Title: Developing a framework for enhancing knowledge sharing in the United Arab Emirates banking sector
Authors: Lemya Hassan Ali Al-Shanasi; Syed Zamberi; Chowdhury Hossan
Addresses: College of Business Administration, Abu Dhabi University, Abu Dhabi, UAE ' College of Business Administration, Abu Dhabi University, Abu Dhabi, UAE ' School of Business, Latrobe University, Melbourne, Australia
Abstract: This paper audits knowledge-sharing research and explores knowledge sharing in the UAE and the banking sector in particular. This research paper is based on a literature review of knowledge sharing and two main theories - social exchange theory and self-determination theory. Each factor is recorded together with analysis of its relevance and relationships in the context of knowledge-sharing constructs and previously used tools for measuring and quantifying and its relationship to different elements. The findings lead to a model that can be applied in a banking organisation and which takes into account the importance of individual factors to knowledge sharing. Other factors related to social exchange (such as personality and knowledge type) are beyond the scope of this research. This study provides a comprehensive framework for helping banking organisations to increase knowledge sharing among their employees. This aggregates existing insights and offers a new framework for knowledge sharing.
Keywords: knowledge exchange; knowledge management; KM; knowledge sharing; self-determination theory; SDT; social exchange theory; SET.
International Journal of Knowledge Management Studies, 2017 Vol.8 No.3/4, pp.403 - 428
Received: 28 Mar 2016
Accepted: 08 Mar 2017
Published online: 05 Oct 2017 *