Authors: Diego Jesus Cuello De Oro Celestino, Luis Miguel Delgado Estirado, Marta Fossas Olalla
Addresses: Department of Economics and Business Administration, University of Burgos, Facultad de Ciencias Economicas y Empresariales, Los Parralillos s/n., 09001 Burgos, Spain. ' Department of Economics and Business Administration, University of Valladolid, E.U. Relaciones Laborales y Turismo de Segovia, Plaza de la Tierra, 2, 40001 Segovia, Spain. ' Department of Business Organization, University Complutense of Madrid, Campus de Somosaguas, Fac. CCEE y Empresariales, 28223 Pozuelo de Alarcon, Madrid, Spain
Abstract: This article shows the great importance that a frame of close relationship between logistic supplier and client acquires nowadays. Through the case study methodology and with the help of the intellect model, we carry out the study of a continuous relationship that has allowed a remarkable synergic effect between the two companies, Espack (supplier) and Ford Spain (car manufacturing). The change of a punctual relationship of merely transactional character to a cooperative model has resulted in the development of a durable and profitable relational capital and ultimately, in the generation of a competitive advantage.
Keywords: relational capital; supplier relationships; intellect model; case study; Ford Spain; Espack; customer-supplier relationship; automotive supply chain; automobile industry; supply chain cooperation; intellectual capital models.
International Journal of Services Technology and Management, 2004 Vol.5 No.5/6, pp.507 - 521
Published online: 13 Feb 2005 *Full-text access for editors Access for subscribers Purchase this article Comment on this article