Authors: Eric W.T. Ngai, C.H. Leung, Y.C. Wong
Addresses: Department of Management and Marketing, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, China. ' Department of Management and Marketing, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, China. ' Department of Computing, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, China
Abstract: Electronic commerce (e-commerce) applications are developed to allow companies to communicate with their partners, suppliers, and consumers on the internet. The migration from traditional business to e-commerce requires fundamental changes in business operational systems. It is not sufficient to focus on the development of web-based interfaces only. The front-end of a system for e-commerce should be supported by the back-end infrastructure. A Workflow Management System (WFMS) is important for linking front-end and back-end applications to automate business processes. In this paper, a generic model of a WFMS in e-commerce is proposed. Based on the proposed model, a specific WFMS model was developed and implemented in a company for a case study. The case study illustrates and highlights the benefits and advantages of the system. The user survey results from the case study showed that the users responded positively to the WFMS.
Keywords: workflow management systems; WMS; e-commerce; electronic commerce; case study; garment manufacturing; clothing manufacturing; apparel manufacturing; business information systems; business process automation.
International Journal of Business Information Systems, 2005 Vol.1 No.1/2, pp.182 - 198
Published online: 18 Jul 2005 *Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article