Value in shopping experiences in the perception of Polish consumers Online publication date: Fri, 10-Apr-2015
by Katarzyna Dziewanowska; Agnieszka Kacprzak; Monika Skorek
International Journal of Business Performance Management (IJBPM), Vol. 16, No. 2/3, 2015
Abstract: The purpose of this paper is to identify the types of value that arise in the shopping context and the factors that determine it, as well as to present consumer attitudes towards the value generated by experiential marketing activities. The paper presents the results of five focus group interviews, during which typical shopping experiences and examples of experience shopping environment were discussed. The results show that during ordinary shopping activities participants of the study focused mainly on utilitarian aspects of value (e.g., price and time). While they clearly appreciated the entertainment and intellectual value provided by experiential marketing, they judged its potential to be rather a one-time event than a part of their regular shopping activity. This suggests that for Polish consumers receiving the basic utilitarian value during their shopping experiences is preferable to memorable experiences unless they become emotionally involved.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Performance Management (IJBPM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook