Title: Designing drugs availability information contact centre

Authors: Alnazier O.M. Hamza; Elmotaz B.E. Ahmed; Mohamed O. Khider

Addresses: Faculty of Engineering, Department of Biomedical Engineering, University of Medical Sciences and Technology, P.O. Box 12810, Khartoum, Sudan ' Faculty of Engineering, Department of Biomedical Engineering, University of Medical Sciences and Technology, P.O. Box 12810, Khartoum, Sudan ' Faculty of Engineering, Department of Biomedical Engineering, University of Medical Sciences and Technology, P.O. Box 12810, Khartoum, Sudan

Abstract: The on hand study aims to solve the medicines availability problem in national distribution system and irrational distribution of drugs in Sudan. Sometimes, very vital drugs reach their expiry dates in some area, while there is a vital need to these drugs in other areas. Our system will overcome the mentioned problems by designing information contact centre that collects information about drug location, quantity and expiry dates. System scope which determines the stages, stakeholders, system inputs from stakeholders, output and system constrain was done. In the designed system, drugs and pharmacies information will be stored in database. Website pages have been designed to determine user authentication with data entry. By the previous, contact centre was implemented. The advantages of implementing this system are rapid access of location of medicine, avoiding the action of medicines being expired where they are in need in other locations. Moreover patients can use some channels to find information about their medicine by using telephone calls, websites, emails and mobile messages.

Keywords: drugs; contact centres; telehealth; distribution management; web applications; transport scheduling; drug availability database; user authentication; threshold level; frontend; call centres; drug availability information; medicines; Sudan; drug location; drug quantities; drug expiry dates; pharmacies.

DOI: 10.1504/IJMEI.2015.070129

International Journal of Medical Engineering and Informatics, 2015 Vol.7 No.3, pp.250 - 268

Received: 25 Jan 2014
Accepted: 26 Sep 2014
Published online: 27 Jun 2015 *

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