Title: Analysis of the relational capital between logistic partners

Authors: Diego Jesus Cuello De Oro Celestino, Luis Miguel Delgado Estirado, Marta Fossas Olalla

Addresses: Department of Economics and Business Administration, University of Burgos, Facultad de Ciencias Economicas y Empresariales, Los Parralillos s/n., 09001 Burgos, Spain. ' Department of Economics and Business Administration, University of Valladolid, E.U. Relaciones Laborales y Turismo de Segovia, Plaza de la Tierra, 2, 40001 Segovia, Spain. ' Department of Business Organization, University Complutense of Madrid, Campus de Somosaguas, Fac. CCEE y Empresariales, 28223 Pozuelo de Alarcon, Madrid, Spain

Abstract: This article shows the great importance that a frame of close relationship between logistic supplier and client acquires nowadays. Through the case study methodology and with the help of the intellect model, we carry out the study of a continuous relationship that has allowed a remarkable synergic effect between the two companies, Espack (supplier) and Ford Spain (car manufacturing). The change of a punctual relationship of merely transactional character to a cooperative model has resulted in the development of a durable and profitable relational capital and ultimately, in the generation of a competitive advantage.

Keywords: relational capital; supplier relationships; intellect model; case study; Ford Spain; Espack; customer-supplier relationship; automotive supply chain; automobile industry; supply chain cooperation; intellectual capital models.

DOI: 10.1504/IJSTM.2004.006281

International Journal of Services Technology and Management, 2004 Vol.5 No.5/6, pp.507 - 521

Published online: 13 Feb 2005 *

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