Title: Business process reengineering framework and methodology: a critical study

Authors: Hari Lal Bhaskar

Addresses: Department of Business Administration, Deen Dayal Upadhyay Gorakhpur University, Gorakhpur – 273009 (UP), India

Abstract: Business process reengineering (BPR) has become a most popular change management approach for radical redesign and improvement of business process. It promotes companies to do things effectively in order to achieve overall quality. Unfortunately, it has been estimated that more than 70% of BPR implementations have failed to achieve expected results due to lake of suitable framework and methodology. Therefore, the author tried to assess the available some different BPR framework and methodology aiming to develop a suitable framework and methodology as well as to fill the literature gap. The other aims of this study are to study the BPR factors that may influence the performance and to explore the implementation level of BPR in Indian manufacturing organisations. In this paper, a proposed common BPR framework and methodology for organisations has developed based on the design of recent BPR frameworks and methodologies identified in the literature. The major component factors of BPR for the manufacturing organisations have been shown in figure. This paper also presents the success and failure factor that affect BPR projects. Finally, the conclusion places the findings of this study and outlines the expected benefits of BPR.

Keywords: business process reengineering; BPR; BPR framework; BPR methodology; BPR factors; organisational performance; success and failure factors.

DOI: 10.1504/IJSOM.2018.090456

International Journal of Services and Operations Management, 2018 Vol.29 No.4, pp.527 - 556

Received: 22 Dec 2015
Accepted: 29 Jul 2016
Published online: 19 Mar 2018 *

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