Authors: Jim Sheffield
Addresses: Department of Information Systems and Operations Management, University of Auckland, Private Bag 92019, Auckland, New Zealand
Abstract: A simple but surprisingly useful system of inquiry is outlined and applied to elicit and validate systemic knowledge. Systemic knowledge is the holistic understanding of interpersonal expectations or norms, the technical system, and the relationships between the two. General systems concepts such as hierarchy and intentionality are employed to generate a new V-model that incorporates the familiar concepts of ||top down|| design and ||bottom up|| implementation. The V-model validates systemic knowledge by testing the strength of a chain of evidence that emerges from the application of design principles to a practical knowledge management problem.
Keywords: action science; inquiring systems; knowledge management; multiple perspectives; organisational learning; problem structuring; sensemaking; systemic knowledge; V-model; business information systems.
International Journal of Business Information Systems, 2005 Vol.1 No.1/2, pp.83 - 101
Published online: 18 Jul 2005 *Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article