Authors: Ingrid Splettstoesser; Nelson Waweru
Addresses: School of Administrative Studies, York University, 4700, Keele Street, Toronto, Canada ' School of Administrative Studies, York University, 4700, Keele Street, Toronto, Canada
Abstract: Joe, the logistics director of a large niche publishing company in the USA, has received approval to implement a freight settlement system that will save his department and the company up to $2 million per year, while saving time and improving decision making in his department. Yet, during the analysis phase and before the actual implementation, Joe is informed that an ERP system is being implemented, and he will not be allocated IT resources for the FSS project. What should he do? Continue with the project, or wait until the ERP system has been put in place, given that ERP systems do not always get implemented on time?
Keywords: information technology; decision making; management control systems; ERP system; strategy.
International Journal of Teaching and Case Studies, 2017 Vol.8 No.2/3, pp.192 - 215
Received: 22 Feb 2017
Accepted: 08 Jun 2017
Published online: 08 Sep 2017 *