management. Despite rapid growth in information systems (IS) research and practice, the problem of low-level airline websites uses in developing countries has not been systematically studied in IS research literature. This empirical research paper draws constructs from the expectation confirmation model (ECM) and IS continuance literature to develop a better theoretical explanation for low-level airline websites’ problem. The IS continuance research finds the substantive differences in construct between initial IS use and IS continuance over time. This paper has constructed a new research model for customers’ continuance usage of airline websites and has empirically tested it using the structural equation modelling (SEM) approach. A survey instrument was used to acquire responses from 253 usable samples from respondents. SEM results indicated that the model constructs explained 55% of the variance in airline websites continuance.
    Keywords: continuance usage intention; expectation confirmation model; ECM; online information system; airline websites; satisfaction; information quality.
    DOI: 10.1504/IJBSR.2023.10043676
  • Place Matters-the spatial diffusion of contagious diseases   Order a copy of this article
    by Steffen Flessa 
    Abstract: The diffusion of contagious diseases follows a spatial pattern highly relevant for the design of intervention programs. This paper analyses the waves of a generic contagious disease in a pattern region. We develop a batch model based on a system dynamics model where the likelihood of an infection depends on distance from another person. The basic simulation shows a clear pattern of a wave sweeping over the region. Starting in one cell, the epidemic strongly depends on the proximity to his place of origin. The speed and intensiveness of the wave depends on the mobility, infectivity and contact rate, but also on the population pattern. Health policy-makers have to install early detection and sentinel systems to stop an outbreak before it diffuses spatially. If it is possible to flatten the curve and prolong the diffusion process, barriers of vaccinated could be built up. This will also require controlling national and cross-border transport.
    Keywords: contact rate; contagious disease; COVID-19; health systems research; infectivity; measles; mobility; place; quantitative techniques.
    DOI: 10.1504/IJBSR.2023.10044455
  • Smart Systems Adoption in Management   Order a copy of this article
    by Sara Las Cunha, Renato Lopes Da Costa, Rui Gonçalves, Leandro Ferreira Pereira, Álvaro Dias, Rui Vinhas Da Silva 
    Abstract: Information technologies play an essential role in creating additional sources of value creation for customers. Artificial intelligence (AI) has been on the top of this technological wave and has the potential to help companies to overcome their obstacles. The goal of this article was to assess the key factors that influence manager’s intentionality to implement smart systems in their businesses. For this purpose, a quantitative approach using survey data analysed through modelling of structural equations, allowing to identify the main factors influencing manager’s decision to implement smart systems are the perception and knowledge about them, the benefits generated by the implementation of smart systems and, finally, the challenges associated. This research is truly innovative in the way that assesses the reasons that lead companies to implement smart systems in the medium term in Portugal.
    Keywords: artificial intelligence; smart systems implementation; Portuguese companies.
    DOI: 10.1504/IJBSR.2023.10044711
  • Abusive Supervision Fosters Employees’ Silence: The Mediating Role of Avoidance Orientation and Moderating Role of Leader Member Exchange   Order a copy of this article
    by Aqsa Jalil, Muhammad Sarmad, Muhammad Qaiser Shafi 
    Abstract: This research study investigates the mediating role of avoidance orientation between abusive supervision and employees’ silence. It also aims to analyse the moderating role of leader-member exchange between abusive supervision and avoidance orientation. The conservation of resource theory is utilised to predict the hypothetical relationships. Data were collected from 210 permanent employees of the hospitality sector. The data was gathered in time lags to avoid common method bias and self-serving bias. The latest statistical techniques were executed through SPSS and AMOS to analyse the data. The results disclosed that abusive supervision predicts employees silence and avoidance orientation mediates the relationship between abusive supervision and employees’ silence. Moreover, the leader-member exchange moderates the relationship between abusive supervision and avoidance orientation. Thus, the theoretical and managerial implications are deliberated for the target sector in particular and other sectors in general.
    Keywords: abusive supervision; avoidance orientation; employees’ silence; leader-member-exchange; LMX.
    DOI: 10.1504/IJBSR.2022.10045213
  • Re-configurable Business Process: A Constraint-based Approach   Order a copy of this article
    by Priyanka Chakraborty, Anirban Sarkar 
    Abstract: Continuous and rapid changes in the business environment and user requirements demand suitable design of business processes (BPs) to deal with the scope of adaptive, flexible, and reusable on such modifications. Most of the existing approaches either add a large number of BP elements to the existing BP or replace the current BP with a new one. Thus, those approaches are expensive and less user-friendly. Conversely, the constraint-based approach consequences the minimal amount of changes in the structure of BP. Additionally, this approach gives privilege to the stakeholders to reconfigure the BPs according to their goal requirements. In this paper, a constraint-driven approach is proposed to achieve reconfigurability in BP. Constraints like data, gateway and ordering are considered in BPs. Several real-life case studies have been described in detail. Finally, an algorithm named as reconfigurable business process achievement algorithm (RCBPA) has been proposed and implemented to achieve reconfigurability in BP.
    Keywords: constraint-based reconfigurability; gateway constraints; ordering constraints; data constraints; reconfigurable business process.
    DOI: 10.1504/IJBSR.2023.10046549
  • Impact of Sales Promotion and Consumer Innovativeness on Online Impulse Buying Behavior with the Moderating Role of Buying Power   Order a copy of this article
    by Shermeen Hasan, Abdul Qayyum 
    Abstract: The current trend of online shopping has led to various shopping behaviours, both rational and irrational; impulse buying represents the latter. The study was designed to investigate the impact of situational factors like sales promotion and personality characteristics like innovativeness on online impulse buying behaviour with the moderating role of buying power. Data were collected from a few of the major cities of Pakistan, employing an online questionnaire created in Google Forms with a final sample size of 308 respondents. Partial least squares (PLS) were employed using SmartPLS 3, and the results indicated that sales promotion had a marked impact on consumer’s online impulse buying behaviour, and the buying power backed this behaviour. Consumer innovativeness also showed a positive relationship with online impulse buying behaviour; however, the relationship was weakened with increased buying power. In addition, buying power had no impact on online impulse buying behaviour.
    Keywords: sales promotions; consumer innovativeness; buying power; online impulse buying behaviour; regulatory focus theory; RFT.
    DOI: 10.1504/IJBSR.2023.10046550
  • Resource Renting Problem with Discounted Cash Flows: A Genetic Algorithm Solution   Order a copy of this article
    by Amir Asrzad, Sina Shokoohyar 
    Abstract: The resource renting problem, which is a class of project scheduling problems, is very similar to resource investment problem. In the case of resource investment problems, the objective function is to make optimal resources procurement to have sufficient resources available in each period. In modelling resource renting problem, we assume that the project’s resources can be rented, making rental costs time-dependent. A standard resource renting problem tries to minimise the cost of acquiring resources, where the objective function only includes costs and does not include the interest rate. This paper has modelled the resource renting problem with discounted cash flow and solved it using a genetic algorithm. We consider the objective function to maximise the net present value of money and solve it using a genetic algorithm. The performance of the Genetic Algorithm is compared with exact methods. We have solved a set of standard project scheduling problems with both the genetic algorithm and exact methods. The test results are quite satisfactory.
    Keywords: resource renting problem; discounted cash flows; genetic algorithm; project management.
    DOI: 10.1504/IJBSR.2023.10046551
  • Lean Manufacturing Implementation challenges: A case study of Pharmaceutical Industries in Himachal Pradesh (India)   Order a copy of this article
    by Sumit Gupta, Anbesh Jamwal, Rajeev Agrawal, Monica Sharma, Govind Sharan Dangayach 
    Abstract: Growth of pharmaceutical industries in India plays an important role in the Indian economy. Increasing customer choices, government policies concerned with environment and competition around the globe have forced industries to adopt new manufacturing strategies in India. This study aims to find the barriers of lean manufacturing for pharmaceutical industries in Himachal Pradesh, India, which is a highly important sector for the economy of the region that suffers from too traditional manufacturing systems. An interpretive structural modelling (ISM) is used to establish the relationship between the barriers identified. These barriers influence and explain the way pharmaceutical industries in the Himachal Pradesh region try to implement the lean philosophy in their manufacturing system. It was found in the study that labour uncertainty is the main driving barrier which affects the implementation of lean manufacturing.
    Keywords: lean manufacturing; pharmaceutical industries; interpretive structural modelling; ISM; India.
    DOI: 10.1504/IJBSR.2023.10047153
  • Information discovery methods using statistical processing to facilitate innovation creation   Order a copy of this article
    by Takayuki Suzuki, Kiminori Gemba, Atsushi Aoyama 
    Abstract: In the past, products were classified by hand, using qualitative judgement. This research proposes a method of discovering information that facilitates the creation of innovation using statistical processing, and an external theory targeting information associated with products. Word-of-mouth information concerning home appliances, aggregated during a specific period, was collectively analysed without dividing the total duration of the period. It was found that information lead to the emergence of innovation. This study aimed to discover information that supplements innovation through statistical processing (i.e., principal component analysis, non-negative matrix factorisation, and latent Dirichlet allocation). In future, it will be crucial to re-examine various discussions that can be expressed in two dimensions or those that independently deal with product characteristics. Going forward, it will be essential to perform quantitative analysis of the relationship of product characteristics with each period of the product life cycle.
    Keywords: information discovery methods; statistical processing; innovation creation; product characteristics; product life cycle; aesthetics; quantitative analysis; principal component analysis.
    DOI: 10.1504/IJBSR.2023.10049051
  • Does Gamification on an E-Commerce Application Lead Intention to Use the Application and Spread Word of Mouth?   Order a copy of this article
    by Kunthi Kusumawardani, Laura Fabiola Soegihono 
    Abstract: This research aims to evaluate the effect of e-commerce gamification on post-adoption behavioural intention on an e-commerce application in Indonesia mediated by flow experience, perceived usefulness, perceived ease of use, and attitude. The structural equation modelling analysis was chosen to examine the data using 325 respondents who are active users who play the games in the e-commerce app. The research results found that attitude towards gamification is a strong predictor in determining continued use intention and intention to spread the WOM of the e-commerce application. Besides, flow experience, perceived ease of use, and perceived usefulness will shape a positive attitude towards gamification, leading to continued use intention and intention to spread WOM. Findings in this research provide empirical evidence of gamification’s use in an e-commerce application in a developing country. It underlines the importance of using gamification to shape the attitude to keep using the e-commerce application and spread WOM.
    Keywords: gamification; e-commerce; attitude; flow experience; continued use intention; CUI; word of mouth; WOM; Shopee; Indonesia.
    DOI: 10.1504/IJBSR.2024.10049121
    by Damijan Kreslin, Stefan Bojnec, Mirko Markic, Aleksander Janes 
    Abstract: The purpose of this research is to examine the impact of used management tools (MTs) and techniques on enterprises performance. For this purpose, the structural equation model (SEM) is developed, which is based on a sample of 139 Slovenian medium and large enterprises (MLE) that completed the questionnaire. In the empirical analysis, the in-depth survey data for an enterprise are combined with the Gvin accountancy database of indicators. The MLE performance is being measured with the return on equity (ROE). The empirical results partially confirmed the impact of the used MTs on the enterprises ROE, which can be increased with the proper use and managers’ satisfaction with MTs. To the best of the authors’ knowledge, no empirical study has been conducted to examine the relationship among use of MTs and ROE for Slovenian ML enterprises.
    Keywords: enterprise performance; business and systems research; management tool; MTs; management tools and techniques; return on equity; ROE; structural equation model; SEM; Slovenia.
    DOI: 10.1504/IJBSR.2024.10049723
  • Football Results Prediction and Machine Learning Techniques   Order a copy of this article
    by Victor Chang, Karl Hall, Le Minh Thao Doan 
    Abstract: In the past, machine learning techniques used to predict the outcome of professional team-based sports matches have used the number of points or goals scored as the primary metric for performance evaluation in their prediction models. However, this approach is considered outdated by industry statisticians. The final outcome of each match can fluctuate wildly from the expected outcome based on events and changes of circumstances occurring within the games. The aim of this project is to compare and contrast the effectiveness and performance of various machine learning models when predicting the outcome of football matches in the English Premier League, both to each other and other benchmarks, including bookmakers' models and random chance. In this research, the 'expected goals' metric was explored as the base of the machine learning algorithms instead of the traditional 'goals scored' metric. This was used to build a Poisson distribution probabilistic classifier to predict the results of matches in the future, achieving an accuracy of 52.3% with regard to matches that occurred during the 2020-2021 Premier League season.
    Keywords: machine learning; ML; football results prediction; predictive simulations.
    DOI: 10.1504/IJBSR.2023.10051445
  • E-commerce assistant application incorporating machine learning image classification   Order a copy of this article
    by Victor Chang, Robert Marshall, Qianwen Ariel Xu, Anastasija Nikiforova 
    Abstract: The rise of mobile applications has helped to provide information in a broader network of products remotely. They simplify the identification of products by using their barcode or even an image of the item. This paper, therefore, aims to create an e-commerce assistant Android application that incorporates machine learning, more precisely, image classification, to assist potentially disadvantaged people on a tight budget in looking to save money. This is achieved by collecting an image dataset of essential products, training a machine learning model, and applying it to the developed application. Although the proposed solution appears to be useful and consistent with all the defined goals, the available datasets are currently insufficient, taking into account both their size and quality of individual images, which negatively affect the machine learning model and limit the potential of the solution being developed. We concluded that our final product succeeds in serving the basic functionality of the app's requirements. In the future, we will reach a wider network of users and investigate their needs, then develop these functions into the application.
    Keywords: e-commerce applications; e-commerce; electronic commerce; machine learning; image classification; disadvantaged people.
    DOI: 10.1504/IJBSR.2022.10036200
  • Islamic financial institutions performance pre- and post-global financial crisis 2007/2008: empirical insights from Gulf Cooperation Council   Order a copy of this article
    by Mosab I. Tabash, Mohammed Alnahhal, Noushin Bagheri 
    Abstract: The current study examines the financial performance of 19 Islamic financial institutions (IFIs) in five GCC countries, namely the United Arab Emirates, Saudi Arabia, Qatar, Bahrain, and Kuwait. Return on assets (ROA) and return on equity (ROE) were examined in the period ranging from 2006 to 2016. Micro and macro variables are used as independent variables. Some financial indicators such as size, assets management, and financial risk are used as independent variables to predict the dependent variables, namely, ROE and ROA. Multiple linear regression analysis was applied. The global financial crisis 2007/2008 has affected negatively these IFIs systems not only from 2007 until 2009 but also in 2010 and 2011 at a small scale. The predicted values were compared to the real values of ROE and ROA in the period 2007-2011. Results showed that the effect of the global financial crisis occurs in terms of lower ROE and ROA values than predicted by the model. The results of the current study are very beneficial for policy-makers and regulators who are interested in Islamic finance industry.
    Keywords: financial crisis; regression models; Islamic finance institutions; systems; Gulf Cooperation Council; GCC.
    DOI: 10.1504/IJBSR.2022.10036153
  • Mediating effect of perceived organisational support in the relation between job stress and organisational commitment   Order a copy of this article
    by Amar Kumar Mishra, Rajesh Kumar Upadhyay, Anjali Chaudhary, Anita Singh 
    Abstract: Every employee in some way or another feels stress in their job due to their interaction with innumerable strategy, structure, systems, and styles continuously and inevitably. The ongoing pandemic across the globe has created a sense of mistrust, suspicion, and insecurity among the employees in almost every sector, increasing job stress and eroding organisational commitment, especially affective one; putting the survival of organisations at stake in the long run. However, organisations that will stand with employees extending their support and succeed in making their employees perceive the organisational support will not only keep at a bay the threat of survival but eventually will be the one to grow and prosper in the future. In the present paper, the researchers have explored the relationship between job stress, perceived organisational support, and organisational commitment among employees of higher education institutions in India using cross sectional research design and found that the erosion of organisational commitment that has resulted due to job stress during the pandemic can be restored through organisational support.
    Keywords: job stress; organisational commitment; perceived organisational support; HEI.
    DOI: 10.1504/IJBSR.2022.10037681
  • Prioritising and gender differences on aesthetics of mobile phone usage through users' perspectives   Order a copy of this article
    by Chia-Hsiang Wang, Chung-Chu Liu, Jason C.H. Chen 
    Abstract: Aesthetics is an important trend in management research in recent years. Mobile phones are also necessary for everyday life. Mobile phones combined with the concept of aesthetics to emphasise whether users and their genders will have preference differences, is a good topic that is worth studying. The purpose of this research is to measure, prioritise and compare gender differences on aesthetics of mobile phone usage by users' perspectives. Analytical hierarchy process (AHP) methodology is adopted to analyse the data. According to the study, aesthetics of mobile phone usage is categorised into three types: visual sense, auditory sense and tactile sense. Gender differences on aesthetics of mobile phones are significant. The results show that visual sense is the most important one in mobile phone use. The findings suggested that mobile phone service companies to adopt the understanding of designing aesthetics of mobile phone users.
    Keywords: communication; mobile phone; mobile phone usage; aesthetics; analytic hierarchy process; AHP.
    DOI: 10.1504/IJBSR.2023.10047152
  • Modelling the barriers of online shopping in the Philippines using the ISM-MICMAC approach   Order a copy of this article
    by Vanessa Grace G. Guerrero, Roy Jucip T. Basar III, Honey Rose N. Borden, Manuel Lorenzo G. Busano III, Xelani Kaye A. Gonzales, Kafferine D. Yamagishi, Lanndon A. Ocampo 
    Abstract: With a significant share of the Philippine population going online, online shopping has become an emerging trend. As the number of online shopping transactions increases daily, it has become increasingly important to understand the barriers that hinder the market. Despite its importance, current literature considers buyers' perspectives with limited insights on the sellers' perceptions. Understanding the sellers' point of view provides a holistic analysis of these barriers for better practical insights. As a case in point, with the Philippines, this study attempts to identify the barriers of online shopping and their interrelationships, both from the sellers' and buyers' perspectives, using interpretive structural modelling and MICMAC analysis. Findings show that internet connection and the need for the product's sensory experience are highly relevant barriers to the sellers. On the other hand, buyers emphasise the need for the product's sensory experience than the rest of the barriers. The managerial implications of these findings are discussed.
    Keywords: online shopping; barriers; interpretive structural modelling; ISM; MICMAC analysis; systems; the Philippines.
    DOI: 10.1504/IJBSR.2022.10036295
  • Productivity improvement in a paper manufacturing company through lean and IoT - a case study   Order a copy of this article
    by K.R. Shriram, S. Kishore Karthiban, A. Charan Kumar, S.K. Mathiarasu, P.G. Saleeshya 
    Abstract: Industries implemented lean techniques experienced a saturation of leanness after a certain period of time. This forced them to look out for optimised lean models. The combination of lean and the internet of things (IoT) promise astonishing advances in the improvement of leanness. This paper focuses on the improvement of leanness with the aid of IoT systems. A case study was performed in a leading board paper manufacturing industry. Fuzzy logic-based lean assessment model assessed the leanness of the industry. Lean tools like value stream mapping, root cause analysis, Jidoka, etc. were performed to identify and eliminate the lean wastes. IoT-based systems were modelled. Leanness of the industry was computed before implementation, after lean implementation and after IoT implementation. The results were used to contrast the improvements shown by lean practices and IoT systems individually, and proved that the combination of lean and IoT have a greater potential for industries in the future.
    Keywords: lean manufacturing; leanness; lean index; fuzzy logic; digitalisation; internet of things; IoT.
    DOI: 10.1504/IJBSR.2022.10036457
  • The effect of underreaction and overreaction of firm stocks to firm valuation: data from the Indonesian Stock Exchange   Order a copy of this article
    by Puji Handayati, Lioni Indrayani, Yohanes Indrayono 
    Abstract: This study contributes to the literature on behavioural finance by providing a case study on underreaction and overreaction uses in the model of investor sentiment of firm stocks firm valuation in the Indonesian listed firms. The results indicate that businesses with more intangible assets can better measure overreaction as compared to those with more tangible assets. The firms' value is found to positively correlate with total assets and profits for companies in which their stocks are characterised by overreaction but have no correlation to book value. Financial institutions and stocks in the wholesale industry demonstrated remarkable overreactions. However, the automotive, building and construction, food and beverage, and cement industry show evidence of higher underreaction. This study identifies that most stocks are considered as the overreaction to news of a firm's financial statements. Investors may buy stocks from the business with more tangible assets which are profitability and sales increase.
    Keywords: underreaction; overreaction; behavioural finance; sentiment; investing psychology.
    DOI: 10.1504/IJBSR.2022.10035058
  • Wine preferences and perceptions during the COVID-19 pandemic: an empirical study of self-image and demographics preferences   Order a copy of this article
    by Alan D. Smith 
    Abstract: The purpose of this research is to examine the preferences, images, and attitudes held by wine consumers and the effects they have on consumer purchasing behaviour to assess potential marketing strategies for wine product companies. The current COVID-19 global pandemic may have significantly impact previous patterns of wine consumption. A consumer behaviour segmentation model (Johnson and Bruwer, 2007) was be used in this study to analyse consumer behaviour in wine consumption and purchasing. This model provides an analytical framework that marketing efforts may use to identify wine-related purchasing behaviour. It found several significant relationships among gender, age, and preferred types of wine, self-images mature wine consumers held of wine' and the locations/occasions where wine is consumed; and several factors that influence wine purchases and their correlation with the amount spent on wine per month as well as the location where wine is purchased using MANOVA, Chi-square, and Pearson's R techniques.
    Keywords: consumer behaviour; COVID-19; MANOVA; wine industry.
    DOI: 10.1504/IJBSR.2022.10036356
  • A system dynamics approach to strategy planning by small and medium-sized enterprises in the renewable energy sector   Order a copy of this article
    by Maryam Ebrahimi 
    Abstract: Small and medium-sized enterprises (SMEs) are key drivers of sustainability. Using a system dynamics computer simulation model, this paper aims to provide a general dynamic model for strategy planning in SMEs working within Iranian renewable energy industry. The model structure covers issues related to sales and marketing, innovation, production, installation, and maintenance. Results from this research showed that as strategies SMEs should build alliances like joint ventures or mutual investment corporations, implement effective mechanisms to capture and use knowledge and experience, and provide their customers, particularly the major and profitable ones with diverse services. The main contributions of this paper are the insights into the SMEs of the renewable energy sector and designing their dynamic work structure to support chief executive officers in strategy planning, and finally, proposing general strategies for the purpose of faster dealing with inquiries and fulfilling the orders regarded as primary attributes of performance.
    Keywords: system dynamics; small and medium-sized enterprise; SME; renewable energy; strategy; performance.
    DOI: 10.1504/IJBSR.2022.10037682
  • Use of multicriteria decision making methods in the project selection for expansion of residential condominiums   Order a copy of this article
    by Deoclécio Junior Cardoso Da Silva, Julio Cezar Mairesse Siluk, Roger Da Silva Wegner, André Brum Missaggia, Natália Pedroso Serpa, Leoni Pentiado Godoy 
    Abstract: Civil construction projects must be evaluated to guarantee maximum assertiveness. The objective of the study was to determine the best company for the execution of a condominium expansion project, using multicriteria methods to assist in the decision-making of a condominium administrator. The analytical hierarchy process (AHP) was used to define the criteria for analysing the three candidate companies and the fuzzy TOPSIS method was used to select the company to carry out the project. The results showed that the people criterion, was the most prioritised by the manager, revealing the importance of investing in the development of employees, which is reflected in the services provided.
    Keywords: multicriteria decision making; selection of construction projects; analytical hierarchy process; AHP; fuzzy TOPSIS; sensitivity analysis.
    DOI: 10.1504/IJBSR.2022.10037878
  • Internationalisation business strategy via e-commerce   Order a copy of this article
    by Leandro Pereira, Yuliya Tovstolyak, Renato Lopes Da Costa, Álvaro Dias, Rui Gonçalves 
    Abstract: E-commerce eliminated national borders between countries and provided a new dimension to the internationalisation process. Technological developments have made the study of electronic commerce in the international environment inevitable. This study highlights the possibilities and challenges of e-commerce and, consequently, the impact of this form of internationalisation on company strategy. For the development of an empirical study, five case studies were analysed with the primary objective of exploring the motivations that led companies to expand online. As the consumer is the leading player in this process, its perspective concerning ecommerce was studied. The results suggest a connection between internationalisation strategies and the adaptation to e-commerce and it makes clear that e-commerce is one of the main internationalisation strategies, characterised by a low level of risk and a low level of investment needs.
    Keywords: e-commerce; internationalisation; e-marketing; innovation; social media; strategy.
    DOI: 10.1504/IJBSR.2022.10038644