Title: Servitisation and business performance in developing countries: an evidence from Sri Lanka

Authors: S.D.S.R. Maheepala; B.N.F. Warnakulasooriya; Y.K. Weerakoon Banda

Addresses: University of Sri Jayewardenepura, Gangodawila, Nugegoda, Sri Lanka ' University of Sri Jayewardenepura, Gangodawila, Nugegoda, Sri Lanka ' University of Sri Jayewardenepura, Gangodawila, Nugegoda, Sri Lanka

Abstract: The servitisation of manufacturing is an immerging field of research interest in developed countries. The research on servitisation and related benefits in developing countries are rare in the literature. The purpose of this paper is to compare the business performance of servitised manufactures and pure manufacturers in a developing country such as Sri Lanka and contribute to the existing gap. Authors have used published data and conducted independent sample t-test to compare the performance of servitised manufacturers and pure manufacturers. Study concludes that servitised manufacturers achieve higher profitability but there is no statistical evidence to prove that servitised organisations have higher growth rate than non servitised organisations.

Keywords: services; servitisation; manufacturing industry; performance; Sri Lanka.

DOI: 10.1504/IJSSCI.2017.088752

International Journal of Services Sciences, 2017 Vol.6 No.2, pp.132 - 146

Received: 04 Aug 2016
Accepted: 02 May 2017
Published online: 17 Dec 2017 *

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