Authors: Javier M. Martínez Gomez; Joel Sauza Bedolla; Francesco Ricci; Paolo Chiabert
Addresses: Universidad Industrial de Santander, Carrera 27 Calle 9 Bucaramanga, Colombia ' Politecnico di Torino, C.so Duca degli Abruzzi 24, Torino 10129, Italy ' Politecnico di Torino, C.so Duca degli Abruzzi 24, Torino 10129, Italy ' Politecnico di Torino, C.so Duca degli Abruzzi 24, Torino 10129, Italy
Abstract: Nowadays people demand outstanding products: easy-to-use, easy-to-understand, and worry-free. This objective can be ensured only through validation processes that are managed in a quality management system. Manufacturing companies often confuse validation with or reduces it to verification procedures. This is usually due to the unfamiliarity of these companies with managing the complex heterogeneous information necessary for integrating customer voice into testing activities. This paper proposes a model for integrating validation processes into a product lifecycle management strategy, which allows customers to actually feedback on the design. The model achieves a human-centred design through usability-engineering methods and has been tested on the case study of a board game for visually impaired people.
Keywords: design management; design process; evaluation; international standards; human-centred design; HCD; usability engineering; validation; process modelling; product lifecycle management; PLM; quality management; customer feedback; product design; case study; board games; visually impaired people; visual impairment.
International Journal of Product Lifecycle Management, 2014 Vol.7 No.2/3, pp.230 - 246
Received: 23 Dec 2013
Accepted: 15 Jun 2014
Published online: 25 Nov 2014 *