Title: The development model of the performance management system being implemented in government agencies

Authors: Ungsinun Intarakamhang; Wichuda Kijthonthum

Addresses: Research Unit in Bio-Psychosocial and Behavioral Science, Behavioral Science Research Institute, Srinakharinwirot University, 114 Sukhumvit 23, Wattana, Bangkok 10110, Thailand ' Research Unit in Bio-Psychosocial and Behavioral Science, Behavioral Science Research Institute, Srinakharinwirot University, 114 Sukhumvit 23, Wattana, Bangkok 10110, Thailand

Abstract: This mixed-method study aimed to investigate the problem in the implementation of PMS and propose the framework for PMS development. The qualitative methods were applied: 1) site visit evaluation of the good agency on PMS implementation; 2) in-depth interviews with 25 executives from public and private sector; 3) focus group with the supervisors, reviewees, human resource officers, and civil servants. The quantitative method was correlational study by using the questionnaire with α = 0.61 − 0.98 from 1,258 Thai civil servants. The results revealed: 1) Thai civil servants still lack knowledge and understanding in implementing; 2) factors of social support, behavioural pattern, personal values, and organisational culture could predict PMS implementing with 33.90%; 3) the effective PMS implementation should focus on encouraging the awareness, positive attitude and strictly to the instructions on performance management, and increasing on internal organisation communication and related to salary promotion and reward.

Keywords: performance management; public sector; performance management system; PMS; civil servants; appraisal; organisational culture.

DOI: 10.1504/IJPSPM.2018.090743

International Journal of Public Sector Performance Management, 2018 Vol.4 No.2, pp.214 - 230

Received: 12 Jan 2017
Accepted: 21 Jul 2017
Published online: 27 Mar 2018 *

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