Forthcoming articles

International Journal of Public Sector Performance Management

International Journal of Public Sector Performance Management (IJPSPM)

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International Journal of Public Sector Performance Management (164 papers in press)

Regular Issues

  • Vocational Skill Development of Self-Employed Workers to Promote Their Participation in Education and Training in South Korea: A Public Policy Perspective   Order a copy of this article
    by Jung-Yeon Lim, Youngmin Lee, Sunny Sun-A Kim 
    Abstract: The purpose of this study is to investigate the status of the participation of the self-employed in Korea in vocational training and identify their demand for participation. The study deduces the implications for strengthening survival capacity and competitiveness. Information on the status of participants vocational skill development was obtained through surveys and interviews, and the results were analysed. The results of the analysis are as follows. First, less than 1% of all self-employed individuals participated in vocational skills development. Second, many self-employed individuals lacked systematic startup preparation such as startup-related education. Third, a large number of self-employed individuals chose to start their businesses as an alternative to reemployment after retirement. Thus, startups have served as an alternative to jobs. Fourth, 20% of the self-employed individuals who participated in vocational skills development faced changes in their situations such as reemployment and re-startup. Based on the results of this study, methods to activate and strengthen the vocational skills development policy for the self-employed in Korea are recommended.
    Keywords: self-employed; vocational skills development; social safety net; vocational education/training; employment insurance.

    by Felicetta Iovino, Guido Migliaccio 
    Abstract: The paper highlights the transformation of the relationships between energy firms and customers by the web. In fact, it aims to demonstrate that mobile marketing and strategy may raise the switching rates and hence the competi-tion among energy companies. That is the goal of the liberalization process-es of public services. Thus, the main aim of this paper is to demonstrate how mobile marketing and strategy are central tools in the liberalization and privatization processes. To this, end secondary data from different sources have been used.
    Keywords: mobile marketing; mobile commerce; energy marketing; energy trading; market of energy; customers; public services.

    by Samun Jaja Raharja, Heru Nurasa 
    Abstract: Bandung is one of the few cities in Indonesia that is dominated by the creative industry. This study aims to analyse the different aspects of the policy for developing creative industries at the industry, corporate and company levels by applying qualitative approaches and conducting a descriptive analysis. The data are collected through observations, interviews and a literature review. The results indicate that the policy has been implemented at three levels. This policy aims to strengthen business functions and business centres at the micro and institutional levels, respectively. Meanwhile, some regulations have been set up at the macro level to facilitate the creation of a supportive business climate. Several recommendations can be derived from the findings. Firstly, the establishment of creative industries can be facilitated by providing technical guidance, training and capital assistance and by creating business networks. Secondly, a conducive business climate can be created by implementing the appropriate government policies and developing an information technology infrastructure for maximising the activities of companies.
    Keywords: policy; creative industry; level analysis; development; Bandung City.

  • Factors Affecting Job Performance: The Case of Jordanian Hotels Kitchen Staff   Order a copy of this article
    by Ashraf Deeb, Omar Alananzeh, Ali Tarhini, Ra'ed Masa'deh 
    Abstract: The importance of providing suitable work environment is critical for the success of food promises. This paper aims at investigating the effects of work pressure, duties and responsibilities, career advancement opportunities, and the physical work environment on job performance of the hotels' kitchen staff. A structured questionnaire was used to collect information from the employees working in five-star hotels in Jordan. Multiple regression analysis was conducted to test the research hypotheses. Results of the current study revealed that there is a significant impact of work pressure and career advancement opportunities on job performance, whereas duties and responsibilities, and the physical work environment have not significant impact on it. Results of T-test and ANOVA showed that there is no significant difference in the impact of job performance that can be attributed to gender, age, educational level, personal income, marital status, job position, and position experience. The findings of this study will contribute a better understanding of the best work environment that could enhance the performance of the staff and increase guests' satisfactions. This study is considered the first case study that targeted directly the heart of the hospitality industry which is the staff of kitchen and links their performance with the proper management of the hotel and its outlets.
    Keywords: work pressure; public sector; job performance; Hotel management; Aqaba.
    DOI: 10.1504/IJPSPM.2019.10021730
  • How Do Ethics and Transparency Practices work in Thailands Local Governments?   Order a copy of this article
    by Thanabhatra Jaiyen, Sukanya Aimim-Tham, Achmad Nurmandi 
    Abstract: Maintaining good governance practices regarding ethics and transparency in Thailands local governments is very challenging. The lack of ethics and transparency are due to the abuse of power and misconduct by local politicians and officials, and loopholes in the rules and regulation. This mixed-method study was conducted in the northeastern municipalities of Thailand. The research found that the factors of accountability, persons, and structure were significantly associated with good governance practices of ethics and transparency with correlation levels of 0.88, 0.88, and 0.81 respectively. In-deph interview results indicated that good governance practices in local governments were not improved, although the military had seized power in May 2014. During this time, the abuse of power, misconduct and allegations of fraud committed by local politicians and officials continued.
    Keywords: Good Governance; Ethics; Transparency; Practices; Implementation.

  • Residential Camping for Building Organisational Citizenship Behaviour: A Case on a Non-profit Organisation from India   Order a copy of this article
    Abstract: This research case elucidates the methodology for building Organisational citizenship behaviour (OCB) with an exploratory study undertaken in a seven-day training camp conducted by Rashtriya Swayamsevak Sangh (RSS), a non-profit, voluntary organisation in India. The authors explored eighteen distinct states of India spread across NEWS and randomly picked up a camp in the southern state. At this camp, the character molding process was observed. The data was collated through participant observation followed by a series of interviews. It was revealed that, the sportive and intellectual activities for engagement inculcated a subset of character merits focused towards OCB. The implications derived is the impact of specific environment and training, which opens a new dimension to Human Resource (HR) practices, for building of explicit patterns of OCB. Case writers accept the methodological challenges in interpreting the changes in real-life consequences in the absence of a grounded theory, which may be a limitation.
    Keywords: Character building; Character Merits; Engagement; Human Resource practices; HR; Organisational citizenship behaviour; OCB; Rashtriya Swayamsevak Sangh; RSS; Training.

  • A comparison of economic and non-economic efficiency of private and public hospitals in the Czech Republic   Order a copy of this article
    by Šárka Papadaki, Pavla Staňková 
    Abstract: These days, hospitals in Czech Republic spend approximately half of all costs allocated to the healthcare sector. Due to the fact that hospital expenditures have a tendency to increase, it is obvious that hospital effectiveness is one of the most important pillars of the effectiveness of the entire health care system. This article found the answer to the question whether the ownership is a factor influencing hospital effectiveness. One of the goals of the research was to compare the efficiency of private hospitals and public hospitals, i.e. hospitals owned by the county, town or municipality, by the Ministry of Health, Defense or of Justice and by the Church. The research was focused on all the 188 hospitals in the Czech Republic, i.e. university hospitals, acute health care hospitals and hospitals of subsequent care. There was a comparison of economic efficiency indicator (economic outcome) and comparison of non-economic efficiency indicators (bed usage in days and average duration of stay). The actual situation in terms of owners of the hospitals in the Czech Republic is that 66% of all the hospitals in the Czech Republic are owned by the public sector and 34% of hospitals are owned privately. Regarding the public sector, 51% of the all hospitals in the Czech Republic are owned by the region, city or municipal administration, 10% remain the property of the Ministry of Health, 2% are owned by the Church and 3% by the Ministry of Defense and Ministry of Justice. For comparison of effectiveness of public and private hospitals, the Two-sample t-Test for equal means om statistical program SPSS was used. Research conducted at the university showed the following results. Since the P-values are greater than the significance level (0.05), we cannot reject the null hypothesis for the following factors of effectiveness: economic outcome and bed usage in days. According to the research results, we can confirm that there are differences in effectiveness measured by indicator bed usage in days between public and private hospitals.
    Keywords: health care; hospital; effectiveness; public sector; private sector.

  • Social Innovation in Public Sector Services   Order a copy of this article
    by Veland Ramadani, Grisna Anggadwita, Dianne H.B. Welsh, Anggraeni Permatasari 
    Abstract: This paper proposes a new conceptual model of social innovation in public sector services. The study uses qualitative analysis to understand the contributions of innovation in social development by examining the smart city concept using the example of the Bandung Government in Indonesia. The Bandung government has been successfully developing innovative solutions towards service quality in public sector management. This study develops new perspectives of social innovation that can be applied to improve the public-sector reforms in developing countries.
    Keywords: social innovation; smart city; virtual entrepreneurship; public sector services.

  • Project management in a public transformation change process   Order a copy of this article
    by Parinaz Farid, Jan Terje Karlsen, Tim Torvatn 
    Abstract: The purpose of this paper is to investigate the applicability of project management as a tool and framework for managing a public transformation change process. The studied case concerns a large public merger project occurring between Trondheim and Klæbu municipalities in Norway. The results demonstrate that the Trondheim-Klæbu case effectively applied project management successfully as a tool for managing the change process. We found that basic project management practices from various knowledge areas were vital and employed in a systematic and integrated manner. We especially identify the importance of a fixed goal, a milestone and progress plan, and good communication with stakeholders.
    Keywords: public organization; project management; change; merger; case study.

  • Board Composition and Voluntary Internet Financial Reporting Evidence from Bangladesh   Order a copy of this article
    by Rashedul Hasan, Niaz Mohammad, Ardi Gunardi 
    Abstract: Internet financial reporting (IFR) can provide a low-cost mechanism for the listed company to reach a wider audience that might result in the reduction of agency cost through improved information asymmetry. This paper not only investigates the extent of internet financial reporting among the listed companies in Bangladesh but also establishes several factors that are influencing IFR among selected firms. A total number of 151 companies listed in both Dhaka Stock Exchange and Chittagong Stock Exchange is chosen for the statistical analysis. The extent of IFR is determined using a disclosure index through content analysis. Multiple regression analysis is used to examine the determinants of the internet financial reporting. It was found that overall IFR disclosure score is very low (17.77%) while low technology industries have disclosed more information on the internet that high technology companies. Regression results found profitability to the most significant predictor of IFR. The proportion of independent directors on board have a significant negative influence of IFR. Meanwhile, board size and CEO duality were not considered as significant predictors of IFR. The study incorporated the impact of internal governance mechanism on IFR while external governance mechanisms are not considered in the research model. The research has important contributions toward informing stakeholders regarding the drivers of corporate internet reporting in Bangladesh. Further research can be initiated on determining the cost and benefits of using internet financial reporting and its ability to become a substitute for printed annual reports as a green initiative. To the best of knowledge, there have not yet been any study that has linked board composition with IFR in the context of Bangladesh.
    Keywords: Internet Financial Reporting; Governance; Profitability.

  • Improving the Route Effectiveness of the Intercity Bus Operators by Co-optation: A Data Envelopment Analysis   Order a copy of this article
    by Moovendhan Vellasamy, Githa Heggde, Shatakshi Agarwal, Moyukh Mukherjee 
    Abstract: Indian private bus operators suffer from cyclical demand in weekly bookings. During the slack days, entire passenger transport industry operates with loss or low margin. This research proposes a co-optation model to overcome the lose arise from the cyclical demand. This paper research the comparative efficiency of Pre and Post co-optation scenarios among the Indian private bus operators. We assume reverse aggregation of less under booking schedules of operators of the same sector can be assigned to a single bus operator who has relatively higher booking than other operators. The co-optation model of reverse aggregation could enhance the efficiency of the industry. Though numerous studies have been done to measure the efficiency of operators, we focused our research on how the operators co-optation could improve the efficiency of the Industry. For this purpose, we analysed the daily trips data of Bangalore-Goa route of Indian private public transport for a month. The comparative efficiency is measured using the DEA method.
    Keywords: Data Envelope Analysis; Intercity Bus Transport efficiency; Co-optation; Route Efficiency.

  • Is performance information used under performance budgeting? A systematic review   Order a copy of this article
    by Juan Pablo Martinez Guzman 
    Abstract: Scholars argue that performance budgeting reforms should move away from congressional budgetary approval and towards multiple decision-making processes within the executive branch. The arguments for that shift are often based on evidence from individual case studies and not from systematic analysis of multiple experiences. This study fills that gap by presenting a systematic review of more than 60 studies that cover reforms in over 20 countries. Our findings show that performance information is often used as an input for decision making; that officials throughout the executive branch (line ministries, executive cabinets, and executive budget offices) are much more likely to use performance information than legislators; and that performance information is as often used for strategic planning and program management as for resource allocation. This study also analyses the factors that explain the use of performance information and builds a framework for future research.
    Keywords: performance budgeting; performance-informed budgeting; performance budget management; performance information; public budgeting; systematic review; budget execution; budget formulation; budget approval; performance management.
    DOI: 10.1504/IJPSPM.2019.10019071
  • Youth Preferences for Fast Food Industry: A Conjoint Approach   Order a copy of this article
    by Noopur Saxena, Mayur Taneja 
    Abstract: The demand for restaurants has increased especially among the youth because of changes in their lifestyle and dietary habits. The choice to visit a restaurant is not only influenced by a single factor but numerous factors make a combined impact on the decision. Conjoint analysis has been applied to describe the utility values of factors influencing selection of a restaurant and also relative importance of each attribute. 204 youth customers in the age group of 16-25 years, who had recently in the past three months have dined at fast food restaurant were surveyed for their preferences towards different restaurant attributes. This paper specifically investigate the factors namely, food attributes, atmosphere, service attributes and price in influencing the youth satisfaction and loyalty in fast food restaurants in Delhi/NCR regions. Price of the food was found to be the most important factor with highest utility, while the youth is least influenced by the food attributes. The findings suggest that fast food restaurants should not only compete on the basis of food quality but also on other variables identified by the study and will also help the restaurateurs to design strategies in order to improve customer satisfaction resulting in revisits by them.
    Keywords: Conjoint analysis; restaurant attributes; youth customers; fast food.
    DOI: 10.1504/IJPSPM.2019.10021694
  • Civil servants work performance in the context of less effective appraisal systems: an exploratory study for Greece   Order a copy of this article
    by Irene Fafaliou, Panos Chountalas, Ioannis Manousakis 
    Abstract: The purpose of this paper is to examine whether human resources schemes comprised of factors such as organizational commitment, job satisfaction, and public service motivation can lead to increased levels of work performance, especially when performance appraisal systems do not contribute to this direction, as it is the case with Greece. To attain this goal, a questionnaire survey was conducted, addressed to a sample of 130 Greek civil servants. In the absence of an effective performance appraisal system, research results indicate that only the civil servants with a high degree of self-motivation and an in-depth sense of civic duty have the reasons to be better at their work and enhance their performance. Finally, contrary to the expectations of a number of public administration scholars and stakeholders, factors such as organizational commitment and job satisfaction are not proved to have a significant impact on work performance.
    Keywords: performance appraisal systems; work performance; public service motivation; civic duty; organizational commitment; job satisfaction; public sector; civil servants; exploratory study; Greece.

  • An Analytical Study of the Service Gap vis-   Order a copy of this article
    by Monica Kapuria, Sunita Balani, Masood Siddiqui 
    Abstract: Crime of different nature against women in India has gained momentum and thereby drawing the attention of policy makers, law enforcement agencies, NGOs and researchers. This study aims to analyze and interpret the service gap and anticipated role of police officials in the purview of expectations and perception of women. The data has been drawn and inferred from the available literature on performance deliverables of police officers and citizens satisfaction level. Cross sectional research design was applied to study the expectations of women from police officers and measures taken to handle atrocities against them. A sample of 300 respondents (women) was selected employing judgemental and quota sampling techniques. Here, 265 questionnaires were found to be complete in all respect (with a response proportion of 88.33%) and thus included in the study. The findings reveal that satisfaction level of women with the police officers, thereby listing their expectations from the law enforcement agencies in terms of controlling crime situations. It was also discovered that performance management system of the police department lacks the performance deliverables expected by the women in the state of Uttar Pradesh (India).
    Keywords: Law enforcement agencies; Police organizations; performance; crime; women; expectations,.

  • To Leave or to Stay? The differential factors that determine Turnover and Retention of Massachusetts Social Workers\"   Order a copy of this article
    by Evalina Lawson, Diya Das 
    Abstract: The turnover rate of social welfare workers across the United States is incredibly high. The Administration for Children and Families report that some jurisdictions experience turnover rates of up to 90%. This has been an ongoing challenge faced by agencies across the United States since the 1960s (Grotzman, Kollar, Trinkle, 2010). In this study, the attempt was to answer three main questions: 1) What are some of the factors that lead to social workers leaving their jobs?; 2) What are some of the factors that determine why some social workers stay?; And 3) are the recent reforms made at the Massachusetts Department of Children and Families effective? While social worker turnover has been widely studied, literature on the causes of social worker retention, i.e., why do some social workers continue in their jobs, is relatively scarce. Therefore, the in depth interviews provided understudied insights on the causes of social worker retention. Findings show that the factors that make people leave this profession are different from those that make people want to stay. Based on these findings, the study provides several recommendations that can help increase retention in the field.
    Keywords: Social work; employee turnover; employee retention; qualitative methods.

  • The Paradox of Grateful Slaves Revisited: How About Female Public Managers?   Order a copy of this article
    by Yongbeom Hur 
    Abstract: Female employees generally show a higher level of job satisfaction than their male counterparts, although working conditions and rewards for female employees are usually inferior, and this is called a paradox of grateful slaves. This study verified whether or not this paradox occurs among female public managers. With 790 public managers (female managers: 44%) in the U.S., gender effects were examined on job satisfaction and work orientations among public managers. According to the results, female public managers showed a similar level of job satisfaction, but they had different work orientations, compared to their male counterparts.
    Keywords: gender effect; job satisfaction; work orientations; female public manager.

  • Will The Indian Herbal Tooth Paste Marketers Survive Against Multinational FMCG Companies?   Order a copy of this article
    by R. Satish Kumar, Moovendhan Vellasamy, Sangappa Angadi, Devsom Dass 
    Abstract: This paper focuses on the challenges that FMCG MNCs are facing from the Indian herbal product FMCG companies in the context of toothpaste market. This study employed a case analysis method. The main objective of the research is to compare the STP and Marketing Mix strategies that MNCs and Indian herbal product FMCGs with toothpaste in their product portfolio. The study reveals that Multinationals FMCG companies countering Indian herbal tooth paste marketers with their own version. The study also reveals that Indian tooth paste marketers first mover advantage may not last long. The strong distribution network of MNCs is placing them in advantageous position is another key observation.
    Keywords: Toothpaste Brands; Marketing Mix; STP; Marketing Strategies,.

    by MohD Anuar Arshad, Kalimullah Khan, Shahid Khan Qazi 
    Abstract: This conceptual paper is an endeavor to create high performance value in Public Sector organizations (PSO) of developing countries in general while particularly in Pakistan. Public sector organizations of developing countries come across with an important and challenging question of How public sector organizations could be transformed into high performance public organizations? At the same time, this article proposes research investigations to explore high performance strategies in the context of Pakistan and also in other developing countries. Therefore, this paper proposed application of High Performance Organization (HPO) framework survey tool to diagnose the performance status of the organizations. This study also proposed explanatory sequential design of mix methodology to explore performance status of public organizations, identifying the weaknesses and strengths of the organizations, developing strategies to transform the organizations into sustainable high performance public organizations to provide quality services to the public.
    Keywords: High performance; public organizations; HPO framework; Pakistan; developing countries.

  • Inter-agency implementation relations, trust and reforms in public administration in Kenya   Order a copy of this article
    by Gedion Onyango 
    Abstract: Governments often respond to accruing implementation blind-spots by further re-structuration of public bureaucracies. This mostly come with increased agencification and coordination primarily to enhance organizational efficacies and to produce trust for legitimation purposes. Accountability reforms, in particular, rarely address the related but intricate non-formal implementation processes, which also come with these efforts, mainly, organizational trust (or inter-institutional trust). This is despite mounting evidences on centrality of organizational trust in collaborative implementation processes of policy-reforms. Basing on qualitative data from Kenya, this paper explores production of organizational trust and its influence on the implementation environments for accountability reforms between oversight and governmental institutions. Data indicate that common difficulties in collaborative-implementation framework like fragile horizontal accountability-relations, misinterpretations of authority, obsession with control and autonomy, poor organizational-communication mechanisms, public trust deficits, poor internationalization and institutionalization, etc. also correspond to problematic of organizational trust. So, it is suggested that besides building public and inter-personnel trust, a policy-design should device steps that strengthen internal-accountability systems, enhance inter-organizational communication and justice systems. This should improve inter-agency trust and ease cultural-instrumental tensions typical in collaborative implementation relations.
    Keywords: organizational culture; organizational communication; anti-corruption reforms; collaborative public management; organizational trust.

  • The Effect of Innovation Components on Organizational Performance: Case of the governorate of Golestan province   Order a copy of this article
    by Mehdi Tajpour, Elahe Hosseini, Aidin Salamzadeh 
    Abstract: Innovation is a combination of the overall success of an organization because of its efforts to modernize, improve, and apply various aspects of innovation in the organization. The purpose of this study is to investigate the effect of innovation components on organizational performance in the Golestan province. This is an applied research, which is descriptive-correlative in terms of data collection. Thus, a 32-item structured questionnaire was adapted from the literature for hypotheses testing. The statistical population of the research consists of the management and staff members of the Golestan provincial government. According to Cochran's formula, the research questionnaire was randomly distributed among 94 individuals in the research population. The data were then analyzed with the SmartPLS 3 software using the structural equation modeling technique. Based on research findings, service innovation, administrative process innovation, and technological process innovation have a significant impact on organizational performance.
    Keywords: Innovation; Service Innovation; Administrative Process Innovation; Technological Process Innovation; Organizational Performance.

  • Market Reaction to Stock Name Change Announcement in India   Order a copy of this article
    by Timcy Sachdeva 
    Abstract: Increasing global contest possesses managed firms en-path for higher demand for distinctiveness. Variables that are most eligible to uphold competitive supremacy, lead to emergence of companys image. Companies adopt stock name change strategy with a view to achieve corporate image. Name change signals variety of information that impacts the capital market. The present paper investigates stock name change impact on the shareholders wealth of Indian listed companies during 2008-2015. Using event study methodology, the results of the study suggests that on the announcement day abnormal returns were found and around the announcement with insignificant negative abnormal return indicating disapproval of name change. In addition, the type of industry in which the company lies does not create any value to the shareholders due to corporate name change. Further, it is analysed stock name change has no impact on shareholders wealth.
    Keywords: Stock Name Change; Shareholders Wealth; Abnormal Return; Event Study; Signaling Mechanism.

  • Supervisory support and Organisational Citizenship Behaviour: The role of Self-efficacy as mediator   Order a copy of this article
    by Meor Rashydan, Sabitha Marican 
    Abstract: Organisational citizenship behaviour (OCB) is important in the organisational behavioural research among scholars since it significantly contributes to the success of an organisation. The purpose of this study is to explore the relationship between supervisory support as the predictor OCB and the role of self-efficacy as the mediating variable. Data were collected from 270 public administrators at two government organisations in Putrajaya. Data analyses were conducted using partial least squares structural equation modelling (PLS-SEM) to test the research model hypotheses. The study highlights a significant positive relationship between supervisory support and self-efficacy as well as OCB. Self-efficacy is proven to be a complementary mediation variable in the relationship between supervisory support and OCB. The results suggest that organisation should be aware of individual characteristics to foster participation and engagement in OCB. The findings of this study contribute to the literature and open new avenues for future research.
    Keywords: Supervisory support; Self-efficacy; Organisational citizenship behaviour; mediation; SmartPLS; Public sector.

  • Exploring Policy Governance Factors Using Stepwise Multiple Regression Analysis: A Case Study of Solid Waste Management Policy in Malaysia   Order a copy of this article
    by Muhamad Azahar Abas, Seow Ta Wee 
    Abstract: This study was designed to explore the perception of stakeholders on solid waste policy governance in Malaysia. A total of 500 respondents were selected through random stratified sampling. The data of this study were collected via questionnaire distribution and were analysed by applying descriptive statistical analysis (mean, standard deviation and percentage) and inferential statistical analysis (t-test, correlation and stepwise multiple regression). The results of the study show that the perception of respondents on governance factors was varied, depending on the socio-demographic attributes of the respondents. Bivariate analysis reveals that all the policy governance factors are strong and positively connected to good governance elements practiced in solid waste policy implementation. However, multi regression model shows only three (3) policy governance factors, namely resources management, policy implementation system and staffs competency significantly influence good governance practice of the stakeholders.
    Keywords: policy governance; solid waste management; stakeholder; good governance.

  • Construction and Validation of Public HealthCare Service Quality (PubHCServQual) model An empirical study of Indian Public Healthcare facilities in Digital era   Order a copy of this article
    by Rupal Khambhati, Hiren Patel, Satendra Kumar 
    Abstract: Measuring service quality is an effort that had been kept by several researchers in past for various services. The present research measures and addresses the service quality gap that exists among the services provided by the Hospital Industry. The major focus of any hospital is the patients and well-being of patients is the fundamental objective of any hospital. In this digital era, consumers are educated and smart and command satisfaction in all services. The present study is not limited to measure the service gap and identify the modified factors affecting the service quality but also confirm the same through confirmatory factor analysis for Indian Public Hospitals. Also, the study is extended to have separate confirmatory models for rural and urban public hospitals located in Surat, Gujarat, India. The study concludes and confirms Medical Services, Service Responsiveness, Discharge, Admission, Hygiene, and Visual Facility as modified factors for measuring service quality.
    Keywords: Confirmatory factor analysis; Empirical study; Public healthcare; Service quality.

  • Financial Inclusion: Impact of Accessibility, Availability, and Usage of Financial Services- a Study on Household Workers in Madhya Pradesh, India   Order a copy of this article
    by Bhuvanesh Kumar Sharma, Pooja Jain 
    Abstract: The purpose of this research paper is to investigate the impact of the availability of finance, the source of finance and usage of finance on financial inclusion in the different demography of people. This study had made an attempt to throw a light on availability, accessibility, and usage of financial services to the household worker in the selected study area i.e. Gwalior city. Exploratory factor analysis is used to uncover several factors which need to be considered for the purpose of financial inclusion. The study was empirical in nature, therefore, primary data has been used and collected through standardized questionnaires distributed and it has been converted into the Hindi language in the Gwalior region only. The secondary data have been collected through journals, books & internet etc. The population was including all the household workers or domestic help of Gwalior region. 200 respondents selected as sample size by using nonprobability sampling technique. The re-standardized questionnaire used on the basis of Likert type scale for evaluating the accessibility, availability, and usage of financial services. The data was analyzed through statistical techniques; reliability analysis, T-test, Analysis of variance and linear regression, with the help of SPSS software. It can be concluded from the study that the demographic variables have significantly differ in accessibility, availability, and source of financial services.
    Keywords: Accessibility of finance; Source of finance; Availability of finance; Demographic variables.
    DOI: 10.1504/IJPSPM.2019.10021702
  • Efficiency and productivity of health insurance business of public and private general insurance companies in India: A DEA approach   Order a copy of this article
    by Pooja Kansra, Harinder Singh Gill 
    Abstract: The objective of the present paper was to examine the efficiency and productivity of health insurance business of public and private general insurance companies in India. The present study was based on the secondary data obtained from the annual reports of Insurance Regulatory and Development Authority of India (IRDAI) and public and private general insurance companies of India. The analysis of the data was made with the help of Data Envelopment Analysis and Malmquist productivity index. It was observed that the mean of technical efficiency of the public sector companies was higher than of private sector companies. The total factor productivity change (TFPC) had decreased for all of the public general insurance companies from 2006-07 to 2013-14. If the trend continues then the public general insurance companies would not find health insurance business lucrative enough. Therefore, need is to raise the productivity of the health insurance business of public general insurers. While, the other private general insurance companies had shown tremendous increase in productivity from 2006-07 to 2013-14. This could be due to the fact that private companies had taken the advantage of technological change, efficiency change, pure technical efficiency change and scale efficiency change as compared to the public companies which had shown the reverse trends for the change in productivity. The mean of technical efficiency of public general insurance companies was 0.416 in 2006-07 and increased to 0.822 in 2013-14. The analysis of the data revealed that public general insurance companies had gradually improved their performance with regard to health insurance business in India. But at the same time there was an intensive competition from the private sector general insurance companies. On the basis of the analysis, it was suggested that the public general insurance companies should expand their activities and outreach in the competitive environment.
    Keywords: Health insurance; DEA; Public insurers; technical efficiency; Pure technical efficiency; Scale efficiency; premium; commission; Malmquist productivity index; Total factor productivity change.
    DOI: 10.1504/IJPSPM.2019.10025136
  • Justice in performance appraisal.   Order a copy of this article
    by Frøydis Vasset 
    Abstract: Background: Performance appraisal serve different functions within a university. It helps to identify and evaluate the performance of individual faculty members. The purpose is to explore justices; that is satisfaction with, professional learning from and work motivation generated by performance appraisals.Method: A quantitative research study with a survey in four universities in the west of Norway, 103 employees answered the questionnaire. Findings: Employees in universities are satisfied with and experience fair performance appraisal. They experience professional learning from fair performance appraisal, but not work motivation by fair performance appraisal. We found a weak correlation in the group of professors/researchers and administrative staff. Conclusion: There is a significant relationship between procedural justice and satisfaction with the performance appraisal system, and between procedural justice and professional learning. There isn
    Keywords: Performance appraisal; academia; university; justice; employees.

  • Influence Aspects of Audited Financial Statements, Administration Aspects, and Company Operational Aspects to Company Health Level   Order a copy of this article
    by Islahuzaman Islahuzaman 
    Abstract: The purpose of this study was to determine the influence aspects of audited financial statements, administration aspects, and company operational aspects to company health level and the test results partially indicate that both financial aspects, operational aspects, and administrative aspects have a positive impact on corporate health. This research discusses how the company's health was reflected from financial aspects: return on equity (ROE), return on investment (ROI), cash ratio, current ratio, collection period, inventory turn-over, total asset turn over (TATO), and Total SE to assets. Results if the financial and administration aspects increase, then the health of the company will increase. The operational aspects have a positive and significant influence on the health of the company.
    Keywords: administrative aspects; audited financial statements; company health; financial aspects; operational aspects.
    DOI: 10.1504/IJPSPM.2019.10025941
    by David Mello 
    Abstract: All employees need to be motivated to perform at their optimal level. There is a variety of ways in which employees can be motivated. The effective design and implementation of a performance management and development system (PMDS) is one of the ways in which employees can be motivated. The study on which this article is based sought to explore the impact of PMDS on employee motivation. The focus of this study is the Mahikeng Local Municipality (MLM) situated in the North West Province of the Republic of South Africa. The study mainly used the quantitative research method. The study used a questionnaire as an instrument for data collection. The Municipality has 801 employees. A sample of 100 employees was selected for participation. This sample constitutes 10% of the overall population. A major finding of the study is that PMDS does not contribute to employee motivation at the MLM.
    Keywords: Performance; management; appraisal; motivation; South Africa; local government; Mahikeng; municipality.

    by Donat Rexha, Abdylmenaf Bexheti, Hajdin Berisha 
    Abstract: The effects of direct and indirect taxes on economic growth in transitional countries have created a strong debate regarding their contradictory results. Since taxes represent a vital factor of countries growth, the core objective of this paper is to investigate the effects of direct and indirect taxes on economic growth of Kosovo, as a relatively newly-independent country with a transitional economy. The study covers a ten-year period with a monthly time series from 2006m1 to 2016m9. The time series have been tested for unit root through the employment of Augmented Dickey Fuller test, to determine if time series data are stationary or possess unit root. Through the utilization of Johansen test for co-integration, the study analyses if models contain at least one co-integrating vector, thus indicating significant long-term relationship among direct, indirect taxes and economic growth in the country. Finally, to find the impact of direct and indirect taxes on economic growth, Vector autoregressive model unrestricted VAR has been employed. Results suggest a positive and significant effect of indirect taxes on real GDP in Kosovo. Having into consideration such results and due to the positive effects of indirect taxes contributed by the high dominance level of consumption taxes in comparison with direct taxes, further recommendations for Kosovo tax policymakers have been suggested.
    Keywords: direct taxes; indirect taxes; growth; Kosovo.

  • Does fiscal policy accelerate economic growth in transition economies: The case of Republic of North Macedonia?   Order a copy of this article
    by Besnik Fetai , Abdylmenaf Bexheti, Liza Alili-Sulejmani, Veland Ramadani 
    Abstract: The aim of this study is to investigate empirically the relationships and the causal link between fiscal policy and economic growth in the Republic of Macedonia during the period 1990-2015. The study employs the quarterly data set of public finance, which are classified according to Barro and Sala-i-Martin model in a small open economy. For this purpose, we employ Vector Error Correction Model (VECM- henceforth) in order to examine the relationships and causal link between fiscal policy and economic growth. The results of cointegration vector show that productive expenditure and non- distortionary revenues have long run coefficients of 0.86 and 0.84 respectively, indicating positive effect on real GDP, while distortionary revenues have long run coefficient of -1.14, indicating negative effect on real GDP in the long-run. However, unproductive expenditures are excluded from the long-run equilibrium, thus they do not have any effect on economic growth in the long -run. The Granger Causality test shows that productive expenditures and non-distortionary revenues in the Granger sense cause real GDP.
    Keywords: Cointegration analysis; Granger Causality test; fiscal policy; economic growth; North Macedonia.

  • SME Informal Export Model in Cibaduyut SME Cluster in Indonesia   Order a copy of this article
    by Wawan Dhewanto, Sri Herliana, Donald Crestofel Lantu, Nur Lawiyah 
    Abstract: SME cluster is an appropriate environment for SMEs with international ambitions. The model of their business activitiesformally and informally in the context of exportis very interesting to be studied deeper. The role of SMEs in the context of exports in clusters occurs in various countries around the world. There are some studies discussing export activities in SME clusters in developed countries, while there is a lack of discussion for the developing countries. This study aims to analyze the export model activities undertaken by SMEs in one of the clusters. This study is supported by primary data obtained from a case study research of Cibaduyut SME cluster, which is a footwear SME cluster in Indonesia that has the potential and experience in the activities of foreign markets; with qualitative data collected from results of in-depth interviews of 10 SMEs in the cluster. The research obtains an informal export activity model that is carried out in Cibaduyut SME cluster.
    Keywords: SME cluster; informal export model; SME internationalization.

    by Charity Ezenwakwelu, Chineze Etukokwu 
    Abstract: The study investigated the role of performance management system in improving employee performance, using federal public sector employees in Enugu State Nigeria as a case study. The objectives of the study were to identify the nature of relationship between performance management system (PMS) and employee performance (EP) and the effect of the various phases of PMS (planning and developing performance, monitoring and reviewing performance and rewarding performance) on key employee performance indicators (output quality, presentism/punctuality and service delivery timeliness). A quantitative research design was adopted using a questionnaire as the tool to gather data from a random selection of two hundred (200) Federal public sector workers in four federal ministries departments and agencies (MDAs) in Enugu state. The data were analysed using the SPSS v20 software. Results from the analyses showed that there is a positive and significant relationship between performance management system and employee performance, meaning that an effective PMS will play a significant role in improving the performance of employees. However, responses of the respondents revealed that although there is a PMS available in their MDAs its effectiveness was not felt. The findings also further revealed that all PMS phases had a significant and positive effect on the EP indicators used. The phase of rewarding performance, however, had the most effect as 83% of the variation in service delivery timeliness in the MDAs was explained by the reward phase. The study concluded that for an efficient federal public sector in Enugu State Nigeria there is the need for an effective PMS to manage the performance of public servants. It was recommended among others that the Federal Government of Nigeria and management of MDAs should give performance management system the importance it deserves by finding ways of enhancing its effectiveness.
    Keywords: Employee Performance; Performance Management System; Public Sector; Rewarding Performance; Ministries Departments and Agencies (MDAs).

  • Does Government Debt promote Economic Growth? New Empirical Evidence from Ghana   Order a copy of this article
    by SAMUEL TAWIAH BAIDOO, Emmanuel Duodu, Evans Kwarteng, Grace Boatemaa, Linda Opoku, Alex Antwi, Raphael Akomea Appiah 
    Abstract: The importance of infrastructural projects by governments cannot be overemphasised as far as economic growth and development are concerned. Though these projects could be financed by generated revenues, this has often not been the case in most developing countries due to lower revenue which in turn leads to huge spending gaps. As a result, governments of developing economies have resorted to both internal and external borrowing to finance such projects. However, this approach to financing these projects is expected to have influence on economies. This study therefore revisits past studies and provides new empirical evidence regarding government debt and economic growth nexus. Using annual time series data from 1980 to 2017 on Ghana, the study employs the autoregressive distributed lag model for analysis. The results show among others that government debt exerts negative influence on economic growth. Based on the findings, vital policy implications have been provided.
    Keywords: Government debt; economic growth; infrastructure; developing countries; spending gap; Ghana.

  • Punctuated Equilibrium Theory and Enhancement of Local Government Investment Pool Innovation   Order a copy of this article
    by Julius Nukpezah 
    Abstract: This article draws on the punctuated equilibrium theory for a theoretical backdrop to examine the causes of incremental and revolutionary changes in LGIP innovations using secondary sources of information. The study finds that the adoption of LGIP innovations that are state-sponsored, local government-sponsored, and risk-averse occurred during focusing events. The second major finding is that incremental changes occurred across states over a period of time to make the LGIPs more effective and comply with unique state investment policy preferences. The study contributes to understanding how governments adapt innovations to their unique environments to reflect their preferences and how they respond to focusing events through enhancements of innovations.
    Keywords: Local Government Investment Pools; Cash management; Treasury management; Financial management innovation; Interlocal agreement; Collaboration; Competition; Risk management; Innovation; Performance; Punctuated equilibrium theory.

  • Study of Executive Compensation of Public and Private Sector Enterprises in India Impact on Corporate Governance   Order a copy of this article
    by I. Sridhar 
    Abstract: Executive compensation in India is strictly legislated and regulated. The purpose of this paper is to evaluate the executive compensation between private sector and public sector companies in the NIFTY 50 Index companies after the implementation of corporate governance reforms in India. The study establishes that there is significant difference in executive compensation in terms of CEO Pay and Total Executive Pay between Private sector and Public sector companys thus impacting corporate governance in India. An implication of this study is that it establishes huge gaps in executive compensation in the Indian corporate landscape, thus, posing challenges to governance of public sector companies in India. It makes a case for governance reforms in terms of executive compensation for top management of public sector companies.
    Keywords: Corporate Governance; CEO Pay; Total Executive Pay; Public Sector Governance.

  • Impact of Corporate Social Responsibility on Employees Commitment: An Empirical Study of Public Sector Organizations in India   Order a copy of this article
    by Ruhee Singh, Sweta S. Malla 
    Abstract: The Study attempts to study the important relationship between firms Corporate Social Responsibility (CSR) initiatives and its effect on the commitment shown by the employees working in these organizations. Data was collected from 813 employees working in diverse industries in India like Oil & Gas, Power, Telecom, Consumer Durables and Consultancy. The study hypothesized and also found supportive evidence that there exists a positive relationship between CSR and employee commitment. The regression analysis confirmed a significant positive relationship between CSR and employees organizational commitment. An additional finding of the study suggested that the amount of time a person serves in the organizations also affects the employee commitment positively. The findings of the study provided great insights to management, regarding the important role CSR plays not only to the external stakeholders but also positively affects the commitment levels of its employees.
    Keywords: Corporate Social Responsibility; employees’ organizational commitment; tenure; social initiatives; CSR Law; Indian Mandate.

    by Francesco Pelagallo, Massimiliano M. Pellegrini, Raffaele Giannitelli, Patrizio Sartini 
    Abstract: A universitys role has always been to teach and research, however a Third Mission has recently arisen and has become increasingly central to universities focus. Although this new goal has already been already researched, case studies on the social innovation of universities incorporating this Third Mission are less thorough. One case study, which concerns the urban redevelopment of areas in the Municipality of Rome, identifies the specific tasks and functions performed by the university, particularly with regard to related organisational aspects. Therefore, analysing the various phases of this urban redevelopment project, i.e. territorial analysis, meta-project, and regeneration program, a model was developed to analyse the role of the university as an actor, orchestrator, and promoter of "social" culture. This model serves to highlight the contributing factors that enable the transformation of the universitys role from merely a secondary subject to a strategic player of primary importance.
    Keywords: Social innovation; Urban regeneration; Entrepreneurial Universities; University’s third mission; University’s social mission.

  • Evaluation of Probationary Performance of Thai Government Officials   Order a copy of this article
    by Ungsinun Intarakamhang, Saran Pimthong 
    Abstract: This mixed methodology research aims to evaluate the probationary performance of Thai government officials in order to obtain the suggestion for improving the criteria and method of probationary performance. The qualitative research started from an interview with executives, followed by the survey on behaviors of new generation and opinion survey on probationary performance among government officials. Content analysis and multiple regression analysis were applied. According to the findings, data from every source agreed that the main function of probationary performance is to be the last step in selecting qualified government officials suitable for specific agencies. The factors of organization culture of government agencies, the nature of Thai government officials, and behaviors of the new generation can forecast the decision of new generation to work in civil service by 56.90%. The result suggested that the probationary period should be 6 months. It is also recommended that e-Learning and general seminar among officials during probationary period as should not be part of the judgment criteria, but be under supervision of supervisors. In addition, the ratio of performance and behavioral score should be maintained at 50:50, but the minimum score of each attribute is 60%, and the minimum total score is 70%.
    Keywords: probation;new government officials; organizational culture; nature of Thai government officials; new generation behavior.

  • Public Financial Management Efficiency and Electricity Service Delivery in Limpopo Municipalities   Order a copy of this article
    by Libago Azwitamisi, Collins, C. Ngwakwe 
    Abstract: This research examines the effect of public financial management efficiency on provision of electricity in selected municipalities within the Limpopo Province of South Africa. The paper applied a quantitative approach with the aid of panel data regression statistics. The data used were from the annual reports of five selected municipalities in Limpopo Province and the consolidated audit reports of the Auditor General South Africa for a period of five years. Finding from the statistical analysis reveal a P value of 0.0001, which is less than 0.05 alpha value of this research. This therefore suggests a significant relationship between financial management efficiency and electricity service delivery within the sample of five municipalities studied. The implication thus is that the municipalities that improve their financial management capabilities are likely to improve upon their electricity service delivery to the citizens. The paper recommends strengthening of financial management capacity of municipal staff, monitoring of financial venality, improved governance effectiveness and accountability amongst municipal administrators to facilitate the delivery of public goods such as electricity. The paper contributes by proposing a new model framework for assisting public policy on service delivery and for future research to apply the suggested new model to research further on a wider sample with more time period about the effect of financial management efficiency on the supply of public goods in local municipalities.
    Keywords: public service delivery; public accountability; electricity provision; public sector management; financial management efficiency; public accountability.

  • Rewarding Teaching Excellence in Higher Education: An Analysis of an incentive program at a Tier I research institute and a Prescription for Future Teaching Incentive Programs   Order a copy of this article
    by Michael D. Johnson, Arunachalam Narayanan, William J. Sawaya III 
    Abstract: There is significant interest in promoting teaching effectiveness at colleges and universities. At *a large university in US, the chancellor offered a voluntary cash-based teaching incentive program to faculty members teaching graduate and undergraduate courses. This program rewarded top teaching performers each semester based on student feedback of instructional quality. The program awarded cash rewards to 57 faculty members (out of 731 applicants) in the colleges of business and engineering over five semesters. This study examines the effectiveness of the award program on teaching and the effects of course and instructor characteristics. The instructor evaluation data for two years before the award was instituted, during its duration, and for a year after the award program ended was compiled and analyzed. Results indicate that already high performing junior and non-tenure track faculty applied for and won the teaching awards. Also, the award program did not significantly change the teaching performance or grading outcome in the classroom. In spite of consistent participation from a wide range of faculty members, the program ended after five semesters. Insights from this incentive program inform a discussion of key attributes that should be part of a successful teaching incentive program in higher education.
    Keywords: teaching incentives; human capital; student evaluation of teaching; salary wage differentials.

  • Can Auditing and Other Assurance Services Stimulate Public Expenditure Governance? The Context of Fiscal Institutionalization Mediation in Local Government   Order a copy of this article
    by Paul Onyango-Delewa, Isaac Nabeta Nkote 
    Abstract: AbstractrnAchieving acceptable levels of expenditure governance in public entities has been an issue of empirical, theoretical and practical debate for a long time. Albeit with no clear conclusion yet, public expenditure governance especially in African sub-national entities is frequently linked to auditing and related assurance services. Fiscal institutionalization is also another factor commonly cited as significant to locality expenditure governance. This study investigated auditing and other assurance services-expenditure governance relationship in local government. Besides, it examined whether fiscal institutionalization mediates that linkage. Employing cross-sectional research design, data were collected from 21 districts, 9 municipalities and some sub-counties in north-western, northern, north-eastern and eastern regions of Uganda, East Africa. Data were then subjected to structural equation modeling analysis. The findings revealed that auditing and other assurance activities predict changes in public expenditure governance. Moreover, fiscal institutionalization mediates the interaction. Research originality and contribution to literature, theory and practice are examined accordingly.rn
    Keywords: Keywords: Local government; auditing and assurance services; public expenditure governance; fiscal institutionalization.

  • Models for meeting activities in public workplace -Qualitative study in municipalities   Order a copy of this article
    by Frøydis Vasset 
    Abstract: The purpose of this study is to examine the use of two meeting models in municipalities; Whole Person Process Facilitation Meetings and Open Space Technology Meetings. rnThis is a qualitative intervention study, with an exploratory design. Municipalities use these models in different meetings. We have completed three focus group interviews approximately six months after the training and introduction.rnThe informants emphasized that the meeting models could support change processes. The views of managers on value, collaborative ability and management are also important and positive. The informants gained knowledge of communication and collaboration and everyone wished to use the methodology in their future work.rnrn
    Keywords: Model; Holistic; Open Space Technology; Whole person process; Municipality.rnrn.

  • The Influence of Delayed Payments on Time Overrun in Public Sector Projects   Order a copy of this article
    by Ibrahim Mahamid 
    Abstract: This study is conducted to investigate the relationship between payments delay and time overrun in public projects. The study objectives include: 1) identifying the main factors affecting payments delay in public construction projects, 2) identifying the main causes of time overrun in public projects, 2) establishing the relationship between payment delay and time overrun in public projects. To achieve the study objectives, a questionnaire survey was performed. Eighteen (18) factors that might affect payment delay, and 16 causes of time overrun are listed in a questionnaire form. Fifty-five (55) contractors and 40 consultants are asked to rank the individual factors based on their importance level according to their own experience. Results indicate that the top factors affecting payment delay are: client financial problems, delay in work approval, contractor submits claims with mistakes, contractors failure to do work based on bill of quantity, and contractors failure to follow the certain guidelines in claims. The study also concludes that the top five causes of time overrun include: poor labor productivity, lack of contractor experience, inadequate production of raw materials by the country, number of projects going at the same time, and late design changes. Regression analysis for data collected from 30 public construction projects shows a good correlation between payment delay and time overrun in public projects. This study is the first one that investigates payment delay in public projects in Palestine. In addition, it is the first study that address the relationship between payment delay and time overrun in Palestine and other neighboring countries. Therefore, this study is very important and will be very helpful for researchers and professionals to understand the effect of delayed payment on project delay.
    Keywords: payments; time overrun; delay; delayed payment; public projects.

  • Institutional impacts on firm performance   Order a copy of this article
    by Florin Peci 
    Abstract: he paper aims to study the influence of the institutional determinants on the growth of small and medium enterprises (SMEs). First, Kosovo as one emerging economy and country in transition is analyzed from the international business perspective. The main institutional factors faced by SMEs in Kosovo that is involved in international trade will be discussed based on new institutional theory. The study is based on interviews of firms in Kosovo, using a semi-structured questionnaire, conducted in 2015. The econometric findings show that barriers caused by low levels of professionalism and ethics of officials in respective institutions, as well as frequent changes in complicated laws and regulations, have a significant impact on higher transaction costs, which in turn represents a direct obstacle to the further growth of SMEs.
    Keywords: Growth; Transition Economies; New Institutional Economy; Institutional barriers; Transaction Costs; Compliance Costs; Entrepreneurship; Small and Medium Enterprises (SMEs); Emerging Countries; Public Agency; Kosovo.

    by Ainsley Granville Andre Jorge Bernard, Brahma Edwin Barreto, Rodney D'Silva 
    Abstract: In the wake of liberalisation and globalisation of economic policies across the globe, investment opportunities have expanded and financing options have widened leading to an increased dependence on capital markets. Companies can use either equity or debt capital to fund their assets; the ideal being a judicious mix of both. The capital structure decision is a vital one for any organisation, as its profitability is directly affected by the way the company decides to finance its assets. The current research is an attempt to measure the impact of capital structure on a companys profitability. The study establishes a hypothesised relationship of the impact of capital structure on business revenue of companies and the interrelationship between capital structure and profitability. Data ranging from 2012 to 2017 of ten companies from within the cement industry were considered for the purpose of the study. Capital structure is represented by Debt/ Equity Ratio while Return on Investment (ROI), Return on Capital Employed (ROCE) and Return on Equity (ROE) have been considered to be the main determinants of profitability. Descriptive Statistics, Correlation analysis and OLS Regression Model were used to analyse the data. The study concludes that out of the ten companies considered for the study, JK Cement, KCP and JK Lakshmi Cement established a positive impact of capital structure on profitability whereas India Cement, Ultra Tech Cement, Ambuja Cement, ACC Cement, Dalmia Bharat, Birla Corp and Prism Cement have revealed a negative impact of capital structure on profitability.
    Keywords: Capital Structure; Debt/ Equity Ratio; Return on Investment (ROI); Return on Capital Employed (ROCE); Return on Equity (ROE).

  • How Do Island Entrepreneurs Survive and Thrive?   Order a copy of this article
    by Muslim El Hakim Kurniawan, Gatot Yudoko, Mursyid Hasan Basri 
    Abstract: How to become a successful entrepreneur? Of course, there are various answers to this question, especially if the faced challenges are not equal. The island entrepreneurs do not only face day to day deficiencies, but also to some extent,
    Keywords: island; entrepreneur; small-medium industries; government; competitive advantage.

    by Varun Chotia 
    Abstract: The objective of this study is to get an insight into the debt scenario of different states of India and understand the factors governing it, thereby estimating an optimal debt/GDP ratio for each of them. The study begins with estimating the trend for optimal debt and plotting it parallel to the actual debt for each Indian state for the time period from 2002-03 to 2014-15. We have employed the modified Blanchard model (1983) for estimating optimal debt/GDP ratio. The results display notable difference between optimal debt/GDP ratios and actual debt/GDP ratios for almost all Indian states. The study concludes with some major findings: i) North-eastern states are facing challenges from perpetual high indebtedness ii) Debt relief schemes promoting agriculture have contributed to achieve debt sustainability in northern and western states iii) Southern India has managed its debt perfectly over the gone by years iv) the newly created states of Chhattisgarh and Jharkhand started with low debt burden in initial years but have later moved on towards high indebtedness. The research study has noteworthy policy implications for Indian state governments. In states where debt/GDP ratio is rising constantly, the governments should aim at achieving a balance between anchoring debt sustainability and high growth yield in long run. For states where actual debt/GDP ratio is below the optimal level, policy focus should be on providing cushion against external financial crisis and market shocks. rnrnrn
    Keywords: Optimal Debt/GDP; Debt sustainability; Indian states; Economic Growth.
    DOI: 10.1504/IJPSPM.2019.10027801
  • An Empirical Analysis of Budget Stabilization Funds (BSFs) and Cutback Management: Which Strategy Is More Effective for U.S. State Governments?   Order a copy of this article
    by Sungchan Kim, Soyoung Park 
    Abstract: Until recently, decision-makers in subnational governments have had to adopt some budgetary strategies in order to stabilize budgets during economic changes. Both budget stabilization funds (BSFs) and cutback management are major strategies to cope with budgetary difficulties. However, there is little research on which budgetary strategy subnational governments should use in a certain context. This study attempts to examine the impact of both BSFs and cutback management and compare their effectiveness by using the dataset of U.S. state governments from 2001 to 2013. We find that BSFs increase the volatility of total expenditures, while cutback management is effective in reducing volatility. However, if state governments implement cutback management, they may not attain fiscal stability despite spending more money. On the other hand, boosting the economy by increasing expenditure is effective in reducing volatility of total expenditures in the context that they spend BSF.
    Keywords: budget stabilization funds (BSFs); cutback management; fiscal stability.

  • Relationship among transformational leadership, workplace spirituality and team effectiveness: A Conceptual Framework   Order a copy of this article
    by Nandana Prabhu, Navin Kumar Koodamara 
    Abstract: This paper analyzes the theories that support the conceptualization of mediating role of workplace spirituality in the relationship between transformational leadership and team effectiveness. A critical enquiry approach is used to identify relevant theories and their gaps so as to explore the theoretical foundations for the proposed relationship among constructs of the study. This paper has found that symbolic interactionist theories of identity and the theory of transformational effects on motivation based on the self- concept provide strong theoretical support to explain the relationship among constructs of the study. The theories of individuation, workplace spirituality facilitation, organizational transformation approach, and the theory of stratified system have provided strong support for the role of workplace spirituality in facilitating the relationship between transformational leadership and team effectiveness. Need to cultivate transformational leadership among team members, creating meaningful work, and building connectedness among team members are the managerial implications of this research.
    Keywords: Transformational leadership; team interaction process; workplace spirituality; team effectiveness; identity theories.

  • Response to Local Financial Emergencies in Michigan: A New Public Management Perspective   Order a copy of this article
    by Julius Nukpezah, Tamara Dimitrijevska-Markoski, Ismail Soujaa 
    Abstract: The study draws on the New Public Management (NPM) scholarship to investigate the financial emergencies in Michigan cities. The study examines the circumstances under which the state government of Michigan declares financial emergencies in its local governments and studies NPM strategies that appointed emergency managers use in responding to the crises. Through detailed examination of the experiences of seven Michigan cities that had appointed emergency managers, the findings of the study provide practical lessons for governments on how to use NPM strategies to reduce cost, increase revenues, reorganize City Halls, foster interlocal cooperation, contract-out services, and promote diverse economic development initiatives that make cities more stable financially.
    Keywords: Financial emergencies; financial crises; financial emergency laws; municipal bankruptcy; emergency response and recovery; exogenous shocks; local vulnerability; new public management.

  • Overcoming Barriers to Achieving Sustainable Development at Universities in Vietnam   Order a copy of this article
    by Khoa T. Tran, Phuong V. Nguyen, Truc Thi Thanh Vo, Thao T.U. Dang 
    Abstract: Numerous studies in the business context have identified variables that can promote sustainable development. By contrast, studies of universities have mostly clarified challenges of higher education, with little focus on elucidating current barriers to sustainable development in the field. Therefore, this paper aims to identify barriers to developing sustainability in the context of higher education in Vietnam. A qualitative approach is used to analyze data collected from 32 in-depth interviews. The findings show that the current barriers to developing sustainability at universities in Vietnam include the quality of training; outdated curricula; the quality of current faculties and new recruitment; and the lack of community and industry connections. In addition, the analytic hierarchy process approach is used to rate the priority of solutions for overcoming these barriers. The results provide implications for dealing with the current issues of universities in Vietnam. In particular, feasible solutions need to be implemented simultaneously with greater support from university leaders and policymakers. To achieve the expected benefits, efforts to overcome the identified obstacles should be actively carried out.
    Keywords: sustainable development; higher education; barrier; overcome.

  • Administrative Innovation and Organisational Justice across Municipalities in Jordan: Organisational Commitment as a Mediatory Role   Order a copy of this article
    by Raed Ababneh, Sahem Nawafleh, Mohammed Rawabdeh 
    Abstract: The role adopted by Organisational Justice (OJ) in line with Administrative Innovation (AI) is recognised as critical in terms of its influence on the viewpoints and performance of employees. Organisational Commitment (OC) as a mediatory role was utilised, with completing an analysis on the role adopted by OJ in relation to the AI of employees. Self-administrated questionnaire was applied, with sample comprising 369 employees from municipalities based in Jordan. Structural-Equation-Modelling through AMOS was implemented. The assessments of employees in regards distributive and procedural justice were a factor seen to be positively and significantly related to the OC displayed by the employees. Moreover, regarding distributive justice; employee perceptions demonstrated a significant and indirect effect in line with AI through OC. Furthermore, regarding procedural justice, it was found to have both indirect and direct effects on AI. Finally, interactional justice was recognised as not significantly impacting neither OC nor AI.
    Keywords: Administrative innovation; distributive justice; interactional justice; procedural justice; organisational commitment; organisational justice; mediation; Municipalities; Jordan.

  • Risk ascertained determinants of Cost of equity capital A comparative analysis across regulated sectors in India   Order a copy of this article
    by Sushma Yalla, Karuna Jain, Som Sekhar Bhattacharyya 
    Abstract: Indian is one of the developing economies where there is a lack of basic infrastructure. To boost up the flow of investments in Indian regulated sectors, and also to arrive a fair rate of return in these sectors; it is necessary to estimate the risk ascertained determinants of cost of equity capital. Empirical studies of this nature from the Indian context are scarce. The present study analyses the risk ascertained determinants of the cost of equity capital across panel data of three regulated sectors of India namely power sector, telecom sector and oil & gas sector. The study has adopted a methodology of multivariate regression to assess the risk ascertained determinants of the cost of equity capital. The research findings indicated that regulatory risk factor is significant for telecom and power sector; on the contrary, regulatory risk factor is not significant for oil & gas sector. Hence, on sectorial level regulatory risk exists in Indian telecom and power sectors.
    Keywords: India; Stationarity test; Systemic risk; APT; Random effect panel data; Hausman test.

  • Institution of Organisation and Organic Jasmine-Rice Production Extension of the District Agriculture Offices in Thung Kularonghai   Order a copy of this article
    by Pitundorn Nityasuiddhi 
    Abstract: This research was aimed to explain the relationship between the institutional components of organisations - formal rules and informal rules - and their consequent effects on the organic jasmine-rice production extension projects implemented in Thung Kularonghai rice field, Northeast Thailand by three District Agriculture Offices. Qualitative approach was utilised with the officials and rice farmers in the districts concerned, as the key informants. It was found that there were decoupled relations between the formal rules as the external centralised projects and the offices prevailing formal rules and informal rules as values and attitudes of field extensionists towards these coercive projects. Consequently, the effect was that field staffs neglected the performance of routine advisory services for organic jasmine-rice production. Taken-for-granted conduct then occurred. As other field activities have still occasionally been practiced by them, they seem likely to be just symbolic of the formalised performances for achieving public legitimacy.
    Keywords: institution of organisation; decoupling relation; taken-for-granted performance.

  • Reverse Innovation and its Antecedents: Creating value for people at the bottom   Order a copy of this article
    by Prigya Rawat, Vijay Kumar Jain 
    Abstract: The primary challenge confronting business is to serve the poor. Charity cannot solve current problems. Reverse innovation has the potential to transform every industry, including energy, healthcare, and transportation, housing, and consumer products. Reverse innovation being low-cost innovation can serve billions of people standing at the bottom of the pyramid. The paper aims to determine the antecedents of reverse innovation. A theoretical framework was developed to explain and empirically verify the antecedents of reverse innovation. The framework was tested and statistically validated using structural equation modeling relying on data collected through 878 respondents working at the executive level of the firms practicing reverse innovation in India. Managing customer perception has emerged as an essential antecedent of reverse innovation followed by an understanding of local product requirement, simplifying regulatory environment and developing new business model respectively. The findings of the study would contribute towards promoting reverse innovation in developing and developed market, thereby serving people at the bottom. This would also open new opportunities for MNCs in the established market as well.
    Keywords: Reverse Innovation; Business Model; Customer Perception; SEM.

  • The Causal Relationship Model of Factors Affecting the Quality of Life of People Living in Special Economic Zones   Order a copy of this article
    by Adirek Vajrapatkul, Somboon Sirisunhirun 
    Abstract: This study investigates the effect of good governance, public service quality, and social cohesion on the quality of life of people living in Chiang Rai Special Economic Zone (SEZ). Questionnaires were distributed to residents of the three districts of the Chiang Rai SEZ, namely, Mae Sai, Chiang Saen, and Chiang Khong. The 652 valid questionnaires were analyzed by descriptive statistics, EFA, CFA, and SEM analysis. It was found that the critical fit indices of CMIN/DF, GFI, CFI, IFI, NFI, and RMSEA passed the cut off criteria. Also, both direct and indirect effects were significant. The results support the proposition that the level of the quality of life of residents in Chiang Rai SEZ can be increased by improving good governance, public service quality, and social cohesion. Thus, it is proposed that the government should increase the quality of life of people by incorporating new governance principles, new service types, and new social cohesion activities that fit within the context of Chiang Rai SEZ.
    Keywords: structural equation model; good governance; public service quality; social cohesion; quality of life; special economic zone (SEZ); Chiang Rai; Thailand.

  • Do Green Banking Initiatives lead to Competitiveness and Improved Financial Performance? - An Empirical Analysis of Indian Banks   Order a copy of this article
    by Ramanpreet Singh, Kritika Nagdev, Nawal Kishor 
    Abstract: The purpose of this paper is to examine whether green banking initiatives taken by the Indian banks have increased their competiveness and financial performance or not. This study makes an attempt to develop a conceptual model from literature sources. In order to validate the model, the primary data was collected using structured questionnaire administered on employees of the banks. The data has been analysed applying the Exploratory Factor Analysis (EFA) and multiple regression for competiveness. For analysing financial performance secondary data was collected from the websites of Reserve Bank of India, Indian Banking Association and annual reports of the banks for the period 2005 to 2016. The panel data regression has been used to test the impact of possible factors including green banking initiatives on financial performance measured by Return on Asset (ROA). Result indicates that there is no significant impact of green banking initiative on the financial performance of the bank but green banking initiatives have increased the competitiveness of the banks through improved operational efficiency, cost saving, financial efficiency and product improvement. Thus, we have observed green banking directly improves competitiveness and indirectly improves financial performance.rn
    Keywords: Financial performance; Competiveness; Green banking; Return on Asset; Sustainable practices.

  • The interplay of Cultural Rigidity, Vertical Communication, and Perceived Severity of Decline: An Empirical Affirmation from the Public Sector   Order a copy of this article
    by Suja Karthika 
    Abstract: The performance of an organization; whether growth or decline is impacted by its incumbent culture. When this culture inclines towards rigidity, it becomes all the more difficult to achieve the performance goals. Cultural rigidity, introduced by (Maheshwari, 2007), is often considered to be an offshoot of the public sector and is defined as the excessive cohesiveness and strong organization culture leading to group think and conformist behavior. Operationalized as concurrence seeking and enhanced group identity, it proves to be a deterrent for the smooth functioning of a state owned enterprise, which is already burdened with layers of political and bureaucracy fabric. Communication is often touted to be the meta-mechanism for initiation, furtherance, alteration and sustainability of culture in an organization and has a pivotal role to play in the performance of an organization. The study attempts to understand the abating effect of cultural rigidity on perceived severity of decline and more importantly assess the intervening role of vertical communication in the cultural rigidity-perceived severity relationship. The context of the study was public sector, as the constructs have been studied to have enhanced significance there. A survey was conducted in four state owned enterprises in the state of Kerala, India, which has been facing performance decline over the past 6 years. Adapted scales are used to collect the data (sample size: 281 top and middle level managers). Requisite analysis reveals that, vertical communication has a compelling role in determining the strength of relationship between cultural rigidity and perceived severity of decline. The results give way to a plethora of managerial implications on how vertical communication can be managed to influence cultural rigidity and thereby cause a change in the perception about the performance of the organization.
    Keywords: Culture Rigidity; Vertical Communication; Perceived Severity of Decline; State Owned Enterprises; Concurrence Seeking; Group Identity.

  • Innovative Income Source and Risk in Banking: A Study of Public Sector Banks in India   Order a copy of this article
    by Shraddha Sharma 
    Abstract: Innovation is one of the key sources of growth simply as a new method, product, idea etc.rnGlobally due to increasing competition banks are looking for the innovative ways of income sources to increase their profitability. Like International banks, some of the Indian Public Sector banks are also following the trends of increasing other income to enjoy the diversification benefits. Considering the importance of income diversification, this study analyzes the impact of income diversification on financial performance and risk profile of public sector banks in India from 2003-2016 using secondary data. Panel data regression results concludes, positive impact of income diversification on performance of banks in India and indicate that increase in the share of non-interest income may also increase the risk profile of banks. The findings are helpful to the banks management and regulators to make policy for strategic role of income diversification in value creation and risk-reduction for banks.rn
    Keywords: Innovative Income Source in Banks; Non-interest Income; Interest Income; Risk-adjusted Return on Asset; Income Diversification; Risk in Banks; Panel Data Regression; Herfindahl-Hirschman Index.

  • The Causal Relationship Model of Factors Affecting the Quality of Life of People Living in Special Economic Zones   Order a copy of this article
    by Adirek Vajrapatkul 
    Abstract: This study investigates the effect of good governance, public service quality, and social cohesion on the quality of life of people living in Chiang Rai Special Economic Zone (SEZ). Questionnaires were distributed to residents of the three districts of the Chiang Rai SEZ, namely, Mae Sai, Chiang Saen, and Chiang Khong. The 652 valid questionnaires were analyzed by descriptive statistics, EFA, CFA, and SEM analysis. It was found that the critical fit indices of CMIN/DF, GFI, CFI, IFI, NFI, and RMSEA passed the cut off criteria. Also, both direct and indirect effects were significant. The results support the proposition that the level of the quality of life of residents in Chiang Rai SEZ can be increased by improving good governance, public service quality, and social cohesion. Thus, it is proposed that the government should increase the quality of life of people by incorporating new governance principles, new service types, and new social cohesion activities that fit within the context of Chiang Rai SEZ.
    Keywords: structural equation model; good governance; public service quality; social cohesion; quality of life; special economic zone (SEZ); Chiang Rai; Thailand.

  • Cultural Challenges in Implementing Village Funds Management System In Achieving Good Village Government   Order a copy of this article
    by Yolinda Yanti Sonbay, Bambang Tjahjadi, I. Made Narsa 
    Abstract: This study presents the role of local culture and community characteristics in applying system of village fund management to promote accountability, transparency and participation. It aims to show how local culture affects the implementation financial system that intends to gain uniformity. In this study, local culture of the Dawan tribe on Timor Island of Eastern Indonesia is taken into account. The cultural dimensions proposed by "Hofstede" will be used to identify the cultural characteristics of Dawan people and relate those characteristics to the accountability, participation and transparency in the management of village fund. This study presents a new insight on the influence of culture toward accounting.
    Keywords: Good Village Governance; culture; Village Fund Management System; ethnography; Dawan Tribe.

  • Merit Bureaucrats, Good Governance and Innovation   Order a copy of this article
    by DANJUMA ABDULLAHI, Muhammad Zayyanu Umar, Yahaya Tanko Baba, Ibrahim Maishanu 
    Abstract: This paper analyses the roles of professional bureaucrats within the context of good governance. The relevance of bureaucrats in improving governance is considerably desired by government institutions with the aim of increasing the level of socio-economic and political development in the society. Theoretically, new institutionalism is employed to examine the relevance of professional bureaucrats in accelerating the overall governance. Methodologically, qualitative approach is adopted to study the bureaucratic institution with a view to identify its relevance in governance. 15 Informants were interviewed ranging from top government functionaries, Legislatures as well as stakeholders. The findings of the paper revealed the major issues in the bureaucratic institution which involves among others; corruption, lack of merit system, poor training, favoritism, etc. The recommendations of the paper therefore, is for the bureaucrats as engine of nations development should be more professional and put the National interest above their personal interests in achieving an effective governance.
    Keywords: Bureaucracy; Good Governance; Institution & Professionalism.

  • Influence of Enablers on Processes and Benefits of Knowledge Management in a Closed Environment: A Structural Equation Modelling   Order a copy of this article
    by Asha Nagendra, Srinivasan Morappakkam 
    Abstract: Knowledge Management (KM) itself can be divided into two essential components, the process (KMP) and the benefits (KMB). This has led to the analysis of certain enablers which influence the processes of knowledge management and also identifies the benefits. Purpose of this study is to analyze issues which affect the success of knowledge management and the relationship between enablers, knowledge management process and the benefits of knowledge management, using Structural Equation Modeling (SEM). Process and Tools. Visualizing their complex relationship in a closed environment like the army it was imperative that these facets be analyzed and tested using Structural Equation Modelling. Partial Least Square Structural Equation Modeling (PLS-SEM) has been adopted for this study. Outcomes. This paper studied the shortlisted enablers and analysed its relationship with knowledge management. To elaborate: How they influenced the process and ensure the true benefits of knowledge management implementation. The study aligns the reason for using PLS-SEM with the software SMARTPLS. It brings out the statistical relevance and the degree of impact of each enabler on knowledge management process KMP and knowledge management benefits KMB. Keywords: SEM, PLS-SEM, Knowledge Management Enablers, Closed Environment
    Keywords: Keywords: SEM; PLS-SEM; Knowledge Management Enablers; Closed Environment.

  • Relational mediating Performance Management Systems. Evidence from the Italian healthcare context   Order a copy of this article
    by Rosanna Spanò, Luca Ferri, Andrea Tomo 
    Abstract: Purpose: Literature to date has quite overlooked the comprehension of the softer dimensions of performance management systems and their nature as means of mediation within complex contexts, and especially healthcare. Thus, the aim of this paper is to understand what are the factors that shape PMSs discursive ability to act as means of mediation and to foster positive responses to processes of change in healthcare. Methodology: We refer to the PMS framework by Ferreira and Otley integrated with the refinements proposed by Broadbent and Laughlin in their Middle Range Theory, and employ the case study of an Italian Regional Health Service. Findings: The study illustrates how the Region Alfa could shape its PMS, focusing on a wide range of interrelated elements, such as changing context and environment, evolving models of rationality, PMS design, and PMS operationalisation. Value: The study provides an analytical framework for examining PMS implementation that goes beyond the somewhat incomplete understanding that resistance or hybridisation occur in all situations, and which allows a better comprehension of the nature of the discourse and its outcome.
    Keywords: Performance Management Systems; Resistance; Hybridization; Healthcare.

  • Factors and Dynamics of Linkages between Strategic Visions and Their Outcomes in the Public Sector at the Ulundi and the Nongoma Local Municipalities, Kwazulu-Natal, South Africa   Order a copy of this article
    by Thembinkosi Zulu, Sibonakaliso Nhlabathi 
    Abstract: This study investigated factors and dynamics of linkages between strategic visions and their outcomes using the economic development strategic visions of the Ulundi and Nongoma local municipalities. On the basis that public organisations plan for their future by developing strategic visions, which guide their actions. However, though organisations plan, frequently they fall short in realising the outcomes set out in their strategic plans. The study adopted a qualitative research approach. The study found that shortages of resources and lack of collaboration between stakeholders constrained success of the outcomes set strategic visions. The results showed a converse relationship between factors enabling the attainment of strategic outcomes and factors constraining the attainments of strategic outcomes. Therefore, the study recommended collective effort between stakeholders to carry out the set strategic goals and effective resource mobilisation to ensure that organisations have adequate resources to execute the set strategic visions.
    Keywords: Local Economic Development; Strategy; Strategic planning; Strategic visions; Strategic Management; Public Sector; Outcomes.

  • Comparative study of Formal Levels of HRM between small manufacturing and small ITES firms   Order a copy of this article
    by Mridul Nath, Shubhasheesh Bhattacharya 
    Abstract: Small firms form an integral part of the economy of a country. They are present in millions and are responsible for large scale employment. Access to resources is a constant challenge. This study attempts to segregate small firms into two categories; manufacturing and ITES; and understand if there is a difference in the way they manage their human resource practices. Comparative study reveals that owners of small manufacturing firms manage their human resource function differently compared to owners of small ITES firms. In manufacturing firms, the owner takes on the additional role of a HR champion and drives HR practices. However in ITES firms, due to the nature of the workforce, rate of growth and other important demands of the business; a significant investment is made in creating a distinct human resource function staffed with professionals for implementing formal HR practices. For a small firm that constantly faces shortage of resources, we see two contrasting approaches in managing human resources.
    Keywords: Human Resources; HRM; MSME; Small firms; Small manufacturing firms; Small ITES firms; Formal levels of HRM.

  • Understanding the nuances of disruptive career attitudes and mobility preferences of Indian Millennials   Order a copy of this article
    by Meha Joshi, G.C. Maheshwari, Rajan Yadav 
    Abstract: The purpose of this research paper is to empirically examine the relationship between organisational career management, protean career attitude, and organisational citizenship behaviour for employees working in multi-national organisations .Data from 205 employees working in Multi National organisations located in Delhi, Noida and Gurgaon region are used to examine the hypothesized relationships. Structural equation Modelling and Moderator regression analysis is used in the study to statistically analyse the research objective. Results show that Protean career attitude and Organisational Career management are significantly correlated with Organisational Citizenship behaviour. The result also shows that the organisational career management moderates the relationship between Organisational Citizenship behaviour and protean career attitude .The results of the study would help the organisations to work on career management aspects of the employees, which significantly moderates the impact of Protean Career attitude on the employees to ensure the Organisational Citizenship Behaviour.
    Keywords: Protean career attitude; Organisational Citizenship Behaviour; Structural Equational Modelling; career management.

  • Low Voltage Quasi Floating Gate Current Mirror with Improved Output Impedance   Order a copy of this article
    by Narsaiah Domala, G. Sasikala 
    Abstract: Current mirror with a wide variety of application has become a basic block of analog circuits. The main parameters affecting its performances are linearity range, input compliance voltage, input and output impedance, and bandwidth. In this paper, a quasi-floating gate based current mirror design is modified in terms of increasing the output impedance. The improvement achieved is without affecting the other performance parameters of current mirror. The proposed current mirror uses the gate driven quasi floating bulk technique which results in effective transconductance as the sum of gate and scaled body transconductance. This increased transconductance boosts the output impedance from 800 kilo ohms to 3 mega ohms without degrading any of the other current mirror performance parameters. The complete analysis of presented current mirror is done using HSpice simulator on 0.18 um twin-well CMOS technology at a supply voltage of 0.5V.
    Keywords: Current Mirror; quasi floating gate; quasi floating bulk; Transconductance; output impedance; Bandwidth.

  • Digital Customer Order Management enabled by the Internet of Things An empirical validation   Order a copy of this article
    by Samir Yerpude, Tarun Kumar Singhal 
    Abstract: Cyber-physical system dictate the current Industrial revolution 4.0. Characteristics such as small batches yet upholding the economies of scale is the future. Innovations such as Internet of Things (IoT) help collaborate between the physical and virtual environments which assist a collaboration. Isolation between the systems is avoided and comprehensive view gets generated with the real time data generated from the IoT landscape. Customer experience is the new brand and the survival of organizations is dependent on the same. Kotler has mentioned that key to customer retention is customer satisfaction. Statistics reveal that existing customer base supports 60% of the future business therefore customer retention becomes vital for an organization. Best prices, agility and connectedness are some of the fundamental expectations from todays customer. Globalization fueled fierce war and have taken competition to an altogether new level. Organizations leverage data collected from the customer, their orders, market etc and finally links it to the suppliers.
    Keywords: Supply Chain Management; Order Management; Digital Order Management; Internet of Things; Customer Order Management.

    by Amir Hafizullah Khan, Shravan Jasraj Chandak, Bhumika Kewalramani 
    Abstract: The literature on brand resonance has garnered considerable attention by showing the relationship between consumers and brands. The objective of the study is to identify and measure dimensions of brand resonance and also to investigate the association of these dimensions in developing the psychological bond with customers. The methodology of the present study has identified thirty-four empirically developed brand resonance variables and after applying factor analysis, these components were reduced to five new brand resonance factors such as satisfaction, popularity, trust, devotion and connect. Further, a regression test was applied to find out the linear relationships among various variables of brand resonance. The analysis and findings proposed a new brand resonance model which would be beneficial for the telecom sector to evaluate their relationship with customers.
    Keywords: Brand Resonance; Telecom Subscribers; Loyalty.

  • Online Trade of Coir Mats: Perspectives of SME Coir Traders from Kerala   Order a copy of this article
    by Keerthy S Sayi, K. G. Sofi Dinesh 
    Abstract: India accounts for more than two- third of the world production of coir and coir products ,Kerala is the largest producer in India. Currently, the coir industry in the state is in a bad shape and there is a need to tap the domestic market for coir-based products. This study aims to check the perspective of the traders towards adopting technology for selling coir products online as this has not been. This study has looked into the willingness of the traders to sell their coir products online through a survey. The model of the study was based on the TAM and the data was analyzed using SEM. The study shows that if traders perceive selling online to be useful compared to traditional selling, they are willing to switch to online selling.This will help them to come out with innovative ways to sell online
    Keywords: Coir products;TAM;perception;SMEs;IT adoption;self-efficacy;e-commerce; coconut;.

    by Shravan Jasraj Chandak, Pritam Bhadade, Amir Khan 
    Abstract: A lot of research has been done for understanding consumer buying behaviour in the online retail environment. However, most of the studies either focus on the advantages and disadvantages of online over offline retail, hindrances in online shopping or other factors which could act as a catalyst for online shopping. Moreover, most of the studies done till date are related to purchase from an online retail environment, in general. Very less amount of work is done in relation to purchase done from a particular website among various options available to the customer. With the help of available literature, the study has identified various variables that can impact purchase from a particular website with the help of relevant literature available on the topic. A questionnaire is designed capturing responses of 561 respondents for these variables among various demographic groups. Reliability and validity of the questionnaire has been measured using relevant statistical tools. Twenty-four identified variables are reduced to five factors using factor analysis technique having acceptable KMO values. Hypothesis testing is done to study variance in buying behaviour of the consumers across various groups. The study identifies factors that on which online retailers (websites) should focus on better conversion of website visitors to online customers. The factors that were found to be relevant are Goodwill of the Website, Website Design, Support system of the website (Online Retailer), Privacy & security of website and Logistics parameters
    Keywords: Website-related variables; online consumer buying behaviour; e-retail.

  • Compliance with Standards of Integrity and Transparency in Employment and its Impact on the Performance of Local Governments in Jordan
    by Mohammad M. Taamneh, Tamara Al Yakoub, Rami Tbaishat 
    Abstract: This paper empirically investigates the extent to which Local Government Units (LGUs) comply with standards of integrity and transparency in employment and this compliances impact on the LGU performance. To collect the primary data, a random sample was selected from elected and appointed individuals in four governorates at the municipal and sub-municipal level. Three hundred surveys were distributed; 245 were returned and accepted for data analysis. The results indicated that the participants perceived the LGUs commitment to practising integrity and transparency standards and their overall performance to be moderate. This finding supported the hypothesis that standards of integrity and transparency positively impact the overall performance of LGUs. The study recommends that the standards of integrity and transparency at LGUs be enhanced so as to make that impact greater.
    Keywords: Integrity; Transparency; Local Government; Performance Management; HRM; Municipalities; Employment; Jordan.

  • Corporate Governance Reforms in State Enterprises & Parastatals and Capital Investment Financing in Zimbabwe   Order a copy of this article
    Abstract: This study examines corporate governance reforms in State Enterprises and Parastatals and capital investment financing in Zimbabwe through an econometric regression model. In the study, data was obtained from the World Bank, Worldwide Governance Indicators (2016) database. The results shows that the independent variables statistically significantly predicted foreign direct investment in Zimbabwe, with F (6, 11) = 4.15, p = 0.0201, R2 = 0.6935 and an Adjusted R2 = 0.5264. The six independent variables added statistically significantly to the prediction of p < 0.05. The independent variables accounted for 52.64% of the dependent variability in foreign direct investment in Zimbabwe. This study will go a long way in influencing government policy formulation, implementation and further future research. The study will help expand the academic knowledge base and as such contribute in filling the gap that exists within the body of knowledge. This study, however, is of great importance to government, private sector and the academia.
    Keywords: Corporate Governance; Reforms; State Enterprises; Parastatals; Capital; Investments Financing; Zimbabwe.

  • Communities of Practice for Digital Knowledge Management: A Case Study of Web 2.0 in the University of Delhi   Order a copy of this article
    by NAMITA JAIN, Vikas Gupta 
    Abstract: Man is a social being who craves for communities to share experiences, gain knowledge and solve problems. The modern-day problems are complex that necessitates teamwork, collaboration and collective brainstorming. Though people engage in face-to-face meetings and discussions, the paucity of time and geographical distances make coordination among them difficult. Revolutions in information technology and related interventions have solved these issues to a large extent and have drastically changed the way people communicate and interact with each other. Web 2.0 technologies are a new force to reckon with in this digital era and its followers are multiplying worldwide exponentially. With their acceptability, accessibility, convenience and low cost, they have become routine to the digital natives (Prensky, 2001; Kirschner and Karpinski, 2010, Amin et al., 2018). The purpose of this paper is to explore the usage of web 2.0 technologies for academic purposes by the students, faculty and administrators in institutes of higher education. To achieve this end, the qualitative approach of case study analysis has been adopted. In-depth semi-structured interviews were conducted and analysed using grounded theory (GT). The findings suggest that online communities of practice (COPs) exert a positive influence on the performance of its members, used in a positive spirit. These communities have promoted knowledge creation, storage, transfer and application motivating members to learn and contribute to the organisations knowledge assets. This paper contributes to the extant literature by analysing the impact of web 2.0 technologies on the performance of its members. It may be mentioned that such studies are very few and, in their infancy, especially in an academic setting. The paper also recommends how networking tools can be effectively harnessed by organisational members to remain updated and competitive synergising learning and co-creation. All this is important as educational institutions, like businesses, are facing the pressure to enhance performance and achieve global recognition in the world rankings (Jundale and Navale, 2009).
    Keywords: Communities of practice (COPs); knowledge; technology; education; networking; collaboration; Web 2.0.

  • Determinants for Enhancing Online Shopping Experience on E-commerce Websites   Order a copy of this article
    by Sujata Joshi, Ritesh Mohanty, Shreya, Singh 
    Abstract: The paper aims at identifying the determinants for enhancing online shopping experience on E-commerce websites. Primary data was collected from 150 respondents in order to understand what factors would help enhance their online shopping experience through ecommerce websites. Factor and regression analysis were used for analysing the data using SPSS. The findings of the study show that Payment experience, Product experience, and Website experience have a significant effect on the online shopping experience of customers using ecommerce websites for shopping. The conceptual model proposed in the paper will be useful to ecommerce vendors in order to understand how to make the shopping experience more satisfying for the customers. It will also help the IT companies who manage the backend of the ecommerce websites in order to make the websites function well and give customers enhanced shopping experience.
    Keywords: Ecommerce websites; Online Shopping Experience; Payment experience; Product experience ; Website experience.

  • Who are the users? User Categorisations and Implications on Building Performance Measurement   Order a copy of this article
    by Nils O.E. Olsson, Geir K. Hansen, Siri Hunnes Blakstad 
    Abstract: The purpose of this article is to identify various types of users of buildings, and to discuss implications on building performance measurement. We propose a model and map user categories in buildings. Our research is based on a case study of user structures related to numerous buildings. Multiple sources of information are used, including document studies, interviews and observations. Results indicate that there are several types of users. We find that the question Who are the users? is not easy to answer in some cases and requires more nuanced answer. Measurement of building success in a user perspective needs to be done with care for who the users really are. Most of the literature on stakeholder management focuses on users as a single, easily defined and homogenous group. Our research challenges such a simplified perspective, especially for public sector projects.
    Keywords: Users; Buildings; Performance; Measurement; Categorisation; Project; Success; Stakeholder; Facilities management; Evaluation; Construction.

    by Mariia Rubtcova, Elena Vasilieva 
    Abstract: The paper presents the results of a study conducted in 2018 in the Republic of Sakha (Yakutia), Russia. The big part of the territory of this region is located in the Arctic, which has a low population density and large distances between settlements, which increases the importance of public consent for the effectiveness of public administration. The aim of the study was to determine the level of transparency of public authorities in their interaction with civil society. The authors did a corpus-based content analysis of administrative regulations and conduct the questionnaire survey (N=439). It has been established that Russian civil society has a request to participate in the adoption of state decisions, but at the same time, citizens are not ready to fully implement public control.
    Keywords: Arctic region; social practices; public administration; civil society; public service; transparency.

  • Public Business Model Management: A Literature Review-Based Integrated Framework   Order a copy of this article
    by Bernd W. Wirtz, Jan C. Weyerer, Julia Kohler 
    Abstract: The business model concept greatly contributes to effective and efficient management and has become important for the public sector in light of the rapid changes in its environment. However, the development of business models is still a novelty to public managers and current research lacks conceptual sophistication calling for in-depth studies. Based on an analysis of public business model frameworks, this study provides an integrated public business model framework, specifying the concept for public management. The study simplifies public business models conveying a comprehensive picture that may serve as a reference point for researchers and practitioners.
    Keywords: public business model; framework; public administration; public sector; public management.

  • The role of the state apparatus in organizational capacity development: a case study in the presidential staff office of the President of the Republic of Indonesia   Order a copy of this article
    by Roy Pakpahan, Abdul Hakim, Siti Rochmah, Endah Setyowati 
    Abstract: Capacity building is a means to help governments, communities, and individuals to develop their abilities and knowledge to achieve organizational goals. In addition, it is also an effort to use capabilities and actions to strengthen the organizations ability to achieve its vision and mission. This study aims to describe and comprehensively analyze whether capacity building will be effective if (a) the organizations vision and mission are translated operationally and understood by all stakeholders in the organization, (b) the policy system created has an adaptive ability to internal and external changes, (c) an efficient but effective organizational structure exists in supporting the implementation of main tasks and functions of the organization, (d) there are improvements in managerial and leadership capabilities of personnel in certain positions, (e) there is development of human resources aiming at enhancing conceptual and technical capabilities coherent with their main tasks and functions, (f) the internal and external accountability systems are measured through the achievement of individual performance related to their positions, and (g) the development of a network system produces support for the organization to realize its vision and mission. The developmental model of the capacity building could be used to increase the effectiveness of the public policy formulation process, not only inside the presidential staff office but also in the public institution and organization.
    Keywords: capacity building; presidential staff office; state apparatus.

  • Entrepreneurial orientation in public sector: The comparative study   Order a copy of this article
    by Ramo Palalic, Ema Nurkovi?, Ognjen Ri?i? 
    Abstract: The main purpose of this paper is to investigate whether leadership, networking and business environment have an impact on the entrepreneurial orientation of public sector employees. The primary quantitative survey instrument was utilized to collect data from 204 participants in Montenegro (MNE) and Bosnia and Herzegovina (B&H), using the convenience sampling method. The cross-sectional data collection method was utilized to in order to collect data in the period April-August, 2019. The study used t-test and regression analysis in attaining results for the proposed hypotheses. Results show the difference between B&H and MNE regarding the entrepreneurial intentions of public sector workers. While, in Montenegro, the networking could influence the entrepreneurial intentions of public sector employees, in Bosnia and Herzegovina, the results are indicating that leadership, networking and business environment have influenced the entrepreneurial intentions of public sector employees. This study provides a significant contribution to the understanding of the entrepreneurial intentions of public sector employees in Montenegro and Bosnia and Herzegovina.
    Keywords: Entrepreneurial intentions; Entrepreneurship; Leadership; Networking; Business Environment; Montenegro; Bosnia and Herzegovina.

  • Use of Social Media by Selected Indian Private Sector Banks   Order a copy of this article
    by Arti Chandani, Rajiv Divekar, Shilpi Kaushik, Mita Mehta, B. Neeraja, Sanchari Debgupta 
    Abstract: We are living in a digital world where everything is planned to be digitized leading to an increased use of social media and Information Technology in our daily lives. Businesses today need to reach out to their customer in a cost efficient manner, while improving efficiency. This is where social media comes into play by helping them gather information and reach out to wide spread customers effectively and efficiently. Presently, banks have also joined the bandwagon of social media simply because of the presence of huge number of users of social media. The present study explores different social media platforms used by the Indian private sector banks with an objective to stay connected with their customers. 10 top private sector banks constitute the sample of the study and Facebook, Twitter, LinkedIn, YouTube are the social media platforms which are being studied. Findings show that Facebook has more extensive usage by banks followed by Twitter whereas YouTube and LinkedIn have lesser usage.
    Keywords: Social Media; Digitisation; Private Sector Banks; Facebook; LinkedIn; Twitter; YouTube.

  • Procurement and Contract Management Deficiencies: Analysis of State Audit Reports   Order a copy of this article
    by Sawsan Abutabenjeh, Rene Rendon 
    Abstract: State governments obligate trillions of dollars on contracts for needed products/services. These contracts must be in compliance with statutory requirements focused on achieving public policy objectives. However, these objectives are not always achieved and the government risks not receiving the best value for funds expended. State agencies continue to identify deficiencies and monitor their contracts to ensure they meet mission and public policy objectives. The purpose of this research is to analyze contracting deficiencies identified in state auditor reports to determine how they align with type of product/service, contract life cycle phase, and auditability theory component. Based on an analysis of 165 deficiencies, the findings indicate that the majority of deficiencies were aligned with the procurement of professional services and occurred during the acquisition planning, source selection, and contract administration contracting phases. We also found that the contracting deficiencies were aligned with lack of capable processes and in-effective internal controls.
    Keywords: Contract Life Cycle; Auditability Theory Components; Contracting Deficiencies; State and Local Governments; State Auditors; Qualitative Analysis; Content Deductive Analysis.

  • Effects of Burnout on Intention to Leave by Public Banking Sector in Bangladesh   Order a copy of this article
    by Md. Saidur Rahaman, Md. Mizanur Rahman 
    Abstract: The fundamental objective of this paper is to test the effects of burnout on the intention to leave among the employees of public commercial banks in Bangladesh. Simple random sampling techniques with 249 employees from different public commercial banks in the eastern and northern part of Bangladesh have been taken as the sample size in this paper. The AMOS and SPSS software have been used for data analysis. Initially, researchers used descriptive statistics through SPSS to find out the mean, Standard Deviation (SD) and correlation. Finally, using the Structural Equation Model (SEM), the direct effect of burnout on the intention to leave was revealed. It is found that burnout explained 49% variance in turnover intention (R2=0.49). And, significant positive effects of burnout has been found on turnover intention (?= 0.07, p<0.000). The assumptions of two theories (social exchange and JD-R theory) of this study are relevant to the banking environment of Bangladesh. In practical, banking authority can be aware about to know the approaches to minimize the rate of intention to leave of bank employees and increase the awareness of the negative effects of burnout. Only the two regions of the country have been used to collect the data that may not generalize the findings of the study for the whole banking sectors in Bangladesh.
    Keywords: Employees’; Burnout; CB-SEM; Intention to leave; Public Commercial Bank.

  • Towards Realization of the Public Value of e-Government: anticipation-reality gap and critical success factors in the context of Rwanda   Order a copy of this article
    by Jean Damascene Twizeyimana 
    Abstract: Motivation & objective There are good arguments for considering the values of stakeholders in all stages of the development of a project. A fair consideration of the public value of a project is crucial for the success of that project. Failing to involve and meet stakeholders values in a project will result in rejection of the project. The main objective of this study is to investigate the anticipation-reality gap; and, thereby, to identify the critical success factors for realizing the public value of e-government. Public refers to citizens in their different stakeholder roles. Method - This study follows an interpretive case study using the empirical case of the IREMBO project, a PPP to build and operate a single-window portal for e-government in Rwanda. The data analysis utilized thematic analysis and concept-driven coding approaches. The data analyzed consists of IT policy documents, project documents, and interviews with policy-makers; project managers; public servants; citizens; and intermediaries. Findings & conclusions The study describes gaps between anticipated and realized values and their interrelationships in the IREMBO project. Recommendations are proposed as critical success factors. The findings suggest that the study of the public value of e-government should follow a stakeholder-centric approach because of value discrepancies across stakeholders. The findings also revealed that cultivating the installed base of socio-economic and technical capabilities, including but not limited to stakeholder involvement and business process reengineering, will be a promising avenue for realizing the public value of e-government in Rwanda. For illustration, the partnership between the government of Rwanda and the private partners is seen as a catalyst for the development of the existing information infrastructure. The results from this partnership are improved possibilities for access and use of government e-services, improved awareness of the project, and improved e-skills and competitiveness.
    Keywords: Public value; reality gap; Least Developed countries (LDCs); stakeholder involvement; critical success factors; BPRs; Information Infrastructure.

    by Manju Meenakshy, Mallika Srivastava 
    Abstract: There is a growing relevance for electronic word of mouth owing to the transformation induced by digital distribution of products and services. With the rising consumer trust on electronic word of mouth, one of the biggest challenges faced by companies is to motivate authentic customers to provide useful information in the form of reviews. This study has examined the various factors influencing tourists intent to engage in electronic word of mouth. The results indicate that, belief in reciprocity has substantial influence on tourists intent to engage in online word of mouth. The other factors which have an effect are tourists sense of belonging to the online community and their satisfaction with destination attributes. Factors such as satisfaction with hotel attributes, pricing of hotel services, tourist personality score on extraversion scale and consumer involvement with tourism activity does not show any significant influence. Managers of tourism based sites and tourism facilities need to focus on building appropriate mechanisms to cater to the underlying factors influencing electronic word of mouth intent to ensure that the sites get sustained contribution.
    Keywords: Electronic word of mouth; online word of mouth; tourist reviews; online review sites; Electronic word of mouth intent.

Special Issue on: IICIES 2017 Entrepreneurship, Start-ups and Growing Businesses the Role of Entrepreneurial Education and Nurturing Ecosystems

  • An Experiment on Negotiation Orientation and Entrepreneurship Education Exposure: Preliminary Result   Order a copy of this article
    by Shimaditya Nuraeni, Lidia Mayangsari 
    Abstract: In the spectrum of negotiation research, scholars have extensively studied the impact of expertise and personality to the actual process and outcome of the negotiation. The objects of study include different groups of experts, but managers have been in the spotlight of negotiation research. Developed from a discussion on how entrepreneurship researchers have majorly treated negotiation behaviour like a black box, this study places confidence in the art of entrepreneurial negotiation behaviour revealing why entrepreneurs are more successful in exploiting business opportunities than others. This study investigates the emerging negotiation behaviour through a framed field experiment in light of negotiation education. The task employed in the experiment is a multi-issue multi-party negotiation case emphasising on the aspect of buyer-seller negotiation. The participants are students of negotiation course from two different departments: entrepreneurship and management. Initial assessment of participants negotiation orientation, cooperativeness or competitiveness, performed as the treatment and basis of group division. The preliminary result of the study confirms negotiation orientation underlies negotiation behaviour and consequently leverages action and reaction of the negotiators. The joint gains resulted differ following the orientation and its composition in a group. Corresponding to a group division, the dominance of collaborative orientation works the negotiation more efficiently with a higher joint gain. Also, the result also reveals that exposure to entrepreneurial practices increases the mutual gains achieved. This result reinforces the distinction of entrepreneurs in their cognition and behaviour from managers and other groups of non-entrepreneurs. Our result showcases the entrepreneurs openness, flexibility, and adaptability to an uncertain situation. This emerging property is relevant to negotiation as the entrepreneurial and managerial context of negotiation differs significantly in term of ownership, information asymmetries, level of uncertainty, and level of role adjustment. This study thus believes that entrepreneurial negotiation deserves more attention to progress the advancement of entrepreneurship in both theory and practice. Implications for our understanding of negotiation dynamics and how to role-play simulation has a positive impact on entrepreneurship education are also our point of discussion.
    Keywords: Negotiation Orientation; Multi-Party Negotiation; EntrepreneurshiprnEducation; Behavioral Decision Making; Experimental Study.

Special Issue on: ICAF 2018 Improving Public Sector Performance in Developing Countries Issues, Trends and Challenges

    by Rediyanto Putra, Oryza Ardhiarisca 
    Abstract: This objective of this study is to examine the level of performance differences of cigarette industry companies listed on the Indonesia Stock Exchange (IDX) before and after the implementation of government policy that called PP. 109 in 2012. The financial performance of this study is measured by the potential level of bankruptcy, liquidity, profitability, and solvency. This research uses purposive sampling method to determine the research sample. The research period used in this research is for eight years from 2009 until 2016. The research was conducted by using paired t-test. The results showed that there were significant differences in the level of bankruptcy and profitability potential before and after the application of PP. 109 of 2012. The results of the study failed to find any significant differences in the level of liquidity and solvency before and after the application of PP. 109 of 2012. The implications of this study based on the conclusions of the research results indicate that the application of PP no. 109 of 2012 needs to be reviewed again and need other solutions that can be done to maintain the operational sustainability of tobacco companies. This research is only able to use three of four companies listed on Indonesia Stock Exchange. Thus, further research is expected to maximize the number of companies used by combining secondary data and the company's primary data.
    Keywords: Bankruptcy; Government policy; Liquidity; Profitability; Solvability.

  • The Intersection of National and International Quality Assurance Procedures in Higher Education in Jordan: a deduced guide for academic programs and curricula at Yarmouk University   Order a copy of this article
    by Ali Rawabdeh, Dr. Rami M. Tbaishat 
    Abstract: Purpose: The main aim of this article is to explore the quality assurance procedures in the higher education institutions in Jordan considering national and international accredited agencies. Design/methodology/approach: The researchers conducted a filed visit to four major public universities and conducted a few on-site interviews with key officers to see at the standard quality assurance and enhancement; and, utilized a few uncovered materials over quality assurance endeavors. Findings: The quality assurance in higher education institution in Jordan is seen by most of the universities in premises helpful and duty-bound obliged to just accept because of external pressure for demonstrating quality assurance and certification. For Joran to reach quality assurance in higher education, enthusiastic support of the highest management within the university to decide the proposed structure in this article with clear definition to specification and descriptions to quality units, committees, working groups, over program and course development and delivery collaborated and benchmarked to local and worldwide authorizes organizations. Originality/value: This valuable contribution can work as a guide for the development of inner quality profile inside the development and delivery of course and program portfolios, in expansion as keep up property quality management and enhancement programs.
    Keywords: Quality Assurance; Procedures; Higher education; and Certification.

Special Issue on: ICFBE 2018 Performance Management of Family Businesses for Sustainable Growth in Asia-Pacific Countries

  • Determining an appropriate product-service system management to encourage firms sustainability: a conceptual framework (Case for Indonesian industrial estate firms)   Order a copy of this article
    by Christina Wirawan, Gatot Yudoko, Yuliani Dwi Lestari 
    Abstract: The Product-Service System (PSS) is a concept that helps firms to protect the environment. It can create the opportunity for a new business model as well as develop social community by diminishes tangible products consumption and replace it with a bundle of products and services innovatively. If determine appropriately, PSS can bring competitive advantage as well as sustainability to firms. To determine the suitable bundle of products and services, firms need to study their resources, capabilities and core competencies. In this article, we built a conceptual framework for industrial estate firms that have limited products to sell but play important role in national development and to determine the suitable PSS to gain sustainability, specifically for the case of Indonesian industrial estate firms by means of an in-depth literature review and secondary data supporting.
    Keywords: capabilities; core competence; Indonesian industrial estate firm; product-service system; resource; sustainability.

  • Tourism Development using Family Business Entrepreneurs: A New Paradigm   Order a copy of this article
    by Ajay A. Chauhan, Ketwadee Madden 
    Abstract: Destinations have destination image as products have brand image. So if products do have product life cycle, the destination could have destination life cycle. The purpose of this research is to draw parallels to devise a strategic approach to the tourism development with specific focus of destinations development and discuss how family business small enterprises can be used in taking a destination to the maturity stage. This research is qualitative based on the analysis of case studies of a few destinations where family business enterprises have played a major role. The theory that emerges is that family business enterprises could be effectively utilized in the development stage to minimize the overall cost of development and in growth and maturity stage to create competitive advantage for a destination. There are not enough studies using concepts of strategic management for tourism development, though there are plenty of studies in destination marketing.
    Keywords: Destination Life Cycle; Tourism Development Strategy; Family Business; Small Enterprises; Tourism Value Chain.

Special Issue on: MSBFC 2018 Financial Innovations, Financial Regulations and Structural Changes in Financial Sector

  • Social and Financial Performance of Indian Banking Sector   Order a copy of this article
    by Sukhpreet Kaur 
    Abstract: Banking sector of any country plays dual role, in achieving the social goals on the one hand and improving the financial strength on the other. The study analyzes the role of Indian Banking Sector in discharging social obligations as per recent guidelines and impact of the same in improving financial returns. Significant negative relationship is found between the social and financial performance of Indian Banking Sector. Although social responsibility is taken as an important tool for improving the financial performance of corporate sector but Indian Banking Sector is not able to get this benefit may be due to lack of awareness among people regarding the social initiatives undertaken by banks or the cost involved in undertaking these social initiatives is much more than the benefit Indian banks are able to get in the form of financial returns. The study gives an idea about how Indian Banking Sector is discharging social obligations but this information does not reach the society at large to reap the benefits of financial returns.
    Keywords: Social Performance; Financial Performance; Indian Banking Sector; Social Initiatives; Indian Companies Act; 2013.

  • Foreign Institutional Investment Flows in Indian Economy: An Empirical Study   Order a copy of this article
    by Suresh Kumar Kashyap, Shakshi Thakur 
    Abstract: The command of LPG (liberalisation, privatisation and globalisation) has been one of the major decisions taken by the Indian government in the aftermath of the deteriorating condition of Indian economy. When India opened its doors, as expected, foreign investment flew in with great amount. Amongst various forms of foreign investment, FII flows have been the major components. FII since their entry in 1992 till date have been showing great existence in terms of their numbers registered with SEBI and the amount of investment in Indian equity and debt market. Their number from 3 in 1993-94 has gone up to 1755 in 2014-15. USA along with other countries like Mauritius, France, UK, Denmark, Switzerland, and German has emerged as the major investors. Some of the major FIIs include Euro Pacific Growth Fund, Oppenheimer Developing Market Fund, Govt. of Singapore and Aberdeen Global Indian Equity (Mauritius) Fund with their huge investment in the country. As per this research, it has been also found that the major FII flows have made their presence in the Indian stock market though with some exemptions in few years. In addition to this, it has also been observed that amongst various components of FPI like FIIs, ADRs/GDRs and offshore funds, FIIs have constituted the major proportion like FII share amongst other components of FPI stood at 66 % in 2000-01 which got increase to 95 % in the year 2014-15.
    Keywords: FIIs; FPI; Equity and Debt; Offshore fund; SEBI.

  • Foreign Direct Investment and Macroeconomic Factors: Evidence from Indian Economy   Order a copy of this article
    by Asha Nadig, Viswanathan T 
    Abstract: Foreign Direct Investment (FDI) has helped India attain a great degree of growth and development. The World Investment Report for 2017 released by UNCTAD projected that FDI inflows to developing Asian countries will increase by 15 per cent in 2017, to $515 billion. With a boost in investor confidence in the economic outlook in major Asian economies, India is the second most preferred destination in the world as regards FDI inflows. This is a testimony to the nations robust policies and programmes. Sectors like services, telecommunication, computer software and hardware are the frontrunners in attracting FDI. This paper examines the relationship between FDI and the macroeconomic factors, like, the Gross Domestic Product, Foreign Exchange Reserves, Employment, Exports, and Gross Capital Formation for the period 1978-79 to 2016-17. Besides using the standard techniques such as Augmented Dickey Fuller Test, Multi-variate Regression Analysis, we used advanced econometric techniques such as Johansens Co-Integration Test, Impulse Response Analysis and Chow Breakpoint Test, Multiple Breakpoint Test and Bai Perron Sequentially Determined Breaks Test. The findings suggest that there is a significant amount of correlation between FDI and the macroeconomic factors considered in the study. The results of Johansens Co-integration test reveal that there is a long run causal relationship between FDI and other variables.
    Keywords: Foreign Direct Investment; Gross Domestic Product; Foreign Exchange Reserves; Employment; Exports; Gross Capital Formation; Augmented Dickey Fuller Test; Multi-variate Regression Analysis; Johansen’s Co-integration test; Impulse Response Analysis and Chow Breakpoint Test; Multiple Breakpoint Test and Bai Perron Sequentially Determined Breaks Test.

Special Issue on: SIMSARC 2018 The 4 Cs Communication, Commerce, Connectivity and Culture Implications for Business and Society

  • A Global Examination of Country-Level Factors Impacting Corruption   Order a copy of this article
    by Mohammad I. Merhi, Punit Ahluwalia 
    Abstract: Corruption is a widely discussed phenomenon in news media, public policy debates, among social activists and within governments. In recent years, it has been suggested that greater use of digital technologies can lower corruption. This paper attempts to explore this question and find out some of the relevant relationships between macro-level factors and country level levels of corruption. Secondary data published by the United Nations, Transparency International, and other similar organizations is used to analyze and confirm the proposed relationships. The results show that telecommunication, freedom of press, and e-participation are critical antecedents to corruption. The paper also examine indirect relationships between macro level actors and corruption. The results and their implications are discussed for research and practitioners.
    Keywords: cross-country analysis; corruption perceptions; information and communication technologies; e-participation; human capital; freedom of press.

  • Pleasant experience in Indian academic libraries: Shopping mall centric and phenomenology approach   Order a copy of this article
    by Rajiv Divekar, Komal Chopra, Dipali More 
    Abstract: The study compares academic libraries and shopping malls with respect to pleasant experience achieved through infrastructure and technology. Phenomenology approach was used to capture user expectations on pleasant experience in an academic library which was then compared to consumer experience in shopping mall through published literature. The results showed that common experiences in mall and academic library include pleasure and satisfaction, recreational experience, experience of socialization, experience of convenience and experience with technology. The study shows that academic libraries can adopt a shopping mall centric approach to attract users and increase usage of library resources.
    Keywords: library;pleasant experience;phenomenology; shopping mall.

  • Impact of four components of money supply on GDP growth using ARDL: evidence from India   Order a copy of this article
    by Karthikeyan Chandramohan, Ramasamy Murugesan 
    Abstract: This study investigates the relationship between the money supply components Demand Deposits, Time Deposits, Other Deposits with RBI and Currency in Circulation each expressed as a percentage of GDP, inflation and Nominal GDP growth. Granger Causality test and ARDL bounds test are used to investigate this relationship. These money supply variables have an impact on nominal GDP growth in the long run. A change in inflation seems to be the major determinant of change in nominal GDP growth in the long run. This study also finds a bidirectional relationship between change in Currency in Circulation to GDP ratio and change in Nominal GDP growth.
    Keywords: ARDL; auto regressive distributed lag; GDP growth; gross domestic product growth; money supply; granger causality; India.

    by Fatemabibi Abubaker Salehbhai, Purnima Pradipkumar Jariwala 
    Abstract: Foreign Exchange Rate, Inflation Rate and Bank Rate are important macro-economic factors that determine the growth of Indian Economy. The main purpose of this study is to analyse the effect of two important macro-economic factors viz Bank Rate and Inflation Rate on fluctuating Foreign Exchange Rate. This study is based on secondary data and the time period from 2009-10 to 2017-18 is considered for this study. Bivariate correlation and regression model are used to investigate and analyse the effect of both variables on Foreign Exchange Rate. It is found that the relationship between Bank Rate and USD/INR is positive while the association between Inflation Rate and Foreign Exchange Rate is highly negative. Besides, there is considerable effect of both factors on USD/INR. Hence, efficient monetary policy by the government and RBI need to be initiated to reduce and stabilize both rates and alleviate the value of Indian Rupees.
    Keywords: US DOLLAR/INR; Bank Rate; Inflation Rate; Correlation; Regression Analysis; Forex Market.

  • Role of Fundamentals in Evaluation of IPOs: Evidence from Indian & USA Textile Sector   Order a copy of this article
    by Diwahar Nadar, Bharti Wadhwa 
    Abstract: If the success of Initial Public Offer in an economy is based on the markets unpragmatic expectation instead of strong fundamentals it could possess a high risk of a future bubble burst. Hence, it is essential to verify whether the market is evaluating every Initial Public Offer on the basis of its fundamental strength or not. For fundamental strength, empirically identified sector specific representative financial ratios were derived using inter-correlation matrix & factor analysis from the database created by computing twenty-four ratios for sixty Indian textile companies and twenty-seven USA companies across eleven years. The empirically identified sector specific representative financial ratios were used as an independent variable in Logistic Regression Analysis to analyze its impact on thirty-two Indian Initial Public Offer and eleven USA Initial Public Offer performance which was indicated using listing gain or loss.rnFindings The study was able to confirm the existence of fundamental strength in Initial Public Offer success for both the economies, though the influence was restrained.
    Keywords: Financial Ratios; Fundamental strength; Indian textile sector; Initial Public Offer; USA textile sector.

  • Distilling Factors Influencing International Mobility: International Students perspectives   Order a copy of this article
    by Kishori Kasat, Swati Sahasrabudhe, Naim Shaikh 
    Abstract: In todays world to meet the challenges of globalization, countries are stressing the need to internationalize their institutes and education system. Student mobility has always been an integral component of internationalisation of higher education(IHE). The objective of this paper is to analyse the available factors which influence promoting IHE in the existing literature and find a reliable and valid measurement model of these identified factors for promoting IHE from perspective of the international students. International students who are pursuing education or have completed education from institutes in Pune have been taken as research sample. Based on extensive literature review, a structured questionnaire asking their experience or perception of the identified distilled factors at 5-point Likert Scale was prepared and the reliability and validity of these factors have been performed to suggest a frame work. The paper is written considering the views of students who have been pursuing higher education in India, however the identified factors may also be implemented on a wider geographical platform.
    Keywords: Internationalization; Higher Education; student mobility; globalization.

  • Dynamic interaction between historical and implied volatility in Indian Option Market   Order a copy of this article
    by Viswanathan T, R. Sriram, Prathana Mukherjee 
    Abstract: Forecasting volatility plays a key role while trading in the futures and options market. An accurate estimate of future volatility would facilitate the traders to determine the intrinsic value of options. In the spot market, volatility is estimated based on the variance of historical returns. However, the volatility of stocks and market indices in the options market is estimated based on implied volatility. This paper investigates the dynamic interaction of historical volatility and the market estimate of future volatility, which is termed as implied volatility (IV). We examine the performance of the Nifty index options implied volatility and determine its power to predict future market volatility. The study is based on the implied volatility of Nifty call and put index options for the period between 2010 and 2018. We apply the co-integration test to examine the causal relationship between the historical and implied volatility. We apply ARIMA and GARCH models to examine the forecasting ability of implied volatility. The results of the study indicate that implied volatility has the power to predict future volatility of market returns.
    Keywords: Historical volatility; Implied volatility; Volatility forecast; ARIMA; GARCH.

  • Kitchen in Cloud: an analysis of Food Tech industry in India   Order a copy of this article
    by Jeevesh Sharma, Suhasini Verma 
    Abstract: Changing lifestyle, the advancement of information technology and the wider use of the smartphone have greatly increased the ordering of food from online platforms in India. This opportunity is attracting many start-ups and established companies in the Food Tech industry making this segment very competitive. This growing competition along with the fact that the segment is in its nascent stage calls for guidance to the companies on how to remain competitive, strengthen their position and increase their market share. To answer such questions, the research paper has analyzed the business model, strategies, scalability, and funding of the prominent companies of the Food Tech industry in India. The research is descriptive and analytical in nature and based on the secondary data. The study compares the selected Food Tech companies, operating in India, in terms of their annual turnover, funding, and valuation to assess the impact of these on the market share of Food Tech companies.
    Keywords: Food-Tech; Market Share; Valuation; Business Model.

  • Are the non-agricultural Commodities Markets Efficient: An ARDL Model Approach?   Order a copy of this article
    by Vaishali Jain 
    Abstract: Purpose: This study is done with a purpose to study whether the markets for non-agricultural commodities are efficient or they present opportunities for arbitrage earnings. We also explore and provide evidence about the nature of short run causal relationship along with the promptness of adjustment towards long run equipoise between prices of crude oil, gold and USDINR exchange rates. Design/Methodology: The methodology is divided into two parts. In the first part, the paper makes use of Runs test to study the randomness of the observations along with ADF test, PP test and KPSs test to check for the stationarity. In the second stage Auto regressive distributed lag (ARDL) model is used to study the causative association between the three variables. The study makes use of the day-to-day closing prices of the near month futures contracts on all the three assets for the purpose of analysis. Findings: Runs test and stationarity tests reveal that the market for three commodities is inefficient. The ARDL model shows a long run causal relationship between the crude, gold and USDINR exchange rates. The model also envisages the existence of a unidirectional causal association of gold with crude oil and exchange rates where gold prices were found to granger cause the prices of crude oil and USDINR exchange rates were found to granger cause the prices of gold. Practical Implications: Findings about inefficiency of the market gives an opportunity to the arbitragers to earn intraday profits using the information about the long run and short run equilibrium relationship and speed of adjustment. The results also indicate that USDINR exchange rates are leading the gold prices and gold markets are in turn leading the prices of crude oil in the short run. This will help potential investors and hedgers take their positions and design their portfolio in the three assets. Also, matters pertaining to price discovery process in Indian financial markets are issues of interest for financial thinkers, traders, investors and financial analysts. Originality/Value: There is a quantum of literature available that studies the efficiency of equity and bond markets in different countries of the world. However, there is a paucity of literature when it comes to studying commodity markets, especially for a fast growing economy like India. This paper is an original piece of work as an attempt towards evidencing the efficiency and causative association between the prices of crude oil, gold and USDINR exchange rates using their futures contracts.
    Keywords: Commodity derivatives markets; Autoregressive distributed lag(ARDL) model; Cointegration; Granger Causality; Bounds testing.

  • Enterprise Architecture Implementation In Indian Banks: A Content Analysis   Order a copy of this article
    by Pramod Damle 
    Abstract: Enterprise architecture (EA) consisting of four architectural components of business, data, application and technology and the related architectural development method has been gaining ground for about a decade. Banks in India do not seem to have adopted full-scale EA, however, they have gone ahead with some basic building blocks. The aim of this project is to provide an insight about that prevalent piecemeal implementation so that banks would get help in organizing this existing work under an overarching EA. Ten large banks were selected and their annual reports for past three years were studied. Content analysis method under qualitative research was used to scan these reports for EA and related concepts. As envisaged, the banks were found to have taken some steps in piecemeal toward EA. The year-wise, function-wise and sector-wise patterns were also studied. The paper concludes with some directions for future research in this area.
    Keywords: Enterprise Architecture; Indian Banks; Bank Architecture; Content Analysis; Qualitative Research; Business Architecture; Data Architecture; Application Architecture; Technology Architecture.

  • Role of Citizens Knowledge about E-Governance Initiatives in framing Citizens Satisfaction   Order a copy of this article
    by Shubhanshu Naik, Poornima Tapas, Mallika Srivastava 
    Abstract: The Government, for the betterment and upliftment of the standard of living of citizens, undertake multiple initiatives simultaneously. These initiatives exhibit actions of the government and also act as Goodwill ambassador of government. In order to simplify the process and extend its reach government launched E-Governance initiatives. In order to create citizens knowledge and stimulate citizens engagement. Government extensively promotes these initiatives. Apart from the convenience and reach, E-governance practices ensure service quality. So, it may generate citizens trust and citizens satisfaction. This research investigates the influence of E-Governance initiatives in building citizens satisfaction. Study findings will not only reveal the perception of public towards the E-Governance initiatives but also establish the relevance of such initiatives by government. Foundation of the research was based on extensive review of literature by authors. Additionally, keeping the purpose of study in mind authors collected public responses against self-administered questionnaire. Study outcome proposed relevance of governments E- Governance initiatives in India. This can be further used by government to design and to implement innovative E- Governance initiatives. The present study ventures in to new domain i.e. it may act like a feedback mechanism for E- Governance practices of the government in India.
    Keywords: Key Words: E-Governance initiatives; Citizens’ Engagement; Citizens’ Satisfaction; Service Quality; Citizens’ trust; Citizens’ Knowledge; Government.

Special Issue on: Recent Engineering Trends and Applied Sciences

    by Iswadi Idris 
    Abstract: The objective of study is to find out the performance of senior high school supervisors in Bengkulu City regency, Bengkulu Province that consists of: (1) composing supervisory planning, (2) carrying out the supervisory planning, (3) evaluating the implementation of the supervisory planning, and (4) guiding and training of professional teachers and school principals. The research was conducted in regencies and cities in central Bengkulu regency, Bengkulu province. The subject of research is senior high school supervisor in Bengkulu City, Bengkulu province (29 persons). The method of research is mixed method. The research design used Provus is Descrepancy Evaluation Models (DEM). The data were collected by using observation, interview, questionnaire and documents. The results of research shows that: (1) the performance of supervisors in composing plannings is very good category, (2) the performance of supervisors in carrying out supervisory planning is good category, (3) the performance of supervisors in evaluating the product of implementation of the supervisory planning is fair category, and (4) the performance of supervisors in guiding and training of professional teachers or school principals in Bengkulu City, Bengkulu province is poor category.
    Keywords: performance; planning implementation; evaluation and training.

Special Issue on: Recent Technology Trends and Their Impact on Social and Natural Sciences and Engineering

  • An empirical evaluation of stress and its impact on the engineering colleges faculty members in Tamil Nadu   Order a copy of this article
    by Senthil Kumar Arumugam, Seranmadevi R 
    Abstract: The present study examined the specific causes, levels and effects of stress experienced by faculty members who worked in Unaided Private Engineering and Technology (UPET) colleges in the state of Tamil Nadu, India. Factor analysis and structural model were used to evaluate the relationship between the causes, subsequent effects at different level of stress and the appropriate personal and organisational stress coping strategies. Primary data were collected from 560 faculty members by employing convenience sampling method during the academic year 2017-18. The study revealed that, causes of stress influencing considerably the level of stress and the level of stress explained the high influence on the effect of stress variables. Both effects of stress and causes of stress were negatively influencing the stress coping strategies of personal as well as organizational level strategies.
    Keywords: causes of stress; effects of stress; level of stress; coping strategies; UPET.
    DOI: 10.1504/IJPSPM.2019.10022681
  • Significance of physical comfort and emotional support on confidence and trust in healthcare professionals   Order a copy of this article
    Abstract: Physical comfort and emotional support being one of the principle component of patient-centered care in healthcare delivery, however not given much importance by the researchers in India. Furthermore, previous studies done in western countries given some insights on physical comfort and emotional support.rnThis study precisely aimed to fill these observed gaps by first focusing on the perception of healthcare professionals from the tertiary healthcare centers in Chennai and secondly in understanding the perception of patients from same setup hospitals in the major factors of physical comfort and emotional support. Finally, the impact of these two factors on the confidence and trust of healthcare professionals. The results from this study indicated that assistance with daily activity followed by emotional support has influence on confidence and trust of healthcare professionals. In addition, the results exerted strong evidence that patient needs explanation on the medications in the language they can understand, environmental comfort and emotional support. Furthermore, the study provides understandings into the research and managerial implications of such findings. rn
    Keywords: Physical comfort; Emotional support; Confidence and Trust; Healthcare Professionals; Patients.

  • Value Creation through Agile Social Entrepreneurs toward Sustainable Development for Generation Next: An Unified Empirical Case Analysis   Order a copy of this article
    by Pragyan Gharai, Jayant Kumar Panigrahi, Ipseeta Satpathy, Biswajit Das 
    Abstract: The research article is an exploratory and descriptive work with a realistic approach to the functioning of social entrepreneurs. Current social entrepreneurs (SEs) in essence work with a capability for innovative application for business. They are apt and agile in tackling vital socialrnproblems scanning the eco-system. They offer novel feasible ideas for ameliorating social conditions by en-cashing on the lacunae of government for mitigating the societal need. Social entrepreneurs vigorously explore with the panacea to address the critical problems affably, by constructing systems with a solution. They persuade the specific societies to involve themselves and move in different avenues and directions. It builds a spirit of consensus to co-create value and collaborative business with a social responsibility. With this backdrop, the present research paper attempts to highlight the entrepreneurship initiatives undertaken by a few leaders; towards the designed development of education sector. The primary objective and focus of the research paper is to insinuate and illustrate the contributors of the social-rneducational entrepreneurs, for the improvement and augmentation of education. By taking a non-positivistic stance and qualitative methods the explorative insight has witnessed the real-life cases of social entrepreneurs and their cosmic driving force; that was embedded in them for delivering service in the field of education. The objective of the research paper was to study about, how social entrepreneurs have shown constant interests and succeeded in creating value in the development of education. The analysis emphasized the scope and challenges encountered by the SEs while implementing plans for the prosperity of the society. Just like entrepreneurs transform the fascia of business or create a new business, SEs act as change angels creating opportunities, developing innovative solutions on a big scale for the society
    Keywords: Social Entrepreneurship; Education; Sustainable Development; Value Co-Creation,Social Issues.

  • Using modern decorative design in the products to win new customers and markets   Order a copy of this article
    by Tarek Ismail Mohamed 
    Abstract: The colored decorative units and patterns are playing an important role in attracting attention in various products and increasing their value, thus increasing the purchases of these products to achieve high profits for the companies. The perception of colors and their value are affected by a historical concept in terms of the culture of the viewers, as well as its relation to the neighboring colors and the nature of the designed forms. In addition, different colors are often associated with emotional state and human values, but these are often variable between cultures, for example, the red color is a motive for movement, orange and purple tonic for the spiritual state, yellows for cheerfulness, green for comfort and warmth, blue to relax, white to be pure and black to grieve etc. In this research, I made some innovative, colored decorative experiments on various products which are already existing in the international markets to give it more attraction and attention of consumers and improve its purchasing value. Through the various educational experiments which are carried out in this research, designers can create many ideas of new colored decorative units for their products that meet the needs and desires of different users. Bringing innovative and competitive products and services to the market, thereby strengthening their company's position in front of other competing companies.
    Keywords: Neo decorative design- motifs - Product Design- Consumer Perception.

Special Issue on: VINC 2019 Mindfulness towards Sustainability

  • Role of 4cs of marketing mix in building trust to achieve brand loyalty in case of Fasteners Industry: a PLS-SEM approach   Order a copy of this article
    by Kanishk Gupta 
    Abstract: With more and more industries becoming reliant on fasteners industry for goods, competition is on elevation among businesses within fasteners industry. The principal aim of this paper is to probe the role of 4cs of marketing mix i.e. customer, communication, cost and convenience in predicting trust as a factor and further investigate impact of trust on brand loyalty in fasteners industry. A sample size of 220 respondents was acquired for the study. PLS-SEM approach was employed to examine the research framework along with bootstrapping approach to test the fabricated hypotheses. As per the findings, all the 4cs of marketing positively influenced and predicted trust. Trust had a strong and positive influence on brand loyalty. All the hypotheses constructed were supported as per bootstrapping approach.
    Keywords: communication; convenience; cost; commitment; corporate image; trust; brand loyalty; fastener’s industry.

  • Preferences of Indian consumers towards attributes of online shopping websites: A Conjoint Analysis   Order a copy of this article
    by Aanchal Aggarwal 
    Abstract: The purpose of this study is to explicate the preferences of Indian consumers towards online shopping websites with special reference to attributes of online shopping websites. It was investigated in the previous studies the factors affecting preferences of the consumers towards online shopping websites but due to their practical limits, they did not methodically explore customer preference proposals that reveal the relative importance of attributes and features of online shopping websites. The study helps in understanding the customers preferences about website attributes they came across while shopping for the products required by them. Through an in depth literature review we discovered three attributes of online shopping website considered as most important perceived attributes by consumers that will increase their purchase intensions i.e. perceived usability, perceived security and perceived information quality. These three attributes consists of eight different factors namely site design, shopping convenience, transaction security, payment system, delivery, product value, customer communication and special content information. In all, 300 Indian consumers of Delhi NCR region who are online shoppers had been surveyed to conduct the above research agenda with the help of conjoint analysis using OLS regression model. It is found that the perceived information quality is most important attribute considered by consumers that will increase their purchase intensions followed by perceived security and perceived usability. Also, the factors that are most preferred under these attributes are better product value, transaction security and site design respectively.
    Keywords: Online shopping; Website attributes; Perceived Usability; Perceived Security; Perceived Information Quality; Purchase Intentions; B2C marketplace.

  • Customer Perception towards Patanjali Megastore and Kirana store- A Comparative Study   Order a copy of this article
    by Noopur Saxena, Shreya Gupta, Aastha Gautam 
    Abstract: In India and across the world the ideas of herbal and pure products are gaining importance. Patanjali because of its herbal nature, fine quality and rational price is giving tough competition to its counterpart MNCs and unorganized retailers. With the view of promoting organized sector retailing Patanjali has opened Patanjali Megastores and Patanjali Chikitsalaya & Arogya Kendra. But because of the availability of Patanjali products at nearby kirana and other stores, the preference of the customers towards Megastore is less. This study makes a comparative analysis between Patanjali Megastore and Kirana store, to identify the factors which act as a hindrance in the growth of Patanjali megastore in Delhi and examined the impact of demographic variable. 152 respondents were surveyed; independent T-test and ANOVA were used for analysis of the data. Customer patronage to Megastores was found to be positively related to variety, service, everything at one place, ambience, space adequacy, cleanliness, speed and accuracy of billing and different modes of payments. Kiranas do well on discount, home delivery, location, after sale services and relationship building. The converse is true for Megastore. Gender and age has no impact in selection of kirana store and Megastore. The findings may help the Megastores, corporate and policy makers in better understanding customer requirement and help support the development of suitable growth strategies.
    Keywords: Patanjali Megastore; Kirana store; unorganized retailers; organized sector; customer perception.

  • Testing of Weak Market Efficiency in Indian Stock Exchange employing Variance Ratio Test   Order a copy of this article
    by Dr. Madhu Arora 
    Abstract: The rational investors want to maximize their invested amount. It will happen only if one knows the possibility of arbitrage opportunity in market. If stock market is efficient, one cannot generate abnormal profit. The objective of the present study is to test the weak market efficiency of Indian stock market. The stock indices are Sensex and Nifty. The daily adjusted closing price of these two companies is collected from October 8, 2012 to October 5, 2018. The variance ratio test was employed to test the weak market efficiency. The result revealed that Indian market is not efficient. It is found that technical analysts can generate excess return in Indian stock market both in Sensex and Nifty.
    Keywords: Random Walk Model; Variance Ratio test; market efficiency and unit root test.

  • An empirical study on influence of e-CRM towards Customer Loyalty in banking sector   Order a copy of this article
    by Siddharth Shastri, Ridhima Sharma, Vaishali Sethi 
    Abstract: To succeed and grow wholly in an exceedingly competitive corporate scenario like the Indian banking sector, simply drawing new consumers is inadequate. Service providers lie Axis Bank should strive to retain their existing consumers to succeed and grow. This study was created to examine and delve into the relationships of the promotional initiatives of ecrm, allegiance and relationship quality. According to the findings, respondents usuially had an optimistic outlook towards the ecrm promotional strategies undertaken by Axis Bank, comprising of e-DM, relational interaction, privileged conduct and observed incentive.
    Keywords: e-banking; e-CRM; Axis Bank; Perception; Trust; Relationship.

  • Exploring E CRM in Indian Banking Sector   Order a copy of this article
    by Ridhima Sharma, Siddharth Shastri, Jitendra Singh Rathore 
    Abstract: Consumer relationship management can be explicated as the procedure of gaining, retaining and developing rewarding consumers. It demands an unambiguous centre on the service characteristics that signify value to the consumer and initiates allegiance. CRM is considered to be 10% strategy & 90% action as per according to certain literature. It is considered as business strategy that increases value to customer services in bank & brings customers near to business. rnTo derive customer delight a proper strategic alliance is required in implementation. E-CRM emerged from Internet & web technology, which helps in facilitation of implementation of Customer Relationship Management. It relies on Internet or web based interactions between company & customers.
    Keywords: e-CRM; Customer; Website; Trustworthiness; Corporate Strategy; Quality Service.

  • Exploring the training methods for effective Employees performance in IT organizations in India: A SEM approach   Order a copy of this article
    by Karishma Gulati 
    Abstract: In the dynamic phase of the market, all organizations have a variety of opportunities to grab and number of challenges to satisfy. The purpose of this study is to shed more light into the relationship of perceived training effectiveness, with various variable factors like performance appraisal, skill development, leadership etc. based on empirical research, conducted in IT organizations. A structured instrument was developed based on the review of the literature of the theme of research for data collection from the employees of top 5 IT organizations (as per NASSCOM 2016-17). The present research provides an exclusive theoretical model that demonstrates the impact of On-the-job and Off-the-job Training in Work Efficiency, Work Quantity and Work Quality. It is concluded that if an organization wants to increase their employees performance they need to have a balance between on the job training and off the job training.
    Keywords: On-the job training; Off-the-job training; Work Efficiency,Work Quality; Work Quantity.

    by Sopnamayee Acharya 
    Abstract: Nurses are professional practitioners who are responsible for providing leadership to nursing services, co-ordinate services and attend people in community all the time. This study focuses on the nursing Quality of working environment in private hospitals of Indore. This paper attempts to identify the relationship that exists among Quality of Work Life (QWL), Employee Motivation and Employee Engagement of nurses working in private hospitals situated in Indore city. The results projected are based on technical analysis. The research design was descriptive and non-probability convenience sampling method was applied to select nurses from private hospitals of Indore City. The total number of respondents for this study was 200. Both primary and secondary data were collected. Self-structured questionnaire was used to collect the responses from the nurses of Indore. From Literature factors for QWL, Motivation and employee engagement are taken into consideration. Seven factors for Quality of Work life i.e., working conditions, skill utilization, Compensation, Opportunities at work, Social Integration, Constitutionalism, Total life space relates with four factors of motivation like Basic Needs, Safety, Esteem and Self-Actualization. Employee Engagement has been measured with factors like compensation benefits, Job characteristics, perceived organizational support, Learning and development, Communication, Person organization Fit and Intent to quit. To find out the relationship correlation coefficient has been calculated with Significant at 0.01 and 0.05 levels. The study tried to find out the relationship between Quality of Work Life with employee motivation and with employee engagement. Also to study the relationship between Employee Motivation and Employee Engagement.
    Keywords: Nurses; Quality of Work Life; Employee Motivation; Employee Engagement.

    by Shalini Shukla 
    Abstract: Development story of country India is multifaceted but continuous growth cant be taken for granted. With time, country is getting downgraded on many global parameters and indexes irrespective of abundant resources. Keeping this notion as a pivot point, study attempted to find out strategic mismatch in terms of planning of developmental and growth policies. Global competitiveness Indexes have been used to identify the strategic thrust area for India and budget documents has analysed for exploring the focus area by policy makers. Strategic thrusts area and focus area has been compared to find out the mismatch in terms of alignment. Vast differences were found in thrust area and focused areas. Strategic changes in term of formulation and implementation of policy are needed to overcome the ground level problem of inefficiency. Study presents number of implications for researchers, policy makers as well as executors for being mindful with quantitative approach of growth.
    Keywords: India; Strategic Mismatch; GCI; Budget; Plans and Policies.

  • Bhartiya Model of Financial Literacy (BMFL) as a key to Sustainable Development   Order a copy of this article
    by Ravisha Chutani 
    Abstract: In the era of globalization, due to high amount of information available it is necessary to develop theories and concepts which consider indigenous factors (culture and context) for sustainable development. Numerous amount of research has been done in the field of financial literacy using OECD framework that defines Financial Literacy (FL) as a combination of awareness, knowledge, skill, attitude and behaviour, those remain essential aspects to make a sound financial decision in general that eventually secure financial welfare also for an individual. Many studies in India and also in the western world have been carried out using OECD framework to assess the financial literacy of individuals. But till now studies have not adopted the inherent features of Indian culture to suit the context. This research paper proposes a new pathway to analyze financial literacy in the states of Punjab and Haryana using Bhartiya Model of Financial Literacy (BMFL) with respect to Bharat which aims at achieving holistic development. Bhartiya Model of Financial Literacy (BMFL) mentions Financial Literacy can be defined as a subset of Purusharth (Holistic Model of Development) which cannot be understood in isolation as it deals with the financial knowledge, behaviour, attitude, approach, choice pattern, emotions, mindset and lifestyle, all keeping in view that Moksh (oneness with God) should be the top priority for overall happiness of self, family, society, nation, world and the universe, and the material wealth.
    Keywords: Bhartiya; Demographics; Factor Analysis; Financial Literacy; Haryana; Punjab; Regression Analysis; Indian households.

  • Exploring the effect of Perceived risk on adoption of mobile banking in India   Order a copy of this article
    by Noopur Saxena, Navneet Gera, Ramanpreet Singh 
    Abstract: The growth of mobile banking is below expectation. The functionality of mobile for banking services is limited due to the risk and vulnerability involved in mobile banking. The objective of this study is to investigate the impact of perceived risk on consumer intention to adopt m-banking. For this, 242 non-users of m-banking in Delhi were surveyed with given 26 different statements. Derived from perceived risk theory, five essential perceived risk determinants were validated, including perceived financial risk, privacy risk, performance risk, psychological risk and time risk. Exploratory factor analysis and confirmatory factor analysis were used to explore the factors. The finding of the paper suggested that perceived privacy risk is the most critical factor which acts as a barrier in the mobile banking acceptance. The findings may help the banking sector, corporate and policy makers in better understanding of perceived risk and will also help in framing the relevant strategies.
    Keywords: Mobile banking; Perceived risk; Consumer acceptance; perceived privacy risk.

  • Board Composition and Board Size Impact on Financial Performance of the Company   Order a copy of this article
    by Nikita Agrawal, Vijay Lakshmi 
    Abstract: The paper seeks to determine the impact of board composition (proportion of the non-executive directors) and board size on the financial performance of the companies. The study employed panel data of 145 companies for a period of 5 years and has employed panel regression model to study the relationship between different variables. This study do not find any significant relationship between board size and financial performance of the company. Also, the study concludes a positive relation between non-executive directors and financial performance of the company as these directors bring their expertise, network and resources to the organization which are crucial for the growth and performance of the enterprise.
    Keywords: Non-Executive Directors; Board Size; Financial Performance.

  • Examining Role of Trust in shaping Online Shopping Attitude among women: An Empirical Assessment   Order a copy of this article
    by Nupur Arora 
    Abstract: India has witnessed an incredible growth in the number of people with access to internet in the last decade. Regardless of this rise in the number of internet users, the penetration rate of Internet shopping in the country still remains little. Thus, this paper emphasizes on building a framework around the factors that are responsible for lack of trust in Indian women consumers on Internet shopping and presentation their effect on the women consumers‟ shopping attitude The study considers only women online shoppers as they being one of the important decision makers in India regarding purchasing, very little has been explored about their shopping behaviour online. A sample of 508 women was administered across India. Techniques of Exploratory and Confirmatory factor analysis (CFA) as well as structure equation modeling (SEM) with AMOS 20.0 was employed to confirm factor configuration and to perform second-order SEM on the 9- point Likert scale. The study tests the impact of trust on online shopping attitude on Indian women and analyzes three important antecedents of trust, namely, website reputation, website quality and electronic word of mouth. The study also examines the moderating role of age on the relationship between trust and attitude towards online shopping The results signify that the three antecedents impact trust in ecommerce among women in India and there is a important positive impact of trust in ecommerce on online shopping attitude among women online shoppers in India, whereas age has no significant moderation effect on the relationship between trust andrnattitude towards online shopping.
    Keywords: Online shopping; trust; online shopping attitude; moderating influence; age; website quality; website reputation; electronic word of mouth.

  • Reliability through Mindfulness in Indian organisations: A proposed Framework   Order a copy of this article
    by Jitesh Bhardwaj, Vikas Gupta, Anu Singh Lather 
    Abstract: Mindfulness is defined as, A state of consciousness in which attention is focused on present-moment phenomena occurring both externally and internally (Dane, 2011, p. 1000). At the individual-level mindfulness involves: openness to novelty, alertness to distinction, sensitivity to different contexts, awareness of multiple perspectives, and orientation in the present paying attention to the immediate situation (Sternberg, 2000). Individuals who are mindfully engaged in a task are both motivated and able to explore a wider variety of perspectives, make more relevant and precise distinctions about phenomena in their environments, enabling them to adapt to shifts in those environment (Fiol and OConnor, 2003). Reliability is the degree of consistency of a measure. A test will be reliable when it gives the same repeated result under the same conditions. A measure is said to have a high reliability if it produces similar results under consistent conditions. A High Reliability Organization (HRO) is an organization that has avoided catastrophe in complex and risky environments where accidents are normal (Bourrier, 2011; Weick & Sutcliffe, 2011). Key aspects of organizational mindfulness which are relevant to quality and reliability include preoccupation with failure, reluctance to simplify, attention to operations, focus on resilience, and the migration of decisions to expertise (Weick and Sutcliffe, 2001). By focusing on the present, paying attention to operational detail, willingness to consider alternative perspectives, and an interest in investigating and understanding failures, individual and collective mindfulness are promoted (Langer, 1989). An attempt has been made to assess the select Indian organisations for mindfulness by survey method using predesigned questionnaires- Mindful Attention Awareness Scale (MAAS). These organisations shall be recognised as HROs after identification of five characteristics of mindfulness. Also, a comparative analysis may also indicate if any organisation is more reliable and mindful than others and the reasons behind it.
    Keywords: Mindfulness; Reliability; High Reliability; High Reliability Organisation (HRO).

Special Issue on: Digital Transformation in the Public Sector

  • Decision Support System for flood risk assessment and public sector performance management of emergency scenarios   Order a copy of this article
    by Yovan Felix A 
    Abstract: Natural calamity causes an enormous destruction to the human beings as well as to their properties. Continuously the earth has been threatened and affected by different calamities such as Flood, Earthquake, Tsunami, etc. Human beings dont have the supernatural power to go against the calamity whereas the huge destruction caused by the calamity can be reduced by taking the right decision. When the calamity causes a severe damage to life and property a right decision has to be taken to avoid and reduce the level of loss. The appropriate decision that is taken during this critical situation reduces the aggravation of the damages caused by the calamity. A support is very much required to take the right decision during the emergencies. In this technically advanced age, possible measures have to be taken to safeguard the people and their belongings. The present paper consists of various studies from every part of the world on Decision Support Systems. This paper focuses on the execution, advantages, constraints, and scope of applying the decision support system during the calamities.
    Keywords: flood disaster management; decision support systems; flooding; GIS,.
    DOI: 10.1504/IJPSPM.2020.10026215
  • Feasibility of Conventional Neural Networks for Content-Based Image Retrieval in Big Data   Order a copy of this article
    by MUTHIAH M.A, Logashanmugam E 
    Abstract: In recent years, large volume of images (petabytes and exabytes) is generated and processed in areas like telemedicine, defense, bioinformatics, Remote sensing etc. In real time applications, Content Based Image Retrieval (CBIR) has to be done with high level of accuracy and less latency. Steps involved in CBIR include image preprocessing, feature extraction and retrieval. In this paper, feasibility of conventional neural networks for image retrieval is studied. A research database consisting of 8000 images in 102 different categories is considered. Moments (shape descriptors) are chosen as the statistical parameters for aggregating the image coefficients. Four sets of image features are obtained i.e moments (up to order 6) from the intensity of the images, moments from the Discrete Cosine Transform (DCT) co-efficients of the images, moments from each of the four subbands of the wavelet decomposed image (reverse biorthogonal wavelets) and moments from the Discrete Walsh Hadamard Transform (DWHT) co-efficients of the images. These features are then used to generate four different sets of exemplars. These exemplars are then used in three different conventional neural networks. Different sets of the dataset are used for training, testing and validation of the networks. Performance is measured in terms of accuracy. From the analysis, it is found that PNN provides the highest accuracy for DWT features.
    Keywords: CBIR; DCT; DWHT; DWT; BPN; GRNN; PNN; Pattern recognition network; Probability of Detection.

  • Architecture and Use Cases of Digital Twins towards Smart Manufacturing   Order a copy of this article
    by Nibhrita Tiwari, Maninder Jeet Kaur, Ved Prakash Mishra 
    Abstract: Digital Twin has been recognized by many developed companies. IBM, Cisco and GE are focusing more on developing CPS related technologies and utilization of platform. These companies are next generation core infrastructure. IoT and Artificial Intelligence in smart manufacturing was the initial step to recognize the sensors pre-requisite into the machine parts from where the real-time analytics will get the data. Fusion of human, information and smart/intelligent algorithms has far-accomplishing outcomes on manufacturing performance. However, the in-depth communication and excessive amounts of facts involved also brings in new demanding situations. In this chapter, we discussed the architecture of the digital twins and a few use cases of cyber physical structures. It also discusses the associated work in the area of machine learning, artificial intelligence in the field of smart production. It is important that the adoption of IoT and machine learning embed security from the start, integrated with functionality in smart manufacturing systems. Therefore, the convergence of IoT and Machine Learning with Digital twins will improve productivity, uniformity and quality of the products.
    Keywords: Digital Twin; Cyber-Physical Systems (IoT); Internet of Things (IoT).

    Abstract: Steel Industry is undergoing the hardest time in India. The reports of IBBI 2017-18 revealed that out of 525 cases were admitted under Insolvency and Bankruptcy Code (IBC) 45 cases were from the steel sector with the default worth of Rs.57,001 crores and 39 corporates are in the Corporate Insolvency Resolution Process (CIRP). The steel industry in India is at present experiencing a consolidation phase and debt-ridden bankrupt companies now become attractive buys. Identifying the reasons for bankruptcy is the foremost step to revive the Indian Steel Industry. In this paper, the monetary condition of the Indian steel industry is analyzed by taking 15 companies as a sample. Financial data from 2008 to 2017 is taken for this study. Traditional Altmans Z score and logistics regression are applied to derive the financial distress model for the steel industry. Factor analysis is applied to 44 ratios and 22 ratios were identified as relevant for the study. This study found that the financially indebted steel companies which made a substantial investment during the last three years with souring profit and high financial cost lead to bankruptcy within a short period of time.
    Keywords: Bankruptcy; Steel Industry; Altman Score; Logistics Regression; Financial Distress Prediction Model.

  • AI Transformation in Retail Sectors   Order a copy of this article
    by Sivaram M 
    Abstract: The retail industry is growing vastly with large volumes of resources and increase challenges from new technologies. Today world is witnessing the occurrence of Artificial Intelligence (AI) technology which provides solutions to many complications faced by individuals in various sectors. Novel ways to organize economic activities are emerging which is facilitated by Artificial Intelligence. AI presents the advantages of increased safety and lowers costs in international as well as domestic payment transactions. It can reinstate paper-based and manual purchase orders and other trade documents, using smart contracts. AI makes a dramatic impact on the retail sector. The use of AI technology has the potential to change the retail industry by introducing new ways of transacting that are expected to change the traditional ways in which enterprise exchange data and money. With the innovation of AI, the retail industry is developing vastly and has also paved the ways for seamless accessibility of processes anytime and anywhere.
    Keywords: Artificial intelligence; retail sectors; supply chain management; Retail Use Cases.

  • Promoting digital innovation in the public sector: managerial and organisational insights from a case study   Order a copy of this article
    by Davide Giacomini 
    Abstract: The world of public administration, particularly in countries characterised by a Napoleonic administrative culture, is unwilling to self-renew. However, the reduction of funds linked to austerity policies, the demand for better services, and the numerous opportunities linked to digitalisation, impose a rethinking of public administration. The case of the Digital Transformation Team (DTT), launched in Italy, yet contrary to what usually happens in Italian reform processes, provides interesting indications of how it is possible to innovate in a context usually resistant to change.
    Keywords: Public sector reform; organisational change; digitalisation; change management; organisational development.

Special Issue on: IJPSPM SAC-MESS 2019 Accounting, Performance Management Innovations, and Responsible and Lean Practices in Public Sector Organisations

    by Muhammad Arshad Abbas, Muhammad Wasim Akram, Shaza Mahar, T.A.N. OWEE KOWANG 
    Abstract: Purpose of Study: Present study aims to investigate the impact of organizational culture through consistency and effectiveness culture on project performance directly and indirectly with mediation of socialization and externalization in knowledge creation process. rnDesign/Methodology: In order to investigate the model of study data was collected from software development houses (IT sector) in Pakistan. 136 responses were collected and analyzed with (PLS-SEM) to test the hypotheses studied. rnResults/Findings: Results support the positive impact of consistency and effectiveness culture on project based performance of software development houses and externalization in knowledge creation process significantly mediates the relationship between organizational culture aspects consistency and effectiveness with project based performance. rnImplication/Contribution: This study contributes to organizational knowledge creation theory to assist in process of performance as it affects by adopted cultural aspects which are underpinned by knowledge creation process by providing appropriate evidence to the model.rn
    Keywords: Consistency Culture; Effectiveness Culture; Socialization; Externalization; Project Performance; PLS-SEM.

  • Taxpayers morality and tax amnesty participation (survey on the individual taxpayer in Sukabumi, West Java, Indonesia)   Order a copy of this article
    by Laxmi Kusuma Wardhani, Arie Pratama 
    Abstract: The purpose of this study was to examine whether individual taxpayer morality would influence the taxpayers decision to participate in the tax amnesty programme. In this study, morality was measured by three dimensions: (1) moral cognition; (2) moral courage; and (3) moral identity. Data were collected by questionnaire and was distributed to 165 respondents. The research hypothesis was tested using binary logistic regression. The result showed that morality has a positive influence on taxpayers desire to participate in a tax amnesty programme. All the control variables also influenced the taxpayers decision. This study implied that taxpayers with strong morals would try to atone for their past tax sins by utilizing the forgiveness given in the form of a tax amnesty. Therefore, this research contributes to a better visualisation of taxpayers compliance model that can be used by a government to strengthen the level of tax compliance.
    Keywords: morality; tax; tax amnesty; tax compliance; Indonesia; individual taxpayer.

  • THE TAXONOMY OF DEVELOPMENT IN VIETNAM DURING 2012-2015   Order a copy of this article
    by Han Ton, Prapon Sahapattana 
    Abstract: Vietnam has been known as developing countries with remarkable development after the devastation in Vietnam War nearly 50 years ago by acquiring and adapting development theory. At the present, the development has been not only taken place in Ha Noi capital and Ho Chi Minh city, but also permeating into other provinces with the wave of economic transition, the concentration on human development, the pursuit of enabling government, the challenges on climate change, and the like. Hence, to fully understand development in Vietnam in the nuanced picture, the study built the multidimensional taxonomy of development in Vietnam by using quantitative approach with the panel data from 63 provinces within the period 2012-2015 (i.e., totally 252 samples). Initially, the conceptual framework of development including structural transformation, human development, good governance was adapted from development theory and verified by using factor analysis. Subsequently, the multidimensional taxonomy of development was built on such verified conceptual framework by using cluster analysis. As the results, there are four clusters with their specific characteristics of development. Cluster 1 shoulders the national earnings contributing enormously to the national economic growth; whereas good governance becomes the positively emergent feature with industrial transfer in Cluster 2. Cluster 3 and Cluster 4 have characteristics of largely agricultural economies with low levels in human development and good governance. In addition, the research reveals the development transition in some provinces from positive to negative trends and even messy trends. As the implications, this taxonomy with different development clusters may support the government in designing developmental polices among clusters and provinces in Vietnam.
    Keywords: development; multidimensional taxonomy; transition; cluster analysis.

  • The Implementation of 5S as an Organisational Development Practice: A Case Study in a Property Development Company in Malaysia   Order a copy of this article
    by Turki Mohammad Alderaan, Shah Rollah Abdul Wahab, Kuganesh Chendrasekaran, Kanakam Anandam 
    Abstract: Organisational Development (OD) has become a significant aspect in every industry and can be achieved using 5S; a system for organising workspaces such that performance can be done efficiently, effectively, and safely. Property developers such as Government Link Companies in the state of Johor, Malaysia faced some difficulties in organising workspaces. The research aims on studying how the implementation of 5S concept in the organisation contributed to the organisational development. The study adopted a qualitative research and used participant observations and secondary documents as the main source of data mining. The researchers voice recorded all the observations and analysed the data based on the changes observed. The practical implementation of A SWOT analysis of the company was performed, which measured the organisational efficiency and effectiveness to achieve the company goal and highlighted the role of the 5S implementation in the organisational development. The general Model of planned changed was applied to identify the problems in the organisation. In order to solve the problems of the organisation, the four stages in General Model of Planned Change which are Entering and Contracting, Diagnosing, Planning, and Implementing Phase, were carried out in the selected organisation as a model of planned change. The term 5S which comes from five Japanese words, Seiri which means sorting, Seiton means set in order, Seiso means sweep, Seiketsu means standardise, Shitsuke means sustain was used. An external consultant as the OD practitioner which has 10 years of working experience in the consulting firm and expert in management issues was contracted to implement the 5S. Upon implementation of the new strategies, the company transformed into a more different and vibrant environment than it was in 2012 in relatively three years period. The company became more work-encouraging, smooth and promoted improvement of changes. The issues and challenges that the company was having disappeared and they no longer affect the company performance. These findings showed that 5S has been implemented to overcome the issues in the company. The research faced some limitations involving the ability of researchers to have access to some documents related to 5S as some are confidential, the inability for researchers to visit other branches outside the state of Johor.
    Keywords: Organisation Development; 5S; Continuous improvement.

  • The influence of ethical culture on corruption: the public sector perspective   Order a copy of this article
    by Afzal Izzaz Zahari, Jamaliah Said, Roshayani Arshad 
    Abstract: The actions of corruption in society have left material impacts such as economic loss at the expense of the stakeholders (Button, 2016). The concepts of culture are wide in terms of observing its roles in the population. Having ethical cultures in the organisation might bridge the gap towards higher levels of understanding, as to why people are still committing acts of corruption (Kaptein, 2009). This paper is an observation of whether ethical culture can impact corruption in a public sector environment. The overall design is through analysing 251 government employees comprising executives, managers, and directors from the private sector. The questionnaire contains questions on ethical climate and perceived acts of corruption. The data on corruption is based on the perceptions of government employees pertaining to acts of fraud and bribery in the organisation. The data has been collected through an online questionnaire that has been distributed among government agencies. A total sample of 251 government employees had submitted their feedback. The findings indicate that some parts of ethical culture have a role in controlling corruption in an organisation. The practicality of the research provides a further understanding of Asian behaviours towards ethical culture. The viewpoint of whether having an ethical culture is a social norm in an organisation would provide further insight into why people are still committing acts of corruption. The understanding of human behaviour provides different methods of assessment as to which improvements can be made for society.
    Keywords: corruption; ethical culture; and public sector.

    by Toh Ka Bean, Fara Diva Mustapa, Muzani Mustapa 
    Abstract: Procurement method is the organisational structure adopted by the project client for the management of a project design and construction. Many construction disputes has been arised in construction industry stem from the adoption of fragmented traditional procurement. This scenario has led to higher transaction costs in managing the project, which eventually affects the overall cost and performance of the project. With the aim to minimise high transaction costs due to disputes, Building Information Modeling (BIM) was introduced. The ability of BIM to detect clashes at the early stage of a project is said to be able to minimise the high transaction costs caused by construction disputes. Hence, it is beneficial to study the Transaction Costs Economics (TCE) in BIM adoption procurement to study the extent of effectiveness of BIM in minimising the transaction costs. Studying TCE can be useful, as it can unveil the TCs, which is believed to be capable of improving the project performance. It can unveil the unseen costs associated with a project, and eventually identify the causes of disputes or factors affecting the TCs. Many previous researches have delved on the comparison of TCs in several procurement types, but no study has been done on TCs with BIM adoption so far. Therefore, this research aims to investigate the TCs components in BIM adoption procurement. This research employs qualitative approach through a semi-structured interview with a group of BIM experts. The questions were designed based on RIBA Plan of Work with BIM overlay produced by RICS UK. The data gathered can provide good insights on the TCs components, types of TCs, and requirements for the employment of BIM adoption procurement. The outcome will serve as the basis to developing a framework for outlining the transaction costs in BIM adoption procurement. The framework will assist industry players with a clear and logical understanding of the transaction costs involved in BIM adoption procurement.
    Keywords: Transaction costs; Building Information Modeling (BIM); Procurement; Construction industry.

    by Leje Mohammed Isah, Shamsulhadi Bandi, Fadhlin Abdullah 
    Abstract: Skilled workers in the construction sector play an essential role in the socio-economic growth and development of the industry, as they are directly involved in construction operations. Despite these concerns, not much research has examined the roles of skilled workers in the performance of the construction industry. Therefore, this research aims to examine the roles of skilled workers, taking into account the construction professionals perceptions. The objectives of this research include; to identify the roles of skilled workers and to determine the most significant roles based on construction industry professionals perceptions. A sample of 40 professionals each were randomly selected from the list of professional quantity surveyors, architects, builders and engineers which gives a total number of 160 questionnaires distributed, out of which the responses rates received were 90 (56.3%). Data were analysed through Relative Importance Index (RII) for ranking comparison among the professionals on a scale range from 1-5 for rating their responses. Rank Agreement Factor (RAF) and Percentage Rank Agreement Factor (PRAF) was used to measure the agreement of the importance ranking among construction professionals. The results of the RII show that improve work quality were ranked as the topmost role by builders and engineers, second by quantity surveyors and seventh by architects. PRAF revealed the ?ve most significant roles of skilled workers as; improve work quality, improve overall project delivery, increase long-term productivity, reduce wastages of construction materials and improve workmanship. Drawn from the results, it revealed that the most significant roles of skilled workers arise from improvement on organisational productivity, performance and profitability. Hence, it was recommended that the constructors and policymakers should ensure the supply of skilled workers for the performance construction industry.
    Keywords: Construction sector; Performance of construction industry; Skilled workers; Socio-economic growth and development.

  • The Impact of Lean Manufacturing Practices on Firms Sustainable Performance of Manufacturing Industry Sector   Order a copy of this article
    by Ismail Droup, Ahmad Jusoh, Abbas Mardani, Khalil Md Nor, Adil Dafaalla 
    Abstract: Recently, the manufacturing industry has integrated Lean Practices into their manufacturing systems to achieve sustainable performance. However, the impact of these Lean Practices on the sustainable performance of the manufacturing industry sector needs to be assessed systematically. To achieve this, we conducted a scoping review to map out research on the antecedents of sustainable performance of the manufacturing industry sector in relation to sustainable performance drivers. The overall conclusion of the review was that the impact of lean practices on firms sustainable performance is mixed findings. However, there is plenty of evidence of a strong relationship between the way in which lean practices are implemented and their impact on the sustainable performance of the firm as the root cause for unsustainable lean practices is stemmed from the challenges posed and paradoxical tension caused by integrating soft and hard lean objectives
    Keywords: Lean practices; hard lean Practices; Soft Lean Practices; sustainable performance; economic performance; social performance.

  • Developing the Modified Accountability Disclosure Index for Local Governments   Order a copy of this article
    by Dayang Hafiza Abang Ahmad, Corina Joseph, Roshima Said 
    Abstract: Citizens desire for a transparent information urges the government to improve its services delivery through information disclosure. High corruption cases reported among public officials are the results of low disclosure of accountability practices among local governments. This paper aimed to explain the development of a disclosure index, the Modified Accountability Disclosure Index (MoADi), for local governments in Malaysia. MoADi acts as a comprehensive checklist and a tool to assess the extent to which accountability practices are disclosed on the official websites of Malaysian local governments. MoADi checklist includes seven categories of information: overview, management, core services, customer management, presentation, delivery and others. Information categories include six non-financial and one financial information with a total of 100 checklist items which adopts dichotomous and unweighted scoring method. MoADis development involves a number of steps. The steps start with an inclusive review of national and international guidelines which are developed through the detailed process and past literature on disclosure practices, followed by modifications and experts validation of the items. MoADi helps local governments to regularly monitor the accountability practices prior to auditing process by the authoritative agencies. Hence, it helps local governments to improve their accountability practices in the future, particularly on the websites. This paper also contributes to the existing literature on disclosure of accountability practices and disclosure practices in public sectors.
    Keywords: Disclosure; accountability practice; local governments; index; websites; public sector.

  • Technical Influence On Knowledge Grid Model to Promote Knowledge Sharing in Big Data Community   Order a copy of this article
    by Sara Hosseinioun, Rusli Abdullah 
    Abstract: The significant role of big data in improving decision making, services and, productivity in organisations is not doubtable, therefore knowledge sharing is necessary to avoid redundancy and reduce time and cost. So a suitable infrastructure such as knowledge grid that can effectively capture, share, publish and manage knowledge resources to answer the questions from masses of data will be essential. This qualitative research aimed to analyses a knowledge grid model from a technological view to facilitating knowledge sharing among big data community. In this way, the study reviews the technology effects in the current knowledge sharing model and it also highlights the connection of knowledge grid, technology, and big data. It narrows the finding by knowledge grid components as node and link, different layers in a knowledge grid architecture and their condition from technical view by analyzing current knowledge grid models and their represented data. As a result, the paper clears the technological factors, their relationship, and effect in designing a knowledge grid model to promote knowledge sharing in the big data community.
    Keywords: Knowledge Grid; Big Data Community; Knowledge Sharing.

  • Uses of electronic catalog in public procurement in Indonesia to more effective mechanism in strengthening economic security   Order a copy of this article
    by Syahrul Salam, Arry Bainus, Widya Setiabudi, Tirta Nugraha Mursitama 
    Abstract: The use of electronic catalogue in public goods and services procurement is a solution to provide more effective procurement mechanism in globalisation era. However, the uses in the developing countries including Indonesia are in doubts and under question. This study aims at researching the implementation of electronic catalogue in Indonesia. Furthermore, this study investigates its strength and weakness of its limitations, and its impacts towards the national goals. The study used qualitative research methods by analysing the data that had been gathered from the government and secondary data from media. The study used the concept of economic vulnerability index as the conceptual input to determines the Indonesian national economic goals and its relations with the electronic catalogue. The study findings show that despite lack of digital infrastructure and knowledge, the uses of the electronic catalogue in Indonesia are more effective mechanism than the traditional forms. The study findings show that the electronic catalogue implementation In Indonesia is able to provide relatively more efficient, effective and accountable procurement even though has several limitations: lack of digital infrastructure, and human resources, and security issues. Therefore, the uses of the electronic catalogue in Indonesia have more advantages than the traditional forms to strengthen economic security that is manifested in the decreasing level of economic vulnerability index.
    Keywords: E-catalog; government procurement; economic vulnerability index.

  • Audit Committee Competencies and Corporate Disclosure Transparency of Malaysian Government Linked Companies   Order a copy of this article
    by Muhammad Iqmal A Manap, Nur Shuhada Ya'acob, Bakhtiar Alrazi 
    Abstract: Transparency through corporate disclosure is crucial especially in a society that demanding for real time information. Underlying this is a belief that competencies enhance the effectiveness of audit committees and, by extension, the corporate disclosure transparency. This study primarily analyses the relationship between audit committee competencies and corporate disclosure transparency of Malaysian GLCs. The competencies examined in details are experience, advanced academic qualification, training and multiple directorships. Regarding experience, it is divided into accounting financial experts, finance experts and supervisory experts. To achieve this objective, a quantitative-positivist approach has been adopted in this study wherein the aggregate disclosure index was designed and annual reports of 10 GLCs for the period of 2009-2017 were used to collect data. Using multiple regression analysis on data collected, the results show that accounting financial experts, finance experts and advanced academic qualification have a significant positive influence on the corporate disclosure transparency. However, there is no evidence that supervisory experts, training and multiple directorships affect corporate disclosure transparency.
    Keywords: competencies; corporate disclosure transparency; GLCs; audit committee; disclosure index.

  • Factors Affecting the Attitude and Intention of Thai Gen Xers to Travel Overseas as Free Independent Travellers(FITs)   Order a copy of this article
    by Chalongrat Rattanakhongsuk, Natchapol Lopiroon, Nunsinee Petcharapirat, Peerapum Hemansutthikul, Suprawee Watchararungroong, Thanapol Anangosolporn, Warumporn Terdpataweepong, Guntalee Ruenrom, Apichart Kanarattanavong 
    Abstract: With the number of Thai free independent travellers from Generation X continuing to increase, this study aims to identify the factors that affect the attitudes and intention of this specific group when independently planning their own travels abroad. The theoretical framework is adapted from Cromptons (1979) concept of travel motivation. The independent variables comprise escape, excitement, relaxation, knowledge seeking, relationship, ego-enhancement, self-actualization, friends and relatives, media influencer, facilities, price sensitivity and foreign language skills. The research used the judgmental sampling with a sample size comprising 365 Thai Gen Xers who were born between 1965-1979. The data was collected by an online survey. The data was analyzed using descriptive statistics, multiple regression analysis and Spearmans correlation. The results showed that knowledge seeking, ego-enhancement, media influencer, facilities and foreign language skills significantly influence the attitudes of Thai Gen Xers towards FIT. Attitude was also found to be positively related to the intention to go free independent travelling. Both significant and insignificant factors are discussed as well as the limitations and suggestion for future research. Both the governmental agencies and the private sector in the destination countries can benefit from the results of this research.
    Keywords: Free Independent Travellers (FITs); Generation X; internal motivation factors; external motivation factors; tourist characteristics.

    Abstract: Human resources have become one of strategic issues of Islamic banking in Indonesia. The purpose of this study was to examine the effect of work commitment and competence on employee job satisfaction, the effect of work commitment and competence on employee performance and the effect of job satisfaction on the employees performance of BPRS Bhakti Sumekar. The population in this study amounted to 239 employees of BPRS Bhakti Sumekar Sumenep East Java. A sample of 150 respondents. Data analysis technique is using the Partial Least Square (PLS) method. The result of the study concludes that work commitment does not give significant effect on employee job satisfaction. Competence has a positive impact and significant on employee job satisfaction. Work commitment and competence have a positive impact and significant on employee performance. Job satisfaction has a positive impact and significant on employee performance. The novelty of this study show that work commitment has no effect on employee job satisfaction at the Bank Pembiayaan Rakyat Syariah Bhakti Sumekar. Because according the theory requires that work commitment has an effect on employee job satisfaction (Luthans, 2005). Theoretical Implications. Based on the findings of the research in advance it can produce commitment, competence and job satisfaction will significantly improve the performance of company employees embed commitment and implement these variables to employees. Meanwhile, the implication of this research in science, especially human resource management science, is that this research enriches the empirical research that has been conducted, where the results of the study are very varied. Practical Implications. Practically, the results of this study can be used as input in the implementation of commitments, competencies and job satisfaction of employees in companies, especially companies owned by the region that the commitment, competency and job satisfaction management variables are needed to improve employee performance.
    Keywords: work commitment; competence; job satisfaction and employee performance.

  • Partner Engagement on Universitys Community Service Program in Indonesia   Order a copy of this article
    by Fitra Lestari, Budi Azwar, Jonnius Jonnius, M. Arrafie Abduh 
    Abstract: Universitys community service program in Indonesia is one of facilitator, catalyst and mediator in empowering the community. In addition, the mosque is not only a place of ritual worship but also able serves for empowering the community. Integration between community service program at university and mosque programs is expected to be mosque based empowerment for the community. To implement this program, there are three partner institutions that collaborate to increase the quality of life of society involving village management, non-governmental organizations, and mosque management. The problem of this study shows that there is no known response from partner engagement to activities carried out by the universitys community service program on mosque-based empowerment. Thus, the purpose of the study is to determine the response of partner engagement in order to the implementation of mosque-based empowerment. This case study has a sample of 210 respondents in two universities in Indonesia. Finding found that the response of partner engagement to the implementation on university A was categorized as good with a score of 12234 and university B categorized as excellent with a score of 2118. In addition, mosque management is selected to be the best partner institution in providing the universitys community service program with a mean of 68.69. The implication of this study can be used as a reference for improving the community service program in Indonesia. Further study is suggested to consider the addition of government partner engagement in order to provide community service by the university.
    Keywords: Partner engagement; mosque-based empowerment; university’s community service program; Indonesia.

Special Issue on: VCBMC-2019 Consumer-centric Insights and Organisation Performance

  • Online Impulse Buying : A Qualitative Inquiry for consumer centric insights   Order a copy of this article
    by Pawan Kumar, Ritu Kumra 
    Abstract: In this present era, consumer behaviour has become very volatile and instant purchased is named as impulse buying. For the marketers it has become difficult to motivate the behaviour of the customer for brand switching and increase the number of unit purchase. In Indian context e-impulse buying is new phenomenon therefore a qualitative approach through conducting focus interview has been adopted to explore it deeply. The population for the study is heterogeneous because it comprised of all types of consumers who often go for online shopping in past six months. Purposive sample technique was be used to collect data. Consumers were interviewed and their experiences were recorded with the pre-approval of the respondents. The study provides insights, add to the knowledge of the researchers, academicians and online strategist to optimise their strategies in a better way.
    Keywords: Impulse buying behaviour; online shopping; Qualitative research; consumer behaviour; buyer’s experiences; elements trigger impulse buying.

  • Online Shopping Site Selection Attributes and Meta Tags: An Empirical Analysis   Order a copy of this article
    by Rahul Sharma, Rajesh Verma, Megha Mehta 
    Abstract: With the availability of better information technology infrastructure in India, there are many national and global online shopping sites that have started to emerge in the Indian online shopping front. India with 400 million internet users, is the worlds 2nd largest internet market and the e-commerce market of India is projected to touch $84 billion by the year 2021. The need of the hour is to identify attributes of shopping Sites that play part in shaping consumers online platform selection intention and also to access the understanding of online shopping site about customer preferences. Prior studies have investigated factors that affect the preference of consumers towards e-retail websites but what attributes of e-retailers attract them to use such services is still an unexplored area. Meta-tag analysis of the major online retailers will help in the assessment of the online retailers knowledge of customer preferred attributes. This study will help e-retailers to understand the kind of attributes that are preferred by customers in selecting a website for online shopping and where do online retailers stand in exploiting consumer preferences in their search engine optimization efforts.
    Keywords: online shopping; e-retail; meta-description; meta-keywords; India; online retailer attributes.

Special Issue on: ICBM-2019 Disruption in Business

  • Systematic Review of Emotional Intelligence in Virtual Teams   Order a copy of this article
    by Anu Singh Lather, Simran Kaur 
    Abstract: In recent years, emotional intelligence (EI) has gained growing attention as a driver of team performance. However, the EI literature is still at nascent stage in explaining the impact of emotional intelligence on virtual team performance. Increasing globalisation and the growth of new technology have not only made virtual multi-cultural teams a reality, but also a significant one. Members of the global virtual team infrequently involve in face-to-face interaction with each other and therefore face challenges that do not relate to the traditional team. Thus the purpose of this paper is to review and reconcile the papers related to Effect of EI on Virtual Teams of service representatives. This literature review analysed the relationship between effect of Emotional Intelligence on performance of Virtual Teams. This paper further examines the quality and scope of current research studies related to the importance of EI in Virtual Teams. This study is based on Preferred Reporting Items for Systematic Reviews and Meta-analyses (PRISMA) guidelines. These guidelines ensure systematic and transparent review and meta-analysis. Mixed Methods Appraisal Tool was used to evaluate the selected research studies in terms of quality of the research methodology. 18 relevant primary studies published since the year 2000 were identified and analysed. These studies emphasized the relationship between EI and the performance of Virtual Teams, although there is a dearth of quality research study specifically, experimental and longitudinal studies, which impedes a better understanding of the underlying theory of EI in Virtual Team members.
    Keywords: Emotional Intelligence; Virtual Teams; PRISMA; MMAT; Meta-Analysis.

  • FinTech Driven Financial Inclusion - The Hype and the Reality of Missed Targets   Order a copy of this article
    by Anupam Mehrotra 
    Abstract: Financial Inclusion and inclusive growth is the clarion call given by nations all across the globe as they become increasingly aware that growth is more sustainable when it is inclusive. Close on the heels of this awakening comes to the FinTech revolution which questions the role of traditional players in promoting the inclusion and fosters the same. While the regulated traditional banking channel has been engaged in meeting the challenges of inclusive growth, the emergence of technology is sweeping across the sub-continent marked by stupendous growth in the electronic market, smartphone penetration, cloud-based solutions and the emergence of financial technology companies providing services and products similar and parallel to banking. Even as FinTech seems to redefine the service quality and product delivery through innovative use of technology in the design and delivery of financial products and services, there is a need to moderate the hype by introducing a robust regulatory framework to strike a balance between innovation and compliance and to ensure a service orientation over and above the pure commercial instinct. The instant paper attempts to examine the phenomenal role of FinTech in filling the wide gap of Financial Inclusion, the need for its reorientation towards poorest of the poor and the road ahead in the light of multiple challenges that it faces and poses to the traditional players.rnrn
    Keywords: Keywords: FinTech; Financial Inclusion; Sandbox; G-20; Blockchain; HLPs; Artificial Intelligence rn.

  • Impact of Digitalization on Youth Consumer Dynamics: A Review of Literature Using R-software   Order a copy of this article
    by Manoj Mishra, Sunil Kumar 
    Abstract: The Purpose of this research is to invade the phenomenal rise of digitalization in India with specific reference to the youth consumer dynamic of India. The paper helps to analyse the influence of digitalization on consumer dynamics. This is a conceptual research paper based on secondary sources of literature. All collected articles were analysed with the help of R-software and results were presented in the form of word cloud and tree map. It is found that digitalization has significant impact on consumer dynamics in previous studies. It will be useful for future studies because previous trends can be understood easily. Unexplored areas can be explored with the help of this study. This paper is an attempt to understand the nature of previous studies on this topic and with the help of this paper future course of action can be decided easily. It will help in understanding the existing gap.
    Keywords: Youth; Consumer dynamics; Digitalization; India.

  • Next generation leadership skill - set for Industry 4.0   Order a copy of this article
    by Puja Khatri, Sumedha Dutta 
    Abstract: Digitisation has influenced all organizations across diverse sectors/industries including SMEs with varying impact. Organizations must understand digitisations effect on their working and draft suitable strategy to capitalize on new opportunities and overcome threats. This impact of digital commotion is surrounded with numerous VUCA operational circumstances characterizing the recent onset of fourth industrial revolution. Welcome Industry 4.0! marked with networking and continuous real time communication of man, machine, products, processes and environment. Researchers uphold the view that current era of digitalisation demands leaders to assume new roles for influencing followers and stakeholders towards realizing an organizations mission. Consequently, it calls for leaders to effectively demonstrate the array of next generation leadership skill set to exhibit management of relationships with empathy. This being our objective, we have conducted an exploratory literature review to elaborate the requisite skill set for next generation leadership needed for setting an example in Industry 4.0.
    Keywords: Industry 4.0; Critical thinking; Cognitive readiness skills; Emotional intelligence; Social intelligence; Coaching.

Special Issue on: ISCBE 2019 Emerging Challenges of Public Sector Management in Transition and Emerging Economies

    by Gresa Mjaku, Abdylmenaf Bexheti 
    Abstract: Abstract: The aim of this paper is to investigate the main determinants for preventing bad financial management in the public sector in the Republic of Kosovo. Therefore, public institutions and audit agencies in our country need to work more than ever before to promote law enforcement, fight against corruption, honesty, the efficient use of public funds and the increase of government competencies and responsibilities. rnWe employ primary data due to lack of data by the State Statistics Agency and other relevant institutions. The data set includes a sample of 400 internal auditors, covering the entire auditor region in the Republic of Kosovo. An IV-GMM model is implemented to measure the impact of determinants in the public sector. Since the reliability of the data is proven, we think that this research has presented the current state of the institutions of the Republic of Kosovo and determining the main factors of the progress of this system. rnThe results show that the implementation of legal criteria, the independence of the internal auditor, skilled workers and those who have good relations with staff and clients, prevent mismanagement of financial management. Moreover, the results show that the implementation of recommendations by internal auditors has an impact on preventing bad financial management.rn
    Keywords: Control; auditing; managing; efficiency; governing public sector; Kosovo.

    by Refik Kryeziu 
    Abstract: In this paper, we present the processes of public debt development in Kosovo for the period of its functioning, respectively from 2009 until 2018. There is no long history of it, but there is a dynamic constant growth. rnDesign/methodology/approach: The methodology used in this paper is based on empirical study analysis, and the scientific literature we have elaborated has found that many thinkers who support public debt support. With arguments justify this non-fiscal instrument to finance the budget deficit and some of them even object.rnFindings: In addition to the international debt with 42% share, in 2012, the domestic debt began to function, with securities issuing at 58%. Along with the country's economic growth, we have also increased budget, and GDP growth. While every year we have an average economic growth of 3.2% to 3.5%. In 2013, compared to 2012, the budget increase is 1.96%, in 2016 compared to 2015 is 7%. In 2017 compared to 2016 we have a growth of 8.31%. In 2009, the debt-to-GDP ratio had a share of 6.12%, in 2014 it reached 10.65%, in 2017 the share of debt to GDP (GDP) was 16.63% and in Q3 of 2018 it was 16.92 %. In the countries of the region and the European Union we have different levels. Most states have a high level of debt to GDP.rnResearch implication/limitations The study of the literature review was carried out using selected four databases containing publications. Research has been done to find out how much the public debt level is based on the specifics of the economy and fiscal policy in Kosovo, in addition to the dynamics of public finance development, public debt has also been realized. rnOriginality/value/contribution- Subsequently, we analyzed the debt structure in relation to the budget and GDP for the period from 2009 to 2018. Also, in this study, we will compare the level of public debt to GDP of Kosovo with the countries of the region and the European Union.rnrn
    Keywords: Public finances; public debt; deficit; economic growth.

  • Informal Street Vendors Behaviour at Car-Free Day in Indonesia   Order a copy of this article
    by Dini Alamanda, Abdullah Ramdhani, Grisna Anggadwita, Anggraeni Permatasari, Nisa Sa’adah 
    Abstract: The purpose of this research is to discover what factors encourage someone to sell during Car Free Day in Indonesia. By using an explorative quantitative method, data collection was carried out through interviews with 40 sellers and questionnaires given to 450 sellers in 9 major cities in Indonesia. The results of the interviews in the stage 1, 10 factors were found that encourage someone to sell on Car Free Day. The results of stage 1 then became questionnaire inputs, where the sampling method was purposive distribution. The results of the study show that the 10 factors examined through the factoring process can be reduced to four factors. These factors are: leisure activity, marketing, legality, and public participation. The dominant factor that drives someone to sell on Car Free Day is the consumer factor, or the existence of prospective buyers. The implications of these findings are explored.
    Keywords: car free day; street vendors; entrepreneurship; selling; policy study.

  • Kosovo's Nation Branding Through Private and Public Sector Cooperation   Order a copy of this article
    by Emira Limani, Shqipe Gerguri-Rashiti, Selma Kurtishi-Kastrati, Dina Sabry 
    Abstract: Nation branding is becoming a necessity for every modern state that desires to be competitive in the field of economy and politics regionally and more. This can be possible only through a narrow cooperation between the public and private sector of a state. First, through the specialized products that are being exported and are well known regionally and broader, and second by using the public diplomacy to improve the image of the state abroad. This paper aims to the discussions on the interconnectedness between local products and nation branding. Moreover, the combination of the mix-marketing elements as a positive influence on the nation branding joined by the domestic products qualified as the SUPERBRANDS, are determinants of the Kosovar nation branding. There is a positive correlation between the increase of the domestic exports of Kosovo and the creation of the nation branding which goes beyond the Young Europeans campaign.
    Keywords: nation branding; Kosovo Young Europeans Campaign; local products.

  • Total Quality Management (TQM) for Changes of Staff Capacity in Higher Education: a Model to Follow in the Public Sector   Order a copy of this article
    by Veronika Kareva, Xhevair Memedi 
    Abstract: Changes of institutional features and increased effectiveness at all levels in higher education institutions involve activities related to quality enhancement in the core academic areas and in the administrative operations. The aim of this paper is to present an approach for measuring the administrative performance at the South East European University (SEEU) in North Macedonia through the principles of total quality management (TQM). Data gathered from three instruments are analyzed and discussed: student and internal staff evaluation surveys of administrative services and a job skills inventory from the first phase of the project for performance management and optimization. Recommendations are expected to contribute to creating a model for staff capacity change that can be followed by other higher education institutions and the public sector in the society, undergoing reforms in its integration processes.
    Keywords: total quality management; administrative; optimization; reforms; public; sector.

  • Labor Market Transition of Youth in Developing Economies: The Case of Countries in South East And Eastern Europe   Order a copy of this article
    by Avni Arifi, Besnik Fetai, Stefan Qirici, Selajdin Abduli 
    Abstract: The goal of this research paper is to examine the influence of various factors on the migration of young people between the ages of 15 and 29 from school to work in five transition countries in the South East and Eastern Europe region, with similar institutional and economic framework. Using probit model, researchers examine the role of each of the variables and what their impact is in the transfer of young men and women and what influences the probability of being working or unemployed after the school is completed. The authors conclude that the elements such as age, gender, household financial situation, mother's education and working experience while studying play a role in the probability of an individual being hired, while other factors such as the field of education, living area and marital status do not affect.
    Keywords: labor market; transition; youth; education level; transition countries.

  • Impact of the Fiscal Policy on Economic Growth: An Analytical Approach from the Republic of Kosovo   Order a copy of this article
    by Donat Rexha, Abdylmenaf Bexheti, Kosovare Ukshini 
    Abstract: The aims of the paper is to analyze the impact of fiscal policy on economic growth in the Republic of Kosovo for the period after its independence. In this regard, several models and techniques have been used in order to test the impact of fiscal policy on economic growth in the Republic of Kosovo for the period 2006-2016, using a series of monthly timetables. In addition, initial estimates were used to determine the time lag based on three main criteria such as AIC, HQIC and SBIC, and time series were also tested for stationarity by applying Augmented Dickey Fuller and Phillips Perron- in. Then VAR model was applied unlimited or just known as VAR.rnIn addition, for the purpose of analyzing the causal link between public expenditure and revenue in Kosovo for the period 2006-2016, the Granger test of causality has been applied.rnMoreover, the results show that there is a positive and significant link between public spending and economic growth, but on the other hand the link between public revenue and economic growth is positive but not significant. Regarding the causal link between expenditure and public revenues, the results testify that there is a two-way correlation between them, assuming the hypothesis of fiscal synchronization.rn
    Keywords: Key words: Fiscal policies; economic growth; government spending; public revenues; VAR model; causality test.

  • Financial Stability of Pension Systems in Transition Countries   Order a copy of this article
    by Shpresa Alija, Besnik Fetai, Abdylmenaf Bexheti 
    Abstract: The aim of this study is to identify the crucial factors (beside demographics) influencing the public expenditure on pension in 10 transition countries during the period of 2000-2015. During the review of literature, we observed a lack of empirical studies for the latter, in terms of the intensification of other factors affecting the old - age pension expenditures. The content of this paper is divided in two parts: the theoretical - which includes a literature review and theoretical justification for the choice of independent (or explanatory) variables affecting old-age pension expenditure, and the second part which includes the empirical part. As of the empirical part, we used dynamic panel data GMM in order to assess the effect of the factors affecting old - age pension expenditure in transition countries.
    Keywords: pensions system; public policy; solvency; panel regression.

  • Perspective of Counselling in Social Services: The case of Republic of North Macedonia   Order a copy of this article
    by Hyrije Abazi-Alili, Shenaj Hadzimustafa, Remzije Rakipi, Teuta Veseli-Kurtishi, Blerta Abazi Caushi 
    Abstract: This paper provides an overview of the need of counselling in social services in the Republic of North Macedonia. Specifically, the research aims at assessing any important differences in the size of the particular counselling need across settlement type (rural/urban) and regions. The following basic social services are considered: counselling for working age inactive poor, debt counselling and day care for children and elderly. The main source of information is the SILC survey of 2016, which provides data on a large representative sample of Macedonian households. Based on the findings the paper presents some recommendations related to the government services implying to improvements of the current social services provided. In other words, the government should promote (i) less formal types of institutions to provide childcare and (ii) the expansion of early childhood development centres that offer parental advice as well as part-time childcare.
    Keywords: economic vulnerability; counselling; social services; children/elderly day-care.

Special Issue on: Digital Innovation, Artificial Intelligence and Economic Productivity Theoretical, Applied and Methodological Case Issues

  • Work sharing as a metric and productivity indicator for administrative workflows   Order a copy of this article
    Abstract: Defining administrative workflow events as a nonlinear dynamics that assume a random ordered or disordered growth rate of information processing, a method has been proposed for identifying productivity at large-scale administrative work systems. Defining those systems as a hybrid structure (continuous or discrete variables), the iterated and attracting fixed-point events that constitute the administrative work activities can present asymptotic convergence for all possible metric space solutions. The system modeling from the Lyapunov exponential stability point of view allows the projection of system performance to be oriented, based on collective behavior phenomena, that is, in other words, the relationship between the number of agents (human resources) and the number of administrative works (workloads) within an administrative workflow hybrid environment. A mathematical method was developed to generate an indicator of the productivity of administrative complex workflows. The indicator can roughly and steadily reveal the definition of productivity as a state of endosectorial (among internal sector agents) and exosectorial (among external sector agents) work sharing. The indicator can be used by public and private managers to measure human resource efficiency in proportion to work requests/inputs of all administrative works occurring in a given workflow. This definition differs from traditional or differentiated key performance indicators (KPI), such as working hours, medical certificate, per capita productivity, among others and the proposed methodology is only suitable for large-scale administrative activities that have a wide range of activities as well as the number of agents that perform them. For system management purposes, it is possible to view the possibility of administrating system discretization, computerization and monitoring in order to be able to predict and validate an exponential function as an indicator of nonlinear environment workplace where the results of productivity can be defined by the amount of work sharing effect. For this approach, three main points that affect productivity in a workplace must be considered, that is discretization, computerization and work sharing effect generated as a collective behavior phenomenon. This way, these three points can be used to estimate productivity towards human resources, innovation and workloads of administrative routines.
    Keywords: public administration; mathematical modeling; nonlinear systems; public policy; emergent phenomena; stability; collective phenomena in economic and social systems.

Special Issue on: ICSGR 2020 Sustainability, Governance and Responsibility

  • An Empirical Investigation on Mitigation of Bullwhip Effect: Practices Perspective   Order a copy of this article
    by Sachin Gupta, Anurag Saxena 
    Abstract: The globalization creates a competitive situation in markets due to which firms strive for optimal establishment of supply chain. Change in technology, response time and shrinkage life cycle of product, constant change in need of customer creates a complex situation in implementation supply chain to gain competitive advantage. One of the major identified phenomenon by virtue of which there exists a hindrance in optimal functioning of supply chain, occur mainly due to operational decisions is identified as bullwhip effect. The present study identifies the factors which mitigate bullwhip effect on the basis of extensive literature review. The study conceptualizes six-dimensional model for mitigation of bullwhip effect based on identified factors. The impact of these factors on mitigating the bullwhip effect is measured empirically using the higher-order confirmatory factor analysis model. The factors viz. information system, inventory management, promotional effect, flexibility have a direct positive significant impact on mitigation on bullwhip effect whereas operations is found to be having a negative impact on the mitigation of bullwhip effect.
    Keywords: Bullwhip effect; Supply chain management; Factor affecting bullwhip effect; higher order confirmatory factor analysis.