Title: Pre and post implementation of integrated health system: a case study of leading gulf country

Authors: Habib Ullah Khan; Diaa Eldin ELSaied

Addresses: Department of Accounting and Information Systems, College of Business and Economics, Qatar University, P.O. Box 2713, Doha, Qatar ' Department of Computer Science, University of Liverpool, UK; Magrabi Hospitals and Centers, Jeddah, Saudi Arabia

Abstract: Far and wide, the benefits that organisations fetch because of the information technology are well known. The present study considered the case of Magrabli Hospitals and Centers in Saudi Arabia to understand the nitty-gritties of the health system implementation. Also, the factors that invigorate the process and the accrued benefits are studied to suggest the prospective works about the pros and cons of adopting technology in health care setting with multi centres. To achieve this aim, qualitative data is collected through interaction with all the stakeholders and quantitative data is collected from 65 personnel who are selected at random and are in managerial cadre. The data is tested using statistical analysis. The results revealed that there is much dependency among the sub-systems and they are working inter-twined to deliver the service effectively.

Keywords: healthcare information technology; HIT; health information system; HIS; process improvement dimension; PD; decision making dimension; DD; financial dimension; FD; operational dimension; OD.

DOI: 10.1504/IJSOM.2019.099657

International Journal of Services and Operations Management, 2019 Vol.33 No.1, pp.113 - 133

Received: 16 Dec 2016
Accepted: 27 Apr 2017
Published online: 20 May 2019 *

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