Title: Value in shopping experiences in the perception of Polish consumers

Authors: Katarzyna Dziewanowska; Agnieszka Kacprzak; Monika Skorek

Addresses: Faculty of Management, University of Warsaw, Szturmowa 1/3, 02-678 Warszawa, Poland ' Faculty of Management, University of Warsaw, Szturmowa 1/3, 02-678 Warszawa, Poland ' Faculty of Management, University of Warsaw, Szturmowa 1/3, 02-678 Warszawa, Poland

Abstract: The purpose of this paper is to identify the types of value that arise in the shopping context and the factors that determine it, as well as to present consumer attitudes towards the value generated by experiential marketing activities. The paper presents the results of five focus group interviews, during which typical shopping experiences and examples of experience shopping environment were discussed. The results show that during ordinary shopping activities participants of the study focused mainly on utilitarian aspects of value (e.g., price and time). While they clearly appreciated the entertainment and intellectual value provided by experiential marketing, they judged its potential to be rather a one-time event than a part of their regular shopping activity. This suggests that for Polish consumers receiving the basic utilitarian value during their shopping experiences is preferable to memorable experiences unless they become emotionally involved.

Keywords: consumer experience; shopping behaviour; experiential marketing; utilitarian value; experiential value; hedonic value; Poland; consumer perceptions; shopping experiences; emotional involvement.

DOI: 10.1504/IJBPM.2015.068725

International Journal of Business Performance Management, 2015 Vol.16 No.2/3, pp.149 - 168

Received: 14 May 2014
Accepted: 15 Nov 2014

Published online: 09 Apr 2015 *

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