Title: Shift from product supply chain management to services supply chain management: a review

Authors: Vikas Thakur; Ramesh Anbanandam

Addresses: Department of Management Studies, Indian Institute of Technology, Roorkee, Roorkee, Uttarakhand, 247667, India ' Department of Management Studies, Indian Institute of Technology, Roorkee, Roorkee, Uttarakhand, 247667, India

Abstract: Today service sector is the biggest contributor towards total income of the world (66%) and this sector is still unexplored as far as the distribution part is concerned. We can find a literature about supply chain management (SCM) in manufacturing industries, but service sector is still new area and a high potential for research in service supply chain management (SSCM). This paper aims at providing a review of the relevant aspects related to the implementation of SCM in manufacturing as well as service industries with an objective to provide the future research direction in order to improve the operations in SSCM. The paper covers the review of basic concepts and definitions of SCM in manufacturing sector, current status of service sectors, main elements of SSCM, potential threats for the implementation of SSCM, various models and frameworks used in SSCM and their limitations.

Keywords: services; supply chain management; service SCM; SSCM frameworks; product SCM; India; manufacturing industry; modelling; integration; cooperation; service industry.

DOI: 10.1504/IJSOM.2016.074817

International Journal of Services and Operations Management, 2016 Vol.23 No.3, pp.316 - 346

Received: 29 Jul 2014
Accepted: 04 Sep 2014

Published online: 20 Feb 2016 *

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