Title: A proposed model for leadership styles effect on total quality management implementation: an applied study on telecommunication for mobile service companies in Egypt

Authors: Amal Farouk Soliman

Addresses: Arab Open University – Egypt Branch, Sherouk City, Egypt

Abstract: The effect of different leadership styles on total quality management (TQM) has not been implied in the literature. This study seeks to theoretically investigate the effect of five leadership styles; classified according to personal authority of the leader; on TQM implementation. This study identifies five leadership styles which affect TQM implementation such as transformational leadership, transactional leadership, visionary leadership, charismatic leadership and culture-based leadership. This study associates these five leadership styles to TQM implementation. A conceptual model is tested using a survey data collected from a sample of employees working in the Egyptian telecommunications for mobile service companies. Charismatic leadership has the strongest effect on TQM implementation. The nature of telecommunication for mobile service companies differs from other service sectors' natures. This study is one of the first efforts that empirically examines the effect of leadership styles on TQM implementation

Keywords: total quality management; TQM; leadership styles; transformational leadership; visionary leadership; transactional leadership; culture-based leadership; charismatic leadership; quality management; telecommunication industry; leadership.

DOI: 10.1504/IJPQM.2018.092983

International Journal of Productivity and Quality Management, 2018 Vol.24 No.3, pp.373 - 397

Received: 01 Oct 2016
Accepted: 19 Mar 2017
Published online: 04 Jul 2018 *

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