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Title: INDITEX, a model company in the implementation of sustainable human resource management

Authors: Ana M. Mejías; Nuria Garrido; Juan E. Pardo

Addresses: Industrial Engineering School, Business Organization Department, University of Vigo, As Lagoas Campus, Vigo 36310, Spain ' Industrial Engineering School, University of Vigo, As Lagoas Campus, Vigo 36310, Spain ' Industrial Engineering School, Business Organization Department, University of Vigo, As Lagoas Campus, Vigo 36310, Spain

Abstract: The aim of this paper is to illustrate the sustainable human resource management (SHRM) approach through the application of a theoretical model to INDITEX as an exemplary case study. According to this approach, it is necessary to integrate the human resource policies for sustained business performance and positive employee outcomes of equity, development and well-being. We have applied a qualitative content analysis technique for developing this application of published annual reports of the company. The evolution that this company shows through its public reports (2002-2012) in the corporate social responsibility framework highlights some lessons to understand the importance of focusing on people. This approach is important as a mean to achieve employee satisfaction and commitment, productivity and profits, and human resource sustainability in organisations.

Keywords: corporate social responsibility; CSR; sustainable HRM; SHRM; human resource management; sustainability; case study; business performance; employee outcomes; equity; employee development; well-being; annual reports; employee satisfaction; employee commitment; productivity; profitability.

DOI: 10.1504/IJEME.2015.069896

International Journal of Engineering Management and Economics, 2015 Vol.5 No.1/2, pp.59 - 72

Received: 17 Sep 2014
Accepted: 07 Jan 2015

Published online: 15 Jun 2015 *

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