Authors: Elizabeth George; K.A. Zakkariya
Addresses: Department of Management Studies, Adi Shankara Institute of Engineering and Technology, Kalady-683574, Kerala, India ' Malappuram Centre, Aligarh Muslim University, Chelamala, Cherukara P.O., Malappuram, Kerala-679340, India; School of Management Studies, Cochin University of Science and Technology, Cochin University P.O., Kerala, India-682022, India
Abstract: The present study explains how empowerment is perceived by employees in the service sector based on an empirical study conducted in the banking sector. The study also examines the level of psychological empowerment and its cognitions - meaning, competence, self-determination and impact among employees of different sectors of banks. 337 employees from private sector, public sector and new generation banks participated in this study. One way ANOVA was conducted to find out whether psychological empowerment and its cognitions vary on the basis of three different sectors of banks. Post-hoc test was conducted to find out which sector differs significantly. The findings from the study indicate that employees' psychological empowerment does not differ on the basis of different sectors of banks, but there is a difference in cognitions of psychological empowerment. It was found in meaning cognition and impact cognition of employees.
Keywords: employee empowerment; psychological empowerment; service sector; private sector banks; public sector banks; new generation banks; banking; employee perception; meaning cognition; impact cognition.
International Journal of Services, Economics and Management, 2014 Vol.6 No.2, pp.132 - 145
Published online: 28 Jun 2014 *Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article