Title: A three-stage data envelopment analysis approach to measure the effect of job satisfaction on organisational performance in law enforcement agencies

Authors: Aleksander Aristovnik; Janko Seljak; Nina Tomaževič

Addresses: Faculty of Administration, University of Ljubljana, Gosarjeva ulica 5, 1000 Ljubljana, Slovenia ' Faculty of Administration, University of Ljubljana, Gosarjeva ulica 5, 1000 Ljubljana, Slovenia ' Faculty of Administration, University of Ljubljana, Gosarjeva ulica 5, 1000 Ljubljana, Slovenia

Abstract: The aim of the article is to examine the relationship between the facets of job satisfaction and different results, i.e., the performance of law enforcement agencies in Slovenia. The data on job satisfaction were acquired through a job satisfaction survey and the data for the performance results from internal information system databases. Seventy-six agencies were investigated. Factor analysis was employed to define the facets of job satisfaction. In addition, a three-stage data envelopment analysis (DEA) was introduced to measure the relative efficiency of law enforcement agencies in Slovenia. The analysis showed that the DEA scores vary significantly across the agencies. Potential improvements in outputs were calculated for those agencies with a low DEA score. Consequently, the empirical results of the article can serve as a guide for management when further exploring how to enhance the performance results of law enforcement agencies.

Keywords: job satisfaction; relative efficiency; law enforcement agencies; DEA methodology; data envelopment analysis; organisational performance; information systems; Slovenia.

DOI: 10.1504/IJSOM.2016.079514

International Journal of Services and Operations Management, 2016 Vol.25 No.3, pp.294 - 312

Received: 29 Jan 2015
Accepted: 01 Mar 2015
Published online: 30 Sep 2016 *

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