Title: Measuring management pathologies: the way to improve business performance

Authors: Tsvetkov Alexey; Pleshakova Elena; Azimina Ekaterina; Golovtcova Irina

Addresses: Department of Economics and Quality Management, St. Petersburg State University of Economics, 21, Sadovaya street, 191023, Saint Petersburg, Russia ' Department of Economics and Quality Management, St. Petersburg State University of Economics, 21, Sadovaya street, 191023, Saint Petersburg, Russia ' Department of Economics and Quality Management, St. Petersburg State University of Economics, 21, Sadovaya street, 191023, Saint Petersburg, Russia ' Department of Economics and Quality Management, St. Petersburg State University of Economics, 21, Sadovaya street, 191023, Saint Petersburg, Russia

Abstract: The paper provides a new approach to the assessment of the management quality based on the evaluation of the management internal state and the managers' behaviour instead of calculating the effectiveness of the organisation's functioning. Management pathologies are considered to be 'the reasons for sustainable goal-unachievement' they do not allow the organisation to achieve its goals despite the efforts of management. The paper studies the concept 'management pathology', develops the initial list of pathologies to be used in further research. Thus, the paper presents a theoretical study of the concept 'management pathology' as an established managerial phenomenon and provides methodological basis: special tools in the form of scales to assess the status of each pathology in a particular organisation, a mechanism for interpreting the results, an integral indicator of the pathological nature of management. The developed tools were applied in various 405 organisations in Saint-Petersburg in order to estimate the level of management pathologies and to draw conclusions to be used in practice and in the future research.

Keywords: management efficiency; management effectiveness; management pathology; systematisation of management pathologies; leadership pathologies; organisational behaviour pathologies; management style pathologies.

DOI: 10.1504/IJPSPM.2019.099099

International Journal of Public Sector Performance Management, 2019 Vol.5 No.2, pp.237 - 255

Received: 03 Oct 2017
Accepted: 12 Apr 2018
Published online: 15 Apr 2019 *

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