Title: Optimisation of implement performance of cloud information systems by Delphi-VIKOR

Authors: You-Shyang Chen; Huan-Ming Chuang; Chien-Ku Lin

Addresses: Department of Information Management, Hwa Hsia University of Technology, 111, Gong Jhuan Rd., Chung Ho District, New Taipei City 235, Taiwan ' Department of Information Management, National Yunlin University of Science and Technology, 123, University Road, Section 3, Douliou, Yunlin 64002, Taiwan ' Department of Information Management, National Yunlin University of Science and Technology, 123, University Road, Section 3, Douliou, Yunlin 64002, Taiwan

Abstract: Cloud customer relationship management (cloud CRM) has been widely used in the cloud computing environment. Reducing cloud CRM project risks has become an important issue to improve organisational performance. In this study, a research framework is constructed using the stimulus-organism-response framework through Delphi approach, DEMATEL-based ANP (DANP), and VlseKriterijumska Optimize I Kompromisno Resenje (VIKOR) research methods that explore the relationship for project risk, project management, and organisational performance. Using VIKOR to determine cloud CRM project performance by experts, the order was as follows: project management, organisational performance, project risk to improve criterion first, then followed by user risk, user participation, and financial performance.

Keywords: Delphi approach; DEMATEL based-ANP; cloud computing; project risk management; organisational performance.

DOI: 10.1504/IJASS.2017.089974

International Journal of Applied Systemic Studies, 2017 Vol.7 No.4, pp.282 - 295

Received: 26 Aug 2016
Accepted: 03 Aug 2017
Published online: 26 Feb 2018 *

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