Title: The PLM user perspective: identification of user needs and their organisational impacts

Authors: Dag Bergsjö

Addresses: Department of Product and Production Development, Chalmers University of Technology, SE-412 96, Göteborg, Sweden

Abstract: This paper concerns the user perspective when implementing and improving PLM in an organisation. The main issues investigated are how to efficiently identify, collect and prioritise the engineers' need towards PLM. This paper presents results from one qualitative and one quantitative case study performed at one independent automotive OEM, in Sweden. The case studies show that there are means to collect user-requirements efficiently that represent both the management and the engineering needs of the organisation. In the specific case analysed, the main practice to increase user acceptance would be to focus on improving information structure throughout the organisation.

Keywords: product lifecycle management; organisational change; change management; PLM implementation; PLM users; user perspectives; user needs; organisational impact; automotive OEMs; Sweden; automobile industry; user requirements; user acceptance; information structure.

DOI: 10.1504/IJPLM.2015.070584

International Journal of Product Lifecycle Management, 2015 Vol.8 No.2, pp.172 - 187

Received: 03 Sep 2014
Accepted: 26 Mar 2015
Published online: 10 Jul 2015 *

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