Title: The transformation mechanism of servitisation in China: a resource-based perspective

Authors: Jinghua Li; Li Lin; Liya Ma

Addresses: Research Centre for Technology Innovation and Service Management, School of Business Administration, Zhejiang Gongshang University, Hangzhou 310018, China ' Research Centre for Technology Innovation and Service Management, School of Business Administration, Zhejiang Gongshang University, Hangzhou 310018, China ' Research Centre for Technology Innovation and Service Management, School of Business Administration, Zhejiang Gongshang University, Hangzhou 310018, China

Abstract: We conduct a cross-case study on two top manufacturing firms in air compressor and CCTV sectors to analyse the process where manufacturers integrate newly added resources with their existing advantageous resources for servitisation in China. On the one hand, manufacturers have no option but to allocate their very limited resources to service providing, as a result, manufacturers are not able to give equal consideration to both manufacturing and service providing; on the other hand, services that support the supplier's product (SSP) and services that support the client's action in relation to the supplier's product (SSC) have different resource management characteristics. Therefore, manufacturers need to select an appropriate service pattern based on its resource and capabilities to ensure smooth transformation towards servitisation, and should strength the manufacturing capabilities as well as service capabilities.

Keywords: case study; China; resource-based theory; resource management; servitisation.

DOI: 10.1504/IJTPM.2017.086377

International Journal of Technology, Policy and Management, 2017 Vol.17 No.3, pp.240 - 261

Received: 18 Jun 2016
Accepted: 12 Dec 2016
Published online: 04 Sep 2017 *

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