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Electronic Government, an International Journal

Electronic Government, an International Journal (EG)

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Electronic Government, an International Journal (32 papers in press)

Regular Issues

  • Critical path-dependencies affecting digital government innovation in low-income countries: a case study from Woredas in Ethiopia   Order a copy of this article
    by Debas Senshaw, Hossana Twinomurinzi 
    Abstract: The paper aims to identify the path dependencies around existing government digital platforms. The study adopted a qualitative case study strategy using three Woredas (government administrative districts) in Ethiopia around their digital innovation of the WoredaNet (government digital platform). The path dependencies that significantly stifle digital innovation are mainly psychosocial and micro-political, technophobia, fear-based learning barriers and power conflicts which have developed into daily working processes. Another key finding is that a governance model where power is centralised does limit local digital innovation. The research provides insights for policymakers and officials to overcome critical path dependencies that limit digital innovation in government. This paper contributes to the ongoing discourse on how to implement government digital platforms in low-income countries through non-technical solutions but by scrutinising and examining social and political factors as well.
    Keywords: government digital platforms; WoredaNet; digital innovation; path dependency; Ethiopia.
    DOI: 10.1504/EG.2023.10045010
  • A Comparative Analysis of Social Media Usage: The Case of Social Media Use by USA and Brazilian capital cities   Order a copy of this article
    by Lazar Rakovic, Stojanka Dakic 
    Abstract: Social media has completely transformed the way people communicate in every sphere of life. A comparative analysis is conducted in the paper, covering the capitals of the USA and Brazil. The aim of the research was to find out if the USA and Brazil capitals have accounts on social networks, which social networks they are using, whether links to those social networks are at the top or bottom of the official website home pages of the cities involved, and whether they use social networks for promotion and/or communication with citizens. The analysis includes 78 capital cities, 51 in the USA and 27 in Brazil. The research results showed that bodies competent for social systems in the states covered by the analysis, recognise the importance of social networks in the modern world of communication.
    Keywords: social networks; comparative analysis; USA; Brazil.
    DOI: 10.1504/EG.2023.10045806
  • Moderating Role of Government Policy on Electronic Government Adoption Among Algerian Petroleum Companies   Order a copy of this article
    by Mohammed Soufiane Benmoussa, Marhaiza Ibrahim, Cindy Augustie 
    Abstract: E-government is a global trend that accelerates across countries, which affiliates firm’s internal and external connections and transactions, resulting in firm’s transparency and efficiency. However, interoperability within organisations is limited and ineffective in developing countries like Algeria. Thus, the current study examines the factors influencing e-government adoption using the DOI and TOE frameworks, which encompasses IT infrastructure, security, top management support, organisational culture, awareness, and training. This research also examines the role of government policy as the moderating effect between the interrelationships. Stratified sampling was used to test the hypotheses. The data were collected through a survey from 170 top management executives of petroleum companies in four regions of Algeria (South, North, West, and East). SPSS version 26.0 and PLS-SEM 3.3.3 were used to analyse the data. The findings indicated that only IT infrastructure and top management support influencing e-government adoption. Only security and training were moderated by government policy, whereas awareness was negatively moderated. The findings of this study will assist researchers, policymakers, and Algerian petroleum companies to priorities in improving IT infrastructure and top management support to enhance the e-government adoption in Algeria.
    Keywords: DOI; TOE factors; e-government adoption; Algeria; petroleum companies.
    DOI: 10.1504/EG.2023.10045864
  • Understanding the E-government Adoption Behaviour in Developing Country: A Case of Bangladesh   Order a copy of this article
    by Jakia Sultana, Md Golam Kibria, Say Yen Teoh 
    Abstract: This study examines the factors that stimulate developing country citizens E-government adoption behaviour. The UTAUT model was adopted along with technology anxiety (TA) as an extended construct. Based on the quantitative research method, a total of 297 survey data was collected to perform data analysis through Structural equation modelling (SEM). This study reveals that variables like - performance expectancy (PE), effort expectancy (EE), social influence (SI) and facilitating conditions (FC) were positively related to behavioural intention (BI) to use e-government services (E-govS). Additionally, TA was a negative predictor of BI. In implication, this study enriches the understanding of influencing factors behind the uses of E-GovS in Bangladesh. Additionally, the stimulus factors identified in this study will benefit the government and other relevant policymakers of developing countries, particularly Bangladesh, to increase and modify the rate of acceptance and adoption of E-GovS.
    Keywords: Bangladesh; e-government; technology acceptance; technology adoption; UTAUT model.
    DOI: 10.1504/EG.2023.10046453
  • Assessing ICT and E-Government Services through UDC in Bangladesh: Rural Dwellers’ Economic Benefits   Order a copy of this article
    by Shah Md. Safiul Hoque, Md. Awal Al Kabir 
    Abstract: The study aimed to assess users’ perceptions regarding the services about information and communication technology (ICT) and e-government through union digital centre (UDC) in Bangladesh to benefit rural dwellers. The study adopted a case study method. A survey questionnaire was distributed among 639 individuals asking about their demographic details and assessing users’ perceptions regarding ICT and e-government services through UDC, including a 5-point Likert scale. The findings anticipated a positive response regarding availability, cost, convenience and delivery of services. People were satisfied with the e-services provided by the Bangladeshi government to the rural dwellers. The study results would help the Bangladesh government acknowledge awareness of services in rural areas. It would also highlight the critical role played by UDC in rendering different e-services to rural people at low costs.
    Keywords: Bangladesh; e-government services; information and communication technology; ICT; rural dwellers; union digital centre; UDC.
    DOI: 10.1504/EG.2023.10046454
  • Measuring governments' online accountability   Order a copy of this article
    by Paola Hermosa Del Vasto, Susana Jorge, Elena Urquía-Grande, Cristina Del Campo 
    Abstract: This paper aims to propose an electronic accountability index of information disclosure on the web - named e-accountability index (e-AI). In particular, the methodology used to develop the e-AI, based on seven areas of the Global Reporting Initiative (GRI) survey, is described and explained. The application of the index is then illustrated using central governments' websites of the 12 South American countries, often referred to as not discharging enough accountability. The e-AI scores can be recorded for different countries that may be, therefore, ranked accordingly. This research contributes by developing an important index of electronic accountability that takes into account the standards of good governance and the accessibility and usability of each government's website, to improve the disclosure of information and evaluate their level of accountability in a comparative-international perspective.
    Keywords: accountability; accessibility; usability; index; central governments; South America.
    DOI: 10.1504/EG.2022.10047464
  • Investigating the role of transformational leadership and TOE framework to adopt e-government in Indonesia: the case of village information system   Order a copy of this article
    by Dony M. Sihotang, Achmad Nizar Hidayanto, Kongkiti Phusavat, Etti Diana 
    Abstract: This study aims to determine the factors that influence the adoption of village information system (VIS). We propose a conceptual model involving leadership theory and technology-organisation-environment (TOE) framework. The model was examined empirically using data collected from 184 village apparatus in Indonesia. The findings reveal that a village can adopt the VIS as a form of e-government if it has a transformational village leader. This study also demonstrates the role of the TOE framework that can mediate transformational leadership factors and the intention to adopt VIS. Practically, the result of this study indicates that the adoption of VIS can be implemented if the village government has transformational leaders who can motivate awareness of the benefits of VIS (technological context), mobilise village resources (organisational context), and synergise with supra-village (environmental context).
    Keywords: e-government; village information system; transformational leadership; TOE framework.
    DOI: 10.1504/EG.2022.10047569
  • Analysis of the Demographic Situation in the Republic of Azerbaijan: Challenges and Opportunities for the Country   Order a copy of this article
    by Rasim Alguliyev, Ramiz Aliguliyev, Yadigar Imamverdiyev, Lyudmila Sukhostat 
    Abstract: Changes in population size and age structure have serious economic, social and geopolitical consequences for the entire world. In this study, we analyse the current demographic situation of the Republic of Azerbaijan. The issues of changes in the population dynamics in recent years in the light of the demographic transition theory are considered. The paper presents demographic data of the country’s economic zones according to the latest national censuses of the Republic of Azerbaijan. The influences of the economic development level, youth migration, and the policies carried out by the government are analysed. This analysis aims to effectively identify the gaps and needs in the country’s demographic policy development. The study of the considered issues will assist in implementing operational, tactical, and strategic decisions. As a result, it will be possible to prevent the emergence of the main challenges facing the government.
    Keywords: demography; migration; economic activity of the population; population pyramid; fertility; marriages and divorces; population aging.
    DOI: 10.1504/EG.2024.10049017
  • A Proposed Methodology for Designing a Government to Business E-Services Roadmap   Order a copy of this article
    by Nikolaos A. Panayiotou, Vasileios P. Stavrou 
    Abstract: The article aims to provide a roadmap methodology regarding the planning and the implementation of government to business (G2B) e-services. The methodology intents to establish a number of consecutive steps, in order to ensure that the voice of businesses will be taken into account during the e-services prioritisation. An original business-centric roadmap methodology was created, combining a plethora of previously designed e-government roadmaps with professional’s opinions from the government and the business sector. The proposed methodology achieves a balance between future businesses’ needs, future government strategy and the current situation, as the e-services prioritisation is exported. It also demonstrated the high importance of the stakeholder’s participation during the prioritisation of G2B e-services, providing useful alternative perspectives, based on their preferences. The methodology has the potential to be adopted by governments worldwide, as it gives a business centric, complete and analytical view of G2B e-services prioritisation process.
    Keywords: e-government; e-services; business centric; roadmap; government to business; G2B.
    DOI: 10.1504/EG.2024.10049186
  • Robustness realization in Image Steganography using Frequency Domain based transforms for E- Voting   Order a copy of this article
    by Vivek M, Anusuya K. V 
    Abstract: E-voting, a sensitive application, intensifies the need for highly secured data transmission from the voter’s device to the exclusive storage for achieving confidentiality and integrity of voted data. The security breach on voting information leads to an indecisive political affair. Hence, the robust steganography technique is preferred to embed the acute text file of voter data in a cover image. Here, two steganography models employed with frequency domain-based discrete cosine transform (DCT) and discrete wavelet transform (DWT) fused with linear congruential generators (LCG) are proposed. The bits of the covert message are embedded into the assigned blocks of the cover image as per the pseudo-random number sequence generated (PRNG) by LCG. The robustness of the models is evaluated from the values of PSNR and RMSE under Gaussian, median, speckle, Poisson, salt, and pepper noise environments. It is revealed that the DWT-based technique yields superior performance under limited payloads.
    Keywords: e-voting; discrete cosine transform; DCT; discrete wavelet transform; DWT; linear congruential generators; LCG; peak signal to noise ratio; PSNR; robustness.
    DOI: 10.1504/EG.2024.10049567
  • Acceptance and usability of e-governance services rendered by Indian Government: The Indian citizen perspective   Order a copy of this article
    by Archana Singh, Manisha Paliwal, Hoshiar Mal 
    Abstract: E-governance services rendered by central to local governments and citizens were the need of the hour during the pandemic (COVID 19). Citizens explored many e-governance services during the pandemic, making it easier for them to use various e-governance services. During COVID-19, the importance of e-governance initiatives for an ordinary person in our country has seen a paradigm shift in applicability and acceptance. The study examined the acceptance and usability of e-governance services offered by the Indian Government, particularly during the pandemic. The authors adapted an extended UMEGA model with five variables. The study also highlights the magnitude of citizens’ trust for adopting e-governance services in times of crisis, ultimately leading the nation towards sustainable development. The study started with the problem identification through literature which eventually gave rise to the research questions. The researchers further adapted scales from previous research and collected data on the Likert scale using Google form.
    Keywords: e-governance; Indian citizen; UMEGA model; pandemic; effort expectancy; COVID-19; performance expectancy; website quality.
    DOI: 10.1504/EG.2024.10049774
  • Designing a Blockchain-Based Citizen Identification Document Authentication: The Case of Addis Ababa City Administration   Order a copy of this article
    by Tibebe Beshah, Yonas Engida 
    Abstract: In Ethiopia, social services are mostly dependent on Kebele identification number (KIN). Unfortunately, some serious concerns originate from the ineffective management of citizen profiles, which encourages the production of forged documents. Forging critical documents, such as KIN, results in a person having many IDs and contributes significantly to corruption. Thus, it is necessary to study viable methods for protecting IDs from counterfeiting. Blockchain technology can play a critical role in resolving the such problem. In this study, we created and built private blockchain-based citizen identity authentication system realised using hyperledger fabric on the IBM cloud environment. The proposed model is validated using mutual authentication, to ensure privacy, secrecy, and integrity. It is justified that the model is secure and that it is the best option for resolving the problem as all the actors in the proposed model are authenticated, authorised, and auditable as well as traceable.
    Keywords: blockchain; Kebele ID; authentication; Addis Ababa; Ethiopia; hyper-ledger; identity; Kebele identification number; KIN.
    DOI: 10.1504/EG.2024.10049934
  • UTAUT and Determinant Factors for Adopting E-Government in Jordan Using a Structural Equation Modelling Approach   Order a copy of this article
    by Sahem Nawafleh, Aseel Fares 
    Abstract: This study was guided by the unified theory of acceptance and use of technology (UTAUT) to determine factors that affect citizens’ adoption and use of e-government in Jordan. Quantitative exploratory descriptive methodology was adopted, data was collected using questionnaires targeting Jordanian citizens through non-probability purposive sampling, the sample comprised of 277 respondents. The data was analysed using SPSS and SEM-AMOS. The results show that the UTAUT factors explained moderate variance in behavioural intentions R2 scored 55%. Moreover, behavioural intentions and facilitating conditions achieved moderate variance in e-government use R2 = 41%. Further, education and residence were observed to be significant moderators. Following the results, implications, recommendations and directions for future studies are provided.
    Keywords: determinants; UTAUT; e-government; SEM; Jordan.
    DOI: 10.1504/EG.2023.10049935
  • Assessing the status quo of e-government maturity in Namibia   Order a copy of this article
    by Carsten Rietmann, Victoria Hasheela 
    Abstract: This paper assesses the status quo of e-government maturity in Namibia. We employ Siau and Long’s (2005) five-stage maturity model to investigate the research goal. All Namibian Government offices, ministries, and agencies (OMAs) are included in our analysis. We examine the websites of all these 35 organisations, and further take additional documents such as strategic plans into account. We find that most Namibian OMAs can be classified as currently belonging to intermediary stages of e-government maturity, with a few solely relying on web presence thus far. Features of all websites are described in the paper, and enriched with recommendations on advancing e-government in Namibia.
    Keywords: e-government; Namibia; digitalisation; public administration.
    DOI: 10.1504/EG.2024.10050752
  • How do the US governments have their social networks for COVID-19 according to administrative levels?   Order a copy of this article
    by Seungil Yum 
    Abstract: This study explores how the US governments have their social networks according to the administrative levels. This study employs social network and content analysis for the US president, New York governor, and New York mayor’s Twitter account. This study finds some important results as follows: first, national key players play a significant role in the president networks, whereas city key players play an important role in the governor and mayor networks. Second, the president’s family plays an essential role in the president networks, the president, governor, and mayor have a significant impact on the governor networks, and many public key players in education and law enforcement exert an essential effect on the mayor networks. Third, the president, governor, and mayor play an important role in the largest group of their networks. Fourth, COVID-19 vaccines are some of the most important issues across all networks. Fifth, the topics and interests are differentiated by administrative levels. The results imply that the leaders should explore their social networks for COVID-19 to provide important news and updates for COVID-19 effectively since they have different characteristics and key players according to the administrative levels.
    Keywords: president; governor; mayor; COVID-19; social networks.
    DOI: 10.1504/EG.2024.10051657
  • Mapping the Intellectual Ecosystem of e-Government and e-Governance: A bibliometric approach   Order a copy of this article
    by Sudesh Sheoran, Sanket Vij 
    Abstract: The prolific and incessant growth in technology energises governments worldwide in reinforcing their operations and transactions with their citizens and other stakeholders through electronic government and electronic governance. Over the past two decades, there has been a massive volume of research in this field in technological and operations perspectives. This study carries out a comprehensive bibliometric analysis of literature on e-government and e-governance with the purpose of mapping the evolution of research in the field and generating an amalgamation of knowledge with prominent journals, influential authors and relevant articles. A wide range of tools, including citation analysis, thematic analysis, co-citation network and collaboration network, is used to study the cognitive structure and trend in the field and to explore the patterns and relationships among authors, journals, institutions and countries. The findings of the study could give a solid intellectual base and impart a deep insight for researchers in the field.
    Keywords: digital government; e-government; e-governance; e-participation; electronic government information; government transparency; information and communication technology; ICT; information systems.
    DOI: 10.1504/EG.2024.10051685
  • Multidimensional Perceived Risk in Palestinian E-government Services Context Conceptual Paper   Order a copy of this article
    by Rania A. M. Abdalla, Normalini Md Kassim, Jasmine A. L. Yeap 
    Abstract: With the internet era, governments are using information and communication technologies (ICTs) to meet their citizens’ expectations by adopting new means for service delivery that break the organisational boundaries by transforming to electronic governments (e-governments). However, citizens’ adoption of these services is at low rates in many countries. Palestinian Government will launch its e-government services portal soon. Hence, an extended version of the unified model of electronic government adoption (UMEGA) is adopted in which a multidimensional perceived risk construct is used with four dimensions namely financial, time loss, opportunity cost, and technology risk are identified and integrated with safety needs as a new variable to investigate the factors that influence Palestinians behavioural intention towards the use of e-government services’ portal. The study will use a structured questionnaire to collect the data from the population after stratifying it using quota/purposive sampling. Data will be analysed using PLS-SEM.
    Keywords: e-government; electronic government; UMEGA; perceived risk; financial risk; time loss risk; opportunity cost risk; technology risk; safety need; behavioural intention.
    DOI: 10.1504/EG.2024.10051717
  • Exploring Determinants of M-government Services for the Ministry of Housing: A Study from the Citizens' Perspective in Oman   Order a copy of this article
    by YAHYA ALWAHAIBI, Shamsul Arrieya Ariffin, Aslina Saad, Ramalingam Dharmalingam, Salem Garfan 
    Abstract: The Sultanate of Oman has implemented M-government to improve service delivery. It provides the Ministry of Housing with unique opportunities for real-time and customised access to government information and services. However, despite the Oman Government’s best efforts, low citizen acceptance of M-government services is a common problem in Arab countries. Therefore, to increase the adoption rate, this paper investigates the factors influencing citizens’ intentions to adopt and use M-government programs for the Ministry of Housing. The technology acceptance model (TAM) was utilised for this research. In addition, three considerations were added to the equation: experience, confidence, and time. Data was gathered, and 428 relevant responses were included in the final survey. All of the proposed factors in our TAM model were statistically important in affecting citizens’ intention to embrace and use M-government services for the Ministry of Housing, according to the descriptive research provided in this paper.
    Keywords: mobile government; M-government; Sultanate of Oman; technology acceptance model; TAM; Ministry of Housing.
    DOI: 10.1504/EG.2024.10051879
  • Analysis of the Nagari Readiness in Implementing Smart Village in West Sumatera, Indonesia   Order a copy of this article
    by Yuskar Yuskar, Asniati Bahari, Eri Gas Eka Putra, Jefril Ramadoni, Ihsani Mazelfi 
    Abstract: This study aims to evaluate villages’ readiness called Nagari in West Sumatra, Indonesia, in implementing the smart village. The research involved 928 Nagari in the province. However, 208 Nagari were excluded because no internet network. Questionnaires were distributed to 720 Nagari with a 25.56% response rate. The Nagari readiness variable was measured using a five-Likert scale using the TOE Framework. TOE can predict the availability of technology, organisational resources, and the environment around the organisation. The results showed that to implement smart village, Nagari in West Sumatra still needs more improvements in information technology and human resources capability. However, culture of the Nagari is adequate to achieve smart village. This research contributes to the knowledge of accounting and management information systems practice. The result of the study will also be valuable for villages’ management and West Sumatera Province policymakers, IT practitioners, and researchers to help Nagari implementing smart village.
    Keywords: smart village; TOE framework; implementation readiness; Nagari of West Sumatera; digitalisation Nagari government.
    DOI: 10.1504/EG.2024.10051966
  • Analytical State: Framework for Thinking about Artificial Intelligence and Algorithms for State power   Order a copy of this article
    by Biju P. R. Puthupparambil, Gayathri O 
    Abstract: The retreat of the Leviathan state and its vast bureaucratic power due to inventions of technologies of connection in the private tech labs were popular since the revolution in computational technology. The use of artificial intelligence has chartered the ability of the private sector to monopolise smart technology that can even compete for state power. This paper adopts a review of the literature on the interplay between the state and AI algorithms and tries to understand the new configuration of state power. The paper draws insights from existing literature in the field of AI applications, and argues that once the AI technology attains a public nature, the state power takes over the realm and brings it under its command. State power is ever stronger with AI, and the state is becoming a vast technological organism, analogous to the neologism: analytical state.
    Keywords: State Power; Algorithms; Artificial Intelligence; Prediction; Nation-State.
    DOI: 10.1504/EG.2024.10052933
  • Methodological Developments and Innovations in e-Government Research
    by Jyotshna Sahoo, Basudev Mohanty, Satya Prakash Dash 
    Abstract: This study aims to assess the scholarly publications on e-government research. It highlights the research areas, developments, and innovations made concerning the research methods and methodological frameworks used to explore e-government research with specific reference to the journal'Transforming Government: People, Process and Policy' (TGPPP). Findings reveal that research papers have the dominant position. A total of 22 unique research methods were found to be used in different frequencies within the study period. Some emerging methods employed in e-government research are design science research (DSR), living lab study, and social network analysis. Many innovative methodological frameworks and models have been used to explore the research studies about various aspects of e-government research. The study offers a unique way to evaluate the publications on e-government research from the perspective of methodological innovations. The findings can be used to better understand the trends of e-government research.
    Keywords: research methods; RAKE analysis; keyword analysis; innovative methodological frameworks; scholarly communications.
    DOI: 10.1504/EG.2024.10053378
    by Ahmed BERBAR, Abdelkader Belkhir 
    Abstract: The digital transforming requires the establishment of a trusted environment allowing secure identification of all stakeholders. The most challenge is to secure this digital identity in order to prevent any illegal operation such as identity falsification or access to the personal data. These challenges become more important when it comes to an e-GOV platform bringing all the services offered to citizens and carrying all of their data. In order to meet this challenge, this article proposes a structured, hierarchical and universal model of identification which uniquely identifies each stakeholder (administration, company, citizen...) While protecting the personal data against any manipulation, access or disclosure without the owner’s approval.
    Keywords: electronic identity; digital signature; trusted third party; TTP; unique identification code; UIC; electronic government; cloud; federated identity model.
    DOI: 10.1504/EG.2024.10053379
  • Digital Management in the Public Sector - a Framework   Order a copy of this article
    by Bendik Bygstad, Jon Iden 
    Abstract: Is digital management something else than general management? In this paper we propose that it is, both theoretically and in practice. To develop our argument, we suggest a framework for understanding the particular aspects and challenges of digital management. In order to assess our framework, we conducted in-depth interviews with 14 carefully selected top managers from the public sector, who all had a visible profile in digitalization. We contribute to the digitalization research with a precise definition of digital management, and a more detailed understanding of the implications for managers in the public sector. Further, we identify and discuss a managerial shift, from an organization-oriented view of digital management to an ecosystem perspective.
    Keywords: Digital management; Digitalisation; Public sector.
    DOI: 10.1504/EG.2024.10054251
  • Election Success That Mediates Public Trust and Satisfaction and Balances Political and Managerial Aspects   Order a copy of this article
    by Akmal Malik, Sujono Sujono 
    Abstract: In this study, the aim is to implement government efforts in direct and simultaneous regional head elections by building a balance between politics and managerial by encouraging public trust and satisfaction as voters. This research uses a mixed method by combining or connecting subjective (qualitative) and quantitative structures. Policies regarding the Regional Government Law and the Election Law and building the political and managerial balance of the government are expected to be able to anticipate and overcome problems that arise in direct and simultaneous regional head elections. Originality in this study is a new approach in building a balance with a managerial approach to governance and a decentralised approach. In addition, it can provide alternative suggestions and input that encourage the development of a balanced political and managerial dimension of government in direct and simultaneous local elections in Indonesia.
    Keywords: political government; managerial government; direct and simultaneous regional election; community trust; community satisfaction.
    DOI: 10.1504/EG.2024.10054550
  • Investigation on E. Government Initiatives in Saudi Arabia based on Coping Model of User Adaption   Order a copy of this article
    by Nasser H. Binsaif, Shimaa Nagro, Maysoon S. Aldekhail, Frederic Adam 
    Abstract: The demand for knowledge regarding e-government has increased. The internal users of new e-government technology, however, have not enjoyed its benefits on a scale commensurate with user needs, and so we have applied the coping model of user adaptation (CMUA) to evaluate the impact of adaptation strategies on the success of new systems recently implemented, particularly e-government initiatives in Saudi Arabia. Thirteen semi-structured interviews were performed in two public Saudi institutions to collect data. Each interview was analysed separately (individually). Within-case analysis was then conducted to analyse each case study at the group level. In both cases, the findings reveal a strong link between the adaptation strategies and the success or failure of the adoption of the system. The study also makes a theoretical contribution by identifying four new elements, which were then used to modify and improve CMUA framework.
    Keywords: e-government; adaptation strategies; coping model of user adaptation; CMUA; public sector; middle managers; information technology; Saudi Arabia.
    DOI: 10.1504/EG.2024.10054837
  • Inhibiting and enabling factors influencing employees' adoption of e-government: prioritisation using analytic hierarchy process   Order a copy of this article
    by Kriti Priya Gupta, Preeti Bhaskar, Priyanka Bhaskar 
    Abstract: In India, the Union Cabinet approved the NeGP in the year 2006 and 44 mission mode projects were initiated at various phases. At present, out of 44, only 15 are delivering full services and others are delivering services partially or either in the implementation, design and development phase. Thus, it is clear that from 2006 until now, e-government projects are being implemented at a very slow pace. Many researchers claimed that the primary reason for this slow growth is that the employees did not adopt e-government. In this paper, various factors have been investigated and prioritised which inhibit and enable employees' e-government adoption. The findings reveal that among the four main inhibiting factors; institutional barriers secure the highest ranking followed by personal barriers, technical barriers and operational barriers. Similarly, among the three main enabling factors, organisational support secure highest rank, followed by auxiliary services and government support.
    Keywords: inhibiting factors; enabling factors; employees; e-government adoption; analytic hierarchy process; AHP; India.
    DOI: 10.1504/EG.2023.10043669
  • From open government to open government data: a bibliometric view   Order a copy of this article
    by Vanessa Hernandes Oliveira de Oliveira, Paulo Gonçalves Pinheiro, Nelson Guilherme Machado Pinto 
    Abstract: Many countries have promoted open government initiatives for greater transparency, inclusiveness, responsiveness, and effectiveness, leading many researchers to expand their research to different areas over the last decade. This requires a systematic review of the literature to determine the detailed status of open government research. This study takes a bibliometric perspective to identify 560 publications from the Web of Science and Scopus databases published between 1977 and 2021. The results reveal that current research focuses on open government data, digital government, and civic engagement, and that the scientific knowledge base is formed by studies centred on open government data. This study provides a comprehensive overview of the scientific literature on open government to serve as a guide for researchers who wish to understand the intellectual and social structure of this field of research.
    Keywords: bibliometric; open government; open government data; public sector; digital government.
    DOI: 10.1504/EG.2023.10044049
  • Expected benefits of crowdsourcing outcomes in government: identifying and explaining some of the mechanisms   Order a copy of this article
    by Cesar Renteria 
    Abstract: Literature in crowdsourcing has focused primarily on understanding what is crowdsourcing and how it is composed, but we still do not have enough clarity about how and why crowdsourcing is expected to benefit governments. So, why use crowdsourcing? To clarify this question, in this article, I map and integrate the scholars' and public managers' perspectives about the expected benefits from crowdsourcing in government. I find 16 explanations about how and why crowdsourcing benefits governments. Besides clarifying the areas of opportunity from government crowdsourcing, the findings provide insights for future research on these propositions.
    Keywords: crowdsourcing; citizen participation; participatory democracy; open innovation; lawmaking; co-production; co-creation; urban planning; policy design; bureaucratic performance.
    DOI: 10.1504/EG.2023.10047236
  • The effects of mobile network performance and affordability on e-government development   Order a copy of this article
    by Ibrahim Osman Adam, Muftawu Dzang Alhassan 
    Abstract: The increasing growth and use of information and communication technologies (ICTs) have enabled governments around the world to rely on electronic means to enhance participatory citizenship and governance. Despite the dominance of literature in e-government development research, very few studies have examined the role of mobile technology penetration on e-government development in general and the effects of mobile network performance and mobile phone affordability. This study explores e-government development at the global level by examining the effects of mobile network performance, mobile phone affordability and a country's regulatory environment. We relied on a model based on the technology-organisation-environment framework and data from 106 countries analysed using partial least squares-structural equation modelling (PLS-SEM). Our findings show that mobile network performance and mobile phone affordability are critical facilitators of e-government development. However, the moderating role of the regulatory environment was not supported. Outcomes from this study indicate the need for governments to consider the affordability of ICTs and the availability of mobile network performance to facilitate e-government development.
    Keywords: mobile network performance; mobile affordability; e-government development; technology-organisation-environment framework; PLS-SEM.
    DOI: 10.1504/EG.2023.10045220
  • Optimisation of information and communication systems of local government   Order a copy of this article
    by Oleg A. Diegtiar, Тetyana A. Kravchenko, Olena L. Yevmieshkina, Tetiana V. Sych, Yana M. Linetska 
    Abstract: The article is devoted to the study of innovative methods of optimising the information and communication systems of the local government of Ukraine in the changing conditions of today. The author's definition of the category 'public service' is given. It was found that effective servicing of the needs of civil society and economic entities is impossible without the involvement of information systems and technologies and requires the implementation of systematic information support for the management and service activities of local self-government bodies. An innovative information and communication system has been formed to ensure the activities of local self-government bodies in the provision of public services. The working subsystems of the developed system have been investigated and ways of their improvement and innovation in the prospects of their development have been proposed.
    Keywords: public service; civil society; municipal administration; socio-economic development; regional authorities.
    DOI: 10.1504/EG.2023.10043970
  • Digitalisation as a tool of public administration (using the example of Tyumen)   Order a copy of this article
    by Daria A. Kostyreva, Anastasia Yu. Kretova, Boris M. Likhtenshtein 
    Abstract: The relevance of the study is conditioned by the prospects for interaction of executive power structures of regions and municipalities with the population by informing and receiving feedback. The purpose of the study is a detailed comprehensive systematic analysis and investigation of the problems of using forms, tools, and means of informatisation and digitalisation of the administration system, both in Russia as a whole and in a single region (Tyumen Oblast and the capital centre - Tyumen). The results were obtained by means of the theoretical and methodological analysis of research papers devoted to the problems and issues of digitalisation of public administration structures, informatisation and technologisation of the entire administration system in various countries. This study allowed identifying the main problems associated with the processes of digitalisation of administrative tools in the activities of public authorities and affecting the overall state policy in the country.
    Keywords: executive bodies; municipal policy; technologisation of administrative processes; global network; electronic state services.
    DOI: 10.1504/EG.2023.10044439
  • Information support of institutions' activities in the context of e-governance implementation   Order a copy of this article
    by Liubov I. Demchyna, Tetiana D. Hantsiuk, Liliia Yu. Burkivska, Svitlana M. Hryhorash, Oksana V. Laba 
    Abstract: The current state of development of society and government institutions in the field of information space use directly affects socio-political stability in state administration. The purpose of writing this paper is to study the level of information support for the activities of institutions, which is due to the introduction of e-governance and its improvement for a full-fledged functioning of state authorities. For this scientific work, the methods of logical analysis, the method of content analysis, the method of comparative analysis, the method of deduction, the method of analysis of scientific literature, as well as the economic and statistical method of analysis were used. The result of this study is the developing and implementing methods that will speed up and make more efficient the process of information support for institutions, improve the skills of civil servants in the field of information technology.
    Keywords: digitalisation; digital economy; state apparatus; administrative services; document management.
    DOI: 10.1504/EG.2023.10044438