Title: The nature of online students' feedback in higher education

Authors: Syerina Azlin Md Nasir; Wan Fairos Wan Yaacob; Nurazleena Ismail

Addresses: Faculty of Computer and Mathematical Science, Universiti Teknologi MARA (UiTM), Bukit Ilmu, 18500 Machang, Kelantan, Malaysia ' Faculty of Computer and Mathematical Science, Universiti Teknologi MARA (UiTM), Bukit Ilmu, 18500 Machang, Kelantan, Malaysia ' Faculty of Business Management, Universiti Teknologi MARA (UiTM), Bukit Ilmu, 18500 Machang, Kelantan, Malaysia

Abstract: The response of students to learning is a key element for measuring the extent to which the quality of education is perceived in online learning. Analysing the nature of students' feedback is important in improving student skills and shaping learning behaviour in online learning. Hence, this study aimed to investigate the nature of the feedback itself. We conducted an analysis on students' feedback in web-based learning for two selected courses which were exam based and non-exam based courses. As a result, the feedback received was then categorised using the thematic analysis according to different nature of feedbacks. Next, regression analysis was carried out on the count of discovered nature of feedback to determine its relationship and usefulness as evaluated by the instructor. This study disclosed four disparate natures of feedbacks based on the responses and has significant positive correlation between the use of feedback.

Keywords: blended learning; online discussion; regression analysis; student feedback; thematic analysis.

DOI: 10.1504/IJIL.2019.099982

International Journal of Innovation and Learning, 2019 Vol.25 No.4, pp.377 - 392

Received: 13 Feb 2018
Accepted: 31 Jul 2018
Published online: 03 Jun 2019 *

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