Title: Identification of factors influencing the performance of government organisations and undertakings in India using analytic hierarchy process

Authors: Ajinkya S. Joshi; Vinayak S. Deshpande; Padmakar J. Pawar

Addresses: K.K. Wagh Institute of Engineering Education and Research, Panchavati, Nashik, 422 003, India ' K.K. Wagh Institute of Engineering Education and Research, Panchavati, Nashik, 422 003, India ' K.K. Wagh Institute of Engineering Education and Research, Panchavati, Nashik, 422 003, India

Abstract: There are various factors that are responsible for influencing the performance of any government organisation. By employing a multiple-criteria decision-making model (MCDM), the study is an attempt to measure preference and thereby identify factors influencing the performance of government organisations and undertakings in India. Important factors that are likely to influence the performance of government organisations and undertakings, including those significant in the current scenario, have been considered. The data were collected from government organisations and undertakings representing different sectors to ensure that the selection of factors was unbiased and fairly accurate. A well-known method for prioritisation in case of MCDM known as analytic hierarchy process (AHP) has been employed. The average value obtained for every criterion was used to prepare the paired comparison matrix. Results have showed that e-governance practices and process standardisation exhibit greater influence on the performance of government organisations as compared to the other factors.

Keywords: organisational performance; government organisations; process standardisation; government undertakings; e-governance practices; multiple criteria decision making; MCDM; analytic hierarchy process; AHP; India.

DOI: 10.1504/IJSSCI.2017.088754

International Journal of Services Sciences, 2017 Vol.6 No.2, pp.162 - 176

Available online: 08 Dec 2017 *

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