Title: Value chain and supply chain: which is more impacted by ERP systems?

Authors: Mohammad Alawamleh; Loiy Bani Ismail; Randa Mazzawi

Addresses: Business Administration Department, American University of Madaba, Madaba, P.O. Box 2882, 11821 Amman, Jordan ' Business Administration Department, American University of Madaba, Madaba, P.O. Box 2882, 11821 Amman, Jordan ' Business Administration Department, American University of Madaba, Madaba, P.O. Box 2882, 11821 Amman, Jordan

Abstract: Information technology is constantly developing and becoming more and more attractive for business owners, who are looking for methods of integrating their internal processes, operation and departments together, in order to enhance their performance, improve customer satisfaction, gain competitive advantage and finally generate revenue. This created the need to develop a system called enterprise resource planning (EPS) that aims at providing workers with an easy access to information, with the means of integrating the business departments and processes together. However, a gap in literature was found with regards to the impact of linking ERP systems with supply chain and value chains, and this research aims at slightly filling in this gap by adopting companies as case studies to investigate and answer the research question.

Keywords: enterprise resource planning; ERP; value chain; supply chain; SC.

DOI: 10.1504/IJSOM.2018.093510

International Journal of Services and Operations Management, 2018 Vol.30 No.4, pp.405 - 418

Received: 19 Aug 2016
Accepted: 28 Oct 2016
Published online: 27 Jul 2018 *

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