Title: Assessing some models for city e-government implementation: a case study

Authors: Gilberto Madeira; Tor Guimaraes; Leonardo de Souza Mendes

Addresses: Faculty of Electrical Engineering and Computing, Department of Communication, University of Campinas – Unicamp, CAPES Foundation, Av. Albert Einstein, 400, 13083-852-Campinas, SP, Brazil ' Tennessee Technological University, P.O. Box 5022, Cookeville, Tennessee, 38505, USA ' School of Electrical Engineering and Computing, University of Campinas – Unicamp, Av. Albert Einstein, 400, 13083-852-Campinas, SP, Brazil

Abstract: The concept of the 'Smart City' calls for the use of information technology to improve administrative decision making, provide services to the citizenry and support other city government organisational changes necessary for better performance. Towards implementing the Smart City concept, the literature on city e-government proposes five models aiming to guide the implementation process. This paper describes a case study on e-government implementation and derived knowledge to assess the usefulness of the proposed implementation models. The results confirm the benefits and limitations of such models and propose a success factor approach representing a major paradigm shift to study and assist e-government implementation. This new approach is expected to produce results more helpful to city administrators attempting to use information technology to improve city government.

Keywords: city administration; smart cities; e-government models; city government; e-government implementation; city innovativeness; case study; electronic government; success factors.

DOI: 10.1504/EG.2016.074250

Electronic Government, an International Journal, 2016 Vol.12 No.1, pp.86 - 105

Accepted: 28 Sep 2015
Published online: 19 Jan 2016 *

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