Title: Identification of TQM criterions for engineering education using Delphi technique

Authors: Namish Mehta; Prakash Verma; Nitin Seth; Niranjan Shrivastava

Addresses: Department of Mechanical Engineering, Truba College of Science and Technology, Bhopal, India ' Department of Industrial and Production Engineering, Jabalpur Engineering College, Jabalpur, India ' Department of Management, Indian Institute of Foreign Trade, New Delhi, India ' Institute of Management Studies, Devi Ahilya University, DAVV, Indore, MP, India

Abstract: Purpose - the purpose of this paper is to investigate and develop the criterions of TQM implementation for engineering education in Indian scenario. Design/methodology/approach - this paper provides a survey carried out using the Delphi methodology, triangulated with the results of other surveys carried out previously, as well as with the information gathered by means of several in-depth interviews carried out with the experts that participated in the Delphi-panel. Findings - total 13 guiding criterions of TQM implementation for engineering education were obtained through discussion with decision team of 26 members which consisted of authors, students, lecturers, professors, director/principal, management, parents and industrialists. Research limitations - the research in this paper is limited to Indian scenario; studies in other countries should be conducted to compare the results obtained. Practical implications - identification of the TQM implementation and performance criteria and sub-criteria will help in formulation of TQM model for implementation of TQM practices in engineering education sector. Originality/value - the paper shows how the classical Delphi technique can be successfully used to investigate and develop the criterions of TQM implementation for engineering education.

Keywords: engineering education; Delphi method; quantitative research; questionnaire surveys; TQM criteria; total quality management; India.

DOI: 10.1504/IJIE.2014.069075

International Journal of Intelligent Enterprise, 2014 Vol.2 No.4, pp.325 - 352

Published online: 30 Apr 2015 *

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