Authors: Roza Marsaulina Sibarani
Addresses: Business School, Universitas Pelita Harapan, Lippo Karawaci, Tangerang, 15811, Indonesia
Abstract: This paper reports the process of informal learning in the pre-consulting phase in management-consulting firms in Indonesia. As the consulting industry significantly grows in Indonesia, more organisations use consultant services to improve their business. Pre-consulting is an important phase to define the right solutions, which involves a lot of informal learning activities. More, team diversity and client's uncertainty also influence this phase and lead to team conflict and impact to team performance. After developing a conceptual exploration based on several key constructs and their interrelationship, this paper uses empirical examples of actual consulting firms to study. A qualitative study of observation and semi in-depth interviews to six informants representing four medium size-consulting firms in Jakarta were done. This paper suggests that a team can create innovative solutions to the prospective clients and get the project if they can learn informally and manage the conflict caused by team diversity and client' uncertainty.
Keywords: informal learning; team performance; team conflict; team diversity; client's uncertainty; consulting project.
International Journal of Learning and Change, 2017 Vol.9 No.4, pp.306 - 318
Received: 09 Dec 2016
Accepted: 03 May 2017
Published online: 03 Oct 2017 *