Forthcoming and Online First Articles

International Journal of Applied Management Science

International Journal of Applied Management Science (IJAMS)

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International Journal of Applied Management Science (10 papers in press)

Regular Issues

  • Technostress and Work exhaustion: Unravelling the Mediating Role of Work-family Conflict in post-pandemic remote workers   Order a copy of this article
    by Hanfia Rahman, Tripti Singh 
    Abstract: The extensive adoption of information and communication technologies has garnered heightened attention in the contemporary digital era. This is particularly pertinent to post-pandemic remote workers that have encountered escalated stressors stemming from technological usage. The escalated dependence on information and communication technologies has amplified the blurring of boundary between work domain and family domain, consequently resulting in work exhaustion. Drawing on job-demands-resources model and conservation of resources theory, this study seeks to investigate the impact of technostress on work exhaustion and delineate the mediating influence of work-family conflict in this relationship. The investigation analysed a sample comprising 315 remote workers working in the Indian IT industry using PLS-SEM. The findings revealed that technostress leads to work exhaustion remote workers and work-family conflict mediated this relationship. The study highlights implications for theory and practical interventions that can help manage technostress, work-family conflict, and work exhaustion among remote workers.
    Keywords: Technostress; work exhaustion; work-family conflict; remote workers; IT employees; conservations of resources theory; JD-R model; structural equation modelling.
    DOI: 10.1504/IJAMS.2024.10062730
     
  • Saudi Arabian Employee Perceptions on Organisational Culture: A study across industries and Private and Government Sectors   Order a copy of this article
    by Adlah A. Alessa, Haton Alhamad 
    Abstract: This paper examines the perceptions of male and female employees in Saudi Arabia regarding the informal norms and cultural dimensions that establish the culture type of an organisation. It adopts Cameron and Quinn's (1999) Organizational Culture Assessment Instrument (OCAI) and Douglas Kimemia's (2013) informal organizational norms questionnaire. Questionnaires were distributed and collected from 826 Saudi employees of which 694 were valid. Descriptive statistics, correlation matrix, and regression were used in analysing the data. Our findings reveal that regardless of gender, industry, sector or demographic backgrounds; employees perceive that informal norms do not impact and are not impacted by organizational culture. Moreover, those with Ph.D. degrees seek opportunities outside of their work when measured against their organisational culture. Our data also revealed that every one of the 6 cultural dimensions influenced one another, consequently creating a loop of interdependency that manifests itself into the structure and culture of the organisation.
    Keywords: Entrepreneurs; Employees; Organizational culture; National culture; Corruption; Informal norms.
    DOI: 10.1504/IJAMS.2024.10062796
     
  • An integrated FAHP and TOPSIS for supplier selection under uncertainty: a case study in Electrical Explosion Protection and Sensor company   Order a copy of this article
    by Le Thu Trang Nguyen, Thi Huyen Trang Nguyen, Duc Duy Nguyen 
    Abstract: Supplier selection plays a vital role in supplier management, which decides the success of the supply chain. This study proposes a supplier selection framework, FAHP-TOPSIS, to overcome the challenges associated with imprecise information in the decision-making process. A list of criteria is initially identified through an extensive literature review and expert interviews. Subsequently, the FAHP technique is employed to determine the weights assigned to each criterion. Following this, the TOPSIS method is applied to rank and select the most suitable alternatives from the pool of potential suppliers. To validate the effectiveness of the proposed supplier selection framework, a practical case study is conducted within the context of electrical explosion protection and sensor companies in Vietnam. A sensitivity analysis is performed to examine the robustness of the criterion weights and ranking of suppliers. The findings consistently demonstrate that product cost and quality consistently rank as the top-priority factors in supplier selection.
    Keywords: Supplier selection; Fuzzy Analytic Hierarchy Process; TOPSIS; Fuzzy theory; Procurement.
    DOI: 10.1504/IJAMS.2024.10062807
     
  • Voter Satisfaction and Its Dynamics: An Empirical Analyses of Rural Vs. Urban India Voters   Order a copy of this article
    by Deepika Kumari, Shashank Vikram Pratap Singh 
    Abstract: How voters value the political parties' strategies and policies is the critical question faced by political parties. One such measurement is voter satisfaction. Therefore, the aim of this study is to uncover elements that sensitise voters to the political system and encourage their engagement in the electoral process. The purpose of the study was also to determine the effect of these variables on voter satisfaction. Using political sensitivity scale and voter satisfaction model, authors have made a comparative analysis of Urban and Rural Voters. The sample of 1400 has been collected from parliamentary constituencies of Urban Voters, and Rural Voters and SEM in AMOS was applied. Most of the findings were similar for Urban Voters and Rural Voters except for Religious and Caste Considerations, which was significant only in the case of Rural Voters. The study provides valuable insights to the politicians in framing their strategies.
    Keywords: Elections; Urban Voters; Rural Voters; Voters Satisfaction; Political Marketing.
    DOI: 10.1504/IJAMS.2024.10062940
     
  • A Novel Approach for Predicting Global Innovation Index Scores   Order a copy of this article
    by Rabia Sultan YILDIRIM, Mülayim Öngün ÜKELGE, Esra SARAÇ E?S?Z, Murat OTURAKÇI 
    Abstract: Innovation has great importance in growth models in today's economy. In the globalizing world, countries that renew their product and service range are at the forefront. The way to manage innovation is to measure it. Therefore, to have measurable information; The Global Innovation Index (GII) identifies inputs and outputs that are indicators of innovation. The GII provides a global ranking for countries according to their innovation capacity. In this study, GII scores of 125 countries between the years 2013-2020 were estimated using the artificial neural network (ANN). Before the estimation, feature selection was performed from 61 common indicator parameters. 27 parameters that best explain the GII score were selected and used in the ANN. According to the estimated GII scores, the selected 27 parameters are sufficient to calculate the GII score and has been observed that the ANN model is sufficient to determine the approximate GII score of the countries.
    Keywords: Global innovation index; feature selection; artificial neural network (ANN).
    DOI: 10.1504/IJAMS.2024.10062947
     
  • May empowerments affect the service quality negatively? A case in Kurdistan Region of Iraq   Order a copy of this article
    by Ahmet Demir 
    Abstract: Current paper aims to elaborate on the impacts of structural and psychological empowerment on the service quality perceptions of the customers of SMEs. In this respect, empirical findings methodology was applied to achieve the aim of the study. Data was collected from the SMEs in Kurdistan Region of Iraq. Additionally, the data was collected from multi sources; empowerment questions were asked to the employees and service quality questions were asked to the customers. The results evaluated proposing structural equations modelling. Given in the findings, psychological empowerment negatively and significantly affected the service quality perceptions of the customers while structural empowerment influenced positively. Hence, it was revealed that empowerment doesnt absolutely boost the service quality perceptions. It was observed as moderation analysis that education level significantly moderated the impact of psychological empowerment on the service quality. Current study suggests some theoretical and managerial perspectives in the concerning aspects.
    Keywords: empowerment; structural empowerment; psychological empowerment; service quality; small and medium enterprises; service quality at SMEs.
    DOI: 10.1504/IJAMS.2024.10063632
     
  • Strategic link of Loyalty with CRM, Attitude, and Satisfaction in Banking Industry   Order a copy of this article
    by Sandhyarani Sahoo, Saroj Kumar Sahoo, Bidhu Bhusan Mishra 
    Abstract: The main purpose of this study is to identify the important constructs of Customer Relationship Management (CRM), and customer attitudes, and then to establish a strategic structural relationship of these constructs with customers satisfaction, and loyalty within banking industry. With the experimental research design, this study uses stratified sampling having sample size of 517. The 4Ts model of CRM and 3Rs model of customers attitude is proved through Confirmatory Factor Analysis (CFA) and later Structural Equation Modelling (SEM) is used for the structural relationship. Major findings of this study refer that CRM has both direct and indirect positive effects on loyalty of bank-customers, where customer attitude, and customer satisfaction is proved to be the serial mediators. Novelty and implication of this study refers to the evolution of a new theory, the Theory of Relative Loyalty that can be helpful to eradicate poverty by connecting the banks with bottom of the society.
    Keywords: Customer-Loyalty; Attitude; Satisfaction; CRM; Bank; SEM; Model; Theory.
    DOI: 10.1504/IJAMS.2024.10063778
     
  • The Role of Emotional Intelligence management and Its Influence on Team Dynamics: A case study of Greece   Order a copy of this article
    by Stavros Kalogiannidis, Olympia Papaevangelou, Fotios Chatzitheodoridis, Ioannis Papadomarkakis 
    Abstract: This study investigates the relationship between Emotional Intelligence (EI) management and its influence on team dynamics within the Greek business context. The research adopts a quantitative approach and data collection was collected from 360 leaders from different sectors across Greece using questionnaires. Key findings reveal that each EI component distinctly influences team dynamics. Self-awareness, characterised by introspection and emotion recognition, emerged as a foundational element, affecting how leaders perceive and interact within their teams. The results show that Emotional Intelligence (EI) significantly predicts a team dynamics and performance. Teams under the direction of high EI members typically exhibit increased output, effectiveness, creativity, and worker satisfaction. The study contributes greatly to the understanding of EI in organisational leadership in general and Greek cultural dynamics in especially where interpersonal interactions and collectivism are valued.
    Keywords: Emotional Intelligence; Team Dynamics; Greek Business Context; Self-Awareness; Self-Regulation; Empathy; Social Skills.
    DOI: 10.1504/IJAMS.2024.10063789
     
  • Exploring the relationships between brain wave and customer-perceived value after watching sports products commercials   Order a copy of this article
    by Nasim Iravaninezhad, Nasrollah Sajjadi, Ali Golbazi Mahdipour, Asghar Ranjbar Aghdam 
    Abstract: This study aims to investigate the changes in brain wave amplitudes while determining the customer-perceived value of sports products after watching advertising teasers. Brain response to the stimuli was investigated based on brain wave amplitudes obtained from electroencephalography (EEG). Data were collected in six main stages, namely, subject selection, health examination by a physician, filling out a written consent, filling out a questionnaire, examination of brain wave amplitudes using EEG while watching sports advertising teasers. Results showed that the brain wave amplitudes had significant effects on the customer-perceived value of several sports brands, i.e., Adidas, Nike, Puma, and Reebok. Furthermore, a multiple linear regression model based on the predictive variables, i.e., brain wave amplitudes, is presented to predict the customer-perceived value. The findings of this study can help brand owners evaluate the effectiveness of video advertising by increasing the willingness of customers to purchase their products.
    Keywords: neuromarketing; perceived value; sports brand; advertising teaser; brain wave.
    DOI: 10.1504/IJAMS.2024.10063883
     
  • Fundamental Anomalies as a Mediator in the Relationship Between Heuristics and Investment Decisions   Order a copy of this article
    by N.V. Suresh, Manoj G, Daniel M. Rajk, Balaji Kanagasabai 
    Abstract: Research works in the cognitive biases domain led to the birth of heuristics & biases approach in the late 1970s by developing theoretical approaches to comprehend the constraints of human judgement. This research paper is developed with a notion of understanding the relationship between heuristics, irrational decisions of investors and the mediating role of fundamental anomalies. Majority of the studies, in the area of behavioural finance examine the direct relationship between heuristics, investment decisions and performance but this study is first of its kind which explores the relationship with the mediating effects of fundamental anomalies. Data are collected from investors from Chennai by adopting a multi-stage sampling method using a structured questionnaire. The results indicate that all the heuristics dealt in this study have a significant and positive relationship with irrational decision making and fundamental anomalies partially mediate the relationship between all the heuristics and irrational decision making.
    Keywords: Heuristics; Fundamental Anomalies and Irrational Decision Making.
    DOI: 10.1504/IJAMS.2024.10063887