Title: Improving the learning experience of tertiary students in a lecture hall: the implementation of a knowledge management methodology in an offshore campus of an Australian university

Authors: Nelson K.Y. Leung; Hannarong Shamsub; Nicole Tsang; Bill Au

Addresses: Swinburne Business School, Swinburne University of Technology, 50 Wakefield Streets, Hawthorn, Victoria 3122, Australia ' Thailand Institute of Nuclear Technology (Public Organisation), 16 Vibhavadi Rangsit Rd, Ladyao, Chatuchak, Bangkok 10900, Thailand ' Department of Business Information Systems and Logistics, RMIT University Vietnam, 702 Nguyen Van Linh Blvd., Q7, Ho Chi Minh City, Vietnam ' Department of Business Information Systems and Logistics, RMIT University Vietnam, 702 Nguyen Van Linh Blvd., Q7, Ho Chi Minh City, Vietnam

Abstract: Knowledge application and creation may halt if students fail to understand the knowledge delivered by an academic. One way to directly deal with this problem is by asking appropriate questions during lectures but most of the teaching and learning environment settings discourage students from asking questions. A KM methodology is proposed to allow students to interact with lecturers in and outside a lecture hall. The proposed methodology was applied to an e-commerce course conducted in the offshore campus of the Australian university. Although the participation rate was far from satisfactory, there are significant improvement in academic performance and student satisfaction.

Keywords: knowledge management; university students; learning experience; knowledge understanding; student engagement; Australia; interaction; offshore campuses; higher education; lectures; e-commerce courses; electronic commerce; online commerce; business education; academic performance; student satisfaction.

DOI: 10.1504/IJIL.2015.069629

International Journal of Innovation and Learning, 2015 Vol.17 No.4, pp.409 - 424

Received: 08 May 2021
Accepted: 12 May 2021

Published online: 27 Apr 2015 *

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