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International Journal of Business and Systems Research

International Journal of Business and Systems Research (IJBSR)

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International Journal of Business and Systems Research (53 papers in press)

Regular Issues

  • Environmental Sustainability Performance: A Study of the Role of Green Human Resource Management and other Green Internal Intellectual Capital Components   Order a copy of this article
    by Yasmeen Shamsi Rizvi, Raksha Garg 
    Abstract: Purpose: The purpose of this review article is to analyse the role of green human resource management (GHRM) in the implementation of the environmental sustainability (ES) strategies of organizations and how it is related to environmental sustainability performance (ESP). This study also analyses the role of the other internal fields of green intellectual capital (IC), specifically, green human capital (GHC), green organizational culture (OCul.) and environmental management (EM) systems in context of green human resource management (GHRM) and ESP. Design/Methodology/Approach: To achieve its objectives, the paper is divided in four parts: 1. Introduction 2. Literature review 3. Model 4. Discussion and Conclusion. Literature on ESP, GHRM and other components of green internal IC, namely, environmental management (EM), GHC, and green oOCul. has been reviewed. Seven functions of GHRM have been studied. A macro-level analyses of ES issues in India was discussed. Information on the role of job description was supplemented with that from interviews. Findings: The study found that an integrative approach is required for the achievement of green goals. Based on literature analysis, ESP is found to be related to GHRM and other internal fields of green IC. GHRM also has interlinkages with other internal fields of green IC. A knowledge body has been created for further studies and research gaps have identified. These issues have been found to be at a nascent stage in a developing country--India. Implications: This study will help practitioners understand the relationships between the variables which would enhance their abilities in implementing ES strategies. It also makes a case for systems approach to green management and also for the robust formulation and implementation of environmental strategies in organizations where these may be at nascent stages. A need for focus on building green intellectual capital for the achievement of green goals has also been highlighted through this study. A research model based on the hypothesized relationships has been developed for further testing and areas of research have been identified for further studies.
    Keywords: Environmental Sustainability Performance; Green Human Resource Management; Green Internal Intellectual Capital; Green Human Capital; Green Organizational Culture; Environmental Management.
    DOI: 10.1504/IJBSR.2021.10034605
  • Brand personality in Cultural Tourism and Sustainable Development by using Big Data analytics   Order a copy of this article
    by Victor Chang, Raul Valverde, Xiaoqiong Li, Jingqi Zhang, Qianwen Xu 
    Abstract: The development of science and technology has entered the era of big data today. The method of big data has provided a new way of thinking and methods for analysing and solving problems in scientific projects. Many countries benefit from cultural tourism for economic development, but they are concerned about the sustainability of these cultural resources. The paper explores the opportunity of big data in cultural tourism and sustainable development as a tool that can help to understand the needs of tourists and their relationship to brand personality. Based on Rauschnabel et als six university brand personality dimensions, this research aims to develop a model that could explain the brand personality that can support sustainable tourism by using questionnaires and statistical analysis. Data was collected through an online 2 V. Chang et al. questionnaire survey with a convenience sample of 300 tourists in China. Results show that brand personality improves tourist satisfaction and tourism commitment. Meanwhile, tourist satisfaction is related to tourism commitment in terms of tourism affective commitment and tourism normative commitment. However, the constructs acceptable, productive, athletic in Rauschnabel et als university brand personality model are not suitable to describe tourism brand personality.
    Keywords: Brand personality; Big data; Cultural Tourism; Sustainable development; Tourist satisfaction.
    DOI: 10.1504/IJBSR.2022.10030756
  • Simulate and Compare Routing Protocols for Smart Green Systems   Order a copy of this article
    by Victor Chang, Anusha Kamireddy, Qianwen Xu, Jie Li, Charalampos Psarros, Perk Lin Chong 
    Abstract: Routing protocols for smart green systems (RPSGSs) are importantly considered as one of the prime requirements for configuring the routers that help to initiate a communication between several neighboring wired or wireless routers. Although in the IoT network, it allows datagrams to travel throughout the network by following the optimal path (shortest path) for completing the data transfer session. The aim of this paper is to investigate different routing protocols which allows the advantages and disadvantages of these protocols in the IoT network can be compared with each other. Protocols such as IGRP, RIP, BGP, etc. are compared on metrics and identified predominant routing protocol. In order to implement the comparison of different RPSGSs, a network has been deployed with a Cisco packet tracer. Furthermore, the commands related to respective routing protocols are selected and used in CLI mode to configure the network. The major reason for selecting a Cisco packet tracer is that it provides a user-friendly interface on which the user can drag and drop many devices to connect together in order to perform the configuration.
    Keywords: Routing protocols for smart green systems (RPSGSs); Cisco packet tracer.
    DOI: 10.1504/IJBSR.2022.10031101
  • An integrated approach for the banking intranet/extranet information systems: the interoperability case   Order a copy of this article
    by Gerasimos Razis, Sarandis Mitropoulos 
    Abstract: This paper presents a technology-driven online loan Core Banking System, designed to fully automate the loan life cycle process. Its interoperable architecture, in both external and internal facing banking components, enables the unification and seamless collaboration of previously isolated ones. The derived workflows can be used for covering aspects from the analysis of customer data for determining the creditworthiness of the applicants, till the repayment and end of the loan. Due to the restricted human intervention the probability for errors is drastically reduced, while bank resources are made available for focusing on improving business and customer needs. In order to provide a multi-perspective evaluation of the proposed technology-driven e-loan banking system, the Balanced Scorecard method is employed which, by monitoring the performance of predefined KPIs, verified the applicability and significant value of the proposed platform.
    Keywords: interoperability; payment system; loans; web banking; core banking system; balanced scorecard.
    DOI: 10.1504/IJBSR.2022.10031295
  • Corporate Social Responsibility and Firm Performance of SMEs in an Emerging Economy: The Moderating Role of Business Strategy   Order a copy of this article
    by Victor Chang, Francisca N. Mapiye Dube 
    Abstract: To gain insight of how engaging in CSR influences firm performance a questionnaire survey from a sample of 100 SMEs from Zimbabwe was conducted. The proposed conceptual model was analyzed using multiple regression approach. Our results showed that corporate social responsibility relates positively with firm performance of SMEs. Our analysis confirmed that business strategy moderates relationship between CSR and firm performance. In other words, business strategy has a moderating effect on CSR and Firm performance. Our analysis also concludes that SMEs should adopt prospector strategy and analyzer strategies to effectively implement CSR initiatives. Our study focuses on how narrow the scope of the available CSR literature in the context Africa. This paper explores and fill literature gaps that currently exist and analyse data related to CSR in different contexts especially further examining under a lens the relationship between CSR and performance and variables that can moderate or mediate their correlation.
    Keywords: Corporate Social Responsibility; Firm Performance; Business Strategy; SMEs; Emerging Economy.
    DOI: 10.1504/IJBSR.2022.10031869
  • Board Characteristics and Banks’ Foreign Shareholdings: Evidence on Monitoring Quality   Order a copy of this article
    by José António Filipe, Vitor M. M. Pereira 
    Abstract: This research studies the effect of board characteristics such as board size, board diligence, and board committees on attracting banks foreign shareholders. Using partial least squares-structural equation modelling, the most appropriate statistical method for this research, we consider the variables of monitoring quality and the attraction of foreign investors as well as several control variables. The sample used in this research includes all banks operating in Portugal in the two periods of analysis (20112014 and 20152018). This study finds that monitoring quality has a small negative effect on attracting foreign investors and that foreign investors are not particularly interested in corporate governance. It thus provides important implications for decision makers, demonstrating that caution is needed when proposing measures and policies.
    Keywords: board characteristics; foreign shareholdings; corporate governance; board of directors; Portuguese banques.
    DOI: 10.1504/IJBSR.2022.10031877
  • Factors affecting student satisfaction in e-learning   Order a copy of this article
    by Victor Chang, Meiy Liu, Qianwen Xu, Chang Xiong 
    Abstract: The purpose of this study is to investigate the factors that influence college student satisfaction with e-learning. The author also attempts to explore the relationship between usage intention and factors affecting e-learner satisfaction. Both qualitative and quantitative methods were adopted for this study. Data were collected from a survey of 224 Suzhou undergraduates, 213 questionnaire participants and 11 interviewees. The factors affecting satisfaction with e-learning were analyzed by comparing the mean, standard deviation and t-test between satisfied and dissatisfied people. Additionally, correlation analysis and multiple regression analysis were conducted to examine relationships between factor variables (external factors, internal factors) and the usage intention of online courses. There are mainly four findings discussed and presented in this paper. Our findings may assist faculty in designing quality online courses to meet students' needs better. Adequate instructional methods, support, course structure and design can improve student satisfaction.
    Keywords: E-learning; college students; satisfaction; online course; course design; learning abilities; learning intention.
    DOI: 10.1504/IJBSR.2022.10031981
  • Using Human Anatomy and Physiology to Explain Business Organization Effectiveness   Order a copy of this article
    by Emmanuel Osafo 
    Abstract: With systems theory as the foundation for this work, I explore the anatomy and physiology theories in discussing important business strategy, leadership, and organisation development. This work seeks to provide business and management professionals the impetus to approach strategic development efforts from systems theory perspective that emanates from the theories of anatomy and physiology for greater outcomes. The cephalocaudal principle which emphasizes the need to gain control of the head, first during the human development process will be highlighted in the concluding session of this paper. Similar to the functioning of the head in the human development process, improved performance in organisations require a dynamic and functional leadership that inspires growth and development. To obtain optimum outcomes from available resources, organizations are encouraged to commence their strategic planning efforts with effective leadership development. Thus, progressive leadership strives to adjust to the prevailing business environment to remain relevant and competitive.
    Keywords: Leadership; Systems Theory; Organisational Systems; Organisational Effectiveness; Human Anatomy and Physiology; Cephalocaudal Principle; Organisation Development; Strategic Planning; Head.
    DOI: 10.1504/IJBSR.2022.10032509
  • The drivers of customer satisfaction, trust, commitment, and loyalty among Chinese customers   Order a copy of this article
    by Yun Chu, Arturo Z. Vasquez-Parraga, Jianyu Ma 
    Abstract: This study 1) investigates key factors driving customer satisfaction, trust, commitment, and loyalty among Chinese consumers, 2) builds a model that reflects the way Chinese consumers develop and maintain customer satisfaction, trust, commitment, and loyalty, and 3) tests hypotheses representing the relationships in the model. A cross-sectional survey method is employed to study the impact of nine factors identified as consumer characteristics of Chinese culture on four key variables in customer relationships: customer satisfaction, trust, commitment, and loyalty among Chinese consumers. The results show that three drivers have a significant effect on customer satisfaction or trust; other drivers, including two unique Chinese characteristics, Ren Qing and Mian Zi, do not convey a significant influence on trust or the other measures of customer relationship. The implications for both academia and practitioners are presented.
    Keywords: Chinese customer loyalty; Satisfaction; Trust; Commitment; Ren Qing; Mian Zi (Face).
    DOI: 10.1504/IJBSR.2022.10032670
  • Analysis of Young Banked and Unbanked Customers’ Usage, Satisfaction, Trust and Loyalty for Mobile Money Services in Ghana.   Order a copy of this article
    by Bedman Narteh, Eric Yeboah-Asiamah, Eric Ato Mackin 
    Abstract: This study assesses mobile money usage, satisfaction, trust and loyalty among young banked customers and unbanked customers in Ghana. Two models were developed for bankers and for non-banked customers, and tested via Partial Least Square (PLS) Structural Equation Modelling (SEM) in SmartPLS. Data were collected from a cross-section survey of 700 mobile money users with response rate of 72.4%. The findings indicate that, for young customers without a bank account, satisfaction significantly influence customer loyalty whilst trust predict active usage. Interestingly, however, the relationship between trust and loyalty to mobile money was insignificant but active usage lead significantly to customer loyalty. Despite the contextual limitation, this research has validated two theoretical models of antecedent of loyalty from the lenses of mobile money and provided implications for the planning and allocation of resources and capabilities that are required to enhance young consumers trust, satisfaction, active usage and loyalty.
    Keywords: mobile money; young banked; satisfaction; trust; usage; unbanked; Systems; Technology; Ghana.
    DOI: 10.1504/IJBSR.2021.10032702
  • Emergent NPD process and development risks for IoT: an exploratory case study in agri-tech   Order a copy of this article
    by Boyeun Lee, David Hands, Rachel Cooper, Paul Coulton 
    Abstract: With the emergence of internet of things (IoT) as a new source of big data, businesses face new opportunities as well as emergent challenges. Recent research claims digital technology can enable new kinds of development processes that are distinctive from their counterparts in 20th century. However, although academics and practitioners often critically debate the IoT, minimal attention has been focused on new product development (NPD) processes; arguably, one of the most critical marketing plans and implementation process activities undertaken within the organisation. Thus, this paper aims to contribute to a new understanding of IoT NPD processes. To achieve this aim, a comprehensive literature review was undertaken primarily focusing on traditional NPD design processes and reviewed against, a featured case study, IoT NPD processes. The relevance of IoT NPD against the characteristics of existing NPD processes, are subsequently reviewed and critically debated. Finally, NPD processes and the meaning of design within an IoT context is critically reframed. In essence, this paper summarises how NPD processes and the role of design could be improved and proposes a set of guidelines with an accompanying conceptual framework for IoT NPD processes.
    Keywords: New Product Development Processes for IoT; Internet of Things; IoT development risks; Value creation for IoT; Design for IoT.
    DOI: 10.1504/IJBSR.2022.10032910
  • Influential factors in decision support capabilities of a mobile-enabled interactive analytical dashboard system   Order a copy of this article
    by Bih-Ru Lea, Hokey Min, Wen-Bin Yu 
    Abstract: With the growing complexity of the decision-making process in business applications, a mobile-enabled analytical dashboard system becomes a popular visualization tool to harness the power of big data for timely and more informed decisions. To maximize the usefulness of an analytical dashboard system as a decision support tool, this paper identifies a host of factors influencing the decision support capabilities including the user’s device type, IT knowledge, daily mobile usage, country of origin, gender, number of computer classes taken, and year in school. The results indicate that a user’s device type and computer knowledge significantly influence both the efficiency and effectiveness of an interactive analytical dashboard system to enhance its decision support capabilities. The user’s country of origin also influences the effectiveness of the dashboard’s decision support capabilities.
    Keywords: analytical dashboard system; data visualization; decision support; mobile analytics; mobile devices.
    DOI: 10.1504/IJBSR.2022.10033395
  • Body adornment and interaction aesthetics: a new frontier for assistive wearables   Order a copy of this article
    by Patrizia Marti, Annamaria Recupero 
    Abstract: The paper addresses the challenge of balancing the tension between a problem-solving attitude in the design of assistive devices, with an ethical, aesthetic and cultural approach to design for people living with a temporary or permanent impairment. The topic is developed presenting two design cases. The first case addresses a permanent disability. It is a suite of smart jewels tailored for hearing impairment, which sense environmental sounds (e.g., doorbell, someone calling) and notify the wearer of their occurrence through different modalities (light patterns, vibrations, shape changes). The second case addresses a temporary impairment. It is an orthodontic facemask for the correction of malocclusions in children, that has customised aesthetics and ergonomics and is associated with a digital game. The cases illustrate the experience-centred participatory design adopted to mitigate the stigma associated with current wearable assistive devices and promote a cultural shift to transform assistive wearables into beautiful, playful, gender-appropriate accessories.
    Keywords: Wearables; Assistive devices; Experience-centred design; Participatory design; Disability; Temporary Impairment; Aesthetics;.
    DOI: 10.1504/IJBSR.2022.10033864
  • The Creativity 4.0 Framework. Outlining the influences on creativity in the digital era   Order a copy of this article
    by Carmen Bruno, Marita Canina 
    Abstract: We are in the middle of a digital transformation in which emerging digital technologies are completely reshaping the way in which people learn, work, behave and socialize. Individual and the whole society is living in an onlife reality, which represent a hyperconnected experience that is modelling our digital culture and impacting the social, behavioural and cognitive development, especially for the generation that are growing up with digital habits (smartphones, tablets, video games, etc.). In this transformation, creativity has been recognized as one of the most distinctive human skill, especially in the necessary collaboration between human and machine. A fundamental issue for design that arises from this context concern the impacts of the human and technological co-evolution on the creative process. The objective of this paper is to present the Creativity 4.0 Framework, its structure and building process. The framework highlights the most crucial factors of creativity that support the different step of the design process and support the identification of the enabling and inhibiting condition for creativity brought by the digital transition.
    Keywords: Creativity factors; creative design process; digital transition; enablers; inhibitors; digitally enhanced people; creative empowerment.
    DOI: 10.1504/IJBSR.2022.10034298
  • Reminiscence and Nostalgia: Designing Feasible Solutions for Dementia Care   Order a copy of this article
    by Silvia Maria Gramegna 
    Abstract: The recreation of nostalgic feelings and memories has deep psychological implications for human beings, as it can increase self-esteem, social cohesion and connectedness. Applying this approach to dementia care may enable designers and researchers to reframe the use of memories to generate new methods of intervening on/in the interiors of care homes. It suggests a therapeutic use of nostalgia in the development of environmental solutions for dementia care units. Nostalgia and archetypical elements can be viewed as the active component of therapeutic success in Reminiscence Therapy in dementia care home design.
    Keywords: Dementia; Nostalgia; Interior Design; Non-Pharmacological Therapies; Reminiscence.
    DOI: 10.1504/IJBSR.2022.10034299
  • Factors that Influence Decision-making over Online and Face-to-Face Examination preparation training courses   Order a copy of this article
    by Victor Chang, Fangyu Wang, Qianwen Xu 
    Abstract: The advent of digital technology indicated that there would be an evolutionary change for education. Distance education has become a widely used means in both campus and training institutions. With the continuous development in technology, distance education has gained popularity among college students and colleges. Yet, a huge gap still exists between the market shares of online courses and traditional classroom courses. The majority of students in universities worldwide choose between online courses and traditional courses. This study seeks to investigate the factors that influence students' decisions of not accepting online courses over traditional classroom courses. The findings give an informed perspective on which option is more helpful and significant for both educational institutions and students who choose to study in these institutions.
    Keywords: e-learning; face-to-face learning; online learning; integration of online and face-to-face learning; e-learning case study.
    DOI: 10.1504/IJBSR.2022.10034413
  • Using Soft Systems Methodology to Corporate Cultural Change System Analysis   Order a copy of this article
    by Maryam Ebrahimi 
    Abstract: Cultural changes in a large corporation which was split into several smaller separate corporations, under new vision, mission, and leadership, and the need of a different culture deal with a fuzzy condition. Using soft systems methodology (SSM), the cultural change is analysed in the National Petrochemical Company (NPC). After data collection by means of interviews with stakeholders involved include senior manager, middle managers, employees, and customers, the richest possible picture of the problem situation is built up, root definitions via the mnemonic CATWOE are applied to define the relevant systems including the cultural change coalition, strategy formulation, structure reorganising, human resources management system redesigning, and training managers to be coachers. Accordingly, the conceptual model declaring the essential plans for the transition from the current status to the desired status is developed. Desired state includes the cultures of goal orientation, innovation, social responsibility, and humanism.
    Keywords: soft systems methodology; SSM; organisational culture; change management; social responsibility; innovation; training; organisational strategies; human resources.
    DOI: 10.1504/IJBSR.2022.10034984
  • The Effect of Underreaction and Overreaction of Firm Stocks to Firm Valuation: Data from the Indonesian Stock Exchange   Order a copy of this article
    by Puji Handayati, Lioni Indrayani, Yohanes Indrayono 
    Abstract: This study contributes to the literature on behavioural finance by providing a case study on underreaction and overreaction uses the model of investor sentiment of firm stocks firm valuation in the Indonesian listed firms. The results indicate that businesses with more intangible assets can better measure overreaction as compared to those with more tangible assets. The firms’ value is found to positively correlate with total assets and profits for companies in which their stocks are characterised by overreaction but have no correlation to book value. Financial institutions and stocks in the wholesale industry demonstrated remarkable overreactions. However, the automotive, building and construction, food and beverage, and cement industry show evidence of higher underreaction. This study identifies that most stocks are considered as the overreaction to news of a firm’s financial statements. Investors may buy stocks from the business with more tangible assets which are profitability and sales increase.
    Keywords: underreaction; overreaction; behavioural finance; sentiment; investing psychology.
    DOI: 10.1504/IJBSR.2022.10035058
  • Open Innovation Implementation to Encourage Corporate Entrepreneurship Through Product-Service System to Sustain Industrial Estate Firms: An Indonesian Evidence   Order a copy of this article
    by Christina Wirawan, Gatot Yudoko, Yuliani Dwi Lestari 
    Abstract: Industrial estate firms have limited land and buildings as their main business so that they need to create a new business model and innovations. Open innovation is a concept that emphasises the external resources used for creating ideas and innovations to encourage corporate entrepreneurship. This article builds a conceptual framework about open innovation implementation to encourage corporate entrepreneurship through PSS for Indonesian industrial estate firms. This article also compared open innovations implementation between state-owned and private-owned industrial estate. To build the conceptual framework, deductive and inductive approach used. This study found that corporate entrepreneurship and open innovation concepts apply to Indonesian industrial estate firms. However, there are open innovation implementation differences between state-owned and private-owned industrial estate firms, the more outside resources involved, the more creative and variety of innovations obtained. The novelty of this article is to combine open innovation, corporate entrepreneurship and PSS concept for industrial estate firms.
    Keywords: corporate entrepreneurship; Indonesian industrial estate firms; open innovation; product-service system; PSS.
    DOI: 10.1504/IJBSR.2022.10035351
  • Factors influencing innovation and operating performance in power distribution companies   Order a copy of this article
    by Tuan Le-Anh, Tam Nguyen, Hung Duong 
    Abstract: In the Vietnam economy, power distribution companies play a very important role and are responsible for distributing electricity to all consumers in Vietnam. This research analysed factors influencing management innovation and operating performance in this type of company. In this study, we tested 14 hypotheses using data collected from 130 top managers and other key personnel from power distribution companies in Vietnam. The data had been analysed using the exploratory factor analysis and PLS-SEM approach. The results confirm that organisational learning, workforce capability, and network involvement have positive influences on management innovation. Among these factors, network involvement has the highest impact. The study also shows the important roles of intra-organisational antecedents to mediate the relationships between top management support, network involvement and management innovation. A surprising result is that management innovation does not have a direct impact on operating performance, but shows an indirect influence through technological innovation.
    Keywords: management innovation; technological innovation; state-owned power corporation; impacting factors; power distribution company.
    DOI: 10.1504/IJBSR.2022.10035379
  • The Effect of Experience Quality on Behavior Intention: The Mediating Role of Tourists’ Perceived Value in Subak Cultural Landscape of Bali, Indonesia   Order a copy of this article
    by Gallang Perdhana Dalimunthe, Yuyus Suryana Sudarma, Dwi Kartini, Diana Sari 
    Abstract: This article examines the relationship between international tourist’s experience quality and perceived value on behaviour intention for the subak cultural landscape as a heritage destination in Bali, Indonesia. The study focused on the impact of functional value, education value, emotional value, and novelty value together with experience quality as the driving force towards behaviour intention. A total of 250 sets of structured questionnaires were distributed to tourists who visited the subak cultural landscape. Data were analysed using structural equation modelling (SEM) to identify the relationship between three variables. The results indicate that experience quality and tourist’s perceived value have significant effect on behaviour intention. The study also reveals the tourist’s perceived value as the mediator for experience quality and behaviour intention. This study highlighting the importance of experience quality and tourist’s perceived value for heritage destination, also providing implications for the government towards the international tourists behaviour intention in heritage destinations.
    Keywords: experience quality; destination image; perceived value; behaviour intention; heritage tourism; Indonesia.
    DOI: 10.1504/IJBSR.2022.10035467
  • Using systems thinking to investigate the sustainability of digital fabrication projects in the humanitarian and development sector   Order a copy of this article
    by Lucia Corsini, James Moultrie 
    Abstract: Recently, designers have started using digital fabrication to create new solutions to meet global challenges. However, many technology projects in the humanitarian and development sector have been criticised for failing to deliver sustainable solutions. This study responds to these concerns by investigating the sustainability of digital fabrication projects in the humanitarian and development sector. A systems approach is used to synthesise knowledge from 14 digital fabrication projects in healthcare, education and water and sanitation. Causal loop diagrams are created to investigate the relationships between the drivers and barriers to sustainability. Several systems archetypes are also identified revealing potential leverage points for driving more sustainable solutions. The paper contextualises these findings by drawing on theories from participatory development and cosmopolitan localism. It concludes that digital fabrication presents an opportunity for more local and participatory design, however sustainability is being undermined by a tendency to seek short-term solutions.
    Keywords: systems thinking; sustainability; digital fabrication; humanitarian; development.
    DOI: 10.1504/IJBSR.2022.10035578
  • Agency Problem, Intellectual Capital and Good Corporate Governance Model for Village-Owned Enterprises (BUMDes) in Indonesia
    by Abdul Ghofar, Hendi Subandi, Areta Widya Kusumadewi 
    Abstract: This study develops a good corporate governance model suitable for implementation in village-owned enterprises, by identifying and analysing factors contributing to agency problems found in these places as a result of their unique business characteristics. Furthermore, this study seeks to explore the intellectual capital phenomenon using a qualitative perspective to discover why and how village-owned enterprises manage their intellectual capital. This study was conducted using the grounded theory method. This study contributes to the literature on good governance and intellectual capital and provides a clear picture of corporate governance model development in village-owned enterprises. Most previous literature focuses on the implementation of corporate government model in listed companies which are different from village-owned enterprises.
    Keywords: good corporate governance; agency cost; agency problem; intellectual capital; village-owned enterprises; BUMDes; Indonesia.
    DOI: 10.1504/IJBSR.2022.10035788
  • Exploring LARG Management Concepts Within Business Model CANVAS: A Theoretical Approach   Order a copy of this article
    by Maria Do Rosário Cabrita 
    Abstract: As the global business landscape dramatically alters, there needs to be a similar change in the way organizations are performing and in which supply chain strategies are determined. One interesting debate has centered on the relative merits of lean, agile, resilient and green (LARG) philosophies and how they can contribute to building a companies competitive advantage. Combining the existing understanding of concepts - Business Model (BM) and LARG principles - this paper focuses on the multidisciplinary area of LARG in business models and adds insights to the discussion about BM tools and particularly on the Business Model Canvas (BMC) as a framework to develop LARG principles in business settings. Although recognizing the limitations when trying to align LARG principles and the building blocks of BMC, this research aims to contribute to the discussion on creating an ideal type of BM to be adapted to LARG paradigm. To the knowledge of the authors, it is the first attempt to critically review the empirical research articles in LARG and Business Model Canvas (BMC).
    Keywords: Business Model; Business Model Canvas (BMC); LARG paradigm; Lean; Agile; Resilient and Green philosophies.

  • The Effect of Mobile Phone Penetration on E-commerce Diffusion: A Global Perspective Using Structural Equation Modelling   Order a copy of this article
    by Muftawu Dzang Alhassan, Ibrahim Osman Adam 
    Abstract: Mobile technologies especially mobile phones have become an essential part of individual lives. This has led to a swift change in people’s engagement in electronic commerce. Whilst information systems literature touts the benefits of mobile technology in propelling e-commerce, there is lack of studies that have empirically examined the dual effects of mobile infrastructure and mobile affordability on e-commerce adoption at the global level. Furthermore, on the linkages between mobile infrastructure, mobile affordability, and e-commerce adoption, the mediating role of trust has not been widely explored. To fill this gap, we develop and empirically validate an integrated e-commerce model based on the swift trust theory. We rely secondary data from 107 countries and partial least square structural equation modelling as the analytical tool. Our findings show that whilst mobile infrastructure and mobile affordability does not positively influence ecommerce uptake, trust significantly influences e-commerce adoption at the global level. Also, the mediating role of trust was not supported. We provide some directions for future research.
    Keywords: mobile infrastructure; mobile affordability; e-commerce adoption; mobile technology.
    DOI: 10.1504/IJBSR.2022.10035995
  • Islamic Financial Institutions Performance Pre and Post Global Financial crisis 2007/2008: Empirical Insights from Gulf Cooperation Council (GCC)   Order a copy of this article
    by Mosab Tabash, Mohammed Alnahhal, Noushin Bagheri 
    Abstract: The current study examines the financial performance of 19 Islamic financial institutions (IFIs) in five GCC countries, namely the United Arab Emirates, Saudi Arabia, Qatar, Bahrain, and Kuwait. Return on assets (ROA) and return on equity (ROE) were examined in the period ranging from 2006 to 2016. Micro and macro variables are used as independent variables. Some financial indicators such as size, assets management, and financial risk are used as independent variables to predict the dependent variables, namely, ROE and ROA. Multiple linear regression analysis was applied. The global financial crisis 2007/2008 has affected negatively these IFIs systems not only from 2007 until 2009 but also in 2010 and 2011 at a small scale. The predicted values were compared to the real values of ROE and ROA in the period 2007 to 2011. Results showed that the effect of the global financial crisis occurs in terms of lower ROE and ROA values than predicted by the model. The results of the current study are very beneficial for policy-makers and regulators who are interested in Islamic finance industry.
    Keywords: financial crisis; regression models; Islamic finance institutions; systems; Gulf Cooperation Council; GCC.
    DOI: 10.1504/IJBSR.2022.10036153
  • E-Commerce Assistant Application incorporating Machine Learning Image Classification   Order a copy of this article
    by Victor Chang, Robert Marshall, Qianwen Xu, Anastasija Nikiforova 
    Abstract: The rise of mobile applications has helped to provide information in a broader network of products remotely. They simplify the identification of products by using their barcode or even an image of the item. This paper, therefore, aims to create an e-commerce assistant Android application that incorporates machine learning, more precisely, image classification, to assist potentially disadvantaged people on a tight budget in looking to save money. This is achieved by collecting an image dataset of essential products, training a machine learning model, and applying it to the developed application. Although the proposed solution appears to be useful and consistent with all the defined goals, the available datasets are currently insufficient, taking into account both their size and quality of individual images, which negatively affect the machine learning model and limit the potential of the solution being developed. We concluded that our final product succeeds in serving the basic functionality of the app’s requirements. In the future, we will reach a wider network of users and investigate their needs, then develop these functions into the application.
    Keywords: e-commerce applications; e-commerce; electronic commerce; machine learning; image classification; disadvantaged people.
    DOI: 10.1504/IJBSR.2022.10036200
  • Modelling the barriers of online shopping in the Philippines using the ISM-MICMAC approach   Order a copy of this article
    by Vanessa Grace G. Guerrero, Roy Jucip T. Basar III, Honey Rose N. Borden, Manuel Lorenzo G. Busano III, Xelani Kaye A. Gonzales, Kafferine Yamagishi, Lanndon A. Ocampo 
    Abstract: With a significant share of the Philippine population going online, online shopping has become an emerging trend. As the number of online shopping transactions increases daily, it has become increasingly important to understand the barriers that hinder the market. Despite its importance, current literature considers buyers’ perspectives with limited insights on the sellers’ perceptions. Understanding the sellers’ point of view provides a holistic analysis of these barriers for better practical insights. As a case in point, with the Philippines, this study attempts to identify the barriers of online shopping and their interrelationships, both from the sellers’ and buyers’ perspectives, using interpretive structural modelling and MICMAC analysis. Findings show that internet connection and the need for the product’s sensory experience are highly relevant barriers to the sellers. On the other hand, buyers emphasise the need for the product’s sensory experience than the rest of the barriers. The managerial implications of these findings are discussed.
    Keywords: online shopping; barriers; interpretive structural modelling; ISM; MICMAC analysis; systems; the Philippines.
    DOI: 10.1504/IJBSR.2022.10036295
  • Wine preferences and perceptions during the Covid-19 pandemic: An empirical study of self-image and demographics preferences   Order a copy of this article
    by Alan D. Smith 
    Abstract: The purpose of this research is to examine the preferences, images, and attitudes held by wine consumers and the effects they have on consumer purchasing behaviour to assess potential marketing strategies for wine product companies The current Covid-19 global pandemic may have significantly impact previous patterns of wine consumption A consumer behaviour segmentation model (Johnson and Bruwer, 2007) was be used in this study to analyse consumer behaviour in wine consumption and purchasing This model provides an analytical framework that marketing efforts may use to identify wine-related purchasing behaviour It found several significant relationships among gender, age, and preferred types of wine, self-images mature wine consumers held of wine’ and the locations/occasions where wine is consumed; and several factors that influence wine purchases and their correlation with the amount spent on wine per month as well as the location where wine is purchased using MANOVA, Chi-square, and Pearson’s R techniques.
    Keywords: consumer behaviour; Covid-19; MANOVA; wine industry.
    DOI: 10.1504/IJBSR.2022.10036356
    by K.R. Shriram, S. Kishore Karthiban, A. Charan Kumar, S.K. Mathiarasu, P.G. Saleeshya 
    Abstract: Industries implemented lean techniques experienced a saturation of leanness after a certain period of time. This forced them to look out for optimised lean models. The combination of lean and the internet of things (IoT) promises astonishing advances in the improvement of leanness. This paper focuses on the improvement of leanness with the aid of IoT systems. A case study was performed in a leading board paper manufacturing industry. Fuzzy logic-based lean assessment model assessed the leanness of the industry. Lean tools like value stream mapping, root cause analysis, Jidoka, etc. were performed to identify and eliminate the lean wastes. IoT-based systems were modelled. Leanness of the industry was computed before, after lean implementation and after IoT implementation. The results were used to contrast the improvements shown by lean practices and IoT systems individually, and proved that the combination of lean and IoT have a greater potential for industries in the future.
    Keywords: lean manufacturing; leanness; lean index; fuzzy logic; digitalisation; internet of things; IoT.
    DOI: 10.1504/IJBSR.2022.10036457
    by Mohd Taufik Mohd Suffian, Zuraidah Mohd-Sanusi, Mohd Zulfikri Abd Rashid, Mohd Soffi Puteh, Zulkifli Mohd Ghazali 
    Abstract: Related party transactions are a common business activity with such transactions taking place in firms that have never been implicated in accounting and financial fraud. These transactions are integral to sound business exchanges that contribute to a robust financial standing of a firm. However, related party transactions can pose a threat to the performance of a business if the transaction exercises are left unchecked. This study investigated the relationship between related party transactions and firm performance between 2013 and 2017. This specific timeframe was chosen to analyse the effects of MFRS 124 (related party disclosures) on related party transactions since MFRS 124 came into effect on 1st January 2012. According to an analysis of 1,436 firms in a five-year timeframe, there is a significant correlation between related party transactions and how well a business performs. Therefore, it can be deduced that related party transactions constitute an important variable in the performance of Malaysian public listed companies.
    Keywords: related party transactions; RPTs; firm performance; return on equity; ROE; Malaysia.
    DOI: 10.1504/IJBSR.2022.10036671
  • Mediating Effect of Perceived Organizational Support in the relation between Job Stress and Organizational Commitment   Order a copy of this article
    by Amar Kumar Mishra, Rajesh Kumar Upadhyay, Anjali Chaudhary, Anita Singh 
    Abstract: Every employee in some way or another feels stress in their job due to their interaction with innumerable strategy, structure, systems, and styles continuously and inevitably. The ongoing pandemic across the globe has created a sense of mistrust, suspicion, and insecurity among the employees in almost every sector, increasing job stress and eroding organisational commitment, especially affective one; putting the survival of organisations at stake in the long run. However, organisations that will stand with employees extending their support and succeed in making their employees perceive the organisational support will not only keep at a bay the threat of survival but eventually will be the one to grow and prosper in the future. In the present paper; the researchers have explored the relationship between job stress, perceived organisational support, and organisational commitment among employees of higher education institutions, India using cross sectional research design and found that the erosion of organisational commitment that has resulted due to job stress during the pandemic can be restored through organisational support.
    Keywords: job stress; organisational commitment; perceived organisational support; HEI.
    DOI: 10.1504/IJBSR.2022.10037681
  • A system dynamics approach to strategy planning by small and medium-sized enterprises in the renewable energy sector   Order a copy of this article
    by Maryam Ebrahimi 
    Abstract: Small and medium-sized enterprises (SMEs) are key drivers of sustainability. Using a system dynamics computer simulation model, this paper aims to provide a general dynamic model for strategy planning in SMEs working within Iranian renewable energy industry. The model structure covers issues related to sales and marketing, innovation, production, installation, and maintenance. Results from this research showed that as strategies SMEs should build alliances like joint ventures or mutual investment corporations, implement effective mechanisms to capture and use knowledge and experience, and provide their customers, particularly the major and profitable ones with diverse services. The main contributions of this paper are the insights into the SMEs of the renewable energy sector and designing their dynamic work structure to support chief executive officers in strategy planning, and finally, proposing general strategies for the purpose of faster dealing with inquiries and fulfilling the orders regarded as primary attributes of performance.
    Keywords: system dynamics; small and medium-sized enterprise; SME; renewable energy; strategy; performance.
    DOI: 10.1504/IJBSR.2022.10037682
    by Deoclécio Junior Cardoso Da Silva, Julio Siluk, Roger Da Silva Wegner, André Brum Missaggia, Natalia Pedroso Serpa, Leoni Pentiado Godoy 
    Abstract: Civil construction projects must be evaluated to guarantee maximum assertiveness. The objective of the study was to determine the best company for the execution of a condominium expansion project, using multicriteria methods to assist in the decision-making of a condominium administrator. The analytical hierarchy process (AHP) was used to define the criteria for analysing the three candidate companies and the fuzzy TOPSIS method was used to select the company to carry out the project. The results showed that the people criterion, was the most prioritised by the manager, revealing the importance of investing in the development of employees, which is reflected in the services provided.
    Keywords: multicriteria decision making; selection of construction projects; analytical hierarchy process; AHP; fuzzy TOPSIS; sensitivity analysis.
    DOI: 10.1504/IJBSR.2022.10037878
  • The Effect of IT Flexibility and IT Governance on Business   Order a copy of this article
    by Farzaneh Mardan, Neda Abdolvand, Saeedeh Rajaee Harandi 
    Abstract: Business-information technology (IT) alignment has become a very complex phenomenon, and many organisations are wondering how to achieve it. Despite the variety of methods used to address this issue, there are few studies on the impact of IT flexibility and IT governance on IT-business alignment, which is the objective of this study. The results of the study using partial least squares (PLS) method indicated that among IT governance principals the structure (path coefficient = 0.09, T-value > 1.96), process (path coefficient = 0.26, T-value > 1.96), and relational mechanisms (path coefficient = 0.20, T-value > 1.96) were effective on business-IT strategic alignment. In addition, among It flexibility components the modularity (path coefficient = 0.12, T-value > 1.96), and compatibility (path coefficient = 0.26, T-value > 1.96) had significant effect on business-IT strategic alignment. Moreover, according to the Friedman test results, relational mechanisms have the strongest impact on business-IT strategic alignment.
    Keywords: IT governance; IT flexibility; business – IT strategic alignment.
    DOI: 10.1504/IJBSR.2022.10038269
  • Factors affecting product design process in traditional societies: A thematic content analysis of novice designers self reports   Order a copy of this article
    by Priyanka Rai, Prakhar Verma, Abhishek Dahiya, Jyoti Kumar 
    Abstract: New product design and dissemination in traditional societies have been reported to face resistance. The cause of resistance has not been well reported in literature. Also, in general, the product design processes for traditional societies have not been sufficiently reported in literature. This paper reports findings from qualitative research with ten novice designers who had followed a product design process for a selected traditional society in India. Also, this paper reports the details of the process of design followed. Novice designers had initially immersed in the traditional environment of rural animal husbandry practices by women for about 40 hours where they participated, observed and interviewed the women. Based on the research data, needs were identified and later studio exercises were done to develop designs for the identified needs. At the end of the product design activity, the designers were interviewed one-on-one, using a semi-structured qualitative interview protocol.
    Keywords: social innovation; culture; design; tradition; novice designers; design thinking.
    DOI: 10.1504/IJBSR.2022.10038270
  • Internationalisation business strategy via e-commerce   Order a copy of this article
    by Leandro Ferreira Pereira, Yuliya Tovstolyak, Renato Lopes Da Costa, Rui Gonçalves, Álvaro Dias 
    Abstract: E-commerce eliminated national borders between countries and provided a new dimension to the internationalisation process. Technological developments have made the study of electronic commerce in the international environment inevitable. This study highlights the possibilities and challenges of e-commerce and, consequently, the impact of this form of internationalisation on company strategy. For the development of an empirical study, five case studies were analysed with the primary objective of exploring the motivations that led companies to expand online. As the consumer is the leading player in this process, its perspective concerning ecommerce was studied. The results suggest a connection between internationalisation strategies and the adaptation to e-commerce and it makes clear that e-commerce is one of the main internationalisation strategies, characterised by a low level of risk and a low level of investment needs.
    Keywords: e-commerce; internationalisation; e-marketing; innovation; social media; strategy.
    DOI: 10.1504/IJBSR.2022.10038644
  • Enhancement of product design capability in the high-tech manufacturing industry   Order a copy of this article
    by Tun-Chih Kou, Chang-Tang Chiang, Bruce C. Y. Lee 
    Abstract: Satisfying customer demand represents a challenge for product designers because manufacturers must clearly understand what design aspects meet customer desires to obtain a competitive advantage in the market. However, little empirical articles focus on examining robust design capability connects new technology and aesthetics, matches the manufacturing process, and meets customer needs. This paper addresses gaps and proposes a conceptual model that assesses the relationship among internal cross-functional coordination, external solid supply chains, and customer orientation, and design capability. The conceptual model was tested by 240 self-administrated questionnaires from contract manufacture practitioners in Taiwan and analysed by structural equation modelling (SEM). The results provide evidence that interfunctional coordination is a basis for building more effective supply chain architecture and customer orientation. Additionally, supply chain and customer orientation positively affect design capability, and design capability plays the critical role as a mediator in the improvement of new product performance. Implications are discussed.
    Keywords: product design; new product development; NPD; technology; systems; supply chain architecture.
    DOI: 10.1504/IJBSR.2022.10038852
  • The impact of firm-specific determinants, external factors and voluntary disclosure on capital structure: An empirical analysis of Islamic banks in Yemen   Order a copy of this article
    by Eissa A. Al-Homaidi, Mosab Tabash, Borhan Omar Ahmed Al-dalaien, Amgad S.D. Khaled, Fatehi Almugari 
    Abstract: The purpose of this paper is to examine the impact of firm-specific features, external factors, and voluntary disclosure on capital structure of three Islamic banks in Yemen. The capital structure is measured by banks’ leverage (LEV) was considered a dependent variable that worked against firm-specific determinants, macroeconomic factors, and voluntary disclosure. The results indicated that voluntary disclosure has a significant influence on capital structure. The results indicated that among the firm-specific variables, assets-in-place, performance, and bank size are found to have a strongly significant influence on capital structure. With regard to macroeconomic variables, the results revealed that economic activity (GDP) and inflation rate are found to have an insignificant influence on capital structure. The research paper suggested that bankers recognise voluntary transparency in a manner that would enhance financial leverage for Islamic banks. To the researcher’s best knowledge, there is no empirical evidence examined the relationship between firm-specific characteristics, external factors, and voluntary disclosure with financial leverage in the annual reports of Islamic banks’ working in Yemen.
    Keywords: firm-specific factors; macroeconomic factors; voluntary disclosure; VDI; financial leverage; Islamic institutions; Yemen.
    DOI: 10.1504/IJBSR.2022.10039048
  • Evaluating Equal Employment Opportunity in Indonesian Industries to Accommodate Disability Workers   Order a copy of this article
    by Nurus Sa’adah, Ratna Sesotya Wedadjati, Ahmad Fauzan Asmara 
    Abstract: The disabled person has difficulty finding a decent job according to their skills because of no job available. To address this, the government created a regulation requiring companies to provide equal opportunities to people with disabilities. After the regulation was enacted, it was not implemented to the maximum in private and state-owned enterprises (SOEs). Therefore, the purpose of this research is to find out how employment opportunities in Indonesia for people with disabilities, what forms of equal employment opportunity (EEO) for people with disabilities, and whether Indonesian HR managers know the rules governing disability quotas. Data collection with focus group discussion (FGD) and interviews conducted by involving managers and staff members of human resources who are members of the Indonesian national movement competent. This study concluded that the quota of 1% had not been met for non-SOE companies, so it can be said that EEO is not carried out in non-SOE companies, while for state-owned enterprises has begun to be enforced primarily in the recruitment process.
    Keywords: equal; employment; opportunity; equal employment opportunity; EEO; industries; accommodate; disability workers.
    DOI: 10.1504/IJBSR.2022.10039574
  • The Chinese Presence in the Arab Region: Lebanon at the Heart of the Belt and Road Initiative   Order a copy of this article
    by Mohamad Zreik  
    Abstract: In 2013, Chinese President Xi Jinping announced the launch of the Belt and Road Initiative, which aims to revive the ancient Silk Road. China uses new information technology and advanced equipment to implement projects, and the Chinese administration has allocated huge sums for the smooth running of the proposed projects. The Chinese administration has recently raised its relations with the Arab region to take advantage of its strategic geographic location along the land and sea routes for the initiative and reach Arab oil due to increasing Chinese consumption. In this paper, the researcher used qualitative descriptive analysis to explain the bilateral relationship in-depth and understand the Belt and Road Initiative in the Arab region. The paper concluded with Lebanon’s important role in the smooth running of the initiative in the Arab region. The Lebanese role will not be effective without the official decision to partner with China.
    Keywords: Belt and Road Initiative; Chinese Foreign Policy; Sino-Arab Relations; Sino-Lebanese relations; economic cooperation; China; Lebanon.
    DOI: 10.1504/IJBSR.2022.10039690
  • Introducing BLOC-ICE for Exploring System Concept   Order a copy of this article
    by Shaligram Pokharel  
    Abstract: In this paper, a generic framework, called BLOC-ICE, is proposed for exploring system to develop a system diagram. The framework uses seven elements to assist in the visualisation, progressive exploration, and elaboration in order to develop the system diagram that meets the system’s stated goals. Once the system diagram is developed, each part of the system can be designed through qualitative and quantitative methods, and simulation. The application of the framework is demonstrated through simple examples. The proposed framework can be used to explore system design and development in technical, social, and business fields. The paper also provides empirical results based on the data obtained through a survey of the graduates who learned this framework with the author. The analysis shows a good value of the framework in system exploration and design. The business implication of the framework is also discussed.
    Keywords: systems; system diagram; system thinking; system concept; system exploration; system approach.
    DOI: 10.1504/IJBSR.2022.10039739
    by Antonio Focacci 
    Abstract: COVID-19 pandemic and resulting global economic contraction will stress all countries’ fiscal frameworks raising several concerns about real and effective possibilities to deal with all deriving issues. The magnitude of shocks will surely affect the fiscal deficit and public debt in the majority of them. The sustainability and the survival of present worldwide economic system is severely tested. Through the application of the Granger causality methodology, the historical series of monetary aggregates and inflation are analysed for different countries. The goal of this empirical analysis to support an unconventional approach to the solution of a crisis that has pervaded all nations and economic systems.
    Keywords: inflation; money; COVID-19; SARS-CoV 2; monetisation; systems.
    DOI: 10.1504/IJBSR.2022.10039807
  • Workplace: Empirical study on spiritual leadership in Pakistani Higher Education   Order a copy of this article
    by Ansar Abbas, Dian Ekowati, Fendy Suhariadi, Ayesha Anwar 
    Abstract: Management that encourages workplace support can successfully cover productive work, a sense of identity, and organisational goals. Spirituality inculcates a positive workplace environment that connects individuals and groups. It generates confidence in workers by promoting membership and meaningfulness towards corporate life. A causal framework containing hope, faith, and altruism works for individual’s well-being by imparting meaningfulness to the desire to make an undeniable impact on organisational productivity and commitment. In this study, a Likert scale questionnaire was used with public and private sector university employees in Pakistan to test the hypothetical model using convenient sampling. Overall, 232 interested employees filled out the printed questionnaire computed for completing statistical analysis consuming SPSS and Smart-PLS. We discussed the strengths and weaknesses of the causal framework through rigorous research and theoretical reasoning. Moreover, we also discussed individual well-being, psychological beliefs, and strategic directions with practical and social implications.
    Keywords: spirituality leadership; workplace strategies; productivity; commitment; strategies; workplace management; individual well-being.
    DOI: 10.1504/IJBSR.2022.10039808
  • Analysis of Employee Motivation in the Service and Manufacturing Organizations: The Case of a Developing Economy   Order a copy of this article
    by Selim Ahmed, Rafikul Islam, Ahmed Al Asheq 
    Abstract: The purpose of the study is to identify the factors that motivate employees in the service and manufacturing firms in Bangladesh. In this study, 321 employees were surveyed and out of these, 256 were from the service while 65 were from the manufacturing organisations. The findings of the study indicate that job security and promotion are more influential motivating factors for the service organisations while working condition and job security are the two most important motivating factors for the manufacturing employees. In addition, the research findings also reveal that there are some significant differences between the service and the manufacturing employees’ motivating factors. Thus, it is crucial that all managers should have sufficient knowledge about their respective employees’ motivating factors in order to improve and sustain their eminent organisational performances. By and large, the findings of this study can be adopted as guidelines when formulating motivational strategies for business firms in a fast-developing country like Bangladesh.
    Keywords: motivating factors; service; manufacturing; business firms; Bangladesh.
    DOI: 10.1504/IJBSR.2022.10039933
  • Mapping e-Business Competitive Priorities in the light of COVID-19   Order a copy of this article
    by Saad Zighan, Ziad Alkalha, Firas Omar 
    Abstract: This paper ascertains e-businesss competitive priorities in the light of COVID-19. Evidence was collected from 41 customers and 16 business managers. The study identified 34 operational dimensions. Nineteen dimensions are related to e-business platforms and transaction processes, and 15 dimensions are related to products or services characteristics. These dimensions were grouped into threshold resources, distinctive resources, threshold competencies and distinctive competencies. Distinctive resources and distinctive competencies are the most critical dimensions of e-business in the light of COVID-19. These dimensions are subject to the more is better rule; if they are met, they will increase the firms differentiation edge. Nevertheless, threshold resources are essential for e-business to be considered in the marketplace. It represents the must-be quality element. While distinctive competencies are essential to excel, these competencies are unexpected, where customers are satisfied if these attributes are presented but will not dissatisfied customers in their absence.
    Keywords: electronic business; e-business; competitive advantage; competitive priorities; value attributes.
    DOI: 10.1504/IJBSR.2022.10039994
  • Healthcare System Innovation The Case of Adoption of Telemedicine in Ghana   Order a copy of this article
    by Anthony Asare, Richard Bannor, Robert M. Yawson, Justice Nyigmah Bawole 
    Abstract: Cell phone usage has increased substantially in Ghana. Yet at the same time, the doctor-patient ratio is extremely low and congestion in hospitals is very common. To help solve those and other healthcare challenges, this paper employs a qualitative approach to examine the use of telemedicine in Africa, with Ghana as a case study. The paper uses a hybrid approach that utilises a combination of qualitative methods to analyse data collected from in-depth interviews with medical professionals. Using the deductive thematic analysis approach, the study finds that the five main attributes of Rogers’ adoption of innovation model: relative advantage, compatibility, complexity, trialability, and observability are very crucial in telemedicine adoption in Africa. The study also employs the phenomenological approach to discover new themes, patterns, and categories about telemedicine adoption in Africa. The study found that telemedicine is critical in enhancing peer to peer support and education amongst healthcare professionals, and reducing congestion in hospitals. The study also discusses concerns about the implementation of telemedicine and solutions to those concerns.
    Keywords: healthcare innovation; innovation adoption; telemedicine; Africa; hybrid qualitative analysis approach; adoption of innovation model; AIM; deductive thematic analysis; phenomenological analysis.
    DOI: 10.1504/IJBSR.2022.10040286

Special Issue on: ICSC 2018 Supply Chain Management Innovation as a Driver for Economic Growth

  • Analytical and simulation methods for the configuration of an efficient inventory management system in the wholesale industry: a case study   Order a copy of this article
    by Christos Afentoulis, Christos Zikopoulos 
    Abstract: Managers in the wholesale industry acknowledge that the investment in methodical planning of procurement procedures, the implementation of systematic forecasting methods and the configuration of efficient inventory management systems can aid companies to stand against competition in todays global markets. The purpose of our research is to illustrate a way and means available to contemporary Small-Medium Enterprises for confronting demand uncertainty, in order to minimize costs and at the same time maximize customer satisfaction, by presenting a related case study. In the current paper we develop and apply a single SKU inventory management system based on the procurement reality of Periferiaki Tires S.A. Exploiting academic knowledge on product ABC analysis, forecasting methods, Material Requirements Planning techniques and simulation modeling, we analyze the existing inventory management system of the firm to identify shortcomings and to propose improvements. As a result, we proposed a new inventory management system that may decrease overall inventory management costs and improve customer service. The benefits from the implementation of the proposed system are verified through an appropriate simulation study and a corresponding statistical analysis. More specifically, our analysis shows that the proposed inventory replenishment policy decreases significantly total inventory cost and practically eliminates stock-out events.
    Keywords: Inventory Management; Logistics and Supply Chain Management; Simulation of Supply systems; Wholesale industry.
    DOI: 10.1504/IJBSR.2021.10038958
  • Application of Game Theory in Multimodal Transport Operator Processes   Order a copy of this article
    Abstract: This paper presents an application of game theory in supply chain management, and more specifically the relationship between the multimodal transport operator (MTO) and the various parties that mediate in order the goods to reach their destination. Game theory has been established in a variety of sectors and disciplines, one of which is the supply chain management as a field of the science of management, since the decision making is of particular importance and significance. In this context, the role of game theory in the management of the multimodal transport of goods (i.e. transport of goods by at least two different means of transport but under a single contract), a sector developed as imperative need of the rapid growth and the globalization of markets, seems to be special. Thus, this study presents an application of game theory in the problem of the multimodal transport operator, according to which perishable edible commodities must be transported from Greece to China, given that there are short time limits and relevant sanctions, and aims to identify the best strategy by solving this game.
    Keywords: Game theory; Supply Chain Management; Multimodal Transport; Multimodal Transport Operator (MTO).
    DOI: 10.1504/IJBSR.2021.10038960
  • Laying the Foundation for High Performance of New Digital Logistics Ventures   Order a copy of this article
    by Martin Schwemmer, Angela Roth, Alexander Pflaum 
    Abstract: New ventures can have a crucial effect to infuse innovation into an industry. The recent emergence of new logistics ventures can be identified as relevant trend. Taking into account digitalisation, this study analyses, how new logistics ventures can lay the foundation for high performance in a digital environment at an early stage of existence. The chosen research approach combines secondary data collection and an interview study following the principles of grounded theory. The sample is composed of founders, investors, corporate investors and consultants from Central Europe experienced in the area of interest. As a result, ten propositions for new venture performance in a digitalising environment are presented and discussed. These propositions can be categorised in four dimensions: entrepreneurial team, entrepreneurial resources, entrepreneurial opportunity, and strategic and organisational fit. Likewise, these propositions constitute a shortlist of what is relevant to lay the foundation for high new digital logistics venture performance.
    Keywords: Logistics startups; new ventures in logistics; logistic entrepreneurship; technology application in logistics and supply chain management; innovation in logistics and supply chain managment.
    DOI: 10.1504/IJBSR.2021.10027334
  • Unmanned Aerial Vehicles for Inventory Listing   Order a copy of this article
    by Georgios Karamitsos, Dimitrios Bechtsis, Naoum Tsolakis, Dimitrios Vlachos 
    Abstract: Drones are a breakthrough technology in warehouse inventory management as they enable real-time, fast and accurate inventory listing while minimizing operational costs to supply chain stakeholders. In terms of sustainability, drones at the social constituent minimize the risk of human injuries at the facility, at the environmental constituent use rechargeable environmental-friendly batteries in order to navigate at the facility layout and execute the daily schedule of operations, and at the economic constituent minimize labour costs and operational downtimes for inventory listing by providing almost continuous inventory inspection and optimizing operational decision making. In this regard, our proposed system is established in an industrial facility layout and enables the 24/7 operation of a drone for inventory listing. Operational activities include the automation of processes (navigation, routing, identification of inventory levels) and the communication with the IT infrastructure. The proposed integrated scenario provides a web-based multifunctional interface for monitoring inventory levels.
    Keywords: Drones; warehouse management; inventory control; digital supply chains.
    DOI: 10.1504/IJBSR.2021.10038957
  • Rural supply chain management: A multidimensional framework for future research in Europe   Order a copy of this article
    by Günter Prockl, Bettina Williger, Maja Tampe, Yulia Vakulenko, Daniel Hellström 
    Abstract: Innovations affect urban and rural areas differently. Although the supply chain management (SCM) literature recognises the interaction between urban and rural areas in terms of flow of products, people and communication, the rural perspective is clearly missing. An inductive approach was applied using an interdisciplinary panel of international experts to explore challenges and opportunities in the integral fields of rural development and SCM. Four key dimensions emerged that deal with rural logistics, policy, community and innovation. The results characterise rural SCM as multidimensional and classify the research field according to these four key dimensions. The resulting holistic framework brings the wide-ranging character of the research field together. The study provides foundations for the future research and theory building in this emerging research field. It also supports the development of rural markets and businesses in their efforts to cope with challenges that are particularly relevant to retail and service industries.
    Keywords: rural; supply chain management; SCM; multidimensional framework; logistics; innovation; policy; community; expert panel; Europe.
    DOI: 10.1504/IJBSR.2021.10038850
  • The antecedents of innovation orientation in public procurement   Order a copy of this article
    by Mika Matela, Jukka Hallikas 
    Abstract: The aim of this study is to identify the antecedents of innovation orientation in public procurement. A conceptual model is constructed based on a literature review. The empirical study is based on a survey conducted in a public agency. The empirical analysis of the conceptual model shows that the constructs for purchasing category development and purchasing support and procurement policies exert a statistically significant effect on the innovation orientation in public procurement. Our analysis also indicates that the construct for innovation orientation in public procurement has a statistically significant effect on the purchasing performance. The results suggest that by improving purchasing category development and purchasing support and procurement policies constructs, organisations may improve their innovation orientation in purchasing.
    Keywords: purchasing and supply management; public procurement; innovation orientation.
    DOI: 10.1504/IJBSR.2021.10038851