Authors: A. Mohammed Faisal
Addresses: Department of Management Studies, Vels University, Chennai, 600043, India
Abstract: Globalisation has provided an opportunity for small and medium-sized enterprises (SMEs) to create niche markets for themselves, provided they survive the open competition that goes along with it. Leather SMEs (LSMEs) have progressively improved their competitiveness by adopting total quality management (TQM). This resulted in productivity improvement but unable to implement successfully at shop floor level. The objective is to identify the critical success factors (CSFs) of TQM implementation at shop floor level in Indian LSMEs. Two case studies were conducted using replication logic to predict similar and/or contradicting productivity improvements. Analysis of the cases led to the identification of CSFs at shop floor level.
Keywords: small and medium-sized enterprises; SMEs; total quality management; TQM implementation; critical success factors; CSFs; productivity improvement; case studies; India; leather industry.
International Journal of Quality and Innovation, 2016 Vol.3 No.1, pp.17 - 29
Available online: 18 Oct 2016 *Full-text access for editors Access for subscribers Free access Comment on this article