Forthcoming articles

International Journal of Business and Systems Research

International Journal of Business and Systems Research (IJBSR)

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International Journal of Business and Systems Research (42 papers in press)

Regular Issues

  • Financial Integration of Asian Markets: Multivariate Cointegration, Causality and Variance Decomposition   Order a copy of this article
    by Lamia Kalai 
    Abstract: The aim of this paper is to study financial integration of East Asian equity markets. To this end, we examine time series of 11 stock market indices. We conduct a multivariate cointegration analysis using the Engle-Granger test to determine the presence of a long-term equilibrium relationship between the studied indices. The Granger procedure defines the meaning of causality. Vector autoregression helps to model the dynamic relationships between the different markets. Forecast error variance decomposition captures much of the information on the dynamics of the indices VAR system and allows for checking the relative contribution of each shock in explaining price movements. The results indicate that there are long-term stationary equilibrium relationships and causal links between these markets. The results on the forecast error variance decomposition show that the price indices of emerging Asian countries can explain their caused variance and confirm that financial integration prevails in the region.
    Keywords: Financial Markets; Time series Model; Financial Econometrics; Investment Decision; Financial aspect of Economic Integration; Asia including Middle east.

  • The Effect of the Consumers Engagement in the Process of Adopting Functional Applications: the Mobile Banking Case   Order a copy of this article
    by Cid Goncalves Filho, Plínio Rafael Reis Monteiro, Melissa Morais Simplício, Renata De Sousa Da Silva Tolentino 
    Abstract: The use of mobile applications in the banking sector has achieved a representative growth with customers that use uniquely online devices to transact. In this scenario, this paper has the objective of analyzing the impacts of the adoption of functional applications in the improvement of consumer-brand relationships. A survey, which involved 408 respondents, was conducted. The basic model for this study was the Unified Theory of Acceptance and Use of Technology (UTAUT), whose effects were analyzed by the moderation perspective exerted by the consumers engagement with the brand. According to the results, it was observed that effective engagement alters the modus operandi of adopting a functional technology, starting from the constructs of performance, the expectation of effort, social influence and facilitating conditions. The field data demonstrated differences between the UTAUT models tested in groups of high and low engagement. This research presents a new approach for the adoption of technologies to bring the role of engagement as a factor of influence.
    Keywords: Adoption of Technology; Systems and Technology; Relationship Marketing; Engagement.

  • Laying the Foundation for High Performance of New Digital Logistics Ventures   Order a copy of this article
    by Martin Schwemmer, Angela Roth, Alexander Pflaum 
    Abstract: New ventures can have a crucial effect to infuse innovation into an industry. The recent emergence of new logistics ventures can be identified as relevant trend. Taking into account digitalisation, this study analyses, how new logistics ventures can lay the foundation for high performance in a digital environment at an early stage of existence. The chosen research approach combines secondary data collection and an interview study following the principles of grounded theory. The sample is composed of founders, investors, corporate investors and consultants from Central Europe experienced in the area of interest. As a result, ten propositions for new venture performance in a digitalising environment are presented and discussed. These propositions can be categorised in four dimensions: entrepreneurial team, entrepreneurial resources, entrepreneurial opportunity, and strategic and organisational fit. Likewise, these propositions constitute a shortlist of what is relevant to lay the foundation for high new digital logistics venture performance.
    Keywords: Logistics startups; new ventures in logistics; logistic entrepreneurship; technology application in logistics and supply chain management; innovation in logistics and supply chain managment.
    DOI: 10.1504/IJBSR.2021.10027334
  • The factors that influence the acceptance and adoption of mobile marketing by university students   Order a copy of this article
    by Rui Cruz, Albérico Rosário, Gabriela Rio 
    Abstract: Technological evolution has a strong impact in many aspects of our daily lives: from turn control systems in hospitals or supermarkets, to ticketing machines in subway stations that already have touch screens, recent developments lead us to be able to reach the users/consumers of mobile phones in real time in any location. This study aims to establish a theoretical reference of the main concepts related to mobile marketing and has the purpose of studying variables such as Attitudes Towards Advertising, Perceived Utility, Perceived Risk and Attitudes Towards Mobile Marketing, to understand which can influence most the behavioural intentions among college students. A research was carried out with students of two Universities and the results lead us to conclude that the variables Attitudes Towards Advertising and Perceptual Utility have more impact on the behavioural intention favourable to the acceptance and adoption of mobile marketing.
    Keywords: advertising; mobile marketing; behavioural intention; perceived risk and utility.

  • Analysis of influencing factors of grain yield based on multiple linear regression   Order a copy of this article
    by Victor Chang, Qianwen Xu 
    Abstract: Food security is a strategic issue for economic development and social stability. Agriculture plays the forefront of national economic development The production of grain is of great importance to China. Therefore, in order to ensure the national food security and assist the food administrative department in making scientific and effective decisions, it is significant to study the law of variance in grain production and make accurate forecasting of its development trend This paper constructs the stepwise regression model and principal component regression to analyze the influencing factors of grain yield respectively and compares these two models in terms of their accuracy in prediction After conducting the two regressions, this paper concludes that the two models both explain the variance in grain yield ideally, but from the aspect of accuracy in prediction, the principal component regression is more effective than stepwise linear regression.
    Keywords: Grain yield; influencing factors; prediction; stepwise regression model; principal component regression; industry 5.0 for food safety.
    DOI: 10.1504/IJBSR.2021.10028503
  • Improving Internet Service Providers (ISP) Competitiveness: ISP's Perception Regarding Customer Satisfaction   Order a copy of this article
    by Sina Shokoohyar, Sepide Naseri, Sajjad Shokohyar, Anae Sobhani 
    Abstract: The needs and quality expectations are not the same among different customers; therefore, Internet service providers (ISP) companies should cluster their customers and allocate their limited resources to the customers with the highest priority for the organization This study focuses on the quality of services or in other words, meeting the ISP customers' real needs Customers of an ISP company in Iran are clustered by using a combination of clustering techniques (i e K-Means, Kohonen and TwoStep clustering algorithms), and then Fuzzy Kano model is used to assess the customer satisfaction A Fuzzy Kano questionnaire were distributed randomly between 1000 customers and then needs and requirements of each cluster were reviewed and clustered Satisfaction increment index (SII) and dissatisfaction decrement index (DDI) are calculated for each cluster The findings of this study facilitate clustering ISP customers and perceiving their needs, and in turn can be used by ISP managers to enhance customer satisfaction.
    Keywords: Assessing Services; Internet Services; Data Mining; Clustering; Fuzzy Kano Model.
    DOI: 10.1504/IJBSR.2021.10028504
  • Event detection in educational records: An application of big data approaches   Order a copy of this article
    by Alan D. Smith 
    Abstract: As the exponential growth of predictive analytics applied to educational institutions continues, with various goals in mind, an event detection system could serve as the foundation for more sophisticated predictive systems What is envisioned is a system that flags educational records that have a sudden change (i e event detection in education records) The basic algorithm prosed would retrieve the current week’s data for each student, calculate Euclidian and Mahalanobis Distances among current week’s data, and historical student data, sort all student data based on these distances, and update historical data with current data The educational event detection system uses a query-based, R-tree structure, big data analytical approach A simulated experiment determined that the event detection algorithm was able to detect relatively small changes in simulated data Although, the units of the 2 distance metrics do not coincide, so distance measurements are not directly comparable, the event detection algorithm with the two different distance metrics have comparable CPU run times. Research and suggestions for constructing predictive analytics on student learners' attrition/retention approaches were documented.
    Keywords: big data; clustering; data mining; Educational Data Clustering (EDC); Euclidian distance; Mahalanobis distance; event detection; network intrusion detection; predictive analytics; student success.
    DOI: 10.1504/IJBSR.2021.10028505
  • Customer Experience with Self-Service Technologies in Banking Sector: Evidence from Nigeria   Order a copy of this article
    by Chidera. C. Ugwuanyi, Joseph. I. Uduji, Chukwunonso Oraedu 
    Abstract: This study investigates experiential indicators within the retail banking sector. Specifically, the paper examines the drivers and outcome of self-service technologies experience and customers’ satisfaction. A survey research design was used to generate data from a densely populated Nigerian university and was analysed using the Structural Equation Modelling Partial Least Square Technique (SEM-PLS). Findings show that perceived ease of use and perceived usefulness of banks’ self-service technologies are strong indicators of customers’ cognitive experience, and in turn influences customers’ satisfaction. Perceived ease of use was also found to directly predict perceived usefulness and customer satisfaction. An interesting, but surprising result was that perceived usefulness did not directly predict customer satisfaction, meaning that customers expect the performance of banks’ self-service technologies to be a basic requirement. This perceived usefulness is therefore not necessarily a factor influencing customers’ satisfaction. These findings and important implications for bank managers were discussed herein.
    Keywords: Customer experience; Perceived ease of use; Perceived usefulness; Self-service technology; Nigerian banking sector; PLS-SEM; Systems/Technology.
    DOI: 10.1504/IJBSR.2021.10029513
  • Trust Factors Influencing the Intention of Saudi Consumers to Purchase Online   Order a copy of this article
    by Fai Alnassar, Monira Aloud 
    Abstract: Managing consumer trust, satisfaction, perceived service quality, and loyalty attitudes in an e-commerce setting are significant for the long-term growth of e-commerce. Previous research shows that trust plays a critical role in shaping consumers intention to purchase online. Saudi Arabia is an attractive market for the development of e-commerce and is growing fast. Therefore, this study aims to examine the main trust factors influencing the Saudi consumers intention to purchase online by considering three trust dimensions. A conceptual framework is created, and hypotheses are developed to study the initial level of trust. The model is tested using 866 valid responses. The results show that four proposed sources consumer characteristics, firm characteristics, website infrastructure, and experience all have significant effects on the consumer trust dimensions (competence, benevolence and integrity). Results imply that consumers with high overall trust show a higher intention to purchase online.
    Keywords: Trust; E-commerce; Competence; Integrity; Benevolence; Intention to purchase; Antecedents; Consumer; Saudi Arabia; Likability; Reputation.
    DOI: 10.1504/IJBSR.2021.10030100
  • Origins of banking crises revisited: Evidence from Developed and Developing Countries   Order a copy of this article
    by Wafa Ghardallou 
    Abstract: This paper revisits the causes of the 2008 global financial crisis. It focuses on the causes of the crisis, ignoring cross-country contagion effects. The study uses an assortment of financial, regulatory and macroeconomic variables to estimate a logit econometric model for a large sample of developed and developing countries. Findings indicate that lower bank liquidity, higher inflation rates, greater credits to the private sector are all correlated with an increased risk of banking sector problems. In addition, results stress the role of microeconomic variables in explaining the 2008 banking and financial crisis. Surprisingly, results prove that good regulatory practices are likely to enhance the probability of banking crisis, which contradicts the theory prediction. This positive finding makes us skeptical about the role of regulation in promoting banks’ stability during the 2008 financial crisis.
    Keywords: Banking crisis; subprime crisis; macroeconomic environment; microeconomic factors; regulatory framework.
    DOI: 10.1504/IJBSR.2021.10030578
  • Brand personality in Cultural Tourism and Sustainable Development by using Big Data analytics   Order a copy of this article
    by Victor Chang, Raul Valverde, Xiaoqiong Li, Jingqi Zhang, Qianwen Xu 
    Abstract: The development of science and technology has entered the era of big data today. The method of big data has provided a new way of thinking and methods for analysing and solving problems in scientific projects. Many countries benefit from cultural tourism for economic development, but they are concerned about the sustainability of these cultural resources. The paper explores the opportunity of big data in cultural tourism and sustainable development as a tool that can help to understand the needs of tourists and their relationship to brand personality. Based on Rauschnabel et als six university brand personality dimensions, this research aims to develop a model that could explain the brand personality that can support sustainable tourism by using questionnaires and statistical analysis. Data was collected through an online 2 V. Chang et al. questionnaire survey with a convenience sample of 300 tourists in China. Results show that brand personality improves tourist satisfaction and tourism commitment. Meanwhile, tourist satisfaction is related to tourism commitment in terms of tourism affective commitment and tourism normative commitment. However, the constructs acceptable, productive, athletic in Rauschnabel et als university brand personality model are not suitable to describe tourism brand personality.
    Keywords: Brand personality; Big data; Cultural Tourism; Sustainable development; Tourist satisfaction.
    DOI: 10.1504/IJBSR.2022.10030756
  • Firm Performance and Market Expansion from the Point of View of Resources   Order a copy of this article
    by Jeffrey Yi-Lin Forrest, Lawrence Shao, Ralph McKinney, Dale Shao 
    Abstract: Resource-based theory has been widely employed in the research of various marketing and management topics to facilitate explanation and prediction of competitive advantages and performance outcomes. This paper establishes a cohesive theory of resources, starting from several basic axioms, by using systems science and the systemic yoyo model so that organizations and interactions between organizations can be well modelled. Specifically, we show, among others, when a firm develops a competitive advantage, why each capability is a resource, how dynamic capabilities are derivable from capabilities, when firm’s performance can be improved, and why expanding into new markets can be risky but beneficial. Because of the approach taken in this paper, results and conclusions established herein are not subject to limitations and uncertainties of empirical analyses and can be generally employed in practical applications.
    Keywords: capability; competitive advantage; coordinately monopolized market; effect of environmental or industry factors; economy of scale; market entry; systems; technology.
    DOI: 10.1504/IJBSR.2021.10030806
  • Critical Determinants of Box Office Success for Malaysian Films Industry   Order a copy of this article
    by Rafikul Islam, Luqman Alhakim Bin Sheikh Ghazali 
    Abstract: The study seeks to identify the factors that contribute to the box office success of Malaysian films. Data on 316 films were collected from the National Film Development Corporation, Malaysia. Multiple regression and selected non-parametric tests were performed on the data. The findings suggest that the two factors that impact the box office success significantly are the number of days and the number of cinemas a film is screened. Further, closeness of a film’s release date to a seasonal Malaysian holiday is considerably consistent at producing a positive correlation. The local film industry generates an average revenue of RM50 to RM80 million (1 US$ = RM 4.2) a year and employs tens of thousands of people throughout the country. Thus, with limited previous academic literature on the Malaysian film market, such a study to boost the financial resilience of this industry, though exploratory, would prove important for many.
    Keywords: Business; Box office success factors; Malaysian films; Local film industry; Film genre; Film rating.
    DOI: 10.1504/IJBSR.2021.10030831
  • Multiple-Criteria Location Selection for Wood Kiln Operations Using AHP/TOPSIS   Order a copy of this article
    by Majid Azizi, Rahim Mohebbi Gargari, Charles Ray, Asghar Tarmian, Azam Dokht Safi Samghabadi 
    Abstract: This study attempted to determine a suitable combination of multiple-criteria selection techniques for the best location for wood drying kiln operations in Iran. Utilizing field studies across the wood-drying industry, limitations of existing selection-method criteria were identified, and a hierarchy of decision-making factors and weights was designed utilizing AHP to overcome those limitations. The alternatives were then prioritized using fuzzy TOPSIS. Results indicate that a location in the province of Mazandaran is the best solution. In validation, the results from fuzzy TOPSIS were compared with the results from interview questionnaires in relation to priority alternatives. This validation demonstrates that the results of the fuzzy TOPSIS were confirmed in the resultant order with an acceptable rate of error. Moreover, the Spearman rank correlation coefficient of the results of alternative priorities with two methods of fuzzy TOPSIS and the interview questionnaires (99.23%) indicated that there was a strong positive correlation between the results.
    Keywords: Multiple-criteria Decision Making; Location Selection; Analytic Hierarchy Process (AHP); Wood-drying kiln; TOPSIS; Validation; Spearman rank correlation coefficient.
    DOI: 10.1504/IJBSR.2021.10030836
  • Understanding low-skilled labour’s protean-boundaryless mental maps and employability traps   Order a copy of this article
    by Rebecca McPherson 
    Abstract: A job mobility phenomenon appears to be that low-skilled labour does not understand employability or how job mobility works, resulting in poor choices and, subsequently, poor employment outcomes. This qualitative study investigated ten staffing and human resource (HR) professionals’ perspectives of labour’s employability and job mobility across organizations and industries. Staffing professionals provided unique insight elucidating labour’s lack-of-understanding about job mobility describing success factors and bridgeable deficits. HR professionals were anticipated to have insider knowledge of labour’s experiences in being successful or unsuccessful within their organizations. A cross-participant analysis contributes to the existing literature by providing insight into mental maps and employability traps, which may explain poor employment outcomes such as truncated, lateral career paths. Participants’ insider perspectives of low-skilled labour’s experience-based schema suggest labour’s initial mental mapping of job mobility is accurate but becomes limited or inaccurate as successive job mobility is sought. Suggestions for future research are provided.
    Keywords: low-skill; employability; job mobility; protean; boundaryless; career success; career development; staffing; mental maps; schema; human resource; secondary job market.
    DOI: 10.1504/IJBSR.2021.10030921
  • Simulate and Compare Routing Protocols for Smart Green Systems   Order a copy of this article
    by Victor Chang, Anusha Kamireddy, Qianwen Xu, Jie Li, Charalampos Psarros, Perk Lin Chong 
    Abstract: Routing protocols for smart green systems (RPSGSs) are importantly considered as one of the prime requirements for configuring the routers that help to initiate a communication between several neighboring wired or wireless routers. Although in the IoT network, it allows datagrams to travel throughout the network by following the optimal path (shortest path) for completing the data transfer session. The aim of this paper is to investigate different routing protocols which allows the advantages and disadvantages of these protocols in the IoT network can be compared with each other. Protocols such as IGRP, RIP, BGP, etc. are compared on metrics and identified predominant routing protocol. In order to implement the comparison of different RPSGSs, a network has been deployed with a Cisco packet tracer. Furthermore, the commands related to respective routing protocols are selected and used in CLI mode to configure the network. The major reason for selecting a Cisco packet tracer is that it provides a user-friendly interface on which the user can drag and drop many devices to connect together in order to perform the configuration.
    Keywords: Routing protocols for smart green systems (RPSGSs); Cisco packet tracer.
    DOI: 10.1504/IJBSR.2022.10031101
  • An integrated approach for the banking intranet/extranet information systems: the interoperability case   Order a copy of this article
    by Gerasimos Razis, Sarandis Mitropoulos 
    Abstract: This paper presents a technology-driven online loan Core Banking System, designed to fully automate the loan life cycle process. Its interoperable architecture, in both external and internal facing banking components, enables the unification and seamless collaboration of previously isolated ones. The derived workflows can be used for covering aspects from the analysis of customer data for determining the creditworthiness of the applicants, till the repayment and end of the loan. Due to the restricted human intervention the probability for errors is drastically reduced, while bank resources are made available for focusing on improving business and customer needs. In order to provide a multi-perspective evaluation of the proposed technology-driven e-loan banking system, the Balanced Scorecard method is employed which, by monitoring the performance of predefined KPIs, verified the applicability and significant value of the proposed platform.
    Keywords: interoperability; payment system; loans; web banking; core banking system; balanced scorecard.
    DOI: 10.1504/IJBSR.2022.10031295
  • Corporate Social Responsibility and Firm Performance of SMEs in an Emerging Economy: The Moderating Role of Business Strategy   Order a copy of this article
    by Victor Chang, Francisca N. Mapiye Dube 
    Abstract: To gain insight of how engaging in CSR influences firm performance a questionnaire survey from a sample of 100 SMEs from Zimbabwe was conducted. The proposed conceptual model was analyzed using multiple regression approach. Our results showed that corporate social responsibility relates positively with firm performance of SMEs. Our analysis confirmed that business strategy moderates relationship between CSR and firm performance. In other words, business strategy has a moderating effect on CSR and Firm performance. Our analysis also concludes that SMEs should adopt prospector strategy and analyzer strategies to effectively implement CSR initiatives. Our study focuses on how narrow the scope of the available CSR literature in the context Africa. This paper explores and fill literature gaps that currently exist and analyse data related to CSR in different contexts especially further examining under a lens the relationship between CSR and performance and variables that can moderate or mediate their correlation.
    Keywords: Corporate Social Responsibility; Firm Performance; Business Strategy; SMEs; Emerging Economy.
    DOI: 10.1504/IJBSR.2022.10031869
  • Board Characteristics and Banks’ Foreign Shareholdings: Evidence on Monitoring Quality   Order a copy of this article
    by José António Filipe, Vitor M. M. Pereira 
    Abstract: This research studies the effect of board characteristics such as board size, board diligence, and board committees on attracting banks foreign shareholders. Using partial least squares-structural equation modelling, the most appropriate statistical method for this research, we consider the variables of monitoring quality and the attraction of foreign investors as well as several control variables. The sample used in this research includes all banks operating in Portugal in the two periods of analysis (20112014 and 20152018). This study finds that monitoring quality has a small negative effect on attracting foreign investors and that foreign investors are not particularly interested in corporate governance. It thus provides important implications for decision makers, demonstrating that caution is needed when proposing measures and policies.
    Keywords: board characteristics; foreign shareholdings; corporate governance; board of directors; Portuguese banques.
    DOI: 10.1504/IJBSR.2022.10031877
  • Factors affecting student satisfaction in e-learning   Order a copy of this article
    by Victor Chang, Meiy Liu, Qianwen Xu, Chang Xiong 
    Abstract: The purpose of this study is to investigate the factors that influence college student satisfaction with e-learning. The author also attempts to explore the relationship between usage intention and factors affecting e-learner satisfaction. Both qualitative and quantitative methods were adopted for this study. Data were collected from a survey of 224 Suzhou undergraduates, 213 questionnaire participants and 11 interviewees. The factors affecting satisfaction with e-learning were analyzed by comparing the mean, standard deviation and t-test between satisfied and dissatisfied people. Additionally, correlation analysis and multiple regression analysis were conducted to examine relationships between factor variables (external factors, internal factors) and the usage intention of online courses. There are mainly four findings discussed and presented in this paper. Our findings may assist faculty in designing quality online courses to meet students' needs better. Adequate instructional methods, support, course structure and design can improve student satisfaction.
    Keywords: E-learning; college students; satisfaction; online course; course design; learning abilities; learning intention.
    DOI: 10.1504/IJBSR.2022.10031981
  • Using Human Anatomy and Physiology to Explain Business Organization Effectiveness   Order a copy of this article
    by Emmanuel Osafo 
    Abstract: With systems theory as the foundation for this work, I explore the anatomy and physiology theories in discussing important business strategy, leadership, and organisation development. This work seeks to provide business and management professionals the impetus to approach strategic development efforts from systems theory perspective that emanates from the theories of anatomy and physiology for greater outcomes. The cephalocaudal principle which emphasizes the need to gain control of the head, first during the human development process will be highlighted in the concluding session of this paper. Similar to the functioning of the head in the human development process, improved performance in organisations require a dynamic and functional leadership that inspires growth and development. To obtain optimum outcomes from available resources, organizations are encouraged to commence their strategic planning efforts with effective leadership development. Thus, progressive leadership strives to adjust to the prevailing business environment to remain relevant and competitive.
    Keywords: Leadership; Systems Theory; Organisational Systems; Organisational Effectiveness; Human Anatomy and Physiology; Cephalocaudal Principle; Organisation Development; Strategic Planning; Head.
    DOI: 10.1504/IJBSR.2022.10032509
  • The drivers of customer satisfaction, trust, commitment, and loyalty among Chinese customers   Order a copy of this article
    by Yun Chu, Jianyu Ma 
    Abstract: This study 1) investigates key factors driving customer satisfaction, trust, commitment, and loyalty among Chinese consumers, 2) builds a model that reflects the way Chinese consumers develop and maintain customer satisfaction, trust, commitment, and loyalty, and 3) tests hypotheses representing the relationships in the model. A cross-sectional survey method is employed to study the impact of nine factors identified as consumer characteristics of Chinese culture on four key variables in customer relationships: customer satisfaction, trust, commitment, and loyalty among Chinese consumers. The results show that three drivers have a significant effect on customer satisfaction or trust; other drivers, including two unique Chinese characteristics, Ren Qing and Mian Zi, do not convey a significant influence on trust or the other measures of customer relationship. The implications for both academia and practitioners are presented.
    Keywords: Chinese customer loyalty; Satisfaction; Trust; Commitment; Ren Qing; Mian Zi (Face).
    DOI: 10.1504/IJBSR.2022.10032670
  • Analysis of Young Banked and Unbanked Customers’ Usage, Satisfaction, Trust and Loyalty for Mobile Money Services in Ghana.   Order a copy of this article
    by Bedman Narteh, Eric Yeboah-Asiamah, Eric Ato Mackin 
    Abstract: This study assesses mobile money usage, satisfaction, trust and loyalty among young banked customers and unbanked customers in Ghana. Two models were developed for bankers and for non-banked customers, and tested via Partial Least Square (PLS) Structural Equation Modelling (SEM) in SmartPLS. Data were collected from a cross-section survey of 700 mobile money users with response rate of 72.4%. The findings indicate that, for young customers without a bank account, satisfaction significantly influence customer loyalty whilst trust predict active usage. Interestingly, however, the relationship between trust and loyalty to mobile money was insignificant but active usage lead significantly to customer loyalty. Despite the contextual limitation, this research has validated two theoretical models of antecedent of loyalty from the lenses of mobile money and provided implications for the planning and allocation of resources and capabilities that are required to enhance young consumers trust, satisfaction, active usage and loyalty.
    Keywords: mobile money; young banked; satisfaction; trust; usage; unbanked; Systems; Technology; Ghana.
    DOI: 10.1504/IJBSR.2021.10032702
  • Emergent NPD process and development risks for IoT: an exploratory case study in agri-tech   Order a copy of this article
    by Boyeun Lee, David Hands, Rachel Cooper, Paul Coulton 
    Abstract: With the emergence of internet of things (IoT) as a new source of big data, businesses face new opportunities as well as emergent challenges. Recent research claims digital technology can enable new kinds of development processes that are distinctive from their counterparts in 20th century. However, although academics and practitioners often critically debate the IoT, minimal attention has been focused on new product development (NPD) processes; arguably, one of the most critical marketing plans and implementation process activities undertaken within the organisation. Thus, this paper aims to contribute to a new understanding of IoT NPD processes. To achieve this aim, a comprehensive literature review was undertaken primarily focusing on traditional NPD design processes and reviewed against, a featured case study, IoT NPD processes. The relevance of IoT NPD against the characteristics of existing NPD processes, are subsequently reviewed and critically debated. Finally, NPD processes and the meaning of design within an IoT context is critically reframed. In essence, this paper summarises how NPD processes and the role of design could be improved and proposes a set of guidelines with an accompanying conceptual framework for IoT NPD processes.
    Keywords: New Product Development Processes for IoT; Internet of Things; IoT development risks; Value creation for IoT; Design for IoT.
    DOI: 10.1504/IJBSR.2022.10032910
  • Influential factors in decision support capabilities of a mobile-enabled interactive analytical dashboard system   Order a copy of this article
    by Bih-Ru Lea, Hokey Min, Wen-Bin Yu 
    Abstract: With the growing complexity of the decision-making process in business applications, a mobile-enabled analytical dashboard system becomes a popular visualization tool to harness the power of big data for timely and more informed decisions. To maximize the usefulness of an analytical dashboard system as a decision support tool, this paper identifies a host of factors influencing the decision support capabilities including the user’s device type, IT knowledge, daily mobile usage, country of origin, gender, number of computer classes taken, and year in school. The results indicate that a user’s device type and computer knowledge significantly influence both the efficiency and effectiveness of an interactive analytical dashboard system to enhance its decision support capabilities. The user’s country of origin also influences the effectiveness of the dashboard’s decision support capabilities.
    Keywords: analytical dashboard system; data visualization; decision support; mobile analytics; mobile devices.
    DOI: 10.1504/IJBSR.2022.10033395
  • Body adornment and interaction aesthetics: a new frontier for assistive wearables   Order a copy of this article
    by Patrizia Marti, Annamaria Recupero 
    Abstract: The paper addresses the challenge of balancing the tension between a problem-solving attitude in the design of assistive devices, with an ethical, aesthetic and cultural approach to design for people living with a temporary or permanent impairment. The topic is developed presenting two design cases. The first case addresses a permanent disability. It is a suite of smart jewels tailored for hearing impairment, which sense environmental sounds (e.g., doorbell, someone calling) and notify the wearer of their occurrence through different modalities (light patterns, vibrations, shape changes). The second case addresses a temporary impairment. It is an orthodontic facemask for the correction of malocclusions in children, that has customised aesthetics and ergonomics and is associated with a digital game. The cases illustrate the experience-centred participatory design adopted to mitigate the stigma associated with current wearable assistive devices and promote a cultural shift to transform assistive wearables into beautiful, playful, gender-appropriate accessories.
    Keywords: Wearables; Assistive devices; Experience-centred design; Participatory design; Disability; Temporary Impairment; Aesthetics;.
    DOI: 10.1504/IJBSR.2022.10033864
  • How Workplace Bullying influences Knowledge Management processes: A developing country perspective   Order a copy of this article
    by Amir. A. Abdulmuhsin, Hatem Ali Abdullah, Muhammad Farhan Basheer 
    Abstract: This study aims to examine the mutual and complex relationship between WB and KM processes at universities and research institutes. A comprehensive framework for the proposed relationships between WB and KM processes has been developed by a review of the relevant literature, which consists of four fundamental constructs. Academics' perceptions on these constructs were captured using a five-point Likert scale. A total of 380 valid responses were collected, which were then analysed by employing using equation modelling. The results show that the occurrence of WB has a negative and significant effect (directly and indirectly) on all three KM processes (creation, sharing and utilisation) in the higher education sector in a developing country. A hypothetical framework for understanding the relationships between WB and KM processes has never been provided anywhere, let alone Iraq as a developing country in the Middle East. Thus, this work is novel and unique.
    Keywords: Knowledge Management; KM processes; Knowledge Creation; Knowledge Sharing; Knowledge Utilization; Workplace Bullying; Higher Education Sector; Developing countries.
    DOI: 10.1504/IJBSR.2022.10033934
  • The Creativity 4.0 Framework. Outlining the influences on creativity in the digital era   Order a copy of this article
    by Carmen Bruno, Marita Canina 
    Abstract: We are in the middle of a digital transformation in which emerging digital technologies are completely reshaping the way in which people learn, work, behave and socialize. Individual and the whole society is living in an onlife reality, which represent a hyperconnected experience that is modelling our digital culture and impacting the social, behavioural and cognitive development, especially for the generation that are growing up with digital habits (smartphones, tablets, video games, etc.). In this transformation, creativity has been recognized as one of the most distinctive human skill, especially in the necessary collaboration between human and machine. A fundamental issue for design that arises from this context concern the impacts of the human and technological co-evolution on the creative process. The objective of this paper is to present the Creativity 4.0 Framework, its structure and building process. The framework highlights the most crucial factors of creativity that support the different step of the design process and support the identification of the enabling and inhibiting condition for creativity brought by the digital transition.
    Keywords: Creativity factors; creative design process; digital transition; enablers; inhibitors; digitally enhanced people; creative empowerment.
    DOI: 10.1504/IJBSR.2022.10034298
  • Reminiscence and Nostalgia: Designing Feasible Solutions for Dementia Care   Order a copy of this article
    by Silvia Maria Gramegna 
    Abstract: The recreation of nostalgic feelings and memories has deep psychological implications for human beings, as it can increase self-esteem, social cohesion and connectedness. Applying this approach to dementia care may enable designers and researchers to reframe the use of memories to generate new methods of intervening on/in the interiors of care homes. It suggests a therapeutic use of nostalgia in the development of environmental solutions for dementia care units. Nostalgia and archetypical elements can be viewed as the active component of therapeutic success in Reminiscence Therapy in dementia care home design.
    Keywords: Dementia; Nostalgia; Interior Design; Non-Pharmacological Therapies; Reminiscence.
    DOI: 10.1504/IJBSR.2022.10034299
  • Factors that Influence Decision-making over Online and Face-to-Face Examination preparation training courses   Order a copy of this article
    by Victor Chang, Fangyu Wang, Qianwen Xu 
    Abstract: The advent of digital technology indicated that there would be an evolutionary change for education. Distance education has become a widely used means in both campus and training institutions. With the continuous development in technology, distance education has gained popularity among college students and colleges. Yet, a huge gap still exists between the market shares of online courses and traditional classroom courses. The majority of students in universities worldwide choose between online courses and traditional courses. This study seeks to investigate the factors that influence students' decisions of not accepting online courses over traditional classroom courses. The findings give an informed perspective on which option is more helpful and significant for both educational institutions and students who choose to study in these institutions.
    Keywords: e-learning; face-to-face learning; online learning; integration of online and face-to-face learning; e-learning case study.
    DOI: 10.1504/IJBSR.2022.10034413
  • A Novel Method to Prioritise the Ergonomic Attributes of a Passenger Car using Fuzzy Approach   Order a copy of this article
    by Ashish Dutta, Ajay Rathore 
    Abstract: Understanding the ergonomic needs of passengers and driver of a car has widespread implications. For this, the major ergonomic attributes of a car need to be identified and prioritised. Twenty ergonomic attributes were identified and the voice of customers (VoC) about these attributes was captured from consumer survey based on fuzzy Kano model. The results of the survey were integrated with quality function deployment (QFD) to develop a new framework house of ergonomics deployment (HED), which prioritises these attributes. These priorities are compared with the priorities obtained from fuzzy analytic hierarchy process (FAHP). Car manufacturers and automobile designers can use these priorities during the product development phase, for improving the ergonomic appeal of a car and to stay ahead in the competition. Prospective buyers can be benefited by comparing the ergonomic attributes among the various models of car.
    Keywords: automobile design and development; car ergonomics; fuzzy Kano model; QFD; fuzzy AHP; prioritising attributes; systems.
    DOI: 10.1504/IJBSR.2021.10034500
  • Using Soft Systems Methodology to Corporate Cultural Change System Analysis   Order a copy of this article
    by Maryam Ebrahimi 
    Abstract: Cultural changes in a large corporation which was split into several smaller separate corporations, under new vision, mission, and leadership, and the need of a different culture deal with a fuzzy condition. Using soft systems methodology (SSM), the cultural change is analysed in the National Petrochemical Company (NPC). After data collection by means of interviews with stakeholders involved include senior manager, middle managers, employees, and customers, the richest possible picture of the problem situation is built up, root definitions via the mnemonic CATWOE are applied to define the relevant systems including the cultural change coalition, strategy formulation, structure reorganising, human resources management system redesigning, and training managers to be coachers. Accordingly, the conceptual model declaring the essential plans for the transition from the current status to the desired status is developed. Desired state includes the cultures of goal orientation, innovation, social responsibility, and humanism.
    Keywords: soft systems methodology; SSM; organisational culture; change management; social responsibility; innovation; training; organisational strategies; human resources.
    DOI: 10.1504/IJBSR.2022.10034984
  • The 'dead goat syndrome' in organisations   Order a copy of this article
    by Emmanuel Osafo, Robert M. Yawson 
    Abstract: The use of metaphors to explore the connection between theory and practice in organisation and leadership studies has proven to be highly effective. This paper discusses the dead goat syndrome (DGS) as a benchmark in discussing the importance of metaphor in organisation life and to identify the various leadership types that conform to the DGS metaphor. The dead goat syndrome emanates from a popular Ghanaian metaphor literary meaning a goat that is already dead does not fear to be thrust with a knife. Using this metaphor, we present a new lens for looking at leadership effectiveness and identify the basis for certain leadership behaviours in organisations. We illuminate some definitions of metaphor by briefly reviewing the literature on the classical views on metaphors, metaphors in organisational theory development, and how the DGS metaphor can be utilised to identify certain leadership behaviours in organisations.
    Keywords: complex adaptive systems; systems change; metaphors; wicked problems; altitude sickness; organisational leadership; self-concept; systems; organisation effectiveness.
    DOI: 10.1504/IJBSR.2021.10026528
  • A size and impact analysis of digital footprints   Order a copy of this article
    by Chia-Chi Teng, Whitney Maxwell 
    Abstract: Personal information accessible online can be known as a digital footprint. While most of us have a digital footprint in today's technological society, few if any, know what it encapsulates or how to manage it. Technology and personal information are becoming more intertwined as we become more dependent on technology with everyday activities. In addition to basic information such as names, addresses, and phone numbers; personal information also includes one's demographic, interests and shopping history which is used by businesses to track consumers spending and even predict future purchases. With such wide variety of personal information being captured and exposed online, not all are equally valuable or personally unique. This study proposes methods to identify the content, size and impact of an individual's digital footprint by measuring the discoverability of various types of personal information.
    Keywords: technology; information security; personal information; information privacy; open source intelligence; OSINT.
    DOI: 10.1504/IJBSR.2021.10028555
  • Assessment of barriers in lead time improvement: an exploratory study of electronics manufacturing companies in Himachal Pradesh (India)   Order a copy of this article
    by Anbesh Jamwal, S.M. Towhidul Islam Nayim, Rajendra Kumar Shukla, Rajeev Agrawal, Sumit Gupta 
    Abstract: Reduction in lead time is very essential in every industry to increase the productivity, satisfy the volatile demands of a customer and sustain the market reputation among the global industries. The competition among the global industries has forced almost all industries to adopt the lean manufacturing system over the traditional manufacturing system. The present study focuses on the identification of barriers which resist the reduction of lead time in electronics industries in Himachal Pradesh. Nine critical barriers were found on the basis of data collected from the industry experts through the questionnaire survey and consultation from the different regions of Himachal Pradesh. Reduction in lead time is very important for any industry. There are always some barriers which resist the lead time reduction. Industries should know which barrier is most influencing barrier, selection of most influencing barrier can help the industries to overcome from barrier. This study investigates and ranks the barriers in lead time reduction based on the judgement of industry experts from electronics industry. Analytical hierarchy process (AHP) is used to prioritise the barriers.
    Keywords: lead time; lean manufacturing system; barriers; analytical hierarchy process; India.
    DOI: 10.1504/IJBSR.2021.10029514
  • Examining factors affecting success of enterprise resource planning system adoption on organisation performance among medium-sized enterprises sector   Order a copy of this article
    by Adejare Yusuff Aremu, Arfan Shahzad, Shahizan Hassan 
    Abstract: The current study applied resource-based value, contingency and diffusion of innovation theories to explain the factors affecting ERP system adoption. In this light, a proposed conceptual framework has been designed based on information obtained from newly developed questionnaire which were distributed to one hundred and forty-four (144) medium-sized enterprise organisations in Ondo State, Nigeria. For this study, the CEO/director and managers of these companies were selected as the key respondents and the empirical data were analyzed using the partial least squares structural equation modelling. The result obtained revealed that technological change significantly influences the adoption of the ERP system to enhance the performance of medium-sized enterprises organisations. However, government policy has no significant relationship with the performance of medium-sized enterprise firms. In this light, the outcomes of this study are useful for organisations adapting ERP to help them strategise future ERP system implementation in different industry.
    Keywords: enterprise resource planning; ERP; system technology; government policy; performance; medium-sized enterprises; technological change.
    DOI: 10.1504/IJBSR.2021.10026434
  • Workforce gender diversity and corporate performance - evidence from Tunisian companies   Order a copy of this article
    by Imen Mhamid, Khaoula Aliani, Ghousia Khatoon 
    Abstract: Gender diversity is equitable or fair representation of people of different genders. Gender diversity, as it relates to a work environment system, means that men and women are hired at the same rate, paid equally for equal work, and promoted at the same rate. The study conducted by McKinsey & Company titled 'Woman Matter' suggests that the companies where woman are most strongly represented at the level of top management may perform better. The objective of this paper is two-fold. First, we aim at understanding the impact of the feminisation of the lowest ranks of the company on the performance. Secondly, we focus on analysing the relationship between the disclosure of the feminine values at the lowest ranks and the performance. Based on a sample composed of 209 unlisted Tunisian companies, the empirical analysis indicates that the existence of the female values at the lowest echelons influences positively and significantly the operating profit of the Tunisian companies.
    Keywords: diversity; gender; workforce; corporate performance; generalised method of moments; GMMs.
    DOI: 10.1504/IJBSR.2021.10031200
  • Factors of technology transfer and its relation to success   Order a copy of this article
    by Ximena López-Mendoza, David Mauricio 
    Abstract: Technology transfer is the process by which science and technology developed in universities are transferred to companies for technical, scientific, and economic development. Success in this process is affected by several factors; hence it is important to identify them and note how they influence the different dimensions of the success of the technology transfer process. The critical success factors are analysed: adaptation to change, government policies, selection criterion of the project portfolio, work environment, product satisfaction, entropy, stress, and ethics; and, how these affect successes in its three dimensions scientific, social, and financial. A study was carried out based on confirmatory factor analysis and structural equations model on 84 universities in four countries of the Andean region that confirm to 85% confidence that the proposed factors influence all the success dimensions of the technology transfer process.
    Keywords: technology transfer; technology transfer factor technology; transfer success; university-industry.
    DOI: 10.1504/IJBSR.2021.10026523

Special Issue on: Environmental Management Systems and Green Intellectual Capital Practices

  • Environmental Sustainability Performance: A Study of the Role of Green Human Resource Management and other Green Internal Intellectual Capital Components   Order a copy of this article
    by Yasmeen Shamsi Rizvi 
    Abstract: Purpose: The purpose of this review article is to analyse the role of green human resource management (GHRM) in the implementation of the environmental sustainability (ES) strategies of organizations and how it is related to environmental sustainability performance (ESP). This study also analyses the role of the other internal fields of green intellectual capital (IC), specifically, green human capital (GHC), green organizational culture (OCul.) and environmental management (EM) systems in context of green human resource management (GHRM) and ESP. Design/Methodology/Approach: To achieve its objectives, the paper is divided in four parts: 1. Introduction 2. Literature review 3. Model 4. Discussion and Conclusion. Literature on ESP, GHRM and other components of green internal IC, namely, environmental management (EM), GHC, and green oOCul. has been reviewed. Seven functions of GHRM have been studied. A macro-level analyses of ES issues in India was discussed. Information on the role of job description was supplemented with that from interviews. Findings: The study found that an integrative approach is required for the achievement of green goals. Based on literature analysis, ESP is found to be related to GHRM and other internal fields of green IC. GHRM also has interlinkages with other internal fields of green IC. A knowledge body has been created for further studies and research gaps have identified. These issues have been found to be at a nascent stage in a developing country--India. Implications: This study will help practitioners understand the relationships between the variables which would enhance their abilities in implementing ES strategies. It also makes a case for systems approach to green management and also for the robust formulation and implementation of environmental strategies in organizations where these may be at nascent stages. A need for focus on building green intellectual capital for the achievement of green goals has also been highlighted through this study. A research model based on the hypothesized relationships has been developed for further testing and areas of research have been identified for further studies.
    Keywords: Environmental Sustainability Performance; Green Human Resource Management; Green Internal Intellectual Capital; Green Human Capital; Green Organizational Culture; Environmental Management.
    DOI: 10.1504/IJBSR.2021.10034605

Special Issue on: ICMHI 2018/ICHSM 2018 Seamless Ubiquitous Information Technologies and Applications in the Evolution of Medical Informatics

  • Performance analysis of retinal features for diabetic retinopathy characterisation and diagnosis   Order a copy of this article
    by Charu Bhardwaj, Shruti Jain, Meenakshi Sood 
    Abstract: Automated retinal feature extraction serves as a significant step for accurate diabetic retinopathy (DR) diagnosis and screening. Ophthalmologists highly rely on retinal fundus segmentations for the treatment of severe eye related abnormalities; glaucoma, strokes, occlusions and DR. DR caused due to prolonged retinal blood vessel deterioration and if it is left untreated, it may lead to severe vision complications. This work proposes a mathematical morphology based optical disc localisation and blood vessel extraction approach to determine vascular alterations and expedite accurate identification of pathological symptoms. Shape and pixel based features are evaluated for optical disc localisation and blood vessels obtained along with a new set of fractal features to determine the self similarity between the extracted blood vessels and ground truth vessels labelled by the professional experts. A three-fold analysis is done on two benchmark databases; DRIVE and STARE, consisting of visual, statistical and performance analysis of the proposed blood vessel extraction approach. The performance evaluation of the proposed approach yields average accuracies of 95.50% and 94.80% respectively, when tested on benchmark DRIVE and STARE databases. The accuracy values obtained are appreciable and comparable to the various researches done in this field.
    Keywords: automated retinal feature extraction; blood vessel extraction; diabetic retinopathy; fractal features; optical disc localisation; mathematical morphology.
    DOI: 10.1504/IJBSR.2021.10034228

Special Issue on: ICSC 2018 Supply Chain Management Innovation as a Driver for Economic Growth

  • Analytical and simulation methods for the configuration of an efficient inventory management system in the wholesale industry: a case study   Order a copy of this article
    by Christos Afentoulis, Christos Zikopoulos 
    Abstract: Managers in the wholesale industry acknowledge that the investment in methodical planning of procurement procedures, the implementation of systematic forecasting methods and the configuration of efficient inventory management systems can aid companies to stand against competition in todays global markets. The purpose of our research is to illustrate a way and means available to contemporary Small-Medium Enterprises for confronting demand uncertainty, in order to minimize costs and at the same time maximize customer satisfaction, by presenting a related case study. In the current paper we develop and apply a single SKU inventory management system based on the procurement reality of Periferiaki Tires S.A. Exploiting academic knowledge on product ABC analysis, forecasting methods, Material Requirements Planning techniques and simulation modeling, we analyze the existing inventory management system of the firm to identify shortcomings and to propose improvements. As a result, we proposed a new inventory management system that may decrease overall inventory management costs and improve customer service. The benefits from the implementation of the proposed system are verified through an appropriate simulation study and a corresponding statistical analysis. More specifically, our analysis shows that the proposed inventory replenishment policy decreases significantly total inventory cost and practically eliminates stock-out events.
    Keywords: Inventory Management; Logistics and Supply Chain Management; Simulation of Supply systems; Wholesale industry.

  • Unmanned Aerial Vehicles for Inventory Listing   Order a copy of this article
    by Georgios Karamitsos, Dimitrios Bechtsis, Naoum Tsolakis, Dimitrios Vlachos 
    Abstract: Drones are a breakthrough technology in warehouse inventory management as they enable real-time, fast and accurate inventory listing while minimizing operational costs to supply chain stakeholders. In terms of sustainability, drones at the social constituent minimize the risk of human injuries at the facility, at the environmental constituent use rechargeable environmental-friendly batteries in order to navigate at the facility layout and execute the daily schedule of operations, and at the economic constituent minimize labour costs and operational downtimes for inventory listing by providing almost continuous inventory inspection and optimizing operational decision making. In this regard, our proposed system is established in an industrial facility layout and enables the 24/7 operation of a drone for inventory listing. Operational activities include the automation of processes (navigation, routing, identification of inventory levels) and the communication with the IT infrastructure. The proposed integrated scenario provides a web-based multifunctional interface for monitoring inventory levels.
    Keywords: Drones; warehouse management; inventory control; digital supply chains.