Title: Effect of organisational culture on high attrition in Indian business process outsourcing sector

Authors: Sulakshna Dwivedi; Sanjay Kaushik; Luxmi Malodia

Addresses: University School of Applied Management, Punjabi University, Patiala, India ' University Business School, Panjab University, Chandigarh, India ' University Business School, Panjab University, Chandigarh, India

Abstract: The present study investigated the effect of organisational culture on high attrition of employees in business process outsourcing (BPO) sector in India. The study has been conducted in three strata comprised of 15 BPO units in and around Chandigarh. An attempt has been made to establish a relationship between openness, confrontation, trust, authenticity, proaction, autonomy, collaboration and experimenting (OCTAPACE) dimensions of organisational culture and turnover intentions of employees. Regression analysis was employed to test the research hypotheses. Results revealed that turnover intentions are particularly sensitive to six dimensions of organisational culture viz. proaction, confrontation, experimentation, trust, authenticity and collaboration. But the results failed to support the relationship of openness and autonomy dimensions of organisational culture with turnover intentions. This study contributes to a better understanding of the influence of organisational culture on the turnover intentions among employees in the BPO sector.

Keywords: business process outsourcing; BPO; India; organisational culture; employee turnover; employee intentions; OCTAPACE; employee attrition; NASSCOM; HRM; human resource management; human resources; human capital; workforce attrition; regression analysis.

DOI: 10.1504/IJICBM.2014.065202

International Journal of Indian Culture and Business Management, 2014 Vol.9 No.4, pp.434 - 448

Published online: 16 Oct 2014 *

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