Authors: Voon-Hsien Lee; Jun-Jie Hew
Addresses: Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Jalan Universiti Bandar Barat, 31900, Kampar, Perak, 31900, Malaysia ' Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Jalan Universiti Bandar Barat, 31900, Kampar, Perak, 31900, Malaysia
Abstract: Total quality management (TQM) is an established research topic that has garnered many researchers' attention from past to present day. Nonetheless, from the review of contradict opinions raised by different scholars, this study is eager to explore if TQM is a fading trend in management and research. With the means of bibliometric analysis and data that was obtained from Web of Science database, this study seeks to objectively and analytically evaluate the quantity and quality of TQM research for a ten-year period (i.e., from 2006 to 2015). Using the keywords of 'total quality management' or 'TQM', a basic search was conducted in Web of Science, and a total of 969 articles were gathered. The results clearly indicate that TQM remains a current and relevant research topic at this moment. As such, some future directions are identified from the results and suggested to the TQM scholars.
Keywords: total quality management; TQM; bibliometric analysis; Web of Science; WoS.
International Journal of Services, Economics and Management, 2017 Vol.8 No.4, pp.227 - 249
Accepted: 15 Apr 2018
Published online: 01 Oct 2018 *