Title: Green sustainable operations: a case from service industry

Authors: Avninder Gill

Addresses: School of Business and Economics, Thompson Rivers University, 900 McGill Road, P.O. Box 3010, Kamloops, BC, V2C 5N3, Canada

Abstract: The purpose of this paper is to highlight the green operations in the hospitality industry, recommend an environment management system and carbon footprint performance reporting system. The paper applied the effect-cause-effect technique from theory of constraints to support the sustainability arguments, proposed a new four-pronged environment strategy and showed its application to a real company. The paper used a hotel business as the backdrop and analysed its carbon footprint green performance against the main energy costs. Socially responsible business operations along with environment sustainability in the hospitality industry are two important themes followed in this paper.

Keywords: business operations; green operations; environmental management systems; EMS; hospitality industry; sustainable operations; case study; service industry; services; carbon footprint; effect-cause-effect; theory of constraints; TOC; environmental strategy; hotels; energy costs; social responsibility; environmental sustainability.

DOI: 10.1504/IJSOM.2017.082899

International Journal of Services and Operations Management, 2017 Vol.26 No.4, pp.411 - 427

Received: 06 Aug 2015
Accepted: 24 Oct 2015
Published online: 15 Mar 2017 *

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