Title: Classification of performance and quality indicators in manufacturing

Authors: Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano

Addresses: Politecnico di Torino, Dipartimento di Sistemi di Produzione ed Economia dell'Azienda, Corso Duca degli Abruzzi 24, Torino 10129, Italy. ' Politecnico di Torino, Dipartimento di Sistemi di Produzione ed Economia dell'Azienda, Corso Duca degli Abruzzi 24, Torino 10129, Italy. ' Politecnico di Torino, Dipartimento di Sistemi di Produzione ed Economia dell'Azienda, Corso Duca degli Abruzzi 24, Torino 10129, Italy

Abstract: A critical aspect in operations management is to represent the firm goals properly. This is usually done by translating the organisational results and objectives in |performance measurements|. The scientific literature shows many applications in different fields such as quality, production, logistics, marketing, etc. Nevertheless, a general theory formalising basic and application concepts is still lacking. This paper shows a classification of |performance indicators| in manufacturing, providing a mathematical structure to the concept of |indicator|. This approach is based on the formalism of the Representation Theory. All the mentioned concepts are explained and discussed through practical examples.

Keywords: indicators; metrics; performance measurement; quality indicators; performance indicators; process representation; manufacturing performance; operations management; representation theory.

DOI: 10.1504/IJSOM.2006.009862

International Journal of Services and Operations Management, 2006 Vol.2 No.3, pp.294 - 311

Published online: 16 May 2006 *

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