Title: Performance measures, measurement and reporting in government organisations

Authors: Bishnu Sharma, John Wanna

Addresses: Faculty of Business, University of the Sunshine Coast, Maroochydore DC QLD 4558, Australia. ' Australian National University, Canberra, Australia

Abstract: With changing expectations of citizens and an increasing demand for accountability for results, performance measurement has been recognised as one of the key items of the public sector reform agenda. This subject has attracted a huge interest in the past 10–15 years. This study reviews the performance management literature in public sector (government) organisations and examines the reasons for governments| interest in performance management. It also extracts a normative view of what governments should do, and identifies critical concerns and issues that the normative views pose in Performance Measures, Measurement and Reporting (PMMR).

Keywords: performance management; government organisations; performance measurement; public sector reform; performance reporting; performance monitoring.

DOI: 10.1504/IJBPM.2005.006723

International Journal of Business Performance Management, 2005 Vol.7 No.3, pp.320 - 333

Published online: 04 Apr 2005 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article