Title: International flagship stores: an exploration of store atmospherics and their influence on purchase behaviour
Authors: Marta Blazquez; Rosy Boardman; Luyu Xu
Addresses: School of Materials, University of Manchester, Oxford Road, Manchester, M13 9PL, UK ' School of Materials, University of Manchester, Oxford Road, Manchester, M13 9PL, UK ' School of Materials, University of Manchester, Oxford Road, Manchester, M13 9PL, UK
Abstract: Flagship stores are luxury retailers' most prestigious market entry method and serve as impressive representations of their brand image. However, there is a lack of extant research investigating how the holistic experience created in luxury flagship stores has an effect on consumers' purchase behaviour. This study aims to fill this gap in the academic literature by using a qualitative methodology to explore how the atmospheric cues in luxury flagship stores influence consumers' impressions of the brand and, ultimately, their impulse and non-impulse purchase behaviour. The findings show that atmospheric cues and design features have a significant impact on the perceived brand image and on both impulse and non-impulse purchase behaviour. Furthermore, the results show that the most influential atmospheric cues on purchase behaviour are the customer service provided, followed by the product displays, the layout of the store and the design and experience of the fitting rooms.
Keywords: flagship stores; store atmospherics; international retail; in-store experience; luxury retailing; purchase behaviour.
International Journal of Business and Globalisation, 2019 Vol.22 No.1, pp.110 - 126
Received: 07 Mar 2017
Accepted: 08 Jun 2017
Published online: 21 Jan 2019 *