Title: A study of satisfaction in blended learning for small and medium enterprises

Authors: Sun-Quae Lai, Chia-Ling Lee, Ying-Jung Yeh, Chin-Tsang Ho

Addresses: Department of Business Administration, National Taipei University of Technology, Taiwan, Third Floor, No. 95, Sec. 2, Roosevelt Rd., Taipei, Taiwan, ROC. ' Department of Accounting, National Chung Cheng University, 160 San-Hsing, Min-Hsiung, Chia-Yi 621, Taiwan, ROC. ' Department of Business Administration, National Central University, No.300, Jungda Rd., Jhongli City, Taoyuan 320, Taiwan, ROC. ' Department of Business Administration, National Central University, Third Floor, No. 95, Sec. 2, Roosevelt Rd., Taipei, Taiwan, ROC

Abstract: Technology-mediated distance learning has become a commercial trend. Blended learning is a form of technology-mediated learning and improves the learning outcome through an alternation of actual courses and internet courses. Currently, blended learning is the innovative kind among all kinds of training courses. Through actual data collected from ||e-Human Resources Training Project||, this study examines the effect of learning behaviour and technology quality on learning satisfaction towards a blended learning course among employees in small and medium enterprises. Furthermore, the mediating effect of technology characteristics on a learner|s satisfaction is also explored in this research.

Keywords: blended learning; technology-mediated learning; learning behaviour; innovation; learner satisfaction; SMEs; technology quality; learning technology.

DOI: 10.1504/IJIL.2005.006373

International Journal of Innovation and Learning, 2005 Vol.2 No.3, pp.319 - 334

Published online: 24 Feb 2005 *

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