Title: An object-oriented approach for designing service scheduling support systems

Authors: Sang M. Lee, Arben A. Asllani, Silvana Trimi

Addresses: Department of Management, University of Nebraska-Lincoln, Lincoln, NE 68588-0491, USA. ' Department of Management, University of Tennessee-Chattanooga, Chattanooga, TN 37403-2598, USA. ' Department of Management, University of Nebraska-Lincoln, Lincoln, NE 68588-0491, USA

Abstract: The focus of this paper is to provide practical guidelines for designing service scheduling support systems based on the Object-Orientation Approach (OOA). The advantages of OOA include providing greater flexibility to the process of system design and implementation, simplifying the decision making process and empowering decision-makers at the operational level. The application domain of this paper is healthcare where patient scheduling has always been a major challenge due to the high degree of system complexity and uncertainty. A real-world application of the object-oriented patient scheduling system at a regional healthcare centre is presented.

Keywords: object-orientation approach; service scheduling support system; regional healthcare centre; standards; patient scheduling; object-oriented scheduling; services.

DOI: 10.1504/IJSS.2004.005687

International Journal of Services and Standards, 2004 Vol.1 No.1, pp.39 - 51

Published online: 18 Nov 2004 *

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