Title: Interpersonal communication satisfaction and followers' job stress and job burnout in the Indian hospitality sector

Authors: J. Irudhaya Rajesh; L. Suganthi

Addresses: Department of Management Studies, Anna University, Chennai, India ' Department of Management Studies, Anna University, Chennai, India

Abstract: Job stress and job burnout today are a few of the pressing issues that cost organisations huge manpower and money. Various empirical studies in the past have successfully proved an inverse relationship between job satisfaction and job stress and burnout of the employees in the hospitality sector. Considering the fact that superior-subordinate communication is one of the important aspects that influence job satisfaction in the employees, no studies till date have specifically investigated on the impact of followers' interpersonal communication satisfaction with the supervisors on followers' job stress and job burnout in the hospitality sector. Hence, this study investigated the relationship between interpersonal communication satisfaction and job stress and burnout among Indian hotel industry employees. The study revealed a significant negative impact of followers' interpersonal communication satisfaction on job stress and burnout, thus implying the need for better interpersonal communication practices between supervisors and followers in the hospitality sector.

Keywords: interpersonal communication satisfaction; job stress; job burnout; India; hospitality industry; job satisfaction; hotel employees; hotel supervisors.

DOI: 10.1504/IJHEM.2015.074723

International Journal of Hospitality and Event Management, 2015 Vol.1 No.3, pp.219 - 243

Available online: 16 Feb 2016 *

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