International Journal of Business and Systems Research (52 papers in press)
Financial Integration of Asian Markets: Multivariate Cointegration, Causality and Variance Decomposition
by Lamia Kalai
Abstract: The aim of this paper is to study financial integration of East Asian equity markets. To this end, we examine time series of 11 stock market indices. We conduct a multivariate cointegration analysis using the Engle-Granger test to determine the presence of a long-term equilibrium relationship between the studied indices. The Granger procedure defines the meaning of causality. Vector autoregression helps to model the dynamic relationships between the different markets. Forecast error variance decomposition captures much of the information on the dynamics of the indices VAR system and allows for checking the relative contribution of each shock in explaining price movements. The results indicate that there are long-term stationary equilibrium relationships and causal links between these markets. The results on the forecast error variance decomposition show that the price indices of emerging Asian countries can explain their caused variance and confirm that financial integration prevails in the region.
Keywords: Financial Markets; Time series Model; Financial Econometrics; Investment Decision; Financial aspect of Economic Integration; Asia including Middle east.
Laying the Foundation for High Performance of New Digital Logistics Ventures
by Martin Schwemmer, Angela Roth, Alexander Pflaum
Abstract: New ventures can have a crucial effect to infuse innovation into an industry. The recent emergence of new logistics ventures can be identified as relevant trend. Taking into account digitalisation, this study analyses, how new logistics ventures can lay the foundation for high performance in a digital environment at an early stage of existence. The chosen research approach combines secondary data collection and an interview study following the principles of grounded theory. The sample is composed of founders, investors, corporate investors and consultants from Central Europe experienced in the area of interest. As a result, ten propositions for new venture performance in a digitalising environment are presented and discussed. These propositions can be categorised in four dimensions: entrepreneurial team, entrepreneurial resources, entrepreneurial opportunity, and strategic and organisational fit. Likewise, these propositions constitute a shortlist of what is relevant to lay the foundation for high new digital logistics venture performance.
Keywords: Logistics startups; new ventures in logistics; logistic entrepreneurship; technology application in logistics and supply chain management; innovation in logistics and supply chain managment.
The factors that influence the acceptance and adoption of mobile marketing by university students
by Rui Cruz, Albérico Rosário, Gabriela Rio
Abstract: Technological evolution has a strong impact in many aspects of our daily lives: from turn control systems in hospitals or supermarkets, to ticketing machines in subway stations that already have touch screens, recent developments lead us to be able to reach the users/consumers of mobile phones in real time in any location.
This study aims to establish a theoretical reference of the main concepts related to mobile marketing and has the purpose of studying variables such as Attitudes Towards Advertising, Perceived Utility, Perceived Risk and Attitudes Towards Mobile Marketing, to understand which can influence most the behavioural intentions among college students.
A research was carried out with students of two Universities and the results lead us to conclude that the variables Attitudes Towards Advertising and Perceptual Utility have more impact on the behavioural intention favourable to the acceptance and adoption of mobile marketing.
Keywords: advertising; mobile marketing; behavioural intention; perceived risk and utility.
Customer Experience with Self-Service Technologies in Banking Sector: Evidence from Nigeria
by Chidera. C. Ugwuanyi, Joseph. I. Uduji, Chukwunonso Oraedu
Abstract: This study investigates experiential indicators within the retail banking sector. Specifically, the paper examines the drivers and outcome of self-service technologies experience and customers satisfaction. A survey research design was used to generate data from a densely populated Nigerian university and was analysed using the Structural Equation Modelling Partial Least Square Technique (SEM-PLS). Findings show that perceived ease of use and perceived usefulness of banks self-service technologies are strong indicators of customers cognitive experience, and in turn influences customers satisfaction. Perceived ease of use was also found to directly predict perceived usefulness and customer satisfaction. An interesting, but surprising result was that perceived usefulness did not directly predict customer satisfaction, meaning that customers expect the performance of banks self-service technologies to be a basic requirement. This perceived usefulness is therefore not necessarily a factor influencing customers satisfaction. These findings and important implications for bank managers were discussed herein.
Keywords: Customer experience; Perceived ease of use; Perceived usefulness; Self-service technology; Nigerian banking sector; PLS-SEM; Systems/Technology.
Trust Factors Influencing the Intention of Saudi Consumers to Purchase Online
by Fai Alnassar, Monira Aloud
Abstract: Managing consumer trust, satisfaction, perceived service quality, and loyalty attitudes in an e-commerce setting are significant for the long-term growth of e-commerce. Previous research shows that trust plays a critical role in shaping consumers intention to purchase online. Saudi Arabia is an attractive market for the development of e-commerce and is growing fast. Therefore, this study aims to examine the main trust factors influencing the Saudi consumers intention to purchase online by considering three trust dimensions. A conceptual framework is created, and hypotheses are developed to study the initial level of trust. The model is tested using 866 valid responses. The results show that four proposed sources consumer characteristics, firm characteristics, website infrastructure, and experience all have significant effects on the consumer trust dimensions (competence, benevolence and integrity). Results imply that consumers with high overall trust show a higher intention to purchase online.
Keywords: Trust; E-commerce; Competence; Integrity; Benevolence; Intention to purchase; Antecedents; Consumer; Saudi Arabia; Likability; Reputation.
Origins of banking crises revisited: Evidence from Developed and Developing Countries
by Wafa Ghardallou
Abstract: This paper revisits the causes of the 2008 global financial crisis. It focuses on the causes of the crisis, ignoring cross-country contagion effects. The study uses an assortment of financial, regulatory and macroeconomic variables to estimate a logit econometric model for a large sample of developed and developing countries. Findings indicate that lower bank liquidity, higher inflation rates, greater credits to the private sector are all correlated with an increased risk of banking sector problems. In addition, results stress the role of microeconomic variables in explaining the 2008 banking and financial crisis. Surprisingly, results prove that good regulatory practices are likely to enhance the probability of banking crisis, which contradicts the theory prediction. This positive finding makes us skeptical about the role of regulation in promoting banks stability during the 2008 financial crisis.
Keywords: Banking crisis; subprime crisis; macroeconomic environment; microeconomic factors; regulatory framework.
Brand personality in Cultural Tourism and Sustainable Development by using Big Data analytics
by Victor Chang, Raul Valverde, Xiaoqiong Li, Jingqi Zhang, Qianwen Xu
Abstract: The development of science and technology has entered the era of big data today. The method of big data has provided a new way of thinking and methods for analysing and solving problems in scientific projects. Many countries benefit from cultural tourism for economic development, but they are concerned about the sustainability of these cultural resources. The paper explores the opportunity of big data in cultural tourism and sustainable development as a tool that can help to understand the needs of tourists and their relationship to brand personality. Based on Rauschnabel et als six university brand personality dimensions, this research aims to develop a model that could explain the brand personality that can support sustainable tourism by using questionnaires and statistical analysis. Data was collected through an online 2 V. Chang et al. questionnaire survey with a convenience sample of 300 tourists in China. Results show that brand personality improves tourist satisfaction and tourism commitment. Meanwhile, tourist satisfaction is related to tourism commitment in terms of tourism affective commitment and tourism normative commitment. However, the constructs acceptable, productive, athletic in Rauschnabel et als university brand personality model are not suitable to describe tourism brand personality.
Keywords: Brand personality; Big data; Cultural Tourism; Sustainable development; Tourist satisfaction.
Firm Performance and Market Expansion from the Point of View of Resources
by Jeffrey Yi-Lin Forrest, Lawrence Shao, Ralph McKinney, Dale Shao
Abstract: Resource-based theory has been widely employed in the research of various marketing and management topics to facilitate explanation and prediction of competitive advantages and performance outcomes. This paper establishes a cohesive theory of resources, starting from several basic axioms, by using systems science and the systemic yoyo model so that organizations and interactions between organizations can be well modelled. Specifically, we show, among others, when a firm develops a competitive advantage, why each capability is a resource, how dynamic capabilities are derivable from capabilities, when firms performance can be improved, and why expanding into new markets can be risky but beneficial. Because of the approach taken in this paper, results and conclusions established herein are not subject to limitations and uncertainties of empirical analyses and can be generally employed in practical applications.
Keywords: capability; competitive advantage; coordinately monopolized market; effect of environmental or industry factors; economy of scale; market entry; systems; technology.
Critical Determinants of Box Office Success for Malaysian Films Industry
by Rafikul Islam, Luqman Alhakim Bin Sheikh Ghazali
Abstract: The study seeks to identify the factors that contribute to the box office success of Malaysian films. Data on 316 films were collected from the National Film Development Corporation, Malaysia. Multiple regression and selected non-parametric tests were performed on the data. The findings suggest that the two factors that impact the box office success significantly are the number of days and the number of cinemas a film is screened. Further, closeness of a films release date to a seasonal Malaysian holiday is considerably consistent at producing a positive correlation. The local film industry generates an average revenue of RM50 to RM80 million (1 US$ = RM 4.2) a year and employs tens of thousands of people throughout the country. Thus, with limited previous academic literature on the Malaysian film market, such a study to boost the financial resilience of this industry, though exploratory, would prove important for many.
Keywords: Business; Box office success factors; Malaysian films; Local film industry; Film genre; Film rating.
Multiple-Criteria Location Selection for Wood Kiln Operations Using AHP/TOPSIS
by Majid Azizi, Rahim Mohebbi Gargari, Charles Ray, Asghar Tarmian, Azam Dokht Safi Samghabadi
Abstract: This study attempted to determine a suitable combination of multiple-criteria selection techniques for the best location for wood drying kiln operations in Iran. Utilizing field studies across the wood-drying industry, limitations of existing selection-method criteria were identified, and a hierarchy of decision-making factors and weights was designed utilizing AHP to overcome those limitations. The alternatives were then prioritized using fuzzy TOPSIS. Results indicate that a location in the province of Mazandaran is the best solution. In validation, the results from fuzzy TOPSIS were compared with the results from interview questionnaires in relation to priority alternatives. This validation demonstrates that the results of the fuzzy TOPSIS were confirmed in the resultant order with an acceptable rate of error. Moreover, the Spearman rank correlation coefficient of the results of alternative priorities with two methods of fuzzy TOPSIS and the interview questionnaires (99.23%) indicated that there was a strong positive correlation between the results.
Keywords: Multiple-criteria Decision Making; Location Selection; Analytic Hierarchy Process (AHP); Wood-drying kiln; TOPSIS; Validation; Spearman rank correlation coefficient.
Simulate and Compare Routing Protocols for Smart Green Systems
by Victor Chang, Anusha Kamireddy, Qianwen Xu, Jie Li, Charalampos Psarros, Perk Lin Chong
Abstract: Routing protocols for smart green systems (RPSGSs) are importantly considered as one of the prime requirements for configuring the routers that help to initiate a communication between several neighboring wired or wireless routers. Although in the IoT network, it allows datagrams to travel throughout the network by following the optimal path (shortest path) for completing the data transfer session. The aim of this paper is to investigate different routing protocols which allows the advantages and disadvantages of these protocols in the IoT network can be compared with each other. Protocols such as IGRP, RIP, BGP, etc. are compared on metrics and identified predominant routing protocol. In order to implement the comparison of different RPSGSs, a network has been deployed with a Cisco packet tracer. Furthermore, the commands related to respective routing protocols are selected and used in CLI mode to configure the network. The major reason for selecting a Cisco packet tracer is that it provides a user-friendly interface on which the user can drag and drop many devices to connect together in order to perform the configuration.
Keywords: Routing protocols for smart green systems (RPSGSs); Cisco packet tracer.
An integrated approach for the banking intranet/extranet information systems: the interoperability case
by Gerasimos Razis, Sarandis Mitropoulos
Abstract: This paper presents a technology-driven online loan Core Banking System, designed to fully automate the loan life cycle process. Its interoperable architecture, in both external and internal facing banking components, enables the unification and seamless collaboration of previously isolated ones. The derived workflows can be used for covering aspects from the analysis of customer data for determining the creditworthiness of the applicants, till the repayment and end of the loan. Due to the restricted human intervention the probability for errors is drastically reduced, while bank resources are made available for focusing on improving business and customer needs. In order to provide a multi-perspective evaluation of the proposed technology-driven e-loan banking system, the Balanced Scorecard method is employed which, by monitoring the performance of predefined KPIs, verified the applicability and significant value of the proposed platform.
Keywords: interoperability; payment system; loans; web banking; core banking system; balanced scorecard.
Corporate Social Responsibility and Firm Performance of SMEs in an Emerging Economy: The Moderating Role of Business Strategy
by Victor Chang, Francisca N. Mapiye Dube
Abstract: To gain insight of how engaging in CSR influences firm performance a questionnaire survey from a sample of 100 SMEs from Zimbabwe was conducted. The proposed conceptual model was analyzed using multiple regression approach. Our results showed that corporate social responsibility relates positively with firm performance of SMEs. Our analysis confirmed that business strategy moderates relationship between CSR and firm performance. In other words, business strategy has a moderating effect on CSR and Firm performance. Our analysis also concludes that SMEs should adopt prospector strategy and analyzer strategies to effectively implement CSR initiatives. Our study focuses on how narrow the scope of the available CSR literature in the context Africa. This paper explores and fill literature gaps that currently exist and analyse data related to CSR in different contexts especially further examining under a lens the relationship between CSR and performance and variables that can moderate or mediate their correlation.
Keywords: Corporate Social Responsibility; Firm Performance; Business Strategy; SMEs; Emerging Economy.
Board Characteristics and Banks Foreign Shareholdings: Evidence on Monitoring Quality
by José António Filipe, Vitor M. M. Pereira
Abstract: This research studies the effect of board characteristics such as board size, board diligence, and board committees on attracting banks foreign shareholders. Using partial least squares-structural equation modelling, the most appropriate statistical method for this research, we consider the variables of monitoring quality and the attraction of foreign investors as well as several control variables. The sample used in this research includes all banks operating in Portugal in the two periods of analysis (20112014 and 20152018). This study finds that monitoring quality has a small negative effect on attracting foreign investors and that foreign investors are not particularly interested in corporate governance. It thus provides important implications for decision makers, demonstrating that caution is needed when proposing measures and policies.
Keywords: board characteristics; foreign shareholdings; corporate governance; board of directors; Portuguese banques.
Factors affecting student satisfaction in e-learning
by Victor Chang, Meiy Liu, Qianwen Xu, Chang Xiong
Abstract: The purpose of this study is to investigate the factors that influence college student satisfaction with e-learning. The author also attempts to explore the relationship between usage intention and factors affecting e-learner satisfaction. Both qualitative and quantitative methods were adopted for this study. Data were collected from a survey of 224 Suzhou undergraduates, 213 questionnaire participants and 11 interviewees. The factors affecting satisfaction with e-learning were analyzed by comparing the mean, standard deviation and t-test between satisfied and dissatisfied people. Additionally, correlation analysis and multiple regression analysis were conducted to examine relationships between factor variables (external factors, internal factors) and the usage intention of online courses. There are mainly four findings discussed and presented in this paper. Our findings may assist faculty in designing quality online courses to meet students' needs better. Adequate instructional methods, support, course structure and design can improve student satisfaction.
Keywords: E-learning; college students; satisfaction; online course; course design; learning abilities; learning intention.
Using Human Anatomy and Physiology to Explain Business Organization Effectiveness
by Emmanuel Osafo
Abstract: With systems theory as the foundation for this work, I explore the anatomy and physiology theories in discussing important business strategy, leadership, and organisation development. This work seeks to provide business and management professionals the impetus to approach strategic development efforts from systems theory perspective that emanates from the theories of anatomy and physiology for greater outcomes. The cephalocaudal principle which emphasizes the need to gain control of the head, first during the human development process will be highlighted in the concluding session of this paper. Similar to the functioning of the head in the human development process, improved performance in organisations require a dynamic and functional leadership that inspires growth and development. To obtain optimum outcomes from available resources, organizations are encouraged to commence their strategic planning efforts with effective leadership development. Thus, progressive leadership strives to adjust to the prevailing business environment to remain relevant and competitive.
Keywords: Leadership; Systems Theory; Organisational Systems; Organisational Effectiveness; Human Anatomy and Physiology; Cephalocaudal Principle; Organisation Development; Strategic Planning; Head.
The drivers of customer satisfaction, trust, commitment, and loyalty among Chinese customers
by Yun Chu, Jianyu Ma
Abstract: This study 1) investigates key factors driving customer satisfaction, trust, commitment, and loyalty among Chinese consumers, 2) builds a model that reflects the way Chinese consumers develop and maintain customer satisfaction, trust, commitment, and loyalty, and 3) tests hypotheses representing the relationships in the model. A cross-sectional survey method is employed to study the impact of nine factors identified as consumer characteristics of Chinese culture on four key variables in customer relationships: customer satisfaction, trust, commitment, and loyalty among Chinese consumers. The results show that three drivers have a significant effect on customer satisfaction or trust; other drivers, including two unique Chinese characteristics, Ren Qing and Mian Zi, do not convey a significant influence on trust or the other measures of customer relationship. The implications for both academia and practitioners are presented.
Keywords: Chinese customer loyalty; Satisfaction; Trust; Commitment; Ren Qing; Mian Zi (Face).
Analysis of Young Banked and Unbanked Customers Usage, Satisfaction, Trust and Loyalty for Mobile Money Services in Ghana.
by Bedman Narteh, Eric Yeboah-Asiamah, Eric Ato Mackin
Abstract: This study assesses mobile money usage, satisfaction, trust and loyalty among young banked customers and unbanked customers in Ghana. Two models were developed for bankers and for non-banked customers, and tested via Partial Least Square (PLS) Structural Equation Modelling (SEM) in SmartPLS. Data were collected from a cross-section survey of 700 mobile money users with response rate of 72.4%. The findings indicate that, for young customers without a bank account, satisfaction significantly influence customer loyalty whilst trust predict active usage. Interestingly, however, the relationship between trust and loyalty to mobile money was insignificant but active usage lead significantly to customer loyalty. Despite the contextual limitation, this research has validated two theoretical models of antecedent of loyalty from the lenses of mobile money and provided implications for the planning and allocation of resources and capabilities that are required to enhance young consumers trust, satisfaction, active usage and loyalty.
Keywords: mobile money; young banked; satisfaction; trust; usage; unbanked; Systems; Technology; Ghana.
Emergent NPD process and development risks for IoT: an exploratory case study in agri-tech
by Boyeun Lee, David Hands, Rachel Cooper, Paul Coulton
Abstract: With the emergence of internet of things (IoT) as a new source of big data, businesses face new opportunities as well as emergent challenges. Recent research claims digital technology can enable new kinds of development processes that are distinctive from their counterparts in 20th century. However, although academics and practitioners often critically debate the IoT, minimal attention has been focused on new product development (NPD) processes; arguably, one of the most critical marketing plans and implementation process activities undertaken within the organisation. Thus, this paper aims to contribute to a new understanding of IoT NPD processes. To achieve this aim, a comprehensive literature review was undertaken primarily focusing on traditional NPD design processes and reviewed against, a featured case study, IoT NPD processes. The relevance of IoT NPD against the characteristics of existing NPD processes, are subsequently reviewed and critically debated. Finally, NPD processes and the meaning of design within an IoT context is critically reframed. In essence, this paper summarises how NPD processes and the role of design could be improved and proposes a set of guidelines with an accompanying conceptual framework for IoT NPD processes.
Keywords: New Product Development Processes for IoT; Internet of Things; IoT development risks; Value creation for IoT; Design for IoT.
Influential factors in decision support capabilities of a mobile-enabled interactive analytical dashboard system
by Bih-Ru Lea, Hokey Min, Wen-Bin Yu
Abstract: With the growing complexity of the decision-making process in business applications, a mobile-enabled analytical dashboard system becomes a popular visualization tool to harness the power of big data for timely and more informed decisions. To maximize the usefulness of an analytical dashboard system as a decision support tool, this paper identifies a host of factors influencing the decision support capabilities including the users device type, IT knowledge, daily mobile usage, country of origin, gender, number of computer classes taken, and year in school. The results indicate that a users device type and computer knowledge significantly influence both the efficiency and effectiveness of an interactive analytical dashboard system to enhance its decision support capabilities. The users country of origin also influences the effectiveness of the dashboards decision support capabilities.
Keywords: analytical dashboard system; data visualization; decision support; mobile analytics; mobile devices.
Body adornment and interaction aesthetics: a new frontier for assistive wearables
by Patrizia Marti, Annamaria Recupero
Abstract: The paper addresses the challenge of balancing the tension between a problem-solving attitude in the design of assistive devices, with an ethical, aesthetic and cultural approach to design for people living with a temporary or permanent impairment. The topic is developed presenting two design cases. The first case addresses a permanent disability. It is a suite of smart jewels tailored for hearing impairment, which sense environmental sounds (e.g., doorbell, someone calling) and notify the wearer of their occurrence through different modalities (light patterns, vibrations, shape changes). The second case addresses a temporary impairment. It is an orthodontic facemask for the correction of malocclusions in children, that has customised aesthetics and ergonomics and is associated with a digital game. The cases illustrate the experience-centred participatory design adopted to mitigate the stigma associated with current wearable assistive devices and promote a cultural shift to transform assistive wearables into beautiful, playful, gender-appropriate accessories.
Keywords: Wearables; Assistive devices; Experience-centred design; Participatory design; Disability; Temporary Impairment; Aesthetics;.
The Creativity 4.0 Framework. Outlining the influences on creativity in the digital era
by Carmen Bruno, Marita Canina
Abstract: We are in the middle of a digital transformation in which emerging digital technologies are completely reshaping the way in which people learn, work, behave and socialize. Individual and the whole society is living in an onlife reality, which represent a hyperconnected experience that is modelling our digital culture and impacting the social, behavioural and cognitive development, especially for the generation that are growing up with digital habits (smartphones, tablets, video games, etc.). In this transformation, creativity has been recognized as one of the most distinctive human skill, especially in the necessary collaboration between human and machine. A fundamental issue for design that arises from this context concern the impacts of the human and technological co-evolution on the creative process. The objective of this paper is to present the Creativity 4.0 Framework, its structure and building process. The framework highlights the most crucial factors of creativity that support the different step of the design process and support the identification of the enabling and inhibiting condition for creativity brought by the digital transition.
Keywords: Creativity factors; creative design process; digital transition; enablers; inhibitors; digitally enhanced people; creative empowerment.
Reminiscence and Nostalgia: Designing Feasible Solutions for Dementia Care
by Silvia Maria Gramegna
Abstract: The recreation of nostalgic feelings and memories has deep psychological implications for human beings, as it can increase self-esteem, social cohesion and connectedness. Applying this approach to dementia care may enable designers and researchers to reframe the use of memories to generate new methods of intervening on/in the interiors of care homes. It suggests a therapeutic use of nostalgia in the development of environmental solutions for dementia care units. Nostalgia and archetypical elements can be viewed as the active component of therapeutic success in Reminiscence Therapy in dementia care home design.
Keywords: Dementia; Nostalgia; Interior Design; Non-Pharmacological Therapies; Reminiscence.
Factors that Influence Decision-making over Online and Face-to-Face Examination preparation training courses
by Victor Chang, Fangyu Wang, Qianwen Xu
Abstract: The advent of digital technology indicated that there would be an evolutionary change for education. Distance education has become a widely used means in both campus and training institutions. With the continuous development in technology, distance education has gained popularity among college students and colleges. Yet, a huge gap still exists between the market shares of online courses and traditional classroom courses. The majority of students in universities worldwide choose between online courses and traditional courses. This study seeks to investigate the factors that influence students' decisions of not accepting online courses over traditional classroom courses. The findings give an informed perspective on which option is more helpful and significant for both educational institutions and students who choose to study in these institutions.
Keywords: e-learning; face-to-face learning; online learning; integration of online and face-to-face learning; e-learning case study.
A Novel Method to Prioritise the Ergonomic Attributes of a Passenger Car using Fuzzy Approach
by Ashish Dutta, Ajay Rathore
Abstract: Understanding the ergonomic needs of passengers and driver of a car has widespread implications. For this, the major ergonomic attributes of a car need to be identified and prioritised. Twenty ergonomic attributes were identified and the voice of customers (VoC) about these attributes was captured from consumer survey based on fuzzy Kano model. The results of the survey were integrated with quality function deployment (QFD) to develop a new framework house of ergonomics deployment (HED), which prioritises these attributes. These priorities are compared with the priorities obtained from fuzzy analytic hierarchy process (FAHP). Car manufacturers and automobile designers can use these priorities during the product development phase, for improving the ergonomic appeal of a car and to stay ahead in the competition. Prospective buyers can be benefited by comparing the ergonomic attributes among the various models of car.
Keywords: automobile design and development; car ergonomics; fuzzy Kano model; QFD; fuzzy AHP; prioritising attributes; systems.
Using Soft Systems Methodology to Corporate Cultural Change System Analysis
by Maryam Ebrahimi
Abstract: Cultural changes in a large corporation which was split into several smaller separate corporations, under new vision, mission, and leadership, and the need of a different culture deal with a fuzzy condition. Using soft systems methodology (SSM), the cultural change is analysed in the National Petrochemical Company (NPC). After data collection by means of interviews with stakeholders involved include senior manager, middle managers, employees, and customers, the richest possible picture of the problem situation is built up, root definitions via the mnemonic CATWOE are applied to define the relevant systems including the cultural change coalition, strategy formulation, structure reorganising, human resources management system redesigning, and training managers to be coachers. Accordingly, the conceptual model declaring the essential plans for the transition from the current status to the desired status is developed. Desired state includes the cultures of goal orientation, innovation, social responsibility, and humanism.
Keywords: soft systems methodology; SSM; organisational culture; change management; social responsibility; innovation; training; organisational strategies; human resources.
The Effect of Underreaction and Overreaction of Firm Stocks to Firm Valuation: Data from the Indonesian Stock Exchange
by Puji Handayati, Lioni Indrayani, Yohanes Indrayono
Abstract: This study contributes to the literature on behavioural finance by providing a case study on underreaction and overreaction uses the model of investor sentiment of firm stocks firm valuation in the Indonesian listed firms. The results indicate that businesses with more intangible assets can better measure overreaction as compared to those with more tangible assets. The firms value is found to positively correlate with total assets and profits for companies in which their stocks are characterised by overreaction but have no correlation to book value. Financial institutions and stocks in the wholesale industry demonstrated remarkable overreactions. However, the automotive, building and construction, food and beverage, and cement industry show evidence of higher underreaction. This study identifies that most stocks are considered as the overreaction to news of a firms financial statements. Investors may buy stocks from the business with more tangible assets which are profitability and sales increase.
Keywords: underreaction; overreaction; behavioural finance; sentiment; investing psychology.
Open Innovation Implementation to Encourage Corporate Entrepreneurship Through Product-Service System to Sustain Industrial Estate Firms: An Indonesian Evidence
by Christina Wirawan, Gatot Yudoko, Yuliani Dwi Lestari
Abstract: Industrial estate firms have limited land and buildings as their main business so that they need to create a new business model and innovations. Open innovation is a concept that emphasises the external resources used for creating ideas and innovations to encourage corporate entrepreneurship. This article builds a conceptual framework about open innovation implementation to encourage corporate entrepreneurship through PSS for Indonesian industrial estate firms. This article also compared open innovations implementation between state-owned and private-owned industrial estate. To build the conceptual framework, deductive and inductive approach used. This study found that corporate entrepreneurship and open innovation concepts apply to Indonesian industrial estate firms. However, there are open innovation implementation differences between state-owned and private-owned industrial estate firms, the more outside resources involved, the more creative and variety of innovations obtained. The novelty of this article is to combine open innovation, corporate entrepreneurship and PSS concept for industrial estate firms.
Keywords: corporate entrepreneurship; Indonesian industrial estate firms; open innovation; product-service system; PSS.
Factors influencing innovation and operating performance in power distribution companies
by Tuan Le-Anh, Tam Nguyen, Hung Duong
Abstract: In the Vietnam economy, power distribution companies play a very important role and are responsible for distributing electricity to all consumers in Vietnam. This research analysed factors influencing management innovation and operating performance in this type of company. In this study, we tested 14 hypotheses using data collected from 130 top managers and other key personnel from power distribution companies in Vietnam. The data had been analysed using the exploratory factor analysis and PLS-SEM approach. The results confirm that organisational learning, workforce capability, and network involvement have positive influences on management innovation. Among these factors, network involvement has the highest impact. The study also shows the important roles of intra-organisational antecedents to mediate the relationships between top management support, network involvement and management innovation. A surprising result is that management innovation does not have a direct impact on operating performance, but shows an indirect influence through technological innovation.
Keywords: management innovation; technological innovation; state-owned power corporation; impacting factors; power distribution company.
The Effect of Experience Quality on Behavior Intention: The Mediating Role of Tourists Perceived Value in Subak Cultural Landscape of Bali, Indonesia
by Gallang Perdhana Dalimunthe, Yuyus Suryana Sudarma, Dwi Kartini, Diana Sari
Abstract: This article examines the relationship between international tourists experience quality and perceived value on behaviour intention for the subak cultural landscape as a heritage destination in Bali, Indonesia. The study focused on the impact of functional value, education value, emotional value, and novelty value together with experience quality as the driving force towards behaviour intention. A total of 250 sets of structured questionnaires were distributed to tourists who visited the subak cultural landscape. Data were analysed using structural equation modelling (SEM) to identify the relationship between three variables. The results indicate that experience quality and tourists perceived value have significant effect on behaviour intention. The study also reveals the tourists perceived value as the mediator for experience quality and behaviour intention. This study highlighting the importance of experience quality and tourists perceived value for heritage destination, also providing implications for the government towards the international tourists behaviour intention in heritage destinations.
Keywords: experience quality; destination image; perceived value; behaviour intention; heritage tourism; Indonesia.
Using systems thinking to investigate the sustainability of digital fabrication projects in the humanitarian and development sector
by Lucia Corsini, James Moultrie
Abstract: Recently, designers have started using digital fabrication to create new solutions to meet global challenges. However, many technology projects in the humanitarian and development sector have been criticised for failing to deliver sustainable solutions. This study responds to these concerns by investigating the sustainability of digital fabrication projects in the humanitarian and development sector. A systems approach is used to synthesise knowledge from 14 digital fabrication projects in healthcare, education and water and sanitation. Causal loop diagrams are created to investigate the relationships between the drivers and barriers to sustainability. Several systems archetypes are also identified revealing potential leverage points for driving more sustainable solutions. The paper contextualises these findings by drawing on theories from participatory development and cosmopolitan localism. It concludes that digital fabrication presents an opportunity for more local and participatory design, however sustainability is being undermined by a tendency to seek short-term solutions.
Keywords: systems thinking; sustainability; digital fabrication; humanitarian; development.
Exploring the heated debate over reopening for economy or continuing lockdown for public health safety concerns about COVID-19 in Twitter
by Sina Shokoohyar, Hossein Rikhtehgar Berenji, Julianne Dang
Abstract: This paper explores US residents opinion regarding whether to reopen for the economy or to continue lockdown for public health safety concerns, by analysing 1.3 million unique COVID-19-related tweets that are collected from March 11, 2020, through June 8, 2020. Tweets are classified into three classes: 1) in favour of reopening the USA for the economy; 2) in favour of continuing lockdown for public health safety concerns; 3) neutral tweets (providing facts rather than opinions). Gradient boosting classifier algorithm with the accuracy of 88% outperformed other classifiers, (i.e., logistic regression, decision tree, random forest, neutral network and multinomial naive Bayes) used in this study. The result shows that US residents are becoming more concerned about the economic impacts of the lockdowns, and they are more in favour of reopening the economy as time passes. Managerial implications and directions for future research are discussed based on the state-by-state details of US residents opinions and their trends over time.
Keywords: coronavirus; COVID-19; pandemic; public health safety; social media analytics; sentiment analysis; Twitter; classification methods.
Agency Problem, Intellectual Capital and Good Corporate Governance Model for Village-Owned Enterprises (BUMDes) in Indonesia
by Abdul Ghofar, Hendi Subandi, Areta Widya Kusumadewi
Abstract: This study develops a good corporate governance model suitable for implementation in village-owned enterprises, by identifying and analysing factors contributing to agency problems found in these places as a result of their unique business characteristics. Furthermore, this study seeks to explore the intellectual capital phenomenon using a qualitative perspective to discover why and how village-owned enterprises manage their intellectual capital. This study was conducted using the grounded theory method. This study contributes to the literature on good governance and intellectual capital and provides a clear picture of corporate governance model development in village-owned enterprises. Most previous literature focuses on the implementation of corporate government model in listed companies which are different from village-owned enterprises.
Keywords: good corporate governance; agency cost; agency problem; intellectual capital; village-owned enterprises; BUMDes; Indonesia.
Exploring LARG Management Concepts Within Business Model CANVAS: A Theoretical Approach
by Maria Do Rosário Cabrita
Abstract: As the global business landscape dramatically alters, there needs to be a similar change in the way organizations are performing and in which supply chain strategies are determined. One interesting debate has centered on the relative merits of lean, agile, resilient and green (LARG) philosophies and how they can contribute to building a companies competitive advantage. Combining the existing understanding of concepts - Business Model (BM) and LARG principles - this paper focuses on the multidisciplinary area of LARG in business models and adds insights to the discussion about BM tools and particularly on the Business Model Canvas (BMC) as a framework to develop LARG principles in business settings. Although recognizing the limitations when trying to align LARG principles and the building blocks of BMC, this research aims to contribute to the discussion on creating an ideal type of BM to be adapted to LARG paradigm. To the knowledge of the authors, it is the first attempt to critically review the empirical research articles in LARG and Business Model Canvas (BMC).
Keywords: Business Model; Business Model Canvas (BMC); LARG paradigm; Lean; Agile; Resilient and Green philosophies.
The Effect of Mobile Phone Penetration on E-commerce Diffusion: A Global Perspective Using Structural Equation Modelling
by Muftawu Dzang Alhassan, Ibrahim Osman Adam
Abstract: Mobile technologies especially mobile phones have become an essential part of individual lives. This has led to a swift change in peoples engagement in electronic commerce. Whilst information systems literature touts the benefits of mobile technology in propelling e-commerce, there is lack of studies that have empirically examined the dual effects of mobile infrastructure and mobile affordability on e-commerce adoption at the global level. Furthermore, on the linkages between mobile infrastructure, mobile affordability, and e-commerce adoption, the mediating role of trust has not been widely explored. To fill this gap, we develop and empirically validate an integrated e-commerce model based on the swift trust theory. We rely secondary data from 107 countries and partial least square structural equation modelling as the analytical tool. Our findings show that whilst mobile infrastructure and mobile affordability does not positively influence ecommerce uptake, trust significantly influences e-commerce adoption at the global level. Also, the mediating role of trust was not supported. We provide some directions for future research.
Keywords: mobile infrastructure; mobile affordability; e-commerce adoption; mobile technology.
Islamic Financial Institutions Performance Pre and Post Global Financial crisis 2007/2008: Empirical Insights from Gulf Cooperation Council (GCC)
by Mosab Tabash, Mohammed Alnahhal, Noushin Bagheri
Abstract: The current study examines the financial performance of 19 Islamic financial institutions (IFIs) in five GCC countries, namely the United Arab Emirates, Saudi Arabia, Qatar, Bahrain, and Kuwait. Return on assets (ROA) and return on equity (ROE) were examined in the period ranging from 2006 to 2016. Micro and macro variables are used as independent variables. Some financial indicators such as size, assets management, and financial risk are used as independent variables to predict the dependent variables, namely, ROE and ROA. Multiple linear regression analysis was applied. The global financial crisis 2007/2008 has affected negatively these IFIs systems not only from 2007 until 2009 but also in 2010 and 2011 at a small scale. The predicted values were compared to the real values of ROE and ROA in the period 2007 to 2011. Results showed that the effect of the global financial crisis occurs in terms of lower ROE and ROA values than predicted by the model. The results of the current study are very beneficial for policy-makers and regulators who are interested in Islamic finance industry.
Keywords: financial crisis; regression models; Islamic finance institutions; systems; Gulf Cooperation Council; GCC.
E-Commerce Assistant Application incorporating Machine Learning Image Classification
by Victor Chang, Robert Marshall, Qianwen Xu, Anastasija Nikiforova
Abstract: The rise of mobile applications has helped to provide information in a broader network of products remotely. They simplify the identification of products by using their barcode or even an image of the item. This paper, therefore, aims to create an e-commerce assistant Android application that incorporates machine learning, more precisely, image classification, to assist potentially disadvantaged people on a tight budget in looking to save money. This is achieved by collecting an image dataset of essential products, training a machine learning model, and applying it to the developed application. Although the proposed solution appears to be useful and consistent with all the defined goals, the available datasets are currently insufficient, taking into account both their size and quality of individual images, which negatively affect the machine learning model and limit the potential of the solution being developed. We concluded that our final product succeeds in serving the basic functionality of the apps requirements. In the future, we will reach a wider network of users and investigate their needs, then develop these functions into the application.
Keywords: e-commerce applications; e-commerce; electronic commerce; machine learning; image classification; disadvantaged people.
Modelling the barriers of online shopping in the Philippines using the ISM-MICMAC approach
by Vanessa Grace G. Guerrero, Roy Jucip T. Basar III, Honey Rose N. Borden, Manuel Lorenzo G. Busano III, Xelani Kaye A. Gonzales, Kafferine Yamagishi, Lanndon A. Ocampo
Abstract: With a significant share of the Philippine population going online, online shopping has become an emerging trend. As the number of online shopping transactions increases daily, it has become increasingly important to understand the barriers that hinder the market. Despite its importance, current literature considers buyers perspectives with limited insights on the sellers perceptions. Understanding the sellers point of view provides a holistic analysis of these barriers for better practical insights. As a case in point, with the Philippines, this study attempts to identify the barriers of online shopping and their interrelationships, both from the sellers and buyers perspectives, using interpretive structural modelling and MICMAC analysis. Findings show that internet connection and the need for the products sensory experience are highly relevant barriers to the sellers. On the other hand, buyers emphasise the need for the products sensory experience than the rest of the barriers. The managerial implications of these findings are discussed.
Keywords: online shopping; barriers; interpretive structural modelling; ISM; MICMAC analysis; systems; the Philippines.
Wine preferences and perceptions during the Covid-19 pandemic: An empirical study of self-image and demographics preferences
by Alan D. Smith
Abstract: The purpose of this research is to examine the preferences, images, and attitudes held by wine consumers and the effects they have on consumer purchasing behaviour to assess potential marketing strategies for wine product companies The current Covid-19 global pandemic may have significantly impact previous patterns of wine consumption A consumer behaviour segmentation model (Johnson and Bruwer, 2007) was be used in this study to analyse consumer behaviour in wine consumption and purchasing This model provides an analytical framework that marketing efforts may use to identify wine-related purchasing behaviour It found several significant relationships among gender, age, and preferred types of wine, self-images mature wine consumers held of wine and the locations/occasions where wine is consumed; and several factors that influence wine purchases and their correlation with the amount spent on wine per month as well as the location where wine is purchased using MANOVA, Chi-square, and Pearsons R techniques.
Keywords: consumer behaviour; Covid-19; MANOVA; wine industry.
PRODUCTIVITY IMPROVEMENT IN A PAPER MANUFACTURING COMPANY THROUGH LEAN AND IoT- a case study
by K.R. Shriram, S. Kishore Karthiban, A. Charan Kumar, S.K. Mathiarasu, P.G. Saleeshya
Abstract: Industries implemented lean techniques experienced a saturation of leanness after a certain period of time. This forced them to look out for optimised lean models. The combination of lean and the internet of things (IoT) promises astonishing advances in the improvement of leanness. This paper focuses on the improvement of leanness with the aid of IoT systems. A case study was performed in a leading board paper manufacturing industry. Fuzzy logic-based lean assessment model assessed the leanness of the industry. Lean tools like value stream mapping, root cause analysis, Jidoka, etc. were performed to identify and eliminate the lean wastes. IoT-based systems were modelled. Leanness of the industry was computed before, after lean implementation and after IoT implementation. The results were used to contrast the improvements shown by lean practices and IoT systems individually, and proved that the combination of lean and IoT have a greater potential for industries in the future.
Keywords: lean manufacturing; leanness; lean index; fuzzy logic; digitalisation; internet of things; IoT.
THE EFFECTS OF RELATED PARTY TRANSACTIONS ON FIRM PERFORMANCE: EMPIRICAL EVIDENCE FROM MALAYSIA
by Mohd Taufik Mohd Suffian, Zuraidah Mohd-Sanusi, Mohd Zulfikri Abd Rashid, Mohd Soffi Puteh, Zulkifli Mohd Ghazali
Abstract: Related party transactions are a common business activity with such transactions taking place in firms that have never been implicated in accounting and financial fraud. These transactions are integral to sound business exchanges that contribute to a robust financial standing of a firm. However, related party transactions can pose a threat to the performance of a business if the transaction exercises are left unchecked. This study investigated the relationship between related party transactions and firm performance between 2013 and 2017. This specific timeframe was chosen to analyse the effects of MFRS 124 (related party disclosures) on related party transactions since MFRS 124 came into effect on 1st January 2012. According to an analysis of 1,436 firms in a five-year timeframe, there is a significant correlation between related party transactions and how well a business performs. Therefore, it can be deduced that related party transactions constitute an important variable in the performance of Malaysian public listed companies.
Keywords: related party transactions; RPTs; firm performance; return on equity; ROE; Malaysia.
Quantitative analysis of the smile curve - Empirical analysis targeted for the Japanese food and manufacturing industries
by Hiroshi IMAHASHI, Keisuke Uenishi, Kiminori Gemba
Abstract: This study targeted the food and manufacturing industries in Japan. We analyse profitability using the concepts of upstream, midstream, and downstream industries and clarify the relationship between the B-to-B and B-to-C rates and operating income margin profitability. Then, we analyse the relationship between the B-to-B rate and profitability using the extended input-output table and economic census. Our results show that the food industry has a smile curve, and the profitability of midstream industry is low. For the manufacturing industry, we verified that the higher the B-to-C rate, the lower the level of profitability, and as the B-to-B rate exceeds 0.8, it is shown that profitability tends to be high in industries with a higher B-to-B rate.
Keywords: smile curve; food industry; manufacturing industry; B-to-B rate; B-to-C rate; operating income margin; input-output table; upstream industry; midstream industry; downstream industry.
Event detection in educational records: an application of big data approaches
by Alan D. Smith
Abstract: As the exponential growth of predictive analytics applied to educational institutions continues, with various goals in mind, an event detection system could serve as the foundation for more sophisticated predictive systems. What is envisioned is a system that flags educational records that have a sudden change (i.e., event detection in education records). The basic algorithm prosed would retrieve the current week's data for each student, calculate Euclidian and Mahalanobis distances among current week's data, and historical student data, sort all student data based on these distances, and update historical data with current data. The educational event detection system uses a query-based, R-tree structure, big data analytical approach. A simulated experiment determined that the event detection algorithm was able to detect relatively small changes in simulated data. Although, the units of the two distance metrics do not coincide, so distance measurements are not directly comparable, the event detection algorithm with the two different distance metrics have comparable CPU run times. Research and suggestions for constructing predictive analytics on student learners' attrition/retention approaches were documented.
Keywords: big data; clustering; data mining; educational data clustering; EDC; Euclidian distance; Mahalanobis distance; event detection; network intrusion detection; predictive analytics; student success; systems.
Improving internet service providers competitiveness: ISP's perception regarding customer satisfaction
by Sina Shokoohyar, Sajjad Shokouhyar, Anae Sobhani, Sepide Naseri
Abstract: The needs and quality expectations are not the same among different customers; therefore, internet service providers (ISPs) companies should cluster their customers and allocate their limited resources to the customers with the highest priority for the organisation. This study focuses on the quality of services or in other words, meeting the ISP customers' real needs. Customers of an ISP company in Iran are clustered by using a combination of clustering techniques (i.e., K-means, Kohonen and TwoStep clustering algorithms), and then fuzzy Kano model is used to assess the customer satisfaction. A fuzzy Kano questionnaire was distributed randomly between 1,000 customers and then needs and requirements of each cluster were reviewed and clustered. Satisfaction increment index (SII) and dissatisfaction decrement index (DDI) are calculated for each cluster. The findings of this study facilitate clustering ISP customers and perceiving their needs, and in turn can be used by ISP managers to enhance customer satisfaction.
Keywords: assessing services; internet services; data mining; clustering; fuzzy Kano model.
The effect of the consumer's engagement in the process of adopting functional applications: the mobile banking case
by Cid GonçalvesFilho, Plínio Rafael Reis Monteiro, Melissa Morais Simplício, Renata De Sousa Da Silva Tolentino
Abstract: The use of mobile applications in the banking sector has achieved a representative growth with customers that use uniquely online devices to transact. In this scenario, this paper has the objective of analysing the impacts of the adoption of functional applications in the improvement of consumer-brand relationships. A survey, which involved 408 respondents, was conducted. The basic model for this study was the unified theory of acceptance and use of technology (UTAUT), whose effects were analysed by the moderation perspective exerted by the consumer's engagement with the brand. According to the results, it was observed that effective engagement alters the modus operandi of adopting a functional technology, starting from the constructs of performance, the expectation of effort, social influence and facilitating conditions. The field data demonstrated differences between the UTAUT models tested in groups of high and low engagement. This research presents a new approach for the adoption of technologies to bring the role of engagement as a factor of influence.
Keywords: adoption of technology; systems and technology; relationship marketing; engagement.
Analysis of influencing factors of grain yield based on multiple linear regression
by Victor Chang, Qianwen Xu
Abstract: Food security is a strategic issue affecting economic development and social stability and agriculture has always been at the forefront of national economic development. As a large agricultural country and a country with a large population, the production of grain is of great importance to China. Therefore, in order to ensure national food security and assist the food administrative department in making scientific and effective decisions, it is significant to study the law of variance in grain production and make accurate forecasting of its development trend. This paper constructs the stepwise regression model and principal component regression to analyse the influencing factors of grain yield respectively and compares these two models in terms of their accuracy in prediction. After conducting the two regressions, this paper concludes that the two models both explain the variance in grain yield ideally, but from the aspect of accuracy in prediction, the principal component regression is more effective than stepwise linear regression.
Keywords: grain yield; influencing factors; prediction; stepwise regression model; principal component regression.
Understanding low-skilled labour's protean-boundaryless mental maps and employability traps
by Rebecca McPherson
Abstract: A job mobility phenomenon appears to be that low-skilled labour does not understand employability or how job mobility works, resulting in poor choices and, subsequently, poor employment outcomes. This qualitative study investigated ten staffing and human resource (HR) professionals' perspectives of labour's employability and job mobility across organisations and industries. Staffing professionals provided unique insight elucidating labour's lack-of-understanding about job mobility describing success factors and bridgeable deficits. HR professionals were anticipated to have insider knowledge of labour's experiences in being successful or unsuccessful within their organisations. A cross-participant analysis contributes to the existing literature by providing insight into mental maps and employability traps, which may explain poor employment outcomes such as truncated, lateral career paths. Participants' insider perspectives of low-skilled labour's experience-based schema suggest labour's initial mental mapping of job mobility is accurate but becomes limited or inaccurate as successive job mobility is sought. Suggestions for future research are provided.
Keywords: low-skill; employability; job mobility; protean; boundaryless; career success; career development; staffing; mental maps; schema; human resource; secondary job market.
How workplace bullying influences knowledge management processes: a developing country perspective
by Amir A. Abdulmuhsin, Hatem Ali Abdullah, Muhammad Farhan Basheer
Abstract: This study aims to examine the mutual and complex relationship between WB and KM processes at universities and research institutes. A comprehensive framework for the proposed relationships between WB and KM processes has been developed by a review of the relevant literature, which consists of four fundamental constructs. Academics' perceptions on these constructs were captured using a five-point Likert scale. A total of 380 valid responses were collected, which were then analysed by employing using equation modelling. The results show that the occurrence of WB has a negative and significant effect (directly and indirectly) on all three KM processes (creation, sharing and utilisation) in the higher education sector in a developing country. A hypothetical framework for understanding the relationships between WB and KM processes has never been provided anywhere, let alone Iraq as a developing country in the Middle East. Thus, this work is novel and unique.
Keywords: knowledge management; KM processes; KM systems and technologies; knowledge creation; knowledge sharing; knowledge utilisation; workplace bullying; higher education sector; developing countries.
Special Issue on: ICSC 2018 Supply Chain Management Innovation as a Driver for Economic Growth
Analytical and simulation methods for the configuration of an efficient inventory management system in the wholesale industry: a case study
by Christos Afentoulis, Christos Zikopoulos
Abstract: Managers in the wholesale industry acknowledge that the investment in methodical planning of procurement procedures, the implementation of systematic forecasting methods and the configuration of efficient inventory management systems can aid companies to stand against competition in todays global markets. The purpose of our research is to illustrate a way and means available to contemporary Small-Medium Enterprises for confronting demand uncertainty, in order to minimize costs and at the same time maximize customer satisfaction, by presenting a related case study. In the current paper we develop and apply a single SKU inventory management system based on the procurement reality of Periferiaki Tires S.A. Exploiting academic knowledge on product ABC analysis, forecasting methods, Material Requirements Planning techniques and simulation modeling, we analyze the existing inventory management system of the firm to identify shortcomings and to propose improvements. As a result, we proposed a new inventory management system that may decrease overall inventory management costs and improve customer service. The benefits from the implementation of the proposed system are verified through an appropriate simulation study and a corresponding statistical analysis. More specifically, our analysis shows that the proposed inventory replenishment policy decreases significantly total inventory cost and practically eliminates stock-out events.
Keywords: Inventory Management; Logistics and Supply Chain Management; Simulation of Supply systems; Wholesale industry.
Application of Game Theory in Multimodal Transport Operator Processes
by KONSTANTINOS PAVLIDIS, IOANNIS PAPANASTASIOU
Abstract: This paper presents an application of game theory in supply chain management, and more specifically the relationship between the multimodal transport operator (MTO) and the various parties that mediate in order the goods to reach their destination. Game theory has been established in a variety of sectors and disciplines, one of which is the supply chain management as a field of the science of management, since the decision making is of particular importance and significance. In this context, the role of game theory in the management of the multimodal transport of goods (i.e. transport of goods by at least two different means of transport but under a single contract), a sector developed as imperative need of the rapid growth and the globalization of markets, seems to be special. Thus, this study presents an application of game theory in the problem of the multimodal transport operator, according to which perishable edible commodities must be transported from Greece to China, given that there are short time limits and relevant sanctions, and aims to identify the best strategy by solving this game.
Keywords: Game theory; Supply Chain Management; Multimodal Transport; Multimodal Transport Operator (MTO).
Unmanned Aerial Vehicles for Inventory Listing
by Georgios Karamitsos, Dimitrios Bechtsis, Naoum Tsolakis, Dimitrios Vlachos
Abstract: Drones are a breakthrough technology in warehouse inventory management as they enable real-time, fast and accurate inventory listing while minimizing operational costs to supply chain stakeholders. In terms of sustainability, drones at the social constituent minimize the risk of human injuries at the facility, at the environmental constituent use rechargeable environmental-friendly batteries in order to navigate at the facility layout and execute the daily schedule of operations, and at the economic constituent minimize labour costs and operational downtimes for inventory listing by providing almost continuous inventory inspection and optimizing operational decision making. In this regard, our proposed system is established in an industrial facility layout and enables the 24/7 operation of a drone for inventory listing. Operational activities include the automation of processes (navigation, routing, identification of inventory levels) and the communication with the IT infrastructure. The proposed integrated scenario provides a web-based multifunctional interface for monitoring inventory levels.
Keywords: Drones; warehouse management; inventory control; digital supply chains.
Special Issue on: Environmental Management Systems and Green Intellectual Capital Practices
Environmental Sustainability Performance: A Study of the Role of Green Human Resource Management and other Green Internal Intellectual Capital Components
by Yasmeen Shamsi Rizvi, Raksha Garg
Abstract: Purpose: The purpose of this review article is to analyse the role of green human resource management (GHRM) in the implementation of the environmental sustainability (ES) strategies of organizations and how it is related to environmental sustainability performance (ESP). This study also analyses the role of the other internal fields of green intellectual capital (IC), specifically, green human capital (GHC), green organizational culture (OCul.) and environmental management (EM) systems in context of green human resource management (GHRM) and ESP.
Design/Methodology/Approach: To achieve its objectives, the paper is divided in four parts: 1. Introduction 2. Literature review 3. Model 4. Discussion and Conclusion. Literature on ESP, GHRM and other components of green internal IC, namely, environmental management (EM), GHC, and green oOCul. has been reviewed. Seven functions of GHRM have been studied. A macro-level analyses of ES issues in India was discussed. Information on the role of job description was supplemented with that from interviews.
Findings: The study found that an integrative approach is required for the achievement of green goals. Based on literature analysis, ESP is found to be related to GHRM and other internal fields of green IC. GHRM also has interlinkages with other internal fields of green IC. A knowledge body has been created for further studies and research gaps have identified. These issues have been found to be at a nascent stage in a developing country--India.
Implications: This study will help practitioners understand the relationships between the variables which would enhance their abilities in implementing ES strategies. It also makes a case for systems approach to green management and also for the robust formulation and implementation of environmental strategies in organizations where these may be at nascent stages. A need for focus on building green intellectual capital for the achievement of green goals has also been highlighted through this study. A research model based on the hypothesized relationships has been developed for further testing and areas of research have been identified for further studies.
Keywords: Environmental Sustainability Performance; Green Human Resource Management; Green Internal Intellectual Capital; Green Human Capital; Green Organizational Culture; Environmental Management.