Title: A knowledge management framework for enhancing public sector performance

Authors: Sultan Al-Ahbabi; Sanjay Kumar Singh; Sanjaya Singh Gaur; Sreejith Balasubramanian

Addresses: College of Business Administration, Abu Dhabi University, Abu Dhabi, UAE ' College of Business Administration, Abu Dhabi University, Abu Dhabi, UAE ' Department of Marketing, Sunway University Business School, Bandar Sunway, Petaling Jaya, Selangor, Malaysia ' Business School, Middlesex University Dubai, Dubai, UAE

Abstract: The aim of this paper is to develop a conceptual knowledge management framework for enhancing public sector performance. A systematic synthesis of existing literature in knowledge management was carried out to develop the conceptual framework. The practical relevance of the framework was further validated/enhanced using interviews with senior officials in the public sector in the United Arab Emirates (UAE). A comprehensive attempt to develop a knowledge management framework for the public sector has not been attempted before and therefore constitutes the novelty of the paper. The application of the framework is expected to provide practitioners and policy-makers in the UAE public sector as well as in general, insights on all key aspects of knowledge management implementation such as the nature and intensity of different knowledge management enablers and barriers, and their impact on knowledge management practices, and the different knowledge management practices and their impact on public sector firm performance. This study fills a gap in the literature about applying/implementing a KM framework for the public sector, especially in emerging economies and therefore significantly contribute towards the theoretical advancement of the field. Future researchers could adapt/enhance the framework to apply in different settings.

Keywords: conceptual framework; innovation performance; knowledge application and use; knowledge capture and storage; knowledge creation; knowledge management; knowledge management barriers; knowledge management enablers; knowledge management framework; knowledge sharing; operational performance; public sector; quality performance; United Arab Emirates.

DOI: 10.1504/IJKMS.2017.087076

International Journal of Knowledge Management Studies, 2017 Vol.8 No.3/4, pp.329 - 350

Received: 19 Dec 2016
Accepted: 24 Apr 2017

Published online: 05 Oct 2017 *

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