Authors: Khushbu Madan; Rajan Yadav
Addresses: Management Department, Banarsidas Chandiwala Institute of Professional Studies, Delhi, India ' Delhi School of Management, Delhi Technological University, Shahbad Daulatpur, Main Bawana Road, Delhi, 110042, India
Abstract: The rapid developments in the field of mobile technologies and deep penetration of smartphones have created tremendous opportunities for m-commerce worldwide. The purpose of this study is to investigate factors that predict consumer's intention to adopt m-commerce. The study identifies variables relevant for m-commerce environment and empirically establishes their influence on m-commerce adoption intention. A two-stage analysis comprising of structural equation modelling (SEM) and neural network (NN) technique is employed to test the proposed model. The results obtained from SEM analysis observed that perceived risk is the strongest predictor of m-commerce adoption decision, followed by performance expectancy, variety of services and perceived critical mass. Effort expectancy is found to be statistically insignificant. The significant factors from SEM were used as inputs to NN model and the results established performance expectancy to be the most important input variable in predicting m-commerce adoption intention followed by variety of services, perceived risk and perceived critical mass. The findings of this study are useful for m-commerce marketers and service providers, in developing suitable marketing strategies to scale up their business. This study is one of the few empirical studies conducted in India to examine the adoption intention of m-commerce.
Keywords: m-commerce; perceived risk; variety of services; VOS; perceived critical mass; PCM; structural equation modelling; SEM; neural network; India.
International Journal of Electronic Marketing and Retailing, 2019 Vol.10 No.2, pp.130 - 149
Received: 14 Jun 2017
Accepted: 18 Aug 2017
Published online: 29 Jan 2019 *