Assessing some models for city e-government implementation: a case study
by Gilberto Madeira; Tor Guimaraes; Leonardo de Souza Mendes
Electronic Government, an International Journal (EG), Vol. 12, No. 1, 2016

Abstract: The concept of the 'Smart City' calls for the use of information technology to improve administrative decision making, provide services to the citizenry and support other city government organisational changes necessary for better performance. Towards implementing the Smart City concept, the literature on city e-government proposes five models aiming to guide the implementation process. This paper describes a case study on e-government implementation and derived knowledge to assess the usefulness of the proposed implementation models. The results confirm the benefits and limitations of such models and propose a success factor approach representing a major paradigm shift to study and assist e-government implementation. This new approach is expected to produce results more helpful to city administrators attempting to use information technology to improve city government.

Online publication date: Tue, 19-Jan-2016

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