Title: Linking a tridimensional linkage of TQM, SCM and organisational performance: a proposed conceptual framework

Authors: Choy-Har Wong; Har-San Lee

Addresses: School of Business and Administration, Wawasan Open University, 80 Persiaran Green Hill, 30450 Ipoh, Perak, Malaysia ' School of Business and Management, Linton University College, Persiaran UTL, Bandar Universiti Teknologi Legenda, Batu 12, 71700 Mantin, Negeri Sembilan, Malaysia

Abstract: To survive and lead in the globally competitive marketplace, firms are seeking strategies to improve organisational performance to compete and win from among the market competitors. One of the strategies is to apply continuous quality improvement by working together with supply chain management (SCM) to uplift the organisation's effectiveness. In this paper, leadership, customer focus, strategic planning, information and analysis, human resource management and process management are adopted from Malcolm Baldrige National Quality Award (MBNQA) as the total quality management (TQM) practices. Theoretically, this paper seeks to develop a conceptual framework to establish a tridimensional linkage of TQM, SCM and organisational performance. Researchers, practitioners and those interests to enhance organisational performance in the supply chain context can find some initial insights in this framework. It will be beneficial to include survey results for validating the proposed conceptual framework in future research to overcome the limitation in the paper.

Keywords: total quality management; TQM; supply chain management; SCM; organisational performance; leadership; customer focus; strategic planning; information; analysis; human resource management; HRM; process management; Malcolm Baldrige National Quality Award; MBNQA.

DOI: 10.1504/IJMOM.2014.063591

International Journal of Modelling in Operations Management, 2014 Vol.4 No.1/2, pp.53 - 71

Received: 10 Apr 2014
Accepted: 05 May 2014

Published online: 30 Jul 2014 *

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